Professional Documents
Culture Documents
Garlan, Jen D.
Gatus, Catherine B.
Jose, Cedrick M.
Marcelo, Justine
S.Y 2021-2022
TABLE OF CONTENTS
CHAPTER I: INTRODUCTION
Rationale
Research Problem
Research Purpose
Research Hypothesis
Definition of Terms
Theoretical Framework
Conceptual Framework
Related studies
Research Design
Target duration
Introduction
The right of people to access the health services they need is a part of fundamental human rights
(Dr. Ghebreyesus, 2017). Equal treatment and good health services are necessary to serve all the
people. However, our country is confronted with numerous issues, including those crises related
to politics, economy, socioeconomic, and education (Human Rights Watch, 2021). But more
than that, the most pressing issue facing people these days is the concern of providing health care
to most of the population. Besides, people's lives have been disrupted because of the covid-19
pandemic, particularly in the field of health. According to the Department of Education, this
pandemic has seriously threatened the capabilities of school community health centers to provide
services to stakeholders (Malipot, 2021) and in line with this, the most problematic issue that
many schools are acknowledging has always been a shortage of school nurses. There has been a
shortage of nurses and healthcare providers since before the pandemic. According to Senator
Richard Gordon (2008), there has been a shortage of nurses in more than 43,000 public schools
in our country because most medical workers leave our country due to low remuneration,
resulting in a staggering lack of health workers in public schools. Until now in the middle of the
pandemic, this problem has remained a concern of the majority, especially the need for school
nurses' schools to have someone to serve the stakeholders, especially the students. Even the
Hospitals and the Department of Education also aim to address the presence of nurses in the
schools as well as the presence of teachers in order to develop and cultivate a safe environment
for students. Students who are battling health concerns and other personal obstacles are a source
of concern for teachers, that is why the availability of local health services stands out as one of
the most essential and positive aspects of the family and community.
According to (Garfield &Chidambaram, 2020), even students who do not go to school in person
are also at risk for health problems, such as difficulty obtaining health care services that are
normally given through school, and social isolation, and a lack of exercise. School-based health
clinics, school screening, early intervention programs, and on-site counseling provide health
services to millions of children, and these services may be halted at schools that are not available
for in-person instruction. Parents are likely to postpone care due to fears of getting sick or
financial concerns, and clinicians may be hampered in their ability to treat patients safely due to
changes in operations. The 13 million children (about twice the population of Arizona) with
special health care needs who require continuing care to manage their complex demands may be
Upon knowing about the circumstances, researchers aim to conduct a study to determine whether
the BSCS healthcare service or treatment provides Sacramentians with satisfaction. Also, the
researchers would like the following questions to be answered, such as What are the healthcare
services offered by BSCS for Physical Health and Mental Health? “What are the healthcare
services that the Sacramentians receive right now?” and “How satisfied are the Sacramentians
Considering the problems that our country is currently experiencing, particularly in the health
sector, researchers aim to know about the level of satisfaction students with the given services of
healthcare in Blessed Sacrament Catholic School during this pandemic. And since, according to
Senator Gordon's remarks in Senate Congress, schools already had a shortage of school nurses
before the epidemic began, and this problem still exists today, according to the Philippine
Hospital Association (PHA). Therefore, the researchers intend to determine if that current
phenomenon is also influencing students' satisfaction with BSCS healthcare services during this
time of the pandemic. Descriptive research will also be used in this study to describe the possible
data about Sacramentians' satisfaction with the health care services provided at the school. The
variable being shown is the Sacramentian's satisfaction with the BSCS healthcare services.
Through the variable, researchers can analyze the situation of Sacramentians with the BSCS
healthcare service during this school year through the help of the students’ ratings or by
analyzing the satisfaction of the students. This study will also look into physical and mental
The focus of this study is on the level of satisfaction among students with the healthcare services
provided by the school. So, the purpose of this research on the Blessed Sacrament Catholic
School healthcare services is to find out if the current healthcare services adhere to the needs of
the Sacramentians during this pandemic. Researchers want to explore deeper so that they can
understand Sacramentian satisfaction by analyzing and explaining their rating scale on healthcare
care of and give the needs of the Sacramentians in these current times. Specifically, the
What are the healthcare services offered by BSCS for Physical Health and Mental Health?
