Milkit Business Unit: 2018 Fsa External Audit and General Non Conformances

Document Code: FS25
Date
SN. Started/ Reference Non-Conformances
Launched
2018 FSA EXTERNAL AUDIT AND GENERAL NON CONFORMANCES
Specification-General
1 31/7/2018
(Documentation)
2 31/7/2018
(Documentation)
3 31/7/2018
(Documentation)
4 31/7/2018 Tracebility (Documentaion)

31/7/2018
Food Safety Incident

8
Management (Recall)
Corrective Action System

9 31/7/2018
(Documentaion)

10 31/7/2018
(Documentaion)

11 31/7/2018
(Documentaion)
12 31/7/2018 Training (Documentation)
(Documentation/
13 31/7/2018
Implementation)
14 31/7/2018 (Documentation)
21 31/7/2018 Labelling
22 31/7/2018 Communication
23 31/7/2018 Food Fraud
24 31/7/2018 Facility layout
25 31/7/2018 Facility layout
26 31/7/2018 Hygiene
27 31/7/2018 Hygiene
28 31/7/2018 Hygiene
29 31/7/2018 Documentation
31 31/7/2018 Documentation Pest Control
36 31/7/2018 Cleaning
44 31/7/2018
45 31/7/2018 documentation
47 31/7/2018
48 31/7/2018
50 Documentation
2019 FSA EXTERNAL AUDIT AND GENERAL NON CONFORMANCES
1.2.1 Specifications - General/

9/7/2019
B.A 1.1 Documentaion
1.4 Traceability/ B.A 2.1
9/7/2019
Documentaion
1.4.5 Traceability - Records/

9/7/2019
B.A 2.3
9/7/2019 1.10.1 Device Control/ I.A 8.2
1.11.1 Documented Training

9/7/2019 Programme/ I.A 9.3
Documentaion
1.13.3 Verification of Inputs -

9/7/2019
Raw Materials/ I.A 12.1
9/7/2019 I.A 13.1/ 1.14.2 Records
1.18.2 Records/ GFSI ISO

9/7/2019
22000
1.20.1 Label Compliance/

9/7/2019
GFSIReg 146
1.21.1 Documented Program
9/7/2019
Documented/ISO 22000
2.5 Staff - Personnel Hygiene,

9/7/2019 Protective Clothing and
Medical Screening
2.5.6 Observed Behaviour -

9/7/2019
Protective Clothing
2.5.7 Infectious Disease

9/7/2019
Control
2.5.8 Medical Screening and

9/7/2019
Incidents
2.9 Services - Pest Prevention

9/7/2019
and Control
2.9.3 External Provider

9/7/2019
DocumentationPest
9/7/2019 2.9.4 Records of Control
9/7/2019 2.9.5 Pest Control Stations
2.10.4 Chemicals and Their

9/7/2019
Control
2.13.4 Allergen Production

9/7/2019
Control
9/7/2019 2.13.5 Allergen Labelling
2.14 Process Control -

9/7/2019
Receiving
9/7/2019 2.15.3 Storage Practices
9/7/2019 2.17.2 Control of Processing

3.1.1 Regulatory and Customer
9/7/2019
Requirements
3.2.5 Determination and listing

9/7/2019
of CCPs / oPRP's
RAW MATERIAL NON CONFORMANCES
30/05/2019 Refer NCR # 61
18/06/2019 Refer NCR # 62
21/06/2019 Refer NCR # 63
25/06/2019 Refer NCR # 64
4/7/2019 Refer NCR # 65
4/7/2019 Refer NCR # 66
26/07/2019 Refer NCR # 67
10/9/2019 Refer NCR # 68
17/09/2019 Refer NCR # 69

17/09/2019 Refer NCR # 70
17/09/2019 Refer NCR # 71
17/09/2019 Refer NCR # 72
5/2/2020 Refer NCR # 73
5/2/2020 Refer NCR # 74
14/02/2020 Refer NCR # 76
14/02/2020 Refer NCR # 77
14/02/2020 Refer NCR # 78
12/3/2020 Refer NCR # 79
12/3/2020 Refer NCR # 80
12/3/2020 Refer NCR # 81
12/3/2020 Refer NCR # 82
12/3/2020 Refer NCR # 83

20/3/2020 Refer NCR # 84
20/3/2020 Refer NCR # 85
20/3/2020 Refer NCR # 86
20/3/2020 Refer NCR # 87
9/4/2020 Refer NCR # 89
9/4/2020 Refer NCR # 90
14/4/2020 Refer NCR # 92
14/4/2020 Refer NCR # 93
FINISHED PRODUCT AND MARKET COMPLAINTS

