Apple Diagnostics Reference Codes

Apple Diagnostics reference codes
Get more information about the reference codes

shown in Apple Diagnostics test results.
When you use Apple Diagnostics to test your Mac, the test results
include one or more reference codes. If you can't use this information to
resolve the issue, please contact Apple or take your Mac to an Apple
Authorized Service Provider (AASP) or Apple Store for service or support.
Provide the code you received from the test.
Code Definition More information

ADP000 No issues found No issues found.
Contact Apple or take your
There may be an issue with computer to an AASP or Apple
ALS001
the ambient light sensor. Store to learn which service and
support options are available.
BMT001 Contact Apple or take your
BMT003 There may be an issue with computer to an AASP or Apple
BMT004 the Touch ID sensor. Store to learn which service and
BMT005 support options are available.
CNW001
CNW003
CNW004
the Wi-Fi hardware. Store to learn which service and
CNW005
CNW006
Run the test again in range of a
Wi-Fi network.
No Wi-Fi networks are If this code appears again,

CNW007 detected: No Wi-Fi networks further troubleshooting may be
CNW008 are in range, or the Wi-Fi required. Contact Apple or take
hardware might have an issue. your computer to an AASP or
Apple Store to learn which
service and support options are
available.
DFR001 Store to learn which service and
the Touch Bar.
NDC001
NDC003
NDC004
the camera. Store to learn which service and
NDC005
NDC006
Disconnect all external devices
except keyboard, mouse, and
Ethernet adapter (if applicable).
Run the test again.
There may be an issue with If this code appears again,

NDD001
the USB hardware. further troubleshooting may be
required. Contact Apple or take
your computer to an AASP or
available.
NDK001
NDK003
the keyboard. Store to learn which service and
NDK004
NDL001
the Bluetooth hardware. Store to learn which service and
NDR001
NDR003
NDR004
the trackpad. Store to learn which service and
NDR005
NDR006
Disconnect external Thunderbolt
devices and run the test again.
NDT001
NDT002 If this code appears again,
NDT003 There may be an issue with further troubleshooting may be
NDT004 the Thunderbolt hardware. required. Contact Apple or take
NDT005 your computer to an AASP or
NDT006 Apple Store to learn which
available.
A serial number was not computer to an AASP or Apple
NNN001 detected. Store to learn which service and
PFM001
PFM002
PFM003 There may be an issue with
computer to an AASP or Apple
PFM004 the System Management
Store to learn which service and
PFM005 Controller (SMC).
PFM006
PFM007
PFR001
the computer's firmware. Store to learn which service and
PPF001
PPF003
the fan. Store to learn which service and
PPF004
There may be an issue with a computer to an AASP or Apple
PPM001
memory module. Store to learn which service and
PPM002
PPM003
PPM004
PPM005
PPM006
PPM007 Contact Apple or take your
PPM008 There may be an issue with computer to an AASP or Apple
PPM009 the onboard memory. Store to learn which service and
PPM010 support options are available.
PPM011
PPM012
PPM013
PPM014
PPM015
Disconnect the power adapter
from the computer and wall
outlet, then reconnect. Run the
test again.
PPP001 If this code appears again,
There may be an issue with
PPP002 further troubleshooting may be
the power adapter.
PPP003
required. Contact Apple or take
available.
There may be an issue with the
power adapter, or it may not be
connected to the computer or
wall outlet. Check the
connections and run the test
The power adapter was not again.
PPP007
tested.
If this code appears again,
contact Apple or take your
PPR001
the processor. Store to learn which service and
PPT001 The battery was not detected.
The battery will need to be Contact Apple or take your
PPT002 replaced soon. It is functioning computer to an AASP or Apple
PPT003 normally, but holds less charge Store to learn which service and
than it did when it was new. support options are available.
If you're using a Mac with an Intel
processor, you can confirm this
result by using Apple Diagnostics
over the internet: Choose Shut
The battery requires service. Down from the Apple menu ,
The battery is not functioning then turn on your Mac again and
normally, though you might immediately press and hold
not notice a change in its Option-D until Apple Diagnostics
PPT004 behavior or the amount of begins.
charge it holds. You can
continue to use your battery If this code appears again or
before itʼs checked without you're using a Mac with Apple
harming your computer. silicon, contact Apple or take
available.
The battery is not installed

properly. Shut down and
PPT005 discontinue use. The
computer requires service.
The battery requires

service. The battery is not
functioning normally, though
you may not notice a change
PPT006 in its behavior or the amount
of charge it holds. You can
continue to use your battery
before itʼs checked without
harming your computer.
The battery needs to be
replaced. The battery is
functioning normally but holds Contact Apple or take your
significantly less charge than it computer to an AASP or Apple
PPT007
did when it was new. You can Store to learn which service and
continue to use the battery support options are available.
until you replace it, without
harming your computer.
VDC001
VDC003 Contact Apple or take your
VDC004 There may be an issue with computer to an AASP or Apple
VDC005 the SD card reader. Store to learn which service and
VDC006 support options are available.
VDC007
VDH002 There may be an issue with a computer to an AASP or Apple
VDH004 storage device. Store to learn which service and
Unable to start macOS computer to an AASP or Apple
VDH005
Recovery. Store to learn which service and
VFD001
VFD002 Contact Apple or take your
VFD003 There may be an issue with computer to an AASP or Apple
VFD004 the display. Store to learn which service and
VFD005 support options are available.
VFD007
VFD006
the graphics processor. Store to learn which service and
VFF001
VFF002
the audio hardware. Store to learn which service and
VFF003

Apple Diagnostics Reference Codes - Apple Support

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Apple Diagnostics Reference Codes - Apple Support

Uploaded by

Copyright:

Available Formats

Get more information about the reference codes

Code Definition More information

No Wi-Fi networks are If this code appears again,

There may be an issue with If this code appears again,

The battery is not installed

The battery requires

You might also like