EMERGENCY RESPONSE

PROCEDURE
 ESP 1

EMERGENCY RESPONSE PROCEDURE

Training
Training is essential to ensure that everyone knows what to do when there is an emergency, or disruption
of business operations. Everyone needs training to become familiar with protective actions for life safety. Review
protective actions for life safety and conduct evacuation drills as required by local regulations. Sheltering and
lockdown drills should also be conducted. Employees should receive training to become familiar with safety,
building security, information security and other loss prevention programs.

Members of emergency response, business continuity and crisis communications teams should be trained
so they are familiar with their role and responsibilities as defined within the plans . Leaders should receive a
higher level of training, including incident command system training, so they can lead their teams and
training requirements. Records documenting the scope of training, participants, instructor, and duration
should be maintained.

If emergency response team members administer first aid, CPR they should receive training 'to obtain and
maintain those certifications. if employees use portable fire extinguishers, fire hoses or other firefighting
equipment, they should be trained in accordance with the applicable OSHA regulation. If employees respond to
hazardous materials spills, they also require training.

Who needs training? What training should be provided?

All employees • Protective actions for life safety (evacuation, shelter, shelter-in place,
lockdown)
• Safety, security, and loss prevention programs

• Roles and responsibilities as defined in the plan.

Emergency Response Team
• Training as required to comply with regulations or maintain certifications.
• Additional training for leaders including incident management.
• Roles and responsibilities as defined in the plan.
• Additional training for leaders including incident management.

Supervisors • Roles and responsibilities as defined in the plan.

• Additional training for leaders including incident management.
 ESP 2

HAZ MAT EMERGENCY

Identify type of incident

• Spill
• Fire
• Explosion
• Gas leak
• Contamination

Contact health and Assess &

Raise Alarm safety advisor monitored.
ASAP.

Establish
Hazardous zone
Contain Contain
Recover Hazard Contact
&
Where emergency
restore. Secure immediate
possible. services as
required.

Provide assistance
Evacuate personal- to personnel
• To upwind position involved.
• A safe distance
away from source
• Apply first aid Investigate incident.
where required.

Take preventive
Assist HAS with Investigation action to avoid re-
occurrence.

Considerations:
• Assess the situation.
• Do not risk injury or life.
• Contain where possible.
• Do not risk cross contamination.
 ESP 3

MEDICAL EMERGENCY

Render assistance and call for help.

Administer immediate first aid including CPR as necessary.

If serious or life threatening

Yes
No

Contact
Ambulance
Dispatch persons
to contact first aid Contact health and
attendants and safety advisor.

Provide medical H&S Advisor

assistance until
relived by Coordinate NOK
medical notification.
practitioner/
Transport patient
ambulance.
to medical facility
Monitor and advise
management person’s
condition.

Considerations:

• Be calm and assess the situation.

• Administer DRABC principle where required.
• Reassure and keep patient calm.
• if suspected spinal injury: Do not move patient.
• Do not leave patient by themselves if possible.
• Clear area to allow ready access for medical assistance.
• Provide as much information to emergency personnel as possible.
 ESP 4

EARTHQUAKE

Remain calm and shutdown all

equipment if safe to do so.

Take shelter under safe structures

is table door frames.

Be aware of falling objects,

windows unsecured items and
equipment.

Contact
Provide first When safe to do so, check for health & Conduct
aid to injured injured personnel, damage to safety damage
personnel. structures and equipment. advisor assessment.
ASAP.

Conduct muster and account for Turn off

all personal. power, gas,
and water.
Contact
emergency
Await clearance from health & services.
safety advisor.
Conduct
external
check of the
Stay alert for aftershocks. building.

Considerations:

• Stop work and seek shelter.

• Assess the situation, turn off equipment and services if possible.
• Do not risk injury or life.
• Evacuate building when possible and only re- enterer when authorized.
• Be prepared for aftershocks.
 ESP 5

BOMB THREAT

Bomb threat received Bomb threat received by

by telephone. mail, e-mail, facsimile.

Don’t hang-up.
Contact health Contact
and safety emergency
Listen carefully-fill in advisor ASAP. services.
the bomb threat
checklist.

Contact Contact health & Conduct search of immediate

emergency safety advisor area for suspect items/floor
services. ASAP. wardens. Conduct sweep of
facility

Ensure all ignition

sources such as
Ensure all ignition sources such
mobile phones,
as mobile phones, handheld
handheld radios,
radios, electronic equipment is
electronic
switched off.
equipment is
switched off.

Secure & cordon off suspect

Conduct search of immediate area for area.
suspect floor warmness conduct
sweep of facility.

Close all doors evacuate

Close all doors evacuate building to building to safe area and
safe area and await direction from await direction from
emergency service personnel. emergency service personnel.

Considerations:

• Assess the situation-threat it seriously.

• Remain calm.
• If threat by phone gain attention of nearby personnel to alert them of the situation Remove and switch
off all ignition sources
• Scan immediate areas for unusual or suspect items.
 ESP 6

FIRE

Attempt to extinguish
Fire alarm activated Fire discovered the fire if safe to do so

Raise the alarm

Contact emergency services. Provide Contact health and safety advisor

name, address, and nature of the ASAP
emergency (fire, alarm going off)

Shut down potentially dangerous

processes or machinery.
Ensure fire wardens and
evacuation system is in the place
and operating
Leave lights on and evacuate via nearest
emergency route

Ensure all personnel are

Assist personal with evacuate particularly evacuated from the building
persons with disabilities

Meet fire services at entrance to

Report to the designated assembly point,
pass on relevant information
conduct muster and account for all
personnel

Assist emergency services with

Await all clear from fore authorities site layout quantities and type of
before re-entering facility hazardous material etc.

Considerations:

• Be calm
• Only attempt firefighting if safe to do so.