Date Complaint No. Batch No.
09.12.16 Market Complaint Log SN#:01 12











07.06.2017 Market Complaint Log SN#:137

12.07.2017 Market Complaint Log SN#:148 279-285






24/02/2020 Market Complaint Log SN#:238 543
14/04/2020 Market Complaint Log SN#:240 55

22/04/2020 923
12/5/2020 275
8/6/2020 49
MILKIT BUSINESS UN
CORRECTIVE ACTION TRENDS REPO
Document Code: FS25 Revision No.: 01
Non-Conformances Responsibility Target Date
AL NON CONFORMANCES
Raw material specifications were not available for
Quinoline Yellow, Chocolate Paste and drinking straws,
william 15/03/2019
which were attached to the product. Minor
NC
The pH parameter indicated on the final product

specification for UHT milk was 6.50 - 6.90 instead of 6.6 - william 15/03/2019
6.70 (as per the requirement of SANS 1678). Minor NC
Recommend that the Product Release / QC procedure be

more detailed with regard to product testing and
william 15/03/2019
inspection requirements in terms of defined parameters,
responsibilities and testing frequencies.) Recomendation
The Identification, Labelling and Traceability procedure

(FS24, revision 0, 01/03/17) did not indicate that the
recording of batch numbers was required on dispatch / william 15/03/2019
distribution records. Minor
NC
(Recommend that the product "splicing process" be

defined in the traceability procedure to avoid confusion
william 15/03/2019
and omission of batch codes on dispatch and distribution
documents.)
Traceability was not in place for drinking straws. Minor NC william 15/03/2019
Traceability codes/ batch numbers for the colours used in

milkshakes had not been recorded on all production
william 15/03/2019
batches (e.g. refer to batch numbers 498 to 507 amongst
others). Minor NC
The 'Recall Management Team Members' list (FS28/03,
revision 00, 16/03/17) did not include the contact details
AKIL 15/03/2019
of sources of legal advice, ZABS health department and
the ZABS Consumer Commissioner. Minor NC
The assigning of timescales for corrective and preventive

actions was not clearly defined in the corrective and
AKIL 15/03/2019
preventive action procedure (FS25, revision 0, 04/03/17).
Minor NC
The trending of corrective actions (based on root cause)

had not been completed. Minor AKIL 15/03/2019
NC
The organisational chart (FS19-1, revision 00, 31/03/2017)

did not include the name of the person responsible. AKIL 15/03/2019
Minor NC
The new employee training document (FS08-1/3, revision

00) did not include personal hygiene and code of conduct AKIL 15/03/2019
training. Minor NC
The Training policy (document 5004, revision 00,

17/07/17) indicated that a 75% pass mark was required on
competency tests, however, scores of 40% and 60% were AKIL 15/03/2019
observed for Personal Hygiene training conducted and
refresher training had not be rescheduled. Minor NC
Records of maintenance training, in terms of food safety

hazards, were not available. Training material for CCP,
OPRPs, CIP were not attached to training records. Records AKIL 15/03/2019
of verification were not available for OPRP and CIP
training. Minor NC
Certificates of conformance were not available for

william 15/03/2019
drinking straws. Minor NC
A documented procedure for supplier approval was not

available. Minor AKIL 15/03/2019
NC
A documented procedure for supplier monitoring, once
approved, was not available. Minor AKIL 15/03/2019
NC
Supplier evaluations were work in progress. Minor

AKIL 15/03/2019
NC
The procedure for a management review, observed in the

management responsibility procedure (FS04, revision 0,
AKIL 15/03/2019
24/02/17), did not list all the agenda points as per SANS
10330 and / or ISO 22000. Minor NC
Not all agenda points as per SANS 10330 and / or ISO 22000
had been covered in the management review meeting AKIL 15/03/2019
conducted on 02/05/18. Minor NC
The vitamin C value observed in the nutritional

information on fruit juice labels did not correspond with AKIL 15/03/2019
the values of the laboratory report. Minor NC
The Communication procedure( FS06, revision 00,

