Anuj Singh Baghel

Hardworking, Result Oriented and Entrepreneurial.

Address for Correspondence:

115 Old Bus Stand Near Goyal Dharamshala
Swarnkar Colony, Vidisha -464001
(Madhya Pradesh), India
Phone: +91 9669711466
Email: Anujbaghel9669@gmail.com
Career Objective
Result oriented professional seeking a job in Operations where I can apply my business operations experience and
knowledge to contribute towards the company’s growth.

Academic Background
Qualification – Degree / Percentage /
Year(s) Board/University College / Institute
Certificate CGPA
2016-19 BBA UPES School of Business, Dehradun 7.5/10

Trinity Convent School, Vidisha

2016 XII CBSE 73%
(Madhya Pradesh)

Trinity Convent School, Vidisha

2014 X CBSE 7.2/10
(Madhya Pradesh)

Work Experience and Trainings

Company: Unacademy
Role: Senior Associate (Business Operations)
Job Description:
• Plan, develop, and execute the launch of new test series, in coordination with team members and managers.
• Define requirements and support roadmap prioritization for all matters requiring prioritization.
• Analyze various project level data and suggest inputs for improvement of test series quality and adoption.
• Work on vendor onboarding, monitor their performance and ensure that their quality of performance is
maintained.
• Coordinate with multiple teams (Tech, customer success, academics, and user growth) and devise effective
solutions for maintaining performance standards.
• Contribute to the new Ideas. (Match the following feature in test series and Subjective tests feature).
• Led the bulk procurement project for the Judiciary category for procuring and finalizing the content.
• Maintain relationship with the educators for live classes, content procurement and content analysis.
 Anuj Singh Baghel
Hardworking, Result Oriented and Entrepreneurial.

Achievements:
• Launched and worked on All India Free Mock for Prelims 2021 in UPSC category having record enrollments of
more than 1 lakh learners.
• Launched Judiciary Category in Test series and achieved maximum learner feedback rating as 92%.
• Trained more than 15 peers for day-to-day operational work.
• Met and exceeded all my KRA's for the year
• Handled UPSC GS category (The most important category in test prep segment) seamlessly and achieved
maximum learner feedback rating as 90%.

Duration: October 2020 – Present

Company: myPAT (edfora infotech private limited)

Role: Academic Excellence Associate (Account Management and Operations)
Job Description:
• Management of Company’s B2B customer key accounts for myPAT Live, myPAT Assessment, myPAT Authors
and VOD for schools.
• Built strong relationships with the school management to get the renewal, upsell and referrals.
• Maintained regular coordination with Tech Team, Product Team, Marketing Team and Content Team for
product improvements and fulfillment of customer’s demands.
• Complete ownership of the management of myPAT Online Classes for schools.
• Product onboarding and training of new customers for all the products offered to a school.
• Solving the technical issues faced by the internal team and sales representatives.

Duration: April 2020 – October 2020

Role: Customer Happiness Manager ( Account Management and Operations)

Job Description :
• Setting up the processes for improving the engagement of B2C users of myPAT Assessment Platform
• Building strong relationships with the customers by guiding them on how to utilize the product to get most of
the benefit from it and getting the customer adoption
• Maintaining regular coordination with the Tech team, Product Team, Marketing Team and Content Team for
product improvements and customer satisfaction.

Duration: May 2019 – March 2020

 Anuj Singh Baghel
Hardworking, Result Oriented and Entrepreneurial.

(Summer Internship)

Company: Bahrain Petroleum Company (BAPCO).

Project Title: Market research for BAPCO Lubricants
Job Description: Preparing the Reports on the lubricant Market scenario of Bhopal and gathering details
of dealer and distributors.

Duration: May 2018 – July 2018

Company: Unify Building Technologies Pvt. Ltd.

Project Title: Study of Company’s Account and Finance Process
Job Description: Preparation of company’s C – Form details and Bank Guarantee.
Duration: June 2020 – July 2020

Extra-Curricular Activities/Achievements
• Working as a core team member of Zariya ek Pahel (NGO).
• Winner of interschool football championship Tournament held in Vidisha (M.P) as a role of team captain.
• Member of Federation of Indian Petroleum Industry club in University of Petroleum and Energy Studies
from 2016-2019.
• Event management team member in Nafthanomics2017 domain Event in University of Petroleum and
Energy studies.

Skill Set
• Microsoft Office, Google Docs and CRM
• Quick Learner, Active Listener, Good Observer and Effective Interpersonal Skills
• Problem Solving, Time Management, Leadership and Management Skills
 Anuj Singh Baghel
Hardworking, Result Oriented and Entrepreneurial.

Personal Details
Date of Birth : 28 October 1998
Father’s Name : Mr. Pradeep Singh Baghel
Mother’s Name : Mrs. Laxmi Baghel
Gender : Male
Nationality : Indian
Hometown : Vidisha (Madhya Pradesh)
Permanent Address : 115, Near Old bus stand, Swankar Colony
Mobility : Willing to relocate anywhere in India.

I declare that the details above are correct and true to the best of
my knowledge.

Anuj Singh Baghel