2003 AL

(Part II) 1 ii What are the requirements that a manufacturer should fulfill in order to obtain the SLS mark
(3 marks)
his products?

(Part II) 2 ii
Waste and garbage disposal by households and businesses is the main reason for environment
pollution in Sri Lanka." Explain a proper waste management system to overcome this problem.

2005 AL

(Part II) 1 ii Name six offences that may be done by traders under Consumer Affairs Authority Act of No. 9 in
(3 marks)
2003.
iii
What is meant by a standard as defined by the Sri Lanka Standards Institution? What benefits
can a country gain from a Standards Institution? (3 marks)
v State the Social Responsibilities of a business towards its customers. (3 marks)

2006 AL

3 iii a. Name two existing Acts enacted for consumer protection in Sri Lanka. (1 marks)
b. What benefits can be obtained from SLS certification for a consumer and a business?

4i
It is stated that an organization should give benefits not only to its owners but also to its
employees, customers and community. Describe separately benefits which should be given to
the above three parties. (3 marks)
ii What do you mean by Social Responsibility and Business Ethics? (3 marks)

2007 AL
1 iii Shortage of waste disposal sites is a major problem relevant to environmental Pollution in
urban areas in Sri Lanka. As a student of business studies, propose possible alternatives and
practical solutions to overcome this problem

3 iii (a) According to the consumer Affairs Authority Act, every seller must issue a receipt to a buyer
when it is asked for.
What information items should be included in the receipt?

(b) What is the Consumer Affairs Council?

(PART II) 1 iii Write short notes on the following:

a SLS certification
b Sri Lanka National Quality Award
c HACCP certification

iv Name and explain with examples the levels of standardization.

2008 AL
1c "The business social responsibility on society and environment has become a critical issue
today"' (3 marks)

3b (i) Explain what you understand by the term Business Ethics (1.5 marks)
2009 AL
3 ii "Business Social Responsibility is a wider philosophy. There are many parties to be considered
within this philosophy." Name and explain those parties. (3 marks)
iii There are consumer responsibilities as well as consumer rights. Name separately consumer
rights and consumer responsibilities. (3 marks)

4 ii "Today attention has been drawn to the necessity of a code of ethics for businesses." Define the
term ‘ethics’ and comment on the above statement. (3 marks)

2010 AL
1 iii List six ways that you could contribute to protect the environment. (3 marks)

3 ii Explain how the concept of social responsibility applies to firm's relationship with customers,
employees, investors and general environment. (3 marks)

4 iii Explain seperately three benefits of obtaining the SLS certification for the customers and the
producer. (3 marks)

2011 AL
1v

2 ii

2012 AL
1v Explain the following concepts relevant to business ethics.
(a) Communicate Truthfully
(b) No causing harm to others (04 marks)

2 ii (b)What is meant by GMP certification?

(c)It is compulsory to obtain SLS certification to some locally manufactured food products.
Name two such products. (02 marks)

2013 AL
1v Consider a business known to you, and explain how it contributes to the concept of social
responsibility.

2i Explain briefly four ways in which the Sri Lankan government influences the development of the
(04 marks)
business sector.
ii (a) Explain the concept of a standard
(b) Explain the benefits that a country gains by implementing a national standard policy. (04 marks)
2014 AL
1v (b) Explain why adherence to business ethics are important to an organization. (04 marks)

2v
(b) State two powers vested on the Consumer Affairs Authority to protect consumers.

2015 AL
1 iv
At present, many businesses spend a large amount of money to fulfil social responsibilities.

(a) Write four benefits chat a business can obtain by fulfilling social responsibilities.
(b) Describe with examples, two factors that need to be considered in preparing a code of
(04 marks)
business ethics.

v
After receiving many customer complaints on the quality of yoghurt, Samantha, an owner of
factory, has decided to use the best quality raw materials to improve the quality of explain
whether this decision would help Samantha to improve the quality of the product.
(04 marks)

2i (b) Name two consumer rights and explain the duties that a businessman should fulfil in those
(04 marks)
rights.
ii
(a) state four trade malpractices that are conducted by certain businessmen in Sri Lanka.

(b) describe two actions that government can take to prevent such malpractices. (04 marks)

2016 AL
1 iv
(a) When considered from employees' perspective, state two instances that can be considered
not fulfilling responsibilities of employer towards employees.

b) Write two generally accepted ethics for each, that a passenger and a bus conductor should
(04 marks)
follow on the bus.

2 ii
(a) Explain two advantages that can be gained by a businessman by ensuring consumer rights.

2018 AL
1v Explain what social responsibility of business is and write three reasons for its importance in the
(04 marks)
present society.

2i
State four factors that a food manufacturer should consider in developing a code ethics to
(04 marks)
ensure the quality of products and explain why he should consider those factors.

2019 AL
2 ii (a) Explain the term 'Sustainable Development'.
(b) Name two social responsibilities of a bisiness organization towards its customers. (04 marks)

iii
(04 marks)
State four benefits that a business organization could obtain by following busness ethics.

iv (a) State four services provided by Sri Lankan Standards Institution for Small and Medium Scale
Firms.
(b) Describe two types of policy interest rates used by the CBSL to implement the financial
(04 marks)
policies.

v Descrive four objectivesof the Consumer Affairs Authority. (04 marks)