27/03/17) did not adequately details the tools and means
AKIL 15/03/2019
of external communication (only facsimile observed).
Minor NC
The food fraud risk assessment did not include the

assessment of the site specific raw materials / raw
material categories for potential vulnerabilities in terms
AKIL 15/03/2019
of adulteration and false claims (e.g. melamine in milk
powders and GMO-free claims). Minor
NC
Hand operated taps and cold water only were provided in

the hand sanitation area in the mixing area. Minor Rakesh 15/03/2019
NC
Drums of fruit concentrate were stored directly on the

floor in the chiller. Minor Stanely 15/03/2019
NC
The blood spillage procedure did not address how affected

william 15/03/2019
equipment and product would be handled. Minor NC
Communication procedures addressing actions to be taken

in the case of an infectious disease were not in place for
AKIL 15/03/2019
personnel, contractors and visitors.
Minor NC
Evidence that gloves had been issued when plasters issued
for hand injuries had not been available. (Also a
requirement of the internal personal hygiene code of william 15/03/2019
conduct procedure.) Records of plaster inspections at the
end of the shift were not available. Minor NC
(Recommend that the maintenance procedure, FS14,

detail how building and vehicle maintenance were
Rakesh 15/03/2019
managed.)
Recomendation
The pest control procedure (FS12, revision 00, 07/03/17)

did not specify the pests relevant to the site and products william 15/03/2019
(i.e. target pests). Minor NC
A pest control file and records of pest control were not

available for the finished product storage warehouse. william 15/03/2019
Minor NC
(Recommend that audits conducted by the external pest

contractor be more detailed in terms of site assessments, william 15/03/2019
document checks and recommendations). Recomendation
Two of the rodent bait stations observed in the finished

product storage warehouse were not numbered. william 15/03/2019
Minor NC
An automatic CIP system was in place and CIP records also
included the manual testing for CIP residues by means of
pH, however, the pH of the incoming water had not been
tested and recorded as a reference point.
william 15/03/2019
Minor NC
Certificates with accompanying permits / schedules
indicating that the cleaning chemicals used in the facility
william 15/03/2019
were food grade were not available.Technical data sheets
were not available for all cleaning chemicals. Major NC
Cob webs were observed on the walls of the finished

product storage area (underneath the mezzanine floor).
The inspection of the wall on the day of the site
william 15/03/2019
inspection indicated that the walls were clean (refer to
‘Cleaning Instruction Program’ document, FS11-23). Minor
NC
Registers and records of inspection for glass and hard
plastic were only available for the laboratory and utensils,
william 15/03/2019
therefore items such as lights and dials in preparation and
processing areas had not been included. Minor NC
Registers and records of inspection were not available for

metal that may pose a risk of contamination (e.g. scissors, william 15/03/2019
scoops and needles). Minor NC
Allergen Control procedure (FS20/1-04, revision 00,

01/03/17) did not clearly address how allergen cross-
contamination would be prevented between dairy and
AKIL 15/03/2019
non-dairy products and between soya and non-soya
products manufactured on the same line. Minor
NC
A final product allergen risk assessment matrix was not in

AKIL 15/03/2019
place. Minor NC
Records of specific hygiene clearance after allergen

production were not yet in place. Minor AKIL 15/03/2019
NC
Validation of cleaning of the same lines used for both

allergen and non - allergen manufacturing had not yet
AKIL 15/03/2019
been conducted. Major
NC
Procedures addressing the requirement for inspections of

delivery vehicles were not in place. Minor AKIL 15/03/2019
NC
Records of vehicle inspections were not available. Minor

AKIL 15/03/2019
NC
Not all relevant regulations and standards had been
identified and specified in the food safety policy (FS04-2,
revision 1, 20/08/17) or in the External Document List
(FS04-4, revision , 00, 17/02/17), for example: -
Regulations governing the general hygiene requirements
for food premises and the transport of food (R962 or the
new R638);- R1008/1996 - Regulations relating to Food AKIL 15/03/2019
Colourants;- SANS 1678 Sterilized Milk;- R692/1997 -
Regulations governing microbiological standards for
foodstuffs;- R286/1980 - Regulations relating to the
Grading, Packing & Marking of Fruit Juice Intended for
Resale in SA and applicable amendments including
R411/2013.Minor NC
Target consumers and the vulnerability of potential

consumers had not been addressed. Likely uses and abuses
of the product after it has left the control of the food
handling organisation and potential hazards relating to
AKIL 15/03/2019
this had not be identified. (Note: The vulnerability of
potential consumers, i.e. not baby food / children under 6
months, had been addressed under intended use for UHT
Milkshake.) Minor NC
The site map (document FS07, revision 1, 20/08/17) did

not include all relevant technical data (e.g. access points,
AKIL 15/03/2019
travel routes of staff, travel routes of product and waste
removal). Minor NC
Flow diagrams did not include the storage, dispatch and

