Employees

Attitude

BY
Syed Imtiaz Hussain
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Employees Attitude
You can't build a great company
without great people. The
problem: How do you know the
great people when you see them?
Solution is:
‘Their ATTITUDE with
others’

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What is Attitude?
By ‘Attitudes’ is meant the
“Beliefs, Feelings and
Action” tendencies of an
individual or group of
individuals towards
objects, ideas and people.

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Definition
An ‘Attitude’ thus
represent a liking or
disliking with an
overtone.

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Attitude Components
Most theorists agree that
Attitudes have three basic
Components.

1. Cognitive

2. Affective

3. Behavioral

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Cognitive:

Opinion or belief segment.

(e.g. Gambling is wrong)

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Affective:

Emotional of feeling segment.

(e.g. I don’t like Rahim because he

gambles)

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Behavioral:

Intention to behave in a certain

way toward someone or
something.

(e.g. I won’t hire Rahim because I don’t

like him)

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Source of Attitudes

Related to genetic factors and

established in early years.

However, Attitudes are less

stable and can be changed.

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Job-related Attitudes

1. Job Satisfaction

High =Positive attitudes toward the job.

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Job-related Attitudes

2. Job Involvement

High = Strong identify with and really care

about the kind of work they do = fewer
absences and lower resignation rates.

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Job-related Attitudes

3. Organizational Commitment

High = Identifying with one’s employing

organization > less turnover.

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Attitudes & Consistency

People seek consistency

among their attitudes (e.g. how do we
view gambling, horse racing and stock
and between their
investments)
attitudes and their behavior (e.g.
what they say and what they do)

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Power of Attitude
Attitude is Everything
Change Your Attitude
And
You Change Your Life!

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Our Believe

We believe the successful

businesses of the future will
have a good handle on how
to direct the behavior of these
attitude basket cases.

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That’s up to YOU
You might be able to recognize
others good attitude because it's
almost always there but you
wouldn't be able to quantify it or
make adjustments to it.

That's up to YOU.
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Good Attitude
Have you noticed that fast food
franchises have pretty much
"behaviorized" every step of the
selling process? From "you want
fries with that?" to the way they
wrap a burrito is all boiled down
to a process.
People with good attitudes
certainly excel.
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Job-related Behavior
This critical issue of performance
relates to employees' conduct
and relations with others —

They often involve things such as

teamwork, customer service,
upholding operational or safety
standards, courtesy and respect,
and managing others.
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3 Issues
When managing diversity and, of
course, coaching, you want to put an
emphasis on giving attention to the
issues of performance that yield high
productivity and build positive work
environments. Stay away from
attempting to manage issues that aren't
performance-related. For example,
when managers mistakenly deal with
the following three issues, they may
find that their efforts create problems
and fail to enhance productivity.
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Issue #. 1
Attitude
Attitude isn't an issue of
performance that you can
manage. Attitude is how someone
thinks or feels about something.
It's not the same as behavior.
Behavior is tied up in someone's
actions; you can observe and
manage behaviors.

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Issue #. 2
Personal Background
An employee's personal background
— his or her race, ethnicity, religion,
age, gender, sexual orientation, and
so on — doesn't determine his or
her ability to perform. Skills and
behaviors do that. When you base
your employment-related judgments
and decisions on who a person is
rather than on the person's
performance, you jump into the
discrimination
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Issue #. 3

Style
Style is the methods or ways (a
personal touch) that individuals use
when getting their jobs done, and
nearly everyone has a different work
style. Although certain policies and
procedures must be followed in
many jobs, a person often has a
good deal of latitude in how he or
she follows them. How neat
someone's desk is or whether the
employee does a task like you would
seldom has any bearing on how well
an employee performs 22
Your Role
By implementing service call
procedures (behaviors) we can insure
that our valuable customer gets the
treatment they deserve. Again, great
attitudes will rise to the top but the
majority of our revenue will come from
average people who simply follow our
rules. How well we develop and manage
these rules will determine how
successful our businesses will be.
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Secret of Success
The secret of
success is learning
how to create the
GOOD ATTITUDE
the business needs
for success.
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Secret of Success
The Secret to
Enjoying a Job is
NOT to Change
your Job but to
Change YOUR
ATTITUDE 25