Agente 13625683 Fecha 18-11-2021 Hora 02-26 Version 3-4-1-34 Estacion SMG-NSB LodID

[18-11-2021 14:26:12:776] Inicializando SoftPhone v3.4.1.
34 (11,9932ms)
[18-11-2021 14:26:12:784] Start Log Service. Mode: Basic (5,9978ms)
[18-11-2021 14:26:12:786] An exception occurred setting the logging service using
environment variable (Environment variable: SoftPhoneLogPath, was not found).
(1,9981ms)
[18-11-2021 14:26:13:637] Cargando version de SoftPhone 3.4.1.34 (851,2628ms)
[18-11-2021 14:26:14:068] Commands (431,8062ms). [Parameters:
(http://192.168.223.90/UpdateSoftPhone_ECC/econtactSoftphone.application?
StationName=SMG-
NSB&AgentName=13625683&HostSPServer=192.168.223.253&PortSPServer=5000&HostSPServerB
K=192.168.223.54&PortSPServerBK=5030)]
[18-11-2021 14:26:14:187] Connecting to Primary SPServer (192.168.223.253:5000)
(117,9247ms)
[18-11-2021 14:26:14:749] Basic (561,4943ms)
[18-11-2021 14:26:14:900] ERROR: (Source = [frmSoftphone.GetValidPort]) El servicio
DynamicPortManager no se encontró en el equipo '.'.
[18-11-2021 14:26:14:900] INNER EXCEPTION: El servicio especificado no existe como
servicio instalado
[18-11-2021 14:26:14:901] Dynamic port allocation service not active (151,9328ms)
[18-11-2021 14:26:14:937] Starting TCP Channel, port:9000 (35,9769ms)
[18-11-2021 14:26:19:453] Validadando ejecucion de Interfaz de Remedy.
(4,5162475s)
[18-11-2021 14:26:19:456] Se ha deshabilitado la ejecucion de Interfaz de Remedy.
(2,9827ms)
[18-11-2021 14:26:42:603] Starting Login Form (23,1474819s)
[18-11-2021 14:26:55:061] Starting Data Validation (12,4575121s). [Parameters:
(Password:64783)(Service:MINEDUC Linea 600)]
[18-11-2021 14:26:55:064] Validation Result: (2,9995ms). [Parameters: (True)]
[18-11-2021 14:26:55:066] Start Login Action (1,9977ms). [Parameters: (AgentID
64783)(Servicio: MINEDUC Linea 600)]
[18-11-2021 14:26:55:067] Request Authentication (1,9998ms). [Parameters:
(P64783)]
[18-11-2021 14:26:55:507] Iniciando conexion con Configuration Server
(439,1283ms). [Parameters: (HostConfigServer=192.168.251.150)
(PortConfigServer=2080)(UserName=P64783)]
[18-11-2021 14:26:55:571] ReportTEvent: OnStateChanged (64,5093ms). [Parameters:
(WarmStandbyState=Idle)]
[18-11-2021 14:26:56:795] Conexión con Genesys CME no se encuentra establecida.
(1,2239625s)
[18-11-2021 14:26:56:805] Conexión con Genesys CME no se encuentra establecida.
(9,9936ms)
[18-11-2021 14:26:56:837] ReportTEvent: OnProtocolOpened (31,1671ms). [Parameters:
(T-Server Host=192.168.251.150)(T-Server Port=2080)(Genesys
Uri=tcp://192.168.251.150:2080/)]
[18-11-2021 14:27:25:076] Starting Data Validation (28,2394949s). [Parameters:
[18-11-2021 14:27:25:078] Request Authentication (1ms). [Parameters: (P64783)]
[18-11-2021 14:27:26:380] SearchEmployeeId - Informacion Agente (1,3011527s).
