Related Studies and/or Systems

Web based Solution for Right Automobile Service Center (Rathnayake, 2017)
The study of Rathnayake (2017) aimed to develop a web-based solution for Right
Automobile Service Center that helps Right employees manage records and make it more
centralized and interconnected. The system focuses on resolving the problem of Right
Automobile Service Center where there is information duplication and an unorganized system
process, As a result, the slow workflow and inefficient service of customers.
According to Rathnayake (2017), the primary problem that Right Automobile Service
Center faces is that all processes and paper works are manually done and are handled by the
supervisor and the cashiers, it is a heavy task and is prone to human error, especially there is a
number of clients on a given day and supervisors may tend to forget to record each client
tended. In addition to that, clients also tend to create appointments by calling via number and
then the employee/supervisor who receives the call tallies in and appoints it via logbook leading
to inefficient progress.
The system enables faster and more efficient catering processes, wherein employees can
share their workflow and responsibilities. This saves time instead of managing everything by
pen and paper. This helps the supervisors manage their team in such ease and in an orderly
manner.
The client can access the login and registration page, the home page is where all the
services of Right Automobile Service Center are displayed, create appointments, pay pending
balance, and make an inquiry. On the supervisor side, the supervisor has the ability to view the
pending appointments, approve payment, and modify services offered client and vehicle
information.