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Q11 UNPLUG SYSTEM AND BEFORE REMOVE COMPONENTS RIGHT

TO ALLOW THE CHARGE TO DRAIN FROM CIRCUITS

Q12 WHAT IS PURPOSE OF CIDAR RIGHT

DETECT AND PROCESS OF DAMAGE CASES

Q13
ONSITE DISAGNOSTIC SERVICE CALL OSD PROVIDES

HARDWARE DIAGNOSIS AND PROVIDES TO DELL WHEN NEEDED

EXTRACTING LOG FILES
CONTACTING DELL COPILOT SUPPORT WHEN NECESSARY DURING OF COURSE OF
TROUBLSHOOTING

 Hardware diagnosis using supported Dell diagnostic tools

 Contacting Dell Technical Support or Dell Copilot Support when necessary during the course of
troubleshooting
 Extracting log files and providing to Dell when needed by Dell Support

Q14
DOA AND IN THE SECOND ATTEMPT
DIRECT TO DELL SUPPORT AND THEY WILL SOLVE THE ISSUE

POTENTIALLLLY DETECT POTENTIALLY HARDWARE

 I am sorry that your system is still not operational.

  Unfortunately I cannot personally provide a system replacement, but I will speak to the Dell
Service desk and explain to them the current situation. They will do their best to resolve your
issue quickly and efficiently and ensure that you are satisfied.
 Alternatively, I could attempt to repair your faulty machine and have it up and running again
without delay.

Q15 SUPPORTASSIST CAN

SEND EMAIL NOTIFICATION
SECURE COLLECT INFO FOR TROUBLESHOOTING ANALYSIS

 It receives alerts whenever a hardware event occurs on any monitored device.

 These alerts are filtered to only those that qualify for a support case.
 They are securely sent to the SupportAssist server hosted by Dell.
 After the support case is created or updated, SupportAssist securely collects system information
from the device.
 Dell Technical Support uses this data to troubleshoot the issue and provide a solution.

Q16 TYPES OF SCHEDULING ERRORS

1- Incorrect contact information in the dispatch notes

2- External factors
3- Delay in dispatch of service for Break-Fix call
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Q2 MARK AND LARRY DOA
SHOW EMPATHY BY HEARING HER OUT RIGHT

Q3 DISCONNECT A CABLE
PULL ON ITS CONNECTOR OR ITS PULL TAB RIGHT

Q4 NECESSARY CALL BACK OFFICE DISPATCH/TECH

THE INSTALLATION CAN NOT BE COMPLETED MISSING PART DUE TO MISSING ,WRONG OR
DAMAGEED PART OR HARDWARE

Q5 ACQUISITION MADE BY DELL

ALL WITHOUT APPLE LENNOVO RIGHT

Q6 MAIN COMPONENTS OF FIELD SERVICE KIT

Each Field Service kit comes with three main components: RIGHT
 Anti-Static mat
 Wrist strap
 Bonding wire