[Parameters: (UserName=P64783)(FirstName=NATALIA A)(LastName=SEGURA BARRA)
(EmployeeID=13625683)]
[18-11-2021 14:27:26:405] SearchEmployeeId - Skills (24,9861ms). [Parameters:
(Habilidad=SKILL_MINEDUC_O_OUT)(Nivel=1)]
(Habilidad=SKILL_MINEDUC_CONSOLIDADO)(Nivel=1)]
(Habilidad=SKILL_MINEDUC_REMOTO)(Nivel=1)]
(Habilidad=SKILL_MINEDUC_INFO)(Nivel=1)]
[18-11-2021 14:27:26:541] SearchEmployeeId - LoginIDs (44,7546ms). [Parameters:
(SwitchName=Switch_SIP)(LoginID=64783)(WrapUpTime=0)]
(SwitchName=Switch_SIP_02)(LoginID=64783)(WrapUpTime=0)]
[18-11-2021 14:27:26:613] SearchEmployeeId (14,588ms). [Parameters: (Actualizando
LoginID con valor '64783' para el switch 'Switch_SIP_02' seleccionado)]
(SwitchName=Switch_SIP_Outbound)(LoginID=64783)(WrapUpTime=0)]
[18-11-2021 14:27:26:671] SearchEmployeeId (17,5052ms). [Parameters: (LoginID
'P64783' ingresado corresponde a RUT de agente '13625683'.)]
[18-11-2021 14:27:27:062] ERROR: (Source = [FrmSoftphone_Load]) Problema al
ejecutar aplicacion SIPEndPoint [C:\ecc\softphone_vip\e-Lite.exe]
[18-11-2021 14:27:27:360] Start (688,843ms)
[18-11-2021 14:27:27:363] Configurando valores protocolo ADDP (3,0011ms).
[Parameters: (EnableADDP=on)(LocalTimeOut=40)(RemoteTimeOut=80)(TraceLevel=both)]
(ThisDN=49985)(WarmStandbyState=Idle)]
[18-11-2021 14:27:27:397] Conexion Genesys TServer (27,982ms). [Parameters:
(Uri=tcp://192.168.251.244:3000/)(ClientName=SoftPhone_49985)]
[18-11-2021 14:27:27:398] Connecting Softphone, wait a few seconds.... (0,9998ms).
[Parameters: (49985)]
[18-11-2021 14:27:48:478] ReportTEvent: OnStateChanged (21,0799414s). [Parameters:
(ThisDN=49985)(WarmStandbyState=Waiting)]
(ThisDN=49985)(WarmStandbyState=Reconnecting)]
[18-11-2021 14:27:48:998] ReportTEvent: OnProtocolOpened (408,1557ms).
[Parameters: (ThisDN=49985)(T-Server Host=192.168.251.250)(T-Server Port=3000)
(Genesys Uri=tcp://192.168.251.250:3000/)]
[18-11-2021 14:27:49:000] ReportTEvent: Sending request RegisterAddress
(1,9991ms). [Parameters: (ThisDN=49985)]
[18-11-2021 14:27:49:599] Executing Registered (597,7294ms). [Parameters:
(ThisDN=49985)]
[18-11-2021 14:27:49:609] TEventReceived: OnEventLinkConnected (9,9924ms).
[Parameters: (EventName=EventLinkConnected)(ApplicationName=T-
Server_Switch_SIP_02_Backup)(TimeInSecs=1637256468)]
[18-11-2021 14:27:49:736] ReportTEvent: LinkConnected (126,9228ms). [Parameters:
(CurrentEvent=Conectado)(LastEvent=)(TimeSeconds=1637256468)]
[18-11-2021 14:27:49:758] Receiving OnEventRegistered (21,9851ms). [Parameters:
(EventName:EventRegistered)(ThisDN:49985)(TimeInSecs:1637256469)]
[18-11-2021 14:27:49:835] Starting Data Validation (76,9529ms). [Parameters:
[18-11-2021 14:27:49:839] Request Authentication (0,9992ms). [Parameters:
(P64783)]
[18-11-2021 14:27:49:940] SearchEmployeeId - Informacion Agente (101,1734ms).
[Parameters: (UserName=P64783)(FirstName=NATALIA A)(LastName=SEGURA BARRA)
(EmployeeID=13625683)]
(Habilidad=SKILL_MINEDUC_O_OUT)(Nivel=1)]
(Habilidad=SKILL_MINEDUC_CONSOLIDADO)(Nivel=1)]
(Habilidad=SKILL_MINEDUC_REMOTO)(Nivel=1)]
(Habilidad=SKILL_MINEDUC_INFO)(Nivel=1)]
(SwitchName=Switch_SIP)(LoginID=64783)(WrapUpTime=0)]
(SwitchName=Switch_SIP_02)(LoginID=64783)(WrapUpTime=0)]
[18-11-2021 14:27:50:114] SearchEmployeeId (13,9914ms). [Parameters: (Actualizando
LoginID con valor '64783' para el switch 'Switch_SIP_02' seleccionado)]
(SwitchName=Switch_SIP_Outbound)(LoginID=64783)(WrapUpTime=0)]
[18-11-2021 14:27:50:175] SearchEmployeeId (21,9851ms). [Parameters: (LoginID
'P64783' ingresado corresponde a RUT de agente '13625683'.)]