distribution steps and packaging stream in at the 'Filler' AKIL 15/03/2019
step. Minor NC
Areas of assessment did not include packaging materials,
storage areas, dispatch and distribution. Not all relevant
hazards had been identified in the hazard analysis studies.
Examples
included:- The potential presence of relevant chemicals in
ingredients (e.g. aflatoxins and melamine in skimmed milk
powder and whey powder) (Note: The potential presence
of these chemicals had only been identified in whole milk
powder.);
- The potential
presence of aflatoxins, other than M1 in whole milk
powder, had not been identified in raw materials
(including patulin in apple concentrate);- The potential
AKIL 15/03/2019
introduction of Staph. aureus and E. coli from personnel
at the relevant process steps (e.g. weighing and decanting
steps);
- The potential
introduction of physical hazards from poorly constructed
or maintained utensils (e.g. scoops and scissors used in the
weighing area).
- The potential
allergen cross-contamination between allergen containing
products and non-allergen containing products
manufactured on the same production line. Minor NC
The acceptable level for Staph. aureus and Listeria were

indicated as <100cfu/g which was not acceptable and not
in line with in the final product specification.Only the
15/01/2019
acceptable level of the milk aflatoxin (i.e. M1) had been
indicated and not any of the other aflatoxins potentially
present in foodstuffs. Minor NC
AL NON CONFORMANCES
The product composition (ingredients) was not listed in
descending order of quantity (e.g. refer to di potassium Choolwe/ Akhilesh 31/01/2020
phosphate and glycerol monostearate). (MINOR NC)
The 'Identification, Labelling and Traceability' procedure
(FS24, revision 0, 01/03/17) did not indicate that the
recording of batch numbers was required on dispatch /
Choolwe 31/01/2020
distribution records. The procedure also did not detail
how traceability of primary packaging should be
maintained in the various facilities. (MINOR NC)
The batch code of the foil packaging used for Cream-It

Choolwe/ Siame/
pouches / sachets on the day of the site inspection had 31/01/2020
Brian
not been documented on traceability records. (MINOR NC)
(Observation: A calibration certificate was not available

for the handheld refractometer as there was no
accredited organisation in Zambia to conduct these Akhilesh/ William TBA
calibration. Records of verification, however, were in
place.) (MINOR NC)
The new employee training document (FS08-1/3, revision

00, 20/12/18) did not include personal hygiene and code Akhilesh 31/01/2020
of conduct training. (MINOR NC)
Certificates of conformance were not available for the

Akhilesh 31/01/2020
laminated foil used for Cream-It sachets. (MINOR NC)
ZMC Nutritional Product Company, the supplier of Beta

Carotene, and NCP, the supplier of Nitric Acid were not
Choolwe/ Akhilesh 31/01/2020
included on the Approved Supplier List (FS16-1, revision
01, 21/10/18). (MINOR NC)
The management review conducted on 02/05/2018 did not

include review of policies and food safety objectives. William 31/01/2020
(MINOR NC)
The ingredient declaration on both the Cream-It foil pouch

/ sachet and the outer box did not include all ingredients Akhilesh/ Vinod/
31/01/2020
(e.g. sugar, riboflavin and di potassium phosphate).Also, Stanely/ William
see section 2.13.15. (MINOR NC)
The Communication procedure (FS06, revision 00,
27/03/17) did not adequately detail the tools and means
Akhilesh/ William 31/01/2020
of external communication (only facsimile observed).
(MINOR NC)
1. The blood spillage procedure, observed in the 'Personal

Hygiene Practices' procedure (FS10, revision 00, 04/03/17)
did not address how affected equipment and product
would be handled. 2.
Choolwe 20/02/2020
The plaster glove procedure, also in the 'Personal Hygiene
Practices' procedure, did not indicate that plasters should
be returned / checked at the end of the shift. (MINOR
NC)
Metal buttons were observed on visitors' and Quality Assurance /

management’s protective clothing. (MINOR NC) Production
Communication procedures addressing actions to be taken

in the case of an infectious disease were not in place for Quality Assurance
personnel, contractors and visitors. (MINOR NC)
Evidence that gloves had been issued when plasters were

issued for hand injuries were not available. (Also a
Quality Assurance/
requirement of the internal personal hygiene code of
Production
conduct procedure.) Records of plaster inspections at the
end of the shift were not available. (MINOR NC)
The pest control procedure (FS12, revision 00, 07/03/17)

