What is Social Design?

Decoding the Language The Role of Measurement

What is Social Design?

We use the term social design as the name for a broad practice that includes Design Thinking and has human-centered design
(HCD) as one of its core principles.

Design has been defined as “the creation of something according to a plan.” In traditional contexts, that “something” has
typically been a product, service, built environment, information system, infrastructure, or technology intended to serve a
specific purpose.

Social design is different, in that it separates the process of design from the artifacts it produces and applies it to complex
social challenges at systems scale. Social design is the creation of new social conditions in cities, corporate cultures,
communities, or teams with the intended outcomes of deeper civic or cultural engagement and increased creativity, resilience,
equity, social justice, and human health. Along the way to these new social conditions, products and services are often
developed, but they are the means to an end, part of a larger system that includes invisible social dynamics as well as artifacts.

Among the many people working to address social issues of health equity, the question inevitably arises—how social design is
different from what they already do? We have tried to address those questions in practical terms throughout this site.

The System
Social design is comprised of a set of principles, a process for organizing actions that propel progress from one stage to the
next, and a specific set of skills required for the successful application of the principles and navigation of the process. Each
component of the system of social design plays a distinct role, and there is a causal, symbiotic relationship between them.

The Components
Vision: The ultimate purpose which includes social, environmental and financial value
Mapping: Scoping of the entire system that is impacted by or is part of the system or problem
Human-Centered Research: Participatory investigation from the point of view of the people affected
Problem Reframing: Identifying the most upstream point in the system and finding new perspectives that inspire novel
thinking
Idea Development: An iterative process connected to research and prototyping
Prototyping: Experimenting with ideas and representing them in order to allow audiences to experience them before
implementation
Measuring: Integrated throughout the process
Social design in relation to other methods
The distinctions between related practices used to improve human health are fluid and can be confusing. Many of the
principles, process steps, and skills used in social design show up in neighboring disciplines, such as collaborative research
methods, problem reframing, idea generation, and prototyping. Rather than seeing them as contradictory, this reflects the
potential for broader collaboration.

Decoding the Language

Social design thrives on collaboration between diverse partners: scientists, designers, health workers, NGOs, funders, and local
communities around the world. Despite the amount of progress we are making to work together, we still do not have a shared
language to concretely describe our practices, which would facilitate that collaboration. Perhaps we never will. We have
different words to label similar things, like HCD, design thinking, relational design, impact design, service design, and social
design; we label people we are serving as end users, stakeholders, actors, community, or patients. We sometimes use words
interchangeably that are not, like prototype, pilot, test, or proof of concept. We are all guilty at times of using words vaguely and
speaking in generalities about implementation, outcomes, or scale. Often, we use the same words to mean different things,
such as research or impact. Certain disciplines feel so strongly about their “ownership” of these words and their right to use
them based on the rigor of their practice that they don’t think other disciplines should be allowed to use them.

We do not yet have the words to describe the kind of information and feedback that propels the design process, the kind of
evidence that is not data and not countable. This is a new frontier in measurement—the difference design makes and how it
works.
Of course, we will never influence the millions of people working in these overlapping disciplines to use the same language to
describe what they do. It is the nature of every discipline to develop jargon that acts as shorthand between its members. All we
can attempt here is to highlight and define the words various disciplines use. Because we view language as a critical
component of collaboration and collaboration between different practices so essential to social design, we will continue to add
to what’s here in an effort to untangle, illuminate, and align.
Link to MeasureD Glossary of Terms (https://measured.design/glossary/A/)

The Role of Measurement

The social design cases reviewed on the MeasureD site integrated measurement into their approach or practice in a variety of
ways. Based on their experience, we chose to frame the use of measurement according to the intended purpose and the stage
at which measurement was employed. Key terms associated with measurement practice are found here.
(https://measured.design/glossary/A/)

Measurement integrated during the design

process, to inform design research, shape
emergent ideas, eliminate and prioritize
ideas, and co-create, test, and refine solutions
Measurement approaches during design are similar to traditional formative research but can also be less structured and
formalized. The use of a protocol is not common, but gathering information is purposeful. It is not unstructured or random.
Data collection is defined by the overall intent of the social intervention and focused on gaining insights that help frame (or
reframe) the problem from the user perspective and contextualize the problem in communities, facilities, institutions, societies,
etc.

Data collection methods are mainly qualitative, though design can draw on existing qualitative or quantitative data related to
the context, the problem, and the people under study. Examples of data collection methods include in-depth interviews and
focus group discussions with end users, key stakeholders and influencers; observation of users; experiential techniques such
as journey mapping or process mapping; and the use of interactive techniques such as games, card sorting, etc.

There is no ideal or recommended sample size of respondents or participants in the immersion or co-creation processes, but
the number of respondents or participants is often small compared to traditional research approaches. Designers choose
respondents based on their relationship to the social impact intent and those at the heart of experiencing the problem. At
minimum, respondents include the “end user” and often engage all stakeholders who will be affected by the intervention:
people linked to the end user and their experience (based on the intent/BUILT focus), those who might influence the opinions
and behavior of the end user, those working in the services that end- users frequent; and those that define social and/or
political norms in which the end user lives.