[18-11-2021 14:27:50:404] ERROR: (Source = [FrmSoftphone_Load]) Problema al
ejecutar aplicacion SIPEndPoint [C:\ecc\softphone_vip\e-Lite.exe]
[18-11-2021 14:27:50:407] ReportTEvent: Registered (232,744ms). [Parameters:
(CurrentEvent=Registrado)(LastEvent=Registrado)(Extension=49985)]
[18-11-2021 14:27:50:453] Starting ReasonCode Form (45,0042ms)
[18-11-2021 14:27:50:459] Executing RequestAgentLogin (6,9962ms). [Parameters:
(ThisDN=49985)(ThisQueue=62500)(LoginID=P64783)]
[18-11-2021 14:27:50:479] Start (19,9886ms)
[18-11-2021 14:27:50:481] Configurando valores protocolo ADDP (1,9976ms).
[Parameters: (EnableADDP=on)(LocalTimeOut=40)(RemoteTimeOut=80)(TraceLevel=both)]
[18-11-2021 14:27:50:482] Eliminando conexión Genesys T-Server (1,0009ms).
[Parameters: (Eliminando conexión previamente establecida con Genesys T-Server.)
(ClientName=SoftPhone_49985)(ProtocolName=TServer)(RemoteHost=192.168.251.250)
(RemotePort=3000)]
[18-11-2021 14:27:50:672] ReportTEvent: OnProtocolClosed (189,4252ms).
(Genesys Uri=tcp://192.168.251.250:3000/)]
[18-11-2021 14:27:50:700] Conexion Genesys TServer (1ms). [Parameters:
(Uri=tcp://192.168.251.244:3000/)(ClientName=SoftPhone_49985)]
[18-11-2021 14:27:50:701] Connecting Softphone, wait a few seconds.... (0,9979ms).
[Parameters: (49985)]
[18-11-2021 14:27:54:574] ERROR: (Source = [Reconnect_Tick]) Se ha detectado
perdida de conexion con T-Server. Reconectando......
[18-11-2021 14:28:11:733] ReportTEvent: OnProtocolClosed (21,0316891s).
(Genesys Uri=tcp://192.168.251.250:3000/)]
(ThisDN=49985)(WarmStandbyState=Reconnecting)]
[18-11-2021 14:28:11:867] TEventReceived: OnEventLinkConnected (23,9849ms).
[Parameters: (EventName=EventLinkConnected)(ApplicationName=T-
Server_Switch_SIP_02_Backup)(TimeInSecs=1637256491)]
[18-11-2021 14:28:11:983] ReportTEvent: LinkConnected (116,7152ms). [Parameters:
(CurrentEvent=Conectado)(LastEvent=Registrado)(TimeSeconds=1637256491)]
[18-11-2021 14:28:12:010] ReportTEvent: OnProtocolOpened (26,9832ms). [Parameters:
(ThisDN=49985)(T-Server Host=192.168.251.250)(T-Server Port=3000)(Genesys
Uri=tcp://192.168.251.250:3000/)]
[18-11-2021 14:28:12:012] ReportTEvent: Sending request RegisterAddress
(1,9994ms). [Parameters: (ThisDN=49985)]
[18-11-2021 14:28:12:527] Executing Registered (514,3604ms). [Parameters:
(ThisDN=49985)]
[18-11-2021 14:28:12:611] Receiving OnEventRegistered (84,5434ms). [Parameters:
(EventName:EventRegistered)(ThisDN:49985)(TimeInSecs:1637256492)]
[18-11-2021 14:28:12:715] ReportTEvent: Registered (103,3599ms). [Parameters:
(CurrentEvent=Registrado)(LastEvent=Conectado)(Extension=49985)]
[18-11-2021 14:28:12:751] Executing RequestAgentLogin (35,973ms). [Parameters:
[18-11-2021 14:28:12:973] TEventReceived: OnEventAgentLogin (222,7912ms).