did not specify the pests relevant to the site and products Quality Assurance 31/01/2020
(i.e. target pests). (MINOR NC)
1. A PCO registration certificate was not available for one

of the pest control officers from the appointed pest
control company. 2.
The PCO registration certificate for one of the pest
Choolwe 31/01/2020
control officers from the appointed pest control company
(i.e. P10983) was not certified.
3. The bait map was not signed and dated by PCO.
(MINOR NC)
Service records indicated that Doom was used in
Akhilesh/ William/
production, processing and filling area (e.g. refer to 31/01/2020
Stanely
service report 15993 dated 31/03/19). (MAJOR NC)
There were no records on file of annual UV lights

William/ Akhilesh 10/1/2020
replacements for fly killers. (MINOR NC)
A Technical data sheet, material safety data sheet and a Choolwe/

certificate / letter indicating that the Multiclean was Production
approved for use in a food facility were not available. Supervisors
Records of specific hygiene clearance after allergen

production were not yet in place.
Cow’s milk was not declared in an allergen declaration

statement on both the Cream-It foil pouch / Sachet and
the outer box. (Note: Milk powder was included in the list
of ingredients.) (MINOR NC)
Procedures addressing the requirement for inspections of

William/ Choolwe 31/01/2020
delivery vehicles were not in place. (MINOR NC)
Containers of flavour were observed stored under cooling

units in both cold rooms.Expired raw materials were
observed in the cold rooms and in ambient raw material
storage area, for example:- Curt Georgi Coffee Flavour
(expiry date 28/11/18);- Bio-Sil Antifoam (expiry date
Akhilesh/ Vinod/
05/07/18);- Pear Puree Concentrate (expiry date
William/Stanely/ 31/01/2020
08/03/18).The FIFO pallet sheets displaying the expiry
Carlos/ Choolwe
dates of the product on the pallet did not all correspond
with all of the expiry dates of the product on these pallets
(e.g. refer to pallets of Propylene Glycol in the new cold
room, and bulk bags of Creamer in the ambient raw
material storage area). (MAJOR NC)
The batch number of the product reworked during the Victor/

night shift at the Cream-It facility on 28/06/19 had not Supervisors/Choolw
been recorded on processing records. (MINOR NC) e
Not all regulations listed in the External Document List
(FS01-1, revision 00, 15/05/19) indicated the actual
regulation number and the date of promulgation (e.g.
refer to regulations governing microbiological standards
and labelling regulations).Redundant regulations had been Akhilesh 31/01/2020
identified and specified (e.g. regulations regarding acids,
bases and salts).Regulations regarding the grading,
packing and marking of fruit juice had not been identified
and specified. (MINOR NC)
Not all hazards identified as significant in the 'Raw

Material' hazard analysis study (FS20/1, revision 02,
20/02/19) and the 'Cream-It' hazard analysis study (FS2-1-
5, revision 00, 20/02/19) had been put through a decision Akhilesh/ William 31/01/2020
tree analysis. (MINOR NC)
25x5 Containers of Chocolate Flavor 150260AV Batch #

Akhilesh 30/05/2019
288927-1 were expired
4 Litres of Coffee Flavor 161174CF Batch # 272689-1 was

Akhilesh 18/06/2019
expired
25 Litres of Banana Flavor 180234CF Batch # 288198-1

Akhilesh 21/06/2019
was expired
65Kgs of Novel Orange Juice Concerntrate Batch # 486/17

Akhilesh 25/06/2019
was expired
3x65Kgs of Passion Fruit Juice Concerntrate Batch #

Akhilesh 4/7/2019
490/17 was expired
125Kgs of Pineapple Aseptic Concerntrate Batch # 5060

Akhilesh 4/7/2019
was expired
6 Rolls of Milkit Chocolate Laminate 25omls Batch #

Akhilesh 26/07/2019
6009644997091 were Damaged Upon Reception
5x230Kgs Drums and 1x91Kgs (1241Kgs) of Pear Puree was

Willam 10/9/2019
expired
368 Cases of Milkit Coconut Trail 1 and 80 Cases of Milikit

Akhilesh/ Vinod 17/09/2019
Caramel Trail 2 were rejected on the line
2x25Kgs Skimmed Milk Powder were found to have lumps
Choolwe 17/09/2019
and could not be used for Production
4x25Kgs Skimmed Milk Powder (Double Shine) were found

Choolwe 17/09/2019
to have lumps and could not be used for Production
5x25Kgs Whey Powder (Ladismith) were found to have