Data and observations are analyzed and synthesized by designers in order to:

Understand the problem and frame it, from the user Eventually suggest a range of possible solutions to the
perspective problem through divergent and convergent thinking and
co-creation processes with end users and stakeholders
Define different types of users and their relevance to the
problem

Understand the context and how it influences user

opinions and experience

During co-creation, which involves developing, testing, and refining prototypes of different possible solutions, designers gather
data on end users interaction with and reaction to prototypes, as well as reflection with stakeholders to form judgments on the
desirability, feasibility, and viability of different solutions.

Designers often report findings in the form of visual representations of insights, findings, and solutions rather than text-based
reports. Often, because these findings or collections of evidence are not captured in traditional data, they can seem less factual
or scientific. That does not mean that they don’t represent significant information that the designer uses throughout the
process to refine and redirect solutions.

All MeasureD cases practice this kind of “measurement.”

Measurement as part of the intervention to

enable implementers and end users to test
theories of change or as part of the
 implementation strategies that were defined at
the design stage and assess the effectiveness
of the intervention.

Data is collected in a deliberate way, using routine tracking of defined programmatic metrics or focused deep-dives to explore
hypothesized pathways of change that are expected to lead to program outcomes. Data collection approaches often involve a mix
of qualitative and quantitative strategies to create a full picture of program experience, and to explore the relationship between the
intervention and proposed changes in service coverage and quality; uptake of services, behaviors or products; and end users
perceptions of a service or product.

Specifically, designers and implementers use data to track the effectiveness of intervention strategies in reaching both intermediate
outcomes or ultimate outcomes. They can explore and interpret data during implementation for the purpose of adapting and
improving the intervention in order to address gaps in effectiveness or confirm the effectiveness of implementation strategies. In
those cases, data or measurement becomes a driver of change alongside other program practices (such as participation,
management, and service delivery) to enable continuous quality improvement and inform strategy. Data collection, interpretation,
and use mimic the iterative processes used in design and are often described as adaptive management, developmental evaluation,
collaborative learning, or quality improvement cycles. Measurement also provides a focal point for implementers and teams to
define shared concepts of success and to come together to rethink strategies if progress is lacking.

Analysis, interpretation, and learning take place periodically as part of the implementation process. Dashboards or other
visualization tools for exploring data are common. Routine program team meetings or reflection points that aggregate all data and
learning (objective and subjective) are required to optimize the value of measurement in this process. MeasureD cases that
practice this form of measurement: Built for Zero (https://measured.design/built-for-zero/); A360; Fitwits
(https://measured.design/fitwits); MomsConnect; Greater Goods; Benefits Access (https://measured.design/benefits-access-
project/); NYC Mayor’s office (forthcoming); C3 (https://measured.design/c3-counter-criminal-continuum/); and Mass Design.

Measurement of the effectiveness of the

intervention to assess the extent to which the
social design intervention has been effective in
achieving impact.
Known as traditional program or impact evaluation, measurement focuses on assessing the relationship between the intervention
(that was created using social design) and the intended social outcome (improved health, reduced prevalence of homelessness,
improved services, etc.). Researchers or evaluators work with program implementers and stakeholders to define a rigorous
evaluation strategy based on the intervention theory of change, employing both quantitative and qualitative research methods to
collect and analyze data, testing proposed program theory. Evaluators use standardized approaches or experimental or quasi-
experimental research designs that allow statistical analysis and tests to assess the significance or strength of the relationship
between the intervention and the outcome (attribution). In many cases, researchers add qualitative methods to explain or explore
quantitative findings or use a true mixed methods approach that integrates qualitative and quantitative methods to explore the
main research questions and add strength, depth, and context to the analysis and reveal opportunities to explore inconsistent
findings. In those cases, social design is considered alongside other programmatic design choices and drivers of performance as
part of the overall program strategy.

MeasureD cases that have or are planning to practice this form of measurement include A360 and C3 Policing
(https://measured.design/c3-counter-criminal-continuum/).

Measurement of the influence of social design

on program implementation strategies, social
outcomes, and the behavior of implementers
and humans in order to generate evidence of
the contribution of design to social impact.
The focus of measurement is to unpack the relationship between the use of social design and program practice and outcomes.
Social design is a new practice. Designers, implementers and funders lack documentation and evidence of how design works in
practice, and how and where design adds value to social impact programs and outcomes. Questions include: Does design influence
or contribute to the focus of an intervention, intervention strategies, implementer behavior, and especially social impact? If so, how?
How does design compare to traditional program design and implementation approaches? Can you isolate the influence of design
from other programmatic elements? Research or writing that explore these questions currently exists in the form of self-reported
experience and observation, mixed methods descriptive, exploratory case studies, and early studies that are currently at the mid-
phase of implementation.
 MeasureD cases that have or are planning to practice this form of measurement include A360 and NYC Mayor’s office
(forthcoming).

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