[Parameters: (EventName=EventAgentLogin)(AgentID=64783)(ACDQueue=62500)
(ThisDN=49985)(TimeSeconds=1637256492)]
[18-11-2021 14:28:12:995] ReportTEvent: Login (21,9859ms). [Parameters:
(AgentID=64783)(ACDQueue=62500)(Extension=49985)]
[18-11-2021 14:28:12:997] Handling Event Login (1,9985ms)
[18-11-2021 14:28:13:018] Start ThrowLoginEvent (20,9869ms)
[18-11-2021 14:28:13:236] Executing RequestAgentReady (217,3564ms). [Parameters:
[18-11-2021 14:28:13:460] TEventReceived: OnEventAgentReady (224,5541ms).
[Parameters: (EventName=EventAgentReady)(AgentID=64783)(ACDQueue=62500)
(ThisDN=49985)(TimeInSecs=1637256492)]
[18-11-2021 14:28:13:500] ReportTEvent: Ready (39,9735ms). [Parameters:
[18-11-2021 14:28:13:504] Start ThrowReadyEvent (4,0008ms)
[18-11-2021 14:28:14:587] ERROR: (Source = [Reconnect_Tick]) Se ha recuperado
conexion con T-Server.
[18-11-2021 14:34:37:842] Receiving OnEventRinging (6,40315373m). [Parameters:
(DNIS=6553)(ANI=954821131)(CallType=Inbound)(ConnIDHex=0324031D83BA6BA9)
(ConnIDDec=226309306574334889)]
[18-11-2021 14:34:37:845] ReportTEvent: Ringing (3,1231ms). [Parameters:
(CurrentEvent=Answer)(CurrentConnID=0324031D83BA6BA9)(LastEvent=Ready)
(LastConnID=)]
[18-11-2021 14:34:37:978] AutoAnswer = true (132,4799ms)
[18-11-2021 14:34:37:990] Executing RequestAnswerCall (11,9921ms). [Parameters:
(ThisDN=49985)(ConnID:0324031D83BA6BA9)(ANI:954821131)(DNIS:6553)
(CallType:Inbound)]
[18-11-2021 14:34:38:234] ReportTEvent: Error (244,0349ms). [Parameters: (Error
Code=51)(Error Message=Unsupported operation)]
[18-11-2021 14:34:38:237] Genesys Alert (2,9984ms). [Parameters: (Error Code=51)
(Error Messaje=Unsupported operation)]
[18-11-2021 14:34:38:240] Start ThrowErrorEvent (2,9967ms). [Parameters:
(Unsupported operation)]
[18-11-2021 14:34:38:340] Receiving OnEventEstablished (99,9387ms). [Parameters:
(DNIS=6553)(ANI=954821131)(CallType=Inbound)(ConnIDHex=0324031D83BA6BA9)
(ConnIDDec=226309306574334889)]
[18-11-2021 14:34:38:432] Default URL: (91,9431ms). [Parameters: ()]
[18-11-2021 14:34:38:436] URL Decodificada: (3,9986ms). [Parameters: ()]
[18-11-2021 14:34:38:448] URL Final: (12,5088ms). [Parameters: ()]
[18-11-2021 14:34:41:740] *** Process Id : (3,2917573s). [Parameters: (10356)]
[18-11-2021 14:34:41:749] *** Process Name: (8,9941ms). [Parameters: (iexplore)]
[18-11-2021 14:34:41:772] *** ConnID : (22,9873ms). [Parameters:
(0324031D83BA6BA9)]
[18-11-2021 14:34:41:845] ReportTEvent: Established (72,9557ms). [Parameters:
(CurrentEvent=Establish)(CurrentConnID=0324031D83BA6BA9)(LastEvent=Error)
(LastConnID=0324031D83BA6BA9)]
[18-11-2021 14:34:41:905] ReportTEvent: GetAttachedData (59,962ms). [Parameters:
(KeyName=CustomHoldMusic)(KeyValue=On)]
(KeyName=MOH_MusicPath)(KeyValue=music/Hold/)]
(KeyName=MOH_MusicFileName)(KeyValue=HOLD_MINEDUC.wav)]
(KeyName=MOH_ServiceType)(KeyValue=music)]
