Scribd Logo
Upload

Welcome to Scribd!

  • Untitled

    Uploaded by

    Marquita Hunter
    7 views1 page
    The document outlines the steps a dealer should take when handling a customer call. The dealer should introduce themselves, obtain the customer's company name, location, and payment method. They then check if the payment was pre-authorized and either pull up the pre-authorization app or cancel the ticket if not approved. Next, the dealer calls shops to get an estimated time of arrival and then calls the customer back to get remaining details and dispatch the case.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    TXT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines the steps a dealer should take when handling a customer call. The dealer should introduce themselves, obtain the customer's company name, location, and payment method. They then check if the payment was pre-authorized and either pull up the pre-authorization app or cancel the ticket if not approved. Next, the dealer calls shops to get an estimated time of arrival and then calls the customer back to get remaining details and dispatch the case.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    Untitled

    Uploaded by

    Marquita Hunter
    The document outlines the steps a dealer should take when handling a customer call. The dealer should introduce themselves, obtain the customer's company name, location, and payment method. They then check if the payment was pre-authorized and either pull up the pre-authorization app or cancel the ticket if not approved. Next, the dealer calls shops to get an estimated time of arrival and then calls the customer back to get remaining details and dispatch the case.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    DEALER CALL FLOW

    INTRODUCE MYSELF
    ASK FOR COMPANY NAME
    CITY AND STATE
    HOW ARE YOU PAYING FOR SERVICE
    INFORM OF PRE AUTH IN GURU CARD(IF APPROVED PULL UP THE PRE AUTH APP)
    (IF NOT APPROVED CANCEL TICKET)
    CALL SHOPS TO CHECK AVAILABILITY GET ETA
    CALL CX BACK AND GET REST OF INFO(TRANSFER IVR)
    DISPATCH CASE

    You might also like