How satisfied are the Sacramentians with the healthcare services provided by the school?
The purpose of this study is to identify what are the services provided by BSCS healthcare
services to the physical health and mental health of students during this pandemic which gives
them a high level of satisfaction. Also, this study will highlight the analysis focusing on the
BSCS healthcare services provided to Sacramentians’ physical and mental health during the
pandemic. Besides this, researchers of this quantitative study aimed to observe and look further
at what are the factors in services of BSCS healthcare that may affect the Sacramentian's
satisfaction. This can be done by giving them a survey questionnaire through Microsoft Form to
analyze their scale of satisfaction in the different healthcare services of BSCS during the
pandemic.
Moreover, the respondents that will be selected in the study are students from the Junior High
Grade 7 to 10 level. Although the researchers only received 208 responses from a total of 252
Junior High School students, that is why the researchers limited the samples in this study to only
108 students since the way they select their samples was a purposive sampling technique. Also,
students who studied at BSCS during this school year 2021-2022 and who experienced physical
and mental health in the BSCS healthcare service are the only eligible to respond. This study will
be conducted in Blessed Sacrament Catholic School, Quezon City, and the duration of gathering
data will only last for 1 week, starting from April 28, 2022, and up until May 6, 2022, during
weekdays only.
The purpose and significance of this research are to determine what is the level of satisfaction of
Sacramentians with the BSCS healthcare services so that this research can input it and spread
awareness to the school institution and healthcare providers if there are any concerns in which
the students are dissatisfied. So that also, the school can help the school healthcare by providing
quality service, that will make learners satisfy their expectations regarding healthcare services
while school healthcare will benefit as well. The beneficiaries of this research would be the
following group:
School Administrators
This study may benefit the school by gathering more information about the situation of students
who are still experiencing other concerns about the healthcare service. Also, once this study has
identified the students’ satisfaction towards the health care services that they are during the
pandemic, the school will then be aware, which allows them also to be able to act or adjust
accordingly to meet and exceed the satisfaction of their students since health has become an even
more important aspect right now. When this happens, the school might also be recognized for
Once the services that make the learners satisfied have been identified through the findings of
this study, the school nurses and guidance counselors will now be given an idea of what
approach or strategy they can apply next time to improve the services they may provide for
students.
Students
Since the students are the most integral part of an institution, they must receive better treatment
from healthcare providers. Because according to Human Rights, individuals have a right to
obtain a certain standard of health and health care. Therefore, students will be more likely to
obtain the service and treatment they might want from healthcare providers once this research
determines what factors affect their satisfaction and this study may also discover what services
have appeared to result in student satisfaction. Also, they may receive better treatment because of
Parents
This research may benefit the parents of children with special needs. Since they are the ones who
enrolled their children in this institution, it comes with self-assurance that their children are
given better treatment that would make them satisfied. Also, the information gathered from
students may help parents in determining whether their child is satisfied with the school's
Future researchers
The research report will soon become a review of related literature for future researchers.
Therefore, this would help them greatly in researching for their subject matter at hand that
Definition of Terms
The terms were defined according to how they are conceptually and operationally used in the
study.
Covid-19 - Covid-19 (Coronavirus) is a new strain of virus that has not been previously
identified in humans. Coronaviruses are a large family of viruses that are known to cause
illnesses ranging from the common cold to more severe diseases such as severe acute respiratory
Healthcare - Healthcare is involved, directly or indirectly, with the provision of health services
to individuals.
Mental Health - Refers to cognitive, behavioral, and emotional well-being. It is all about how
Physical Health - Physical health refers to an individual's physical well-being as well as the
proper functioning of their organism, which is a normal state for those in good physical condition
Service - The work performed by providing help and assistance, the act of serving.
Treatment - A treatment means the way of care given to the patient after getting to know what
Theoretical Framework
This study is primarily structured on the Consonance theory of patient satisfaction. Although
according to Arde Jr., Bernardo Oliber (2020), the outcome of the agreement between the
patient's expectation of care and actual treatment received from the nurse may be used to
determine the patient's satisfaction, as well as a predictor of the patient's health-related outcomes
and the institution's quality of care. Moreover, this theory will improve healthcare providers in
achieving patient satisfaction, and thus they can identify which services they have provided that
make patients satisfied or dissatisfied. Based on the theoretical model of Consonance theory of
patient satisfaction, if the patients and individualized nursing care have compatibility, the
patient's behavior will become satisfied, and they will enjoy the treatment or service of the
healthcare. It is also an effective way for their institution to be recognized for providing high-
quality care. However, if this is incompatible, the outcome may not be beneficial to patients.