Choolwe 17/09/2019
lumps and could not be used for Production
4x240Kgs Drums of Aseptic Guava Puree found with

Multiple Contamination and Rotten upon Opening but not
Choolwe 8/2/2020
expired
1x95Kgs Drums of Aseptic Totapuri Mango pulp found with

Multiple Contamination and Rotten but not expired.
Choolwe 6/2/2020
220Kgs (11 Bags) of Recodan CMM were expired Choolwe 14/02/2020
80Kgs (4 Bags) of Recodan CMM were expired Choolwe 14/02/2020
2x240Kgs Drums of Aseptic Guava Puree found with

Multiple Contamination and Rotten upon Opening but not
Choolwe 14/02/2020
expired
1Kg Nisaplin expired Choolwe 12/3/2020
50Kgs of Aglumix (Stabilizer) Batch # 98030817 was

Choolwe 12/3/2020
expired
49.5Kgs of Aglutex (Stabilizer) Batch # 439127 of Silver

Choolwe 12/3/2020
Team Industries was expired
230Kgs of Pear Puree Batch # 18PPCA022B was expired Choolwe 15/03/2020
230Kgs of Apricot Puree Batch # 18ABPCA003B was expired Choolwe 15/03/2020

4.5Kgs of Coffee Flavor Batch # 287451-1 was expired Akhilesh 23/03/2020
5Kgs of Caramel Flavor Batch # 272635-1 was expired Akhilesh 23/03/2020
1.15Kgs of Guava Flavor Batch # 272943-1 was expired Akhilesh 23/03/2020
13.4Kgs of Mango Flavor Batch # 272943-1 was expired Akhilesh 23/03/2020
09 Boxes of Straws Rejected Choolwe 9/4/2020
07 Boxes of Straws Damaged (Seperated) as they were

Choolwe 9/4/2020
falling off from the product.
01 (25 Ltrs) Container of Pineapple Flavor 16126AV;

Choolwe 14/4/2020
Batch# 287451-1, Expired
02 (25 Ltrs) Container of Pineapple Flavor 16126AV;

Choolwe 14/4/2020
Batch# 287451-2, Expired
LAINTS
Complaint Details
BLOATING Food Safety Team

SOUR Food Safety Team 15/01/17
LEAKING Food Safety Team 15/01/17
LEAKING Food Safety Team

SOUR Food Safety Team



CHEMICAL TEST Food Safety Team

SOUR Food Safety Team

WATERLY Food Safety Team

Hair in the Product
BLOATING - CORNER CUT Food Safety Team

PHYSICAL DAMAGE Food Safety Team
BAD TASTE-FROZEN Food Safety Team
ppp strip miss alighnment Food Safety Team

SOUR TASTE Food Safety Team
PIN HOLE TS - CORNER CUT Food Safety Team
LEAKING- physical damage Food Safety Team
PIN HOLE TS - CORNER CUT Food Safety Team


Curding/Sour/Separation Food Safety Team
Wrong Coding Food Safety Team
BROWN Food Safety Team
Bitter and too thick Food Safety Team
BLOATED Food Safety Team
BAD TASTE Food Safety Team

Food Safety Team
No strip Food Safety Team
Bloating Food Safety Team
Cap Missing/Falling Off Food Safety Team

Macro Carton Damage Food Safety Team



Physical Damage Food Safety Team

No Cap/ No Date Code Food Safety Team
Bloating/ Swollen Food Safety Team

COLOUR CHANGE Food Safety Team
BAD TASTE, TOO THICK Food Safety Team

MILKIT BUSINESS UNIT
CTIVE ACTION TRENDS REPORT - 2018 TD
Revision Date: 10/3/2020 Effective Date: 25/05/2019
Corrective Action Date

Root Cause Preventive Action
Taken Completed
All Raw Materials to be

Raw Material Specification not Supplier Sent Raw Material
1/6/2019 Accompanied by
Completed Specification
Specification
SANS 1678 Not In place Now indicated as 6.6-6.70 10/2/2019 SANS 1678
Product Procedure not included Details included in product

15/03/2019 Define Responsibilites
all details release
Batch Numbers Included in Modify the Labelling and

Tracebility Procedure not Clear 15/03/2019 Tracebility Procedure
FS24
Ommitted in Procedure Product Splicing Defined 15/03/2019 Product Splicing Defined
Straw now traceble by batch