[18-11-2021 14:34:41:921] Leyendo información de transferencias por servicio para
Habilidad: 'SKILL_MINEDUC_INFO'. (2,9988ms)
[18-11-2021 14:34:41:924] *** Transferencia Encuesta (1,9977ms). [Parameters:
(Habilidad=SKILL_MINEDUC_EPA_T)(CodigoServicio=EAAB1174)(Numero=54143)
(Tipo=Directa)]
[18-11-2021 14:34:41:925] *** Transferencia Mesa Central (0,9999ms). [Parameters:
(Habilidad=SKILL_MINEDUC_MCEN)(CodigoServicio=EAAB1174)(Numero=54142)
(Tipo=Directa)]
[18-11-2021 14:34:41:928] *** Transferencia Linea 600 (2,9978ms). [Parameters:
(Habilidad=SKILL_MINEDUC_TRAM)(CodigoServicio=EAAB1174)(Numero=54141)
(Tipo=Directa)]
[18-11-2021 14:34:41:930] *** Transferencia SAE (1,9988ms). [Parameters:
(Habilidad=SKILL_MINEDUC_INFO)(CodigoServicio=EAAB1174)(Numero=9*1181*56386)
(Tipo=Directa)]
[18-11-2021 14:34:41:934] ERROR: (Source = [frmSoftphone.HandleTServerEvents]) El
parametro 'WarningThreshold' no ha sido configurado, se utilizara valor por defecto
= 10
parametro 'CriticalThreshold' no ha sido configurado, se utilizara valor por
defecto = 20
(KeyName=Habilidad)(KeyValue=SKILL_MINEDUC_INFO)]
(KeyName=Nivel)(KeyValue=1)]
(KeyName=Servicio)(KeyValue=MINEDUC ATENCION USUARIOS)]
[18-11-2021 14:34:41:961] Start ThrowEstablishedEvent (11,9915ms). [Parameters:
(0324031D83BA6BA9)]
(KeyName=DNISExtendido)(KeyValue=)]
(KeyName=CodigoTransferenciaIVR)(KeyValue=)]
(KeyName=RUTClienteIVR)(KeyValue=)]
(KeyName=CuentaAccesoIVR)(KeyValue=)]
(KeyName=NumeroTelefonoIVR)(KeyValue=)]
(KeyName=NumeroCelularIVR)(KeyValue=)]
(KeyName=UData4Remedy)
(KeyValue=DNIS#CallFlow#SiteID#Servicio#CodigoServicio#Habilidad#HabilidadRequerida
IVR#CodigoTransferenciaIVR)]
(KeyName=DNIS)(KeyValue=6553)]
(KeyName=CallFlow)(KeyValue=)]
(KeyName=SiteID)(KeyValue=)]
(KeyName=CodigoServicio)(KeyValue=EAAB1174)]
(KeyName=HabilidadRequeridaIVR)(KeyValue=SKILL_MINEDUC_INFO)]
(KeyName=CodigoTransferenciaIV)(KeyValue=)]
[18-11-2021 14:34:42:031] WARNING el valor obtenido de la EnvironmentVariable:
'SoftPhoneMacroPath' es nulo. (1,9986ms)
[18-11-2021 14:34:42:032] Se encuentra deshabilitada integracion con Remedy.
(0,9992ms). [Parameters:
(UserDataToRemedy:'DNIS=,Codigo=,NumeroTelefono=954821131,CodigoIdentificacion=9548
21131,ConnID=0324031D83BA6BA9,UserData=DNIS|6553|CallFlow||SiteID||Servicio|MINEDUC
ATENCION USUARIOS|CodigoServicio|EAAB1174|Habilidad|SKILL_MINEDUC_INFO|
HabilidadRequeridaIVR|SKILL_MINEDUC_INFO|CodigoTransferenciaIV||')]
(KeyName=DescripcionServicio)(KeyValue=Servicio MINEDUC Otras Consultas)]
[18-11-2021 14:46:05:438] ReportTEvent: Released (11,38998444m). [Parameters:
(CurrentEvent=Release)(CurrentConnID=0324031D83BA6BA9)(LastEvent=Establish)
[18-11-2021 14:46:05:546] Start ThrowReleasedEvent (108,5097ms)
[18-11-2021 14:46:05:586] Start Automatic Execution of Parameterized AfterCallWork
(39,9764ms). [Parameters: (10 segundos)]
[18-11-2021 14:46:05:596] Executing RequestAgentAfterCallWork (9,9928ms).