In relation to this theory, nurses or healthcare must continue to create ways to assess and
improve patient satisfaction, as well as demonstrate the influence of nurses on satisfaction with
hospital experience because of their treatment. Patient satisfaction with nursing care must be
measured to assess and satisfy the requirements of patients in terms of care, as well as to evaluate
the quality of care delivered (Yalew, Zeleke, Afenigus, Yitayew, Minuye, & and Kassahun,
2020). However, based on the “Quality of Care from the Patients’ Perspective: From Theoretical
Concept to a New Measuring Instrument” 90, the instruments for measuring care quality based
on the provided conceptual model can be useful in quality assurance and improvement activities.
In terms of the performance component, it was discovered that patients' opinions are influenced
by several parts of the healthcare system, and so measurement tools should represent the
determine the satisfaction of the students toward the health care services given by the school
during the Pandemic of Covid-19. Therefore, when this research is supported by the Consonance
Theory, the researchers and others may expect or determine the level of satisfaction that the
students at Blessed Sacrament Catholic School are receiving during the Pandemic because the
said theory is all about the factors on how the patients’ satisfactions are built up. Based on this
theory, there are two factors, which are the expectations of the patients and the quality of care
being given by the institution itself. So, in this research, the theory will be used to help the
researchers achieve their final goals. Also, since the research problem of this study talks about
the lack of healthcare in school, through this theory researchers may determine whether there is a
Conceptual framework
with Likert-scale
Level of satisfaction of the Provides suggestions and
Coding and analyzing
respondents during this time solutions to the beneficiaries
of pandemic in terms of. the data of this study.
Statistical Treatment
Services
In this study, the Conceptual Framework shows the IPO model for the process of data collection
and data analysis. For inputs, it specifies what findings from the variable of this study will be
discussed for the next process. It also highlights here the samples of this study by knowing the
level of satisfaction of Junior High students based on the healthcare services of BSCS healthcare
providers. In the part of the input, it serves as the outline for the process and with this they can
gather data about the different kinds of healthcare services that they have already experienced
On the other hand, the details that come from the variable of this study will serve as a reference
for data gathering. The researchers have listed the methods or things that they will be doing in
order to gather the data or information that we need in our research. In this procedure, they will
questions that adhere to the Likert-scale. While the students are answering the questionnaire, the
selection of respondents takes place, where there is a question that is also included in the
questionnaire that can determine who will be a part of this study or who just fits our criteria,
since purposive sampling is the technique used. However, for the follow-up interview questions,
here are only respondents to be selected from each grade level in Junior High School. Moreover,
this procedure entails coding and analyzing the data derived from the Sacramentians' responses.
Lastly, they stated in their output the expected results of their overall research such as the final
findings, the interpretations, and the recommendations that the researchers can offer. This IPO
shows the whole summarization of the steps that the researchers are going to take as they study
CHAPTER II
This chapter presents the related literature and studies relevant to the presentation investigation.
LOCAL STUDIES
According to (IJAR), high patient satisfaction with the quality of healthcare services indicates
that healthcare providers are not putting forth their best efforts to fully satisfy the hospital's
clientele. A meta-analytic review found that better overall sleep quality and longer sleep duration
in children and adolescents are associated with higher academic performance. Furthermore,
Curcio, Ferrara, and De Gennaro (2011) discovered that poor overall sleep quality in students
from elementary school to university is associated with impaired cognitive performance, reduced
learning behavior, and poor academic performance. Similarly, Ahrberg and Dresler (2015)
discovered that better academic performance was associated with higher sleep quality prior to
examinations (but not during the semester or aftser the examination period) in a sample of
university students.
