OPERATIONS MANAGEMENT

PRESENTATION

Presented by -
Harshit Yadav (2019IMG-022)
Nikita Rathore (2019IMG-041)
INTRODUCTION

Operations management is a crucial part of any

organization, and it involves the planning,
coordination, and control of the resources
needed to produce goods or services. The goal of
operations management is to ensure that an
organization's operations are efficient, effective,
and aligned with its strategic goals.

Effective operations management can lead to

several benefits, including reduced costs,
improved quality, increased productivity, and
enhanced customer satisfaction. Additionally,
operations management plays a vital role in
supply chain management, which involves the
coordination of all activities involved in
producing and delivering goods or services to
customers.
Stages of Operations Management

1 Product Design and Development

2 Capacity Planning and Management

3 Process Design

4 Quality Control and Assurance

5 Supply Chain Management

 COMPANIES
That are known for their operations management
practices
COMPANY BACKGROUND

Samsung is a South Korean multinational

The Coca-Cola Company is a multinational
conglomerate that was founded in 1938.
beverage corporation that was founded in 1892 in
The company is one of the world's largest electronics
Atlanta, Georgia.
manufacturers and produces a wide range of
It is best known for its flagship product, Coca-Cola,
products, including smartphones, televisions, home
which is a carbonated soft drink that is sold in more
appliances, and semiconductors.
than 200 countries worldwide.
Samsung is also involved in other industries such as
In addition to Coca-Cola, the company also
construction, shipbuilding, and insurance.
produces a variety of other beverages, including
Sprite, Fanta, Dasani, and Minute Maid.
Procter & Gamble (P&G) is an American
multinational consumer goods corporation founded
Toyota Motor Corporation is a Japanese
in 1837.
multinational automotive manufacturer that was
The company produces and sells a wide range of
founded in 1937.
consumer products, including personal care
It is one of the world's largest automakers, producing
products, cleaning agents, and pet food, under well-
a wide range of vehicles, including cars, trucks, and
known brand names such as Gillette, Tide, Pampers,
buses, under various brands such as Toyota, Lexus,
Head & Shoulders, and Crest.
and Daihatsu.
P&G is known for its focus on innovation and
Toyota is known for its focus on quality, reliability,
research and development, and it invests heavily in
and innovation, and has developed a reputation for
these areas to develop new products and improve
producing durable and long-lasting vehicles.
existing ones.
COMPANY BACKGROUND CONTD.

Accenture is a global professional services company that provides

consulting, technology, and outsourcing services to clients in various
industries.
The company was founded in 1989 and is headquartered in Dublin, Ireland.
Accenture has a presence in more than 120 countries, with over 500,000
employees worldwide.
The company's services include strategy and consulting, interactive,
technology, and operations services.
Accenture works with clients in a variety of industries, including healthcare,
financial services, consumer goods and services, communications, media,
and technology.
OPERATIONS MANAGEMENT PRACTICES

Company Operations Management Practices Explanation

Coca-Cola has a rigorous quality control system in

place to ensure consistent taste and quality across all
products. They use a system of sampling, testing, and
Coca-Cola Quality Control
analysis to identify any potential issues and address
them quickly. This helps them maintain their brand
reputation and customer loyalty.

Coca-Cola has a highly integrated and efficient supply

Supply Chain Management
chain that allows them to quickly and effectively
distribute their products to customers around the world.
They work closely with suppliers and distributors to
optimize their supply chain operations. This enables
them to respond quickly to changing customer demand
and minimize inventory costs.
Company Operations Management Practices Explanation

Samsung uses a lean manufacturing approach to

reduce waste and improve efficiency in their production
processes. They continuously evaluate their operations
Samsung Lean Manufacturing
and make improvements to eliminate inefficiencies and
increase productivity. This helps them reduce costs and
improve product quality.

Samsung has a strong focus on product design and

innovation, with a dedicated research and development
Product Design and Innovation team that is constantly developing new products and
improving existing ones. This helps them stay ahead of
the competition and meet changing customer needs.
Company Operations Management Practices Explanation

P&G uses advanced automation and robotics

technologies to optimize their layout design and
strategy. They use advanced simulation tools to model
different layouts and test different scenarios to identify
the optimal layout for each facility.
P&G Product Development and Innovation

Focus on safety and ergonomics: They work to ensure

that their facilities are designed to minimize the risk of
workplace injuries and promote worker safety and well-
being.

It involves analyzing a range of factors, including

customer demand, transportation costs, labor costs,
and taxes, to identify the most cost-effective locations
for their facilities.

Location Planning
Focus on sustainability: They work to ensure that their
facilities are located in areas that minimize their
environmental impact, and they incorporate sustainable
design features into their facilities to reduce energy and
water consumption.
Company Operations Management Practices Explanation

Toyota is known for its lean manufacturing approach,

which is focused on reducing waste and improving
efficiency in production processes. They continuously
Toyota Sales and Operations Planning (S&OP)
evaluate their operations and make improvements to
eliminate inefficiencies and increase productivity. This
helps them reduce costs and improve product quality.

Toyota uses a just-in-time inventory management

system to minimize inventory costs and improve
Just-in-Time (JIT) Inventory Management
efficiency. They only order materials and components
when they are needed in the production process,
reducing the need for storage space and minimizing
waste.
 Operations Management
Company Explanation
Practices

Accenture uses process improvement methodologies like

Lean Six Sigma to identify inefficiencies, bottlenecks, and
Process Improvement
waste in business processes. They work closely with clients to
Accenture
streamline processes, improve quality, and reduce costs. This
helps clients achieve their business goals more efficiently and
effectively.

Accenture helps clients to implement technology solutions

that improve efficiency and effectiveness of their operations.
They work with clients to identify the most appropriate
Technology Implementation
technology solutions for their business needs, and provide
end-to-end implementation support. This helps clients
improve their operational capabilities and stay competitive.

Accenture offers outsourcing services to clients, allowing

them to focus on core business activities while Accenture
handles non-core activities such as IT infrastructure, finance
Outsourcing
and accounting, and human resources management. This
helps clients reduce costs and improve operational
efficiency.
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