ANIL CHANDRA.

Ch
E-Mail: anilchandra.ch22@gmail.com | Contact: +91-9182826002

Professional Summary:

A dedicated professional with 7 years of Infrastructure Services experience in Infrastructure management

and IT operations, Service Management, handling process. Aims to build up my career towards Service
management and operation analysis.

Skills:

Ticketing tools: BMC, Moogsoft, ServiceNow

Databases: MySQL (UAC)

Operating system: Windows, Unix

IT Skills: IT Operations Management, Incident and Change Management, SQL DB User management

Tools: Control-M job scheduling management, AD User access management, IBM MQ WebSphere

Soft Skills: Problem solving, fluent communication and Critical thinking.

Certification: ITIL V3 Foundation

Professional Experience: 6.2 years

Role 1: IT Specialist, HCL Technologies (February 2019 – Till Date)

Title Operations
Client Volvo
Role HCL Technologies ltd.
Duration May 2019- till date

Activities:

 Manage the performance standards and practices of ITSM, operation management for service quality.
 Understanding and assess effective standard process for various activities.
 Monitor, measure, and analyze delivery management and customer for service transparency and
accountability.
  Analyze incidents proactively lead investigations into known issues to ensure service and infrastructure
stability
 Facilitates process related meetings i.e., Daily Operations meetings (incident), Problem Review etc.
 Troubleshooting Server and backup issues related to Unix and windows servers.
 Handling Incidents on Service Now and adhering to SLAs.
 Communicating with Volvo Customers, Stake holders and various teams to discuss the infrastructure
failures and escalate the progress on a timely manner.
 Contributing Ideas to management for an efficient process management and address any discrepancies.
 Oracle MySQL database administration for user access management.
 Monitoring Unix backup, OS tasks on Linux, Windows Server 2012 R2, 2014
 Monitoring queues and queue manager on IBM MQ WebSphere
 Hardware intervention for Infrastructure servers.
 Understand and analyze dynamic nature of day-to-day issues through Incidents, changes and Problem
records, Knowledge bases implemented from the past and suggest alternative inputs for a better
Infrastructure management.

Role 2: Enterprise Analyst, Unisys Global Services India (July 2014 - August 2017)

Title Command center

Client HIS, Unisys
Role Unisys
Duration July 2014 to August 2017

 Managing infrastructure set-up through ITSM incident

 Recording and routing problems to appropriate support group
 Perform Incident (BMC ITSM) and Change management on Control-M, Unisys Mainframes 2200
administration, and Symantec Backup servers using ITIL and Service now.
 Take daily and weekly meetings within team and other teams to discuss on-going activities.

Skillset:

 Operations and Infrastructure management

 Inquisitive
 Gain expertise in a fast-paced environment
 Assess and manage process efficiently
 Good understanding of IT Service management.
 Process analysis
 Take initiatives, track and execute based on data analysis.