AB-InBev COVID-19 Contingency Plan

Document ID – iOCO/M&O/SM/CP001PN

Document Version – v2.0

Document Issue Date – 12/03/2020

 ABInBev COVID-19 Contingency Plan

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Document Control

Document Information
Information
Document Id iOCO/M&O/SM/CP001PN
Document Owner iOCO - AB-InBev Operations Managers
Issue Date 09/03/2020
Last Saved Date 13/03/2020
File Name iOCO-AB-InBev COVID19 Contingency Plan v2.0

Document History
Version Issue Date Changes
v1.0 09/03/2020 Document created
v2.0 12/03/2020 Document updated in red with requested information

Document Approvals
Name © Role Signature Date

Melanie Clase 13/03/2020

Contingency Plan V2.0 Page 2 of 5

 ABInBev COVID-19 Contingency Plan

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Table of Contents

1 INTRODUCTION....................................................................................................3
2 OBJECTIVES.........................................................................................................3
3 SECURITY SUPPORT SERVICES.................................................................................4
4 WORKSPACE SECURITY SERVICES...........................................................................4
5 DISASTER RECOVERY RESPONSE TEAMS...................................................................5
5.1 CONTACT DETAILS.............................................................................................................................5
5.2 Vendor/3rd Party Contact Details....................................................................................................5

1 Introduction
IOCO, Manage & Operate is committed to its clients, employees, and stakeholders to ensure
that critical services are resumed at the earliest possible time due to any disruptive event
that might take place.
As part of a comprehensive Business Continuity Management plan, it is essential to ensure
redundancy and resilience within the IT Services environments to minimize downtime and
ensure the availability of critical systems during a disaster situation.
The plan will ensure that your business continuity objectives are supported by a technology
and end-user standpoint.

2 Objectives
The objectives of this plan are to establish the following:
 Maximize the effectiveness of contingency operations through a plan that consists of
the below Services:

o Service 1: Workspace Services

To provide as far as reasonably practicable, Field Service and remote field
service support processing capabilities to the AB-InBev end user.

o Service 2: Service Desk Support Services

To provide as far as reasonably practicable, Service Desk servicing capabilities
to the AB-InBev end user.

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3 Role: Security Services

ABInBEV Service Owner: Hennie Olivier

Location: COF – Sandton

65 Park lane

Resources: Risjar Ferreira

Winston Mandeza

Stage Mitigation
Stage 0 None – BAU
Stage 1 – Low (Current) None – BAU
Stage 2 – Rising  Rotational base between the engineers
 Monitoring any possible collaboration
events or tickets for support
 Monitoring any possible tickets or
Whatsapp group msg for support.
 Standby functionality
Stage 3 – Declining  Rotational base between the engineers
 Monitoring any possible collaboration
events or tickets for support
 Monitoring any possible tickets or
Whatsapp group msg for support.
 Standby functionality
Stage 4 – Controlled None – BAU
Stage 5 – Back to Normal None – BAU

4 Workspace Security Services

The scope of Workspace Security Services is to provide the below services as far as
reasonably practicable from a central location to AB-InBev when a disruption occurs.
 Security patching
 Updates and support
 Anti-virus management
 Vulnerability management
 Hardening
 Certificate management
 Governance adherence
 Reporting

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5 Disaster Recovery Response Teams

Following any emergency affecting the Service Desk services, the personnel on-site will take
the appropriate initial action and then contact the following DRR Team members. The
members will meet at or near the disaster (whichever is deemed safe) to make a first-hand
assessment of the damage.

5.1 Contact Details

Name Role Contact Number
iOCO Contacts:
1 Prieur du Preez Service Delivery Manager tel: +27
cell:+27 829387551
2 Risjar Ferreira 3rd line Security engineer tel: +27
cell:+27 727074408
3 Winston Madzena 2nd line Security engineer tel: +27
cell:+27 604803033
AB-INBEV Contacts
1 Sunthoshan Govender IM Service Owner Workplace tel: +27
cell: +27 609896014
2 Hennie Olivier Administrator IM Systems tel:
Training Sup cell: +27 836321980

5.2 Vendor/3rd Party Contact Details

Name Tool Contact Number
1 Mitel Telephone Units +27 (86) 365 247
2 Amethyst Voice Recordings +27 (86) 365 247
3 EOH Infrastructure Infrastructure Primary:
Technologies (011) 545 6000
Alternate:
(011) 807 8100
4 EOH Network Solutions Networks (011) 266 4000

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