Scribd Logo
Upload

Welcome to Scribd!

  • Store Service Management (Manajemen Pelayanan Toko)

    Uploaded by

    Valkyrie Valkyrie
    6 views1 page
    The document outlines a 9-step store service management process that includes engaging customers, identifying their needs, performing vision exams, recommending and presenting products, handling customer objections, closing sales, providing after-sales service, and addressing any customer complaints. The process focuses on fully serving customers throughout their shopping experience from initial engagement to after-sales support.

    Original Description:

    Original Title

    Untitled

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines a 9-step store service management process that includes engaging customers, identifying their needs, performing vision exams, recommending and presenting products, handling customer objections, closing sales, providing after-sales service, and addressing any customer complaints. The process focuses on fully serving customers throughout their shopping experience from initial engagement to after-sales support.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Store Service Management (Manajemen Pelayanan Toko)

    Uploaded by

    Valkyrie Valkyrie
    The document outlines a 9-step store service management process that includes engaging customers, identifying their needs, performing vision exams, recommending and presenting products, handling customer objections, closing sales, providing after-sales service, and addressing any customer complaints. The process focuses on fully serving customers throughout their shopping experience from initial engagement to after-sales support.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    STORE SERVICE MANAGEMENT

    (Manajemen Pelayanan Toko)

    1. Customer Engagement (Pendekatan Pelanggan)

    2. Building Need (Penggalian Kebutuhan Pelanggan)

    3. Refraction Examination (Pemeriksaan Refraksi)

    4. Product Recommendation (Rekomendasi Produk)

    5. Product Presentation (Presentasi Produk)

    6. Handle Objection (Mengatasi Keberatan


    Pelanggan)

    7. Close The Sales (Menutup Penjualan)

    8. After Sales Service (Layanan Purna Jual)

    9. Handling Complain (Menangani Keluhan


    Pelanggan)

    You might also like