Incomplete Records were Raw Material Usage Record
15/03/2019 numbers and manufacturing
Available Now Available date
incomplete records Available Tracebility now in place 15/03/2019 Tracebility for colours availabe
Imcomplete list list revised 15/03/2019 List should always be updated
FS25 incomplete Preventive Action Revised 15/03/2019 Timesscale to be clear defined
Root Cause not done Trending Updated 15/03/2019 Trnding to be awalys updated
Organasational Chart
Incomplete document 15/03/2019 Names Included
Updated
Personal Hygiene and Code

Imcomplete Document 15/03/2019 in Place
Of Conduct Training
incomplete training Refresher Training in time rescheduling of failed

15/03/2019 students
implementation Conducted
Incomplete documentation Training Documented 15/03/2019 Records in place
All Raw Materials to be

imcomp-lete documents Now available 15/03/2019 accompanies with appropriate
certificate of conformance
Documented procedure now

Incomplete Documentation 15/03/2019 Create Procedure
in place
Incomplete Documentation 15/03/2019 Create Procedure
in place
Supplier Evaluation records to

Incomplete Documentation Complete 15/03/2019 be updated
Agenda Listed AS per SANS Refer to SANS 10330

Incomplete Documentation 15/03/2019 Management
10330
Agenda Listed AS per SANS Refer to SANS 10330

Incomplete Documentation 15/03/2019 Management
10330
Improper Labeling laminate Printing Corrected 15/03/2019 Labelling
Update Commmunication
Incomplete Documentation Tool Defined 15/03/2019 Procedure
Inclusion of all Catergories for

Incomplete Documentation Food Fraud Updated 15/03/2019 Food Fraud
Install Automatic Taps/Hot

Resources no Available PENDING 15/03/2019 Water
Drums on Pallets 15/03/2019 Drums On Pallet
procedure now updated to Update Commmunication

Incomplete Documentation 15/03/2019 Procedure
address blood Spilage
Procedure created and

Incomplete Documentation 15/03/2019 Training
updated
Records created and
Incompleted Documentation 15/03/2019 Training and Documentation
implemented
Records created and

Incompleted Documentation 15/03/2019 Training and Documentation
implemented
Incompleted Documentation Procedure Revised 15/03/2019 Training and Documentation
Incompleted Documentation Pest Control Implemented 15/03/2019 Documentation
Incompleted Documentation Audit Implemented PENDING Documentation
Incompleted Documentation Bait Stations Numbered 15/03/2019 Documentation

Incompleted Documentation 15/03/2019 Documentation
in place
Incompleted Documentation TDS Avalaible 15/03/2019 Documentation
Incompleted Documentation Implemented 15/03/2019 Training and Documentation

Incompleted Documentation Records Updated 15/03/2019 Documentation
Incompleted Documentation Records Updated 15/03/2019 Documentation
Incompleted Documentation Procedure Updated 15/03/2019 Documentation
Incompleted Documentation Matrix Updated 15/03/2019 Documentation
Incompleted Documentation In Place 15/03/2019 Documentation
Incompleted Documentation In Place 15/03/2019 Management

Documentation In Place 15/03/2019 Documentation
HACCP Now available 15/03/2019
Documentation Now available 15/03/2019

Documentation In Place 15/03/2019 documentaion
Documentation Revised and Updated documentaion

Procedure was not reviewed and Procedure was Reviewed Review and Revise all
revised accordingly and Revised accordingly: Procedure in line with the
1. The procedure requirements of ISO
now shows that Batch 22000:2018 promptly
Numbers must be inspected
and recorded on Dispatch 16/01/2020
Records. 2. Deatils
of Traceability of Primary
Packaging were clearly
outlined.
All Sachets indicating Batch 21/01/2020

codes attached to the
Traceability Records
No accredited Organization to
handle calibration of TBA
refractometer
Work in Progress In Place 15/01/2020

17/01/2020
0
All Chemicals to be used for Review and Revise all
Food Grade Chemicals to be used pest control have been Procedure in line with the
17/01/2020
not Specified specified in the Pest requirements of ISO
Control Procedure. 22000:2018 promptly
Provide all necessary forms

Record/ Form not available A form was established to 17/01/2020
and documents for records
be recording UV Lights
activities for fly killers
21/01/2020
Procedure was Reviewed
and Revised
17/01/2020
Disposition of Raw Material 30/05/2019

Disposition of Raw Material 82/2020

Returned all rejected

10/4/2020
Straws to Supplier
Returned all Damaged/

10/4/2020
loose Straws to Supplier

Feedback given on how to Comply to acceptable
Microbiological Contamination due to
Physically Handle Product to 12/1/2017 Producted Handling Practices
Physical Damage of Product
avoid Physical Damage as Instructed

