Abe Miguel C.

Bullecer
ERPPLAN
K32

What are the Customer Imperatives that SAP focuses on? Please expound on these.

Business Transformation
It is the process of fundamentally changing an organization's operations, processes, or
technologies in order to achieve significant improvements in performance. In today’s world,
everyone is trying to develop new business models which have the potential of allowing them to
get ahead of the competition. SAP provides these companies with a wide range of software
solutions and tools to support business transformation initiatives. By implementing SAP
solutions, companies can streamline their operations, optimize their processes, and gain real-time
insights into their business performance which can lead to numerous benefits such as increased
efficiency, reduced costs, and improved customer satisfaction, among many others.

Supply Chain Resilience

It is the ability of a supply chain to withstand and recover from disruptions, such as
natural disasters, supplier bankruptcies, or transportation delays. SAP offers solutions that help
enterprises improve their ability to respond to disruptions and mitigate risks in their supply
chains. An example that was given was during the pandemic when many of the businesses were
not able to acquire alcohol face masks from their traditional suppliers. During this time, SAP was
able to help them by finding suppliers in their B2B network to meet the demand of these
businesses. Translating this to other enterprises, this type of solution can really benefit
enterprises and help them in their collaborations with suppliers and partners, enabling them to
gain real-time visibility into supplier operations and proactively manage potential disruptions.

Sustainability Outcomes
SAP offers sustainability solutions to help enterprises achieve their sustainability goals
by providing them with tools for tracking and reporting on key sustainability metrics, such as
carbon emissions, energy consumption, and waste reduction. These solutions can help enterprises
identify areas where they can improve their sustainability performance and implement strategies
to reduce their environmental impact. According to the video that was shown, the next market
leader will be one who is able to develop the most sustainable products and services for the
environment. There is a growing concern for climate change among young people and as such it
is important for businesses to be able to address the issues that their target market is concerned
about with the products or services they offer.
Conclusion
In conclusion, SAP offers a wide range of tools and capabilities that can support business
transformation, improve supply chain resilience, and drive sustainability outcomes. By
leveraging SAP technology, enterprises are able to gain a competitive advantage by improving
their operations, reducing costs, and driving sustainable growth. Not only that, but companies are
also able to benefit from the wide network of companies that use SAP solutions. By gaining
access to a wide variety of suppliers, an enterprise is able to quickly identify potential disruptions
and take proactive measures to mitigate them. Enterprises are also able to improve on other
things that matter such as climate change which continues to become a bigger issue throughout
the years. With the help of SAP, enterprises can help in preserving the environment for a better
future for everyone. Lastly, though it may seem that having SAP solutions is only a thing for big
companies, it is actually quite far from the truth. Over 70% of the company’s customers are small
to midsize companies and are able to have access to the countless solutions that they have which
can benefit an organization. SAP has indeed made the world a better place through their systems
which have helped countless companies around the world.