[Parameters: (ThisDN=49985)(ThisQueue=62500)(LoginID=P64783)]
[18-11-2021 14:46:05:772] TEventReceived: OnEventAgentNotReady (175,8914ms).
[Parameters: (EventName=EventAgentNotReady)(AgentID=64783)(ACDQueue:62500)
[18-11-2021 14:46:05:775] ReportTEvent: NotReady (2,9995ms). [Parameters:
(AgentID=64783)(ACDQueue=62500)(Extension=49985)(ReasonCode=)]
[18-11-2021 14:46:05:794] Start ThrowNotReadyEvent (18,9892ms). [Parameters:
(AfterCallWork)]
[18-11-2021 14:46:05:796] Start ThrowAfterCallWorkEvent (1,9961ms)
[18-11-2021 14:46:15:656] Stop Automatic Execution of Parameterized AfterCallWork
(9,8595813s). [Parameters: (10 segundos)]
[18-11-2021 14:46:15:658] Executing RequestAgentReady (1,9995ms). [Parameters:
[18-11-2021 14:57:22:936] Receiving OnEventRinging (11,12021251m). [Parameters:
(DNIS=6553)(ANI=977766838)(CallType=Inbound)(ConnIDHex=0324031D83BA7152)
(ConnIDDec=226309306574336338)]
[18-11-2021 14:57:22:939] ReportTEvent: Ringing (2,9965ms). [Parameters:
(CurrentEvent=Answer)(CurrentConnID=0324031D83BA7152)(LastEvent=Ready)
[18-11-2021 14:57:23:034] AutoAnswer = true (94,9907ms)
[18-11-2021 14:57:23:038] Executing RequestAnswerCall (3,9974ms). [Parameters:
(ThisDN=49985)(ConnID:0324031D83BA7152)(ANI:977766838)(DNIS:6553)
(CallType:Inbound)]
[18-11-2021 14:57:23:759] Receiving OnEventEstablished (720,6394ms). [Parameters:
(DNIS=6553)(ANI=977766838)(CallType=Inbound)(ConnIDHex=0324031D83BA7152)
(ConnIDDec=226309306574336338)]
[18-11-2021 14:57:23:765] Default URL: (5,9947ms). [Parameters: ()]
[18-11-2021 14:57:23:768] URL Decodificada: (2,9983ms). [Parameters: ()]
[18-11-2021 14:57:23:774] URL Final: (5,9959ms). [Parameters: ()]
[18-11-2021 14:57:23:960] *** Process Id : (185,8862ms). [Parameters: (7572)]
[18-11-2021 14:57:23:971] *** Process Name: (10,9924ms). [Parameters: (iexplore)]
[18-11-2021 14:57:23:974] *** ConnID : (2,9982ms). [Parameters:
(0324031D83BA7152)]
[18-11-2021 14:57:24:037] ReportTEvent: Established (62,9612ms). [Parameters:
(CurrentEvent=Establish)(CurrentConnID=0324031D83BA7152)(LastEvent=AttachedData)
(LastConnID=0324031D83BA7152)]
(KeyName=CustomHoldMusic)(KeyValue=On)]
(KeyName=MOH_ServiceType)(KeyValue=music)]
[18-11-2021 14:57:24:055] Leyendo información de transferencias por servicio para
Habilidad: 'SKILL_MINEDUC_INFO'. (1,9971ms)
[18-11-2021 14:57:24:057] *** Transferencia Encuesta (1,9986ms). [Parameters:
(Habilidad=SKILL_MINEDUC_EPA_T)(CodigoServicio=EAAB1174)(Numero=54143)
(Tipo=Directa)]
[18-11-2021 14:57:24:064] *** Transferencia Mesa Central (6,996ms). [Parameters:
(Habilidad=SKILL_MINEDUC_MCEN)(CodigoServicio=EAAB1174)(Numero=54142)
(Tipo=Directa)]
[18-11-2021 14:57:24:065] *** Transferencia Linea 600 (1,001ms). [Parameters:
(Habilidad=SKILL_MINEDUC_TRAM)(CodigoServicio=EAAB1174)(Numero=54141)
(Tipo=Directa)]
[18-11-2021 14:57:24:066] *** Transferencia SAE (1,0006ms). [Parameters:
