James Garfield

Age: 67
Title: CEO
In role: 1998 to current

Past positions:
- CEO - Tech4U (1990 to 1998, sold to mid-market PE)
- Solutions Manager – Initech (1980 to 1990)
Education:
- MA in Systems Engineering – Metro University (1978)
- BA in Business Economics – Metro University (1975)

“The key to this business is to be on people all the time; I wish it wasn’t this way, but it is.”

“What I like about you is you get that, end of the day, this is more than business, it’s family.”

“There’s no honor in business anymore, I always say ‘they’ll do the right thing, but only after they’ve tried
everything else.’”

“Let me tell you something about Eddie, he just works. Half the time I have no idea what he’s up to. I
practically had to give him shares in the business five years ago, I don’t think he’d have ever asked. But
boy, he’s a whiz with a computer!”

Cynthia Garfield

Age: 65
Title: CFO
In role: 2000 to current

Past positions:
- CPA – H&R Block (1987 to 2000)
- Accountant – Metro Country Club (1981 to 1986)

Education:
- BA in Accounting – Metro University (1980)

“Jim and I have poured our heart and soul into this business; it’s strange to imagine anything after it.”

“The challenging piece with accounts is that each piece of work needs to get billed separately, and we do
work with so many different departments across our client sites that it just becomes a huge pain. Last
November I think it took us three weeks just to get the invoicing straight. You’d think these big corporates
would be better!”
“We really need more people in here to just handle all the logistics of billing. We do a good job don’t get
me wrong, but I’m tired as hell. Excited for a vacation when this is all over!”

Eddie Tyler

Age: 38
Title: CTO
In role: 2012 to current

Past positions:
- Head of Product – DeliverApp (2010 to 2012)
- Systems Development – Intel (2006 to 2010)

Education:
- MA in Computer Science – Western University (2005)
- BA in Computer Science & Economics – Western University
(2002)

“James is like a father to me, and this company is my life. I think we’ve got a really special product here.”

“Me be CEO? No way, I don’t have the skills for it. Plus, I’m too young and have too much to learn from
James. Why do you ask?

“Of course I’m interested in growing the company, but what really matters here is the technology I’ve
built with my team. There’s really nothing like it. James and Cynthia are brilliant in their own regard, but
I’m not sure they really understand how good our products have become.”