In another study, it was conceived in the context of the rising frequency of mental health issues
among college teenagers in the Philippines. As a significant social institution, the school must be
able to cultivate a social atmosphere in order to improve students' mental health and quality of
life. This study investigated the relationship between student involvement, mental health, and
quality of life among university students in the Philippines. This study utilized a quantitative
surveyed. The findings indicate that participation in school organizations is linked to depression,
overall positive affect, and life satisfaction. Quality of life was also linked to social connections
The COVID-19 pandemic is influencing citizens' physical, social, and economic well-being all
around the world. People of all ages, genders, and social classes are afraid of the high rates of
sickness and mortality and the lack of immunizations. Misinformation propagated across all
media kinds, particularly on social media, amplifies people's fears. Filipino college students are
among the world's most active Internet users and social media users. The existence of COVID-19
cases in the area had produced concern among college students, which was likely heightened by
the abundance of information about the pandemic, most of which came from Facebook. This is
the first study to look at the impact of information-seeking behavior on COVID-19 knowledge,
FOREIGN STUDIES
Jordanian universities' healthcare clinics are investigated in this research. The study provides a
student satisfaction instrument that considers healthcare service quality in the narrow sense and
educational service quality in the broad sense. Student satisfaction can be used to highlight areas
where there is room for improvement. Students' contentment is not always determined by the
degree of education they receive; in certain cases, giving a variety of supplemental services will
provide greater value and, as a result, contribute significantly to students' satisfaction. It is not
enough to know how satisfied students are with certain services; it is also vital to know what
variables contribute to their contentment and how they express themselves about the numerous
Moreover, the students in Japan High School where the boys participated in the sports
specialist course the participants were randomly assigned intervention or control groups in both
programs were administered for four weeks to evaluate the effects on physical and mental health
problems and self-efficacy in the CBT program. To see the result of handling the school mental
healthcare service in the eighty schools in Japan. The result of the intervention period on the
scale of the anxiety and depression of the group by the CBT is 40.1% of the students' mental
healthcare.
Besides this, according to the study by Xesfingi & Vozikis (2016), to enhance and
improve the efficiency of a healthcare worker's service, they must first evaluate the response or
satisfaction of their patients. Since the satisfaction of patients is influenced by the quality and
effectiveness of a healthcare provider’s services or treatment. Furthermore, they also stated that
the help of the government also plays an important role in relation to the healthcare system of the
country. That is where patient happiness may be measured because if the government is spending
on public health, it has a chance to contribute to positive outcomes and highly patient
satisfaction.
CHAPTER III
RESEARCH METHODOLOGY
Research Design
The researchers of this study used the descriptive method to describe the level of students'
satisfaction and to identify the healthcare services provided by the BSCS (Blessed Sacrament
Catholic School) in terms of physical and mental health during this school year 2021-2022. Since
the purpose of this research study only aims to know what the level of satisfaction of the Junior
High students is and to seek if their school has enough healthcare providers who can provide
them with correct and adequate services, therefore, a descriptive research design is more
appropriate to use because it can only be used to describe what students will answer whether they
are satisfied or not. With the descriptive method, one variable of this study which is the
satisfaction of Sacramentians can only be given focus and does not need to be compared to
another variable.
Researchers are concerned regarding the actual problem presented in this study as well as the
outcome of students' satisfaction. Therefore, the researchers planned the questionnaires that are
distribute the questionnaires to grade 7 to 10 learners; and when enough data is obtained the
researchers will select some students only those who respond and interview them to clarify and
enhance the reason for their answer or their ratings. The questions that will be asked next will
The gathered information or data will apply the average weighted mean, frequency distribution,
The researchers will look for various articles, related literature, books, and electronic references
The study is generated in an asynchronous situation wherein the researchers will send the
questionnaire to the participants through Microsoft Teams online with the help of their advisers
Research instrument/tool
In collecting the data, the researchers intend to use an online generated survey
questionnaire and interviews. The tool includes both structured and Likert-scale questions. Likert
series of answers that go from one extreme to another. An example of this is a statement with 5
choices that start from strongly agree to strongly disagree, with less extreme choices in the
middle such as agree or disagree. Researchers used this scale because it is short, easy to
understand, and more efficient and it provides accurate data on opinions on a certain topic. The
researchers decided to use Microsoft form as an instrument to collect data. This was used for the
Researchers intend to collect data in 1- 2 weeks from the Sacramentians about their satisfaction
based on the physical and mental healthcare services provided by the BSCS healthcare providers
during this time of the pandemic. In collecting data, it is necessary to dedicate a prolonged period
until the relevant sample of the study is obtained and when the ideal samples have been obtained,
researchers will also take the time to analyze and make the statistical treatment of the obtained
data and information which is that will also take about up to 1 week during this school year
2021-2022
In this study, researchers chose Sacramentians, more specifically the Junior High learners who
are currently studying in the school year 2021-2022 at Blessed Sacrament Catholic School and
who have already experienced the healthcare services provided by the school. Researchers want
to acquire their satisfaction with the provided healthcare services since the concept of this
research is about their well-being, they would be essential in conducting our research.
