TIN MAI JSC

TRACEBILITY PROCESS/RECALL PROCEDURES

Code : QA/QC- 03
Version: : 02
Issued date : 15.05.2020
Pages : 1/5

Prepared By Approved By

Tran Thuy Linh Nguyen Quynh Huong

REVISION SITUATION
Revision date Explanation Revision No
 Code : QA/QC- 03
TIN MAI JSC
Version: 02
TRACEBILITY PROCESS/RECALL Issued date : 15.05.2020
PROCEDURES Pages : 2/5

1. PURPOSE
Regulate methods and responsibilities to handle in the process of production and
consumption of the company's products
2. SCOPE.
- Applicable to products still under the direct management of the Company as well as
products that have been out of the Company.
- Applicable to unsafe and out-of-date products distributed in the market

3. RESPONSIBILITIES

Management Representative, QA/QC and Technical Staff are responsible from

the application of this procedure.
5. CONTENTS
5.1. Flow Chart: Receive information

Consider / analyze the

cause

Measures and liability

for handling

Notice the analysis

results

Product recall and

follow up measures

Records
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5.2 Contents

5.2.1 Receive information

- Responsibility to receive information: All departments and individuals in the company

are responsible for receiving information about product safety

- For the safety information of the product when the product is still in the warehouse of
the Company, the discoverer must directly report to the Management Representative or
the Company Director.

- For safety information of products sold to the market or delivered to customers, they
must be reported directly to the company director.

- Quality management representative is responsible for preliminary review,

classification and opening of appropriate product handling cards to retain the original
and fotocopy to transfer the Director and other relevant departments to resolve.

5.2.2 Consider / analyze the cause

- If the product is still under the management of the Company, the analysis and finding
the cause is the responsibility of the KCS and the Factory directly producing the
product, presenting the results in writing or reporting directly. for the Company Director
or the Quality Representative

- In case the product has been sold to the market / handed over to the customer, the QA /
QC department, Sales department and the Workshop Team Leader directly analyzes to
find out the cause of the results in writing or report directly to the Company Director or
a Quality Representative.
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- Heads of related units, after receiving the request for handling complaints, are
responsible for considering the customers' complaints (If necessary, it is possible to go
to the field). Appropriate handling solution, presenting the results in writing or reporting
directly to the Company Director or the Quality Representative for quality.

5.2.3 Measures and liability for handling

- If the analytical results show the necessity of notifying and recalling products, the
representative of the quality leader shall notify and organize the product recall.

- In case the product is still under the management of the Company but after the
analysis results show that it is necessary to notify and recall the product, the Quality
Representative is the person who directly informs the Relevant departments such as
storage, storage or processing factories to perform product classification and recall.

- In case the product has been delivered to the customer and the analysis results and find
the cause of the need to recall the product, the quality management representative is
directly responsible for making the notice sent to the customer to recall the product. If
the product has been distributed to consumers, it is advisable to inform the media such
as television, radio, newspapers ...

- If it is a complaint of the customer, but the analysis and find out the reason that the
customer's complaint is not correct, the representative of the representative of the quality
of making the notice and the analysis results sent to the customer recall Productions

- In case the customer complains that the analytical results are correct, the
representative of quality leadership directly makes a written notice to the customer to
perform the recall of the product.
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5.2.4 Notice the analysis results

Representatives of quality leaders and heads of related units in conjunction with the
Sales Department, QA / QC Department shall prepare the notice sent by post, fax or
bring directly to the place where the product is kept. The results of product safety
analysis must be recovered.

5.2.5 Product recall and follow up measures

- After completing the notification sent to the relevant departments as well as the
customers, the leading representative on quality directly directs and monitors the recall
of inappropriate products

- In case the product is still in the company, the recovery is carried out by officials and
workers directly producing products

-If the product has been delivered to the customer or distributed, the recovery is done by
the sales department and the QA / QC department.

- The recalled products are processed according to the analyzed results corresponding to
the proposed measures

5.2.6 Records

-All records will be saved at the relevant units / a set of records at the leadership
representative office for quality

6. RELATED DOCUMENTS