(Habilidad=SKILL_MINEDUC_INFO)(CodigoServicio=EAAB1174)(Numero=9*1181*56386)
(Tipo=Directa)]
parametro 'WarningThreshold' no ha sido configurado, se utilizara valor por defecto
= 10
parametro 'CriticalThreshold' no ha sido configurado, se utilizara valor por
defecto = 20
(KeyName=Nivel)(KeyValue=1)]
[18-11-2021 14:57:24:146] Start ThrowEstablishedEvent (2,9985ms). [Parameters:
(0324031D83BA7152)]
(KeyName=DNISExtendido)(KeyValue=)]
(KeyName=CodigoTransferenciaIVR)(KeyValue=)]
(KeyName=DNIS)(KeyValue=6553)]
(KeyName=CallFlow)(KeyValue=)]
(KeyName=SiteID)(KeyValue=)]
(KeyName=CodigoServicio)(KeyValue=EAAB1174)]
[18-11-2021 14:57:24:186] ReportTEvent: GetAttachedData (1ms). [Parameters:
(KeyName=CodigoTransferenciaIV)(KeyValue=)]
[18-11-2021 14:57:24:217] WARNING el valor obtenido de la EnvironmentVariable:
'SoftPhoneMacroPath' es nulo. (27,9808ms)
[18-11-2021 14:57:24:220] Se encuentra deshabilitada integracion con Remedy.
(2,9983ms). [Parameters:
(UserDataToRemedy:'DNIS=,Codigo=,NumeroTelefono=977766838,CodigoIdentificacion=9777
66838,ConnID=0324031D83BA7152,UserData=DNIS|6553|CallFlow||SiteID||Servicio|MINEDUC
ATENCION USUARIOS|CodigoServicio|EAAB1174|Habilidad|SKILL_MINEDUC_INFO|
HabilidadRequeridaIVR|SKILL_MINEDUC_INFO|CodigoTransferenciaIV||')]
(KeyName=DescripcionServicio)(KeyValue=Servicio MINEDUC Otras Consultas)]
[18-11-2021 14:57:24:227] ReportTEvent: Error (1,9996ms). [Parameters: (Error
Code=1161)(Error Message=Incorrect object state)]
[18-11-2021 14:57:24:230] Invalid Object State (2,9962ms). [Parameters: (Error
Code=1161)]
[18-11-2021 14:58:18:099] Open Reason Code Form. (53,8692252s)
[18-11-2021 14:59:34:457] Executing RequestCustomHoldCall (1,27262861166667m).
[Parameters: (ThisDN=49985)(ANI=49985)(DNIS=)(ConnID=0324031D83BA7152)
(CallType=Unknown)(MusicName=music/Hold/HOLD_MINEDUC.wav)]
[18-11-2021 14:59:34:810] ReportTEvent: Hold (353,7829ms). [Parameters:
(CurrentEvent=Hold)(CurrentConnID=0324031D83BA7152)(LastEvent=Error)
[18-11-2021 14:59:34:926] Start ThrowHoldEvent (115,444ms)
[18-11-2021 14:59:58:354] Executing RetrieveCall (23,4284893s). [Parameters:
(ThisDN=49985)(ANI=977766838)(DNIS=6553)(ConnID=0324031D83BA7152)
(CallType=Inbound)]
[18-11-2021 14:59:58:554] ReportTEvent: Retrieved (199,9761ms). [Parameters:
(CurrentEvent=Retrieve)(CurrentConnID=0324031D83BA7152)(LastEvent=Hold)
[18-11-2021 14:59:58:692] Start ThrowRetieveEvent (138,088ms)
[18-11-2021 15:00:04:556] Executing RequestCustomHoldCall (5,8633886s).
[Parameters: (ThisDN=49985)(ANI=977766838)(DNIS=6553)(ConnID=0324031D83BA7152)
(CallType=Inbound)(MusicName=music/Hold/HOLD_MINEDUC.wav)]
(CurrentEvent=Hold)(CurrentConnID=0324031D83BA7152)(LastEvent=Retrieve)
(CallType=Inbound)]
[18-11-2021 15:00:30:561] ReportTEvent: Retrieved (533,6714ms). [Parameters:
[18-11-2021 15:00:34:571] Executing RequestCustomHoldCall (3,8655553s).
