Guia, Khatlyn M.

H-451/BSITTM

ACTIVITY 2:

REFLECTION PAPER:

CALL A HOTEL AND MAKE A RESERVATION

I experienced how to book in a hotel, first I tried to make a reservation in Bayleaf Hotel, I called
the hotel and a woman answered and entertained my call, I booked in a date of August 22-23 since that
the day of my birthday then she told me the available rooms for that day, so I chose the cheaper one, the
premiere suite, she said that it costs 5,500 pesos, then she asked my credit card number, and I told her it is
a BPI Bank Account she told me that it will be charged whenever it is an ATM, so I told her I will call
again and look for an another credit card then I hang up. Then the next hotel is the Bayview Hotel, with
the help of my tita she told me that majority of her friends were on duty in that hotel. A woman named
Zeny entertained my call and she booked my confirmation, but I made up a different card number thanks
to Google, she asked my contact details and I find it easily to make a reservation. And since the price is
cheaper than my first attempt, I finally decide to legibly booked myself on my birthday in that hotel.

CALL AND CANCEL THE RESERVATION AFTER 24 HOURS OR SO

I find it hard to cancel my reservation since it did not reached in 24 hours or so, my fault. My tita
suggested that I should make a cancellation through website and email. Then I did the cancellation but it
charged me 100% of the price since it did not reach in 24 hours. But at least I experienced how to make a
reservation and to cancel.
Guia, Khatlyn M.

H-451/BSITTM

ACTIVITY 1: Reservation Terminologies:

1. All Inclusive (AI) - AI normally stands for all-inclusive rates ie rates which are inclusive of all
applicable taxes and service charge. Eg: CPAI, MAPAI, APAI etc.
2. Rack Rate - The published tariff for each room type / category in a hotel.
3. Book - To sell or reserve rooms ahead of time.
4. Confirmation Number - A code that provides a unique reference to a reservation record and
assures the guest that the reservation record exists.
5. Confirmed Booking - When Reservation is guaranteed with Credit card, Deposit, Company / TA
voucher etc.
6. Tentative Booking - When reservation is waiting bookers confirmation.
7. Waitlisted Booking - Reservation kept on hold due to hotel over
8. Cut-off date - The date agreed upon between a group and a hotel after which all unreserved
rooms in the group's block will be released back to the general availability.
9. Cancelation date - Indicates the date when the reservation was manually canceled.
10. Log Book - Located at reception containing instructions/information/ happenings / handover of
the day to know of.
11. Registration Card- A printed form for a registration record, In most countries the guest's
signature on a registration card is required by law.
12. Reservation Status – An indicator of a room's long term availability for assignment.
13. Room Rate - The price a hotel charges for overnight accommodations.
14. Skipper - A guest who leaves with no intention of paying for the room.
15. Upselling - A sales technique whereby a guest is offered a more expensive room than what he or
she reserved or originally requested, and then persuaded to rent the room based on the room's
features, benefits, and his or her needs.
16. Block - An agreed-upon number of rooms set aside for members of a group planning to stay in a
hotel.
17. No-Show - A guest who made a room reservation but did not register or Check in.
18. Long Stay - A Guest who stays more than certain number of days, Eg: More than 7 days etc.
19. Overbooking - accepting more reservations than there are available rooms.
20. Wash down - Blocking fewer rooms than the number requested by a group, based on previous
group history.
21. Scanty Baggage - A guest who checks in to the hotel with very less or no luggage.
22. Walk -in - A guest who arrives at a hotel without a reservation.
23. Walking - Turning away a guest who has a reservation because of a lack of room availability.
24. Due outs - Guests expected to check out on a given day who have not yet done so.
25. Credit limit / house limit - A limit assigned by the hotel to guest or company accounts.
26. Guest Cycle - A division of the flow of business through a hotel that identifies the physical
contacts and financial exchanges between the guests and the hotel.
27. Guest Folio - A form (paper or electronic) used to chart transactions on an account assigned to an
individual person or guest room.
28. Late Charge - A transaction requiring posting to a guest account that does not reach the front
office for posting before the guest had checked out or done the final settlement.
29. Global Distribution System (GDS) - A distribution channel for reservations that provides
worldwide distribution of hotel reservation information and allows selling of hotel reservations
around the world, usually accomplished by connecting the hotel reservation system with an
airline reservation system (Eg - Amadeus, Saber, Galileo/Apollo or World span)
30. PMS - Property Management System
31. TA - Travel Agent who receives commission for the bookings.
32. OTA - Online Travel Agents
33. Void - Reversal of Charges which was posted on the same day
34. American Plan (AP) - A billing arrangement under which room charges include the guestroom
and three meals, Also called as full board / full pension.
35. European Plan (EP) - A billing arrangement under which meals are priced separately or room
only plan
36. Modified American Plan (MAP) - A billing arrangement under which the daily rate is including
room and two meals, generally Breakfast and dinner.
37. Continental Plan (CP) - One of the most common / preferred billing arrangement which
includes room and continental breakfast.
38. Allowance - Reversal of charges which was posted before current system / PMS date.