Physical Damage caused by
Mishandling of Product

Physical Damage caused by
Mishandling of Product
5 Cases to be isolated during
laminate Sampling to remove risk
More Sampling pupolation 25/08/17
taken for Routine Testing
before releasing
Video jet printer worked on 21/08/17

Before running Production, QC
to ensure that Printer jet is ok
ctive Date: 25/05/2019
Date Reviewed
and Approved
10/6/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
15/06/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
2/2/2019
20/04/2020
TBA
20/01/2020
20/01/2020
5/6/2019
21/06/2019
21/06/2019
30/06/2019
10/7/2019
10/7/2019
26/07/2019
15/09/2019
20/09/2019
20/09/2019
20/09/2019
20/09/2019
8/2/2020
8/2/2020
14/02/2020
14/02/2020
14/02/2020
12/3/2020
12/3/2020
12/3/2020
12/3/2020
12/3/2020
20/03/2020
20/03/2020
20/03/2020
20/03/2020
9/4/2020
9/4/2020
15/4/2020
15/4/2020
12/1/2017
11/1/2017
11/1/2017
25/12/17
21/08/17
CAR Outanding
Management 3 #REF!
Intertek Aud
Documentation-General 34 #REF!
Specification 3 0 34
labelling 2 0
Tracebility 4 0
Pest Control 3 0
Facility 1 0
3 3 4 3
2 1
CAR
Intertek Audit 2018 NC Trend Analysis
4 3
2 1
CAR 0 Outanding
0 0 0 0

Milkit Business Unit: 2018 Fsa External Audit and General Non Conformances

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Milkit Business Unit: 2018 Fsa External Audit and General Non Conformances

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Document Code: FS25

2018 FSA EXTERNAL AUDIT AND GENERAL NON CONFORMANCES

4 31/7/2018 Tracebility (Documentaion)

5 31/7/2018 Tracebility (Documentaion)

6 31/7/2018 Tracebility (Documentaion)

7 31/7/2018 Tracebility (Documentaion)

Food Safety Incident

Corrective Action System

Corrective Action System

Corrective Action System

12 31/7/2018 Training (Documentation)

23 31/7/2018 Food Fraud

24 31/7/2018 Facility layout

25 31/7/2018 Facility layout

31 31/7/2018 Documentation Pest Control

32 31/7/2018 Documentation Pest Control

33 31/7/2018 Documentation Pest Control

2019 FSA EXTERNAL AUDIT AND GENERAL NON CONFORMANCES

1.2.1 Specifications - General/

1.4.5 Traceability - Records/

9/7/2019 1.10.1 Device Control/ I.A 8.2

1.11.1 Documented Training

1.13.3 Verification of Inputs -

9/7/2019 I.A 13.1/ 1.14.2 Records

1.18.2 Records/ GFSI ISO

1.20.1 Label Compliance/

2.5 Staff - Personnel Hygiene,

2.5.6 Observed Behaviour -

2.5.7 Infectious Disease

2.5.8 Medical Screening and

2.9 Services - Pest Prevention

2.9.3 External Provider

9/7/2019 2.9.5 Pest Control Stations

2.10.4 Chemicals and Their

2.13.4 Allergen Production

9/7/2019 2.13.5 Allergen Labelling

2.14 Process Control -

9/7/2019 2.15.3 Storage Practices

9/7/2019 2.17.2 Control of Processing

3.2.5 Determination and listing

RAW MATERIAL NON CONFORMANCES

30/05/2019 Refer NCR # 61

18/06/2019 Refer NCR # 62

21/06/2019 Refer NCR # 63

25/06/2019 Refer NCR # 64

4/7/2019 Refer NCR # 65

4/7/2019 Refer NCR # 66

26/07/2019 Refer NCR # 67

10/9/2019 Refer NCR # 68

17/09/2019 Refer NCR # 69

17/09/2019 Refer NCR # 71

17/09/2019 Refer NCR # 72

5/2/2020 Refer NCR # 73

5/2/2020 Refer NCR # 74

14/02/2020 Refer NCR # 76

14/02/2020 Refer NCR # 77

14/02/2020 Refer NCR # 78

12/3/2020 Refer NCR # 79

12/3/2020 Refer NCR # 80

12/3/2020 Refer NCR # 81

12/3/2020 Refer NCR # 82

12/3/2020 Refer NCR # 83