Client Charter

In order to realize the vision of transforming Universiti Utara Malaysia into a premier as well as an
excellent management university and in-line with the university's motto "KNOWLEDGE, VIRTUE and
SERVICE", we with full determination, commitment and the grace from Almighty Allah SWT, promise to
uphold and fulfil the rights of our clients, as follows:

To the students

Provide education, facilities to cater for education and the best management system in accordance with
the set benchmark

To the staff

Provide suitable and able candidates as students

Make available the best facilities to assist in the providence of prompt services, appropriate
remuneration and equitable knowledge development opportunities for staff advancement.

To the nation

Prepare new workforce to meet the needs of the nation.

Provide in-service training, research and consultancy to further enhance the development and
advancement of knowledge.