In choosing the research sample, purposive sampling is will be selected in this study to determine
who are the specific people or how many Juniors High learners in Blessed Sacrament Catholic
School have already received treatment in terms of physical and mental healthcare services by
the school so that they are the ones who will receive the survey questionnaire and follow up
interview. Since the question of whether they have received healthcare services during this time
of the pandemic has already been included on the survey questionnaire, anyone from Grade 7 to
10 learners who answered “Yes” will be included in this study, while anyone who answered
“No” will not be included and will not accept their answer. In addition, they will use the
purposive sampling method for checking if those samples are within the criteria or standards for
The data in the study is quantitative. The study's researchers organized raw data into a compact
form by displaying a series of numbers in ascending or descending order, along with the
frequency with which each level of satisfaction occurs in the respective data set. A column for
the numbers and a column showing the frequency of how many of the respondents chose their
respective levels of satisfaction in the given situation are usually included in the frequency table.
However, the results will be described for interpretation as their research design is also
Furthermore, in this quantitative study, researchers used the Likert scale for data gathering to
identify the agreement of Sacramentians based on the given statement on the survey. Although
they use this to gather quantifiable data and they intend to analyze it using descriptive statistics
to help them to describe the characteristics of a certain data by providing summaries of the
sample and data measurements. The mean, mode, and median are the most well-known types of
descriptive statistics. However, the researchers analyzed the data by computing the General
Weighted Mean, or average, by combining all of the figures in the data set and then dividing by
the number of figures in the set. Also, they interpreted the result based on the Weighted Mean,
researchers computed its Likert scale interval in Microsoft Excel to determine what the
services provided by the Blessed Sacrament Catholic School during SY. 2020-2021, the
This study also utilized the percentage statistical tool or treatment to know the percentage of
frequency distribution or in other words, out of 100 how many percent of students answered the
CHAPTER IV
CHAPTER IV
This chapter provides data analysis and interpretation that has been organized in accordance with
the research question outlined in the first chapter of this paper. It also presents the data gathered
in determining the Sacramentians satisfaction with the healthcare services provided in Blessed
TABLE 1
POPULATION AND SAMPLE OF STUDY
Table 1 shows that not all learners from Grade 7 to 10 answered the survey question. Therefore,
out of 252 total learners from the Junior High School population, there are only 209 students
who responded to the survey question of this study. In other words, at 100%, only 83% of Junior
TABLE 2
students have not yet experienced healthcare service from the BSCS (Blessed Sacrament
Catholic School) school when it comes to Physical or Mental Health services. Meanwhile, 49.3%
out of 100 answered "Yes”, saying that they have already experienced BSCS school services
during this time of the pandemic. Although, since one of the scopes of this study is that only
students with experience in school services will be included in the study. Thus, only 103 out of
the 209 Junior High School respondents were sampled in this study because they were the only
offered Dental Services during this school year pandemic. While 14.6% of learners experienced
the avail of Nutritional Services and 33% answered Physical Health Education. And lastly,
36.9% also responded that they had experienced or received healthcare service from BSCS in
terms of Medication Services. This indicates that medication services are the ones that
Sacramentians have the most experience with during this school year because it is a choice of
most of them.
TABLE 4
Mental healthcare services during this school year 2021-2022
CHOICES FREQUENCY PERCENTAGE
Psychotherapy Services (ex. 5 4.9%
Counselling etc.)
Prescription Medicine 5 4.9%
Service
Mental Health Wellness 93 90.3%
Webinar
TOTAL 103 100%
Table 4 shows that over 100%, 4.9% of students had experienced or received both
Psychotherapy and Prescription Medicine Services from healthcare providers in BSCS while
most of them 90.3% answered that they had experienced Mental Health Wellness webinars in
school. Therefore, it means that the healthcare service most offered by the school to
TABLE 5
ENOUGH HEALTHCARE PROVIDERS IN BSCS
My school has enough healthcare providers to provide care and support for us students.