[Parameters: (ThisDN=49985)(ANI=977766838)(DNIS=6553)(ConnID=0324031D83BA7152)
(CallType=Inbound)(MusicName=music/Hold/HOLD_MINEDUC.wav)]
(CurrentEvent=Hold)(CurrentConnID=0324031D83BA7152)(LastEvent=Retrieve)
(CallType=Inbound)]
[18-11-2021 15:01:14:935] ReportTEvent: Retrieved (3,2510734s). [Parameters:
[18-11-2021 15:06:13:586] Start Validation (4,97544088833333m). [Parameters:
(LOGOUT)]
[18-11-2021 15:06:13:588] Validation Result (2,0003ms). [Parameters: (true)]
[18-11-2021 15:06:13:591] Request (2,9964ms). [Parameters:
(RequestAgentNotReadyActibity)]
[18-11-2021 15:06:13:597] Executing RequestAgentNotReady (5,9964ms). [Parameters:
(ThisDN=49985)(ThisQueue=62500)(LoginID=P64783)(ReasonCode=LOGOUT)]
[18-11-2021 15:06:13:669] Reason Code (71,9553ms). [Parameters: (LOGOUT)]
[18-11-2021 15:06:15:485] ReportTEvent: Released (1,7469773s). [Parameters:
(CurrentEvent=Release)(CurrentConnID=0324031D83BA7152)(LastEvent=NotReady)
[18-11-2021 15:06:15:558] Start ThrowReleasedEvent (73,1131ms)
[18-11-2021 15:06:15:581] Start Automatic Execution of Parameterized AfterCallWork
(22,985ms). [Parameters: (10 segundos)]
[18-11-2021 15:06:15:585] Executing RequestAgentAfterCallWork (3,9974ms).
(AfterCallWork)]
[18-11-2021 15:06:15:645] Start ThrowAfterCallWorkEvent (2,999ms)
[18-11-2021 15:06:25:591] Stop Automatic Execution of Parameterized AfterCallWork
(9,9465495s). [Parameters: (10 segundos)]
(AuxiliarWork)]
[18-11-2021 15:07:40:616] Executing RequestAgentReady (1,24936191333333m).
[18-11-2021 15:07:45:065] Start Validation (4,3575489s). [Parameters: (LOGOUT)]
[18-11-2021 15:07:45:067] Validation Result (1,9989ms). [Parameters: (true)]
[18-11-2021 15:07:45:069] Request (1,9998ms). [Parameters:
(RequestAgentNotReadyActibity)]
[18-11-2021 15:07:45:089] Reason Code (17,9895ms). [Parameters: (LOGOUT)]
(AuxiliarWork)]
[18-11-2021 15:08:24:776] Executing RequestAgentLogout (39,5881216s). [Parameters:
[18-11-2021 15:08:24:833] TEventReceived: OnEventAgentLogout (56,9666ms).
[Parameters: (EventName=EventAgentLogout)(AgentID=64783)(ACDQueue=62500)
[18-11-2021 15:08:24:878] ReportTEvent: Logout (44,9713ms). [Parameters:
[18-11-2021 15:08:24:882] Start ThrowLogoutEvent (3,998ms)
[18-11-2021 15:08:24:888] Executing RequestUnregister (5,9965ms). [Parameters:
[18-11-2021 15:08:25:107] ReportTEvent: Unregistered (219,8643ms). [Parameters:
(CurrentEvent=Unregistered)(LastEvent=Logout)(Extension=49985)]
[18-11-2021 15:08:26:532] Executing Command Exit (1,4241242s)
[18-11-2021 15:08:26:535] Close Session (2,9966ms)
[18-11-2021 15:08:26:537] Stop Socket Process by ProcessID (1,9986ms).
[Parameters: (-1)]
[18-11-2021 15:08:26:669] Executing RequestAgentLogout (116,9276ms). [Parameters:
[18-11-2021 15:08:27:680] Finalizando SoftPhone v3.4.1.34 (790,5139ms)

Agente 13625683 Fecha 18-11-2021 Hora 02-26 Version 3-4-1-34 Estacion SMG-NSB LodID

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Agente 13625683 Fecha 18-11-2021 Hora 02-26 Version 3-4-1-34 Estacion SMG-NSB LodID

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[18-11-2021 14:26:12:776] Inicializando SoftPhone v3.4.1.

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