(ex. School nurses, Nutritionist, Counselors, Dentist)
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 16 16%
AGREE 77 75%
DISAGREE 8 8%
STRONGLY DISAGREE 2 2%
TOTAL 103 100%
Table 5 shows that 16% of the respondents Strongly Agree that the BSCS has enough healthcare
providers to help or assist them when they need care. While 75% of them Agree and 8% of
respondents Disagree with the given statement. However, there is 2% of learners Strongly
Disagree that their school has enough healthcare providers to treat them when in need.
TABLE 6
ENOUGH CARE AND ATTENTION FROM HEALTHCARE PROVIDERS
I was provided with enough care and attention when I sought medical assistance
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 12 11.7%
AGREE 82 79.6%
DISAGREE 8 7.8%
STRONGLY DISAGREE 1 1%
TOTAL 103 100%
Table 6 shows that 11.7% of Junior High students Strongly agree with the given statement that
they were provided with enough care and attention by the healthcare providers in BSCS when
they sought medical assistance. Meanwhile, 7.8% of them answered that they Disagree and 1%
Strongly disagree. Although most of the learners, 79.6% answered that they Agree that they are
being given adequate attention and care when they n they need medical assistance from the
TABLE 7
COMPREHENSIVE AND APPROPRIATE HEALTH EDUCATION
I am gaining comprehensive and appropriate health education.
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 22 21.4%
AGREE 75 72.8%
DISAGREE 5 4.9%
STRONGLY DISAGREE 1 1%
TOTAL 103 100%
Table 7 presents that 21.4% out of 100% of Junior High students answered Strongly Agree based
on the statement that they are gaining comprehensive and appropriate learning when it comes to
health education. Although, there were also 4.9% of learners who disagreed with the statement
and % responded Strongly Disagree. However, 72.8% of students also responded, and most of
them Agree about what they experience when it comes to health education.
TABLE 8
PROPERLY CARED BY THE HEALTHCARE PROVIDERS WHEN THEY
ADMINISTER THE VACCINES FOR VIRUS DISEASES
I was properly cared for by the healthcare providers when they administer the vaccines
for virus or diseases like COVID-19
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 26 25.2%
AGREE 67 65.1%
DISAGREE 6 5.8%
STRONGLY DISAGREE 4 3.9%
TOTAL 103 100%
Table 8 shows that 25.2% of respondents Strongly Agree that they were properly cared for and
assisted by the healthcare provider in BSCS during the administering of the vaccines against the
virus. Meanwhile, 65.1% of Junior High learners Agree, and 5.8% of respondents answered
Disagree. However, there were also 3.9% of respondents over 100% answered that they are
Strongly Disagree based on the given statement which they are Strongly disagreeing that they
were properly cared for and assisted by the BSCS healthcare providers.
TABLE 9
SUFFICIENT AND APPROPRIATE TREATMENT FOR MEDICAL CONDITONS
FROM HEALTHCRAE FACILITATORS
I received sufficient and appropriate treatment for my medical condition from our school
healthcare facilitators.
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 15 14.6%
AGREE 57 55.3%
DISAGREE 26 25.2%
STRONGLY DISAGREE 5 4.9%
TOTAL 103 100%
Table 9 shows the results wherein 14.6% of Junior High learners Strongly Agree with the
statement that they were receiving sufficient and appropriate treatment from healthcare
facilitators regarding their medical condition. While 55.3% of Sacramentians answered that they
Agree, and 25.2% of them Disagree. And lastly, there were also 4.9% out of 100% of
TABLE 10
SCHOOL’S HEALTHCARE PROVIDER ARE WELL PREPEARED AND AVAILABLE
TO ASSIST
I can seek medical care at any time because the school's healthcare providers are well
prepared and available to assist me
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 11 10.7%
AGREE 71 68.9%
DISAGREE 19 18.5%
STRONGLY DISAGREE 1 1.9%
TOTAL 103 100%
Based on the result in Table 10, it shows here that there were 10.7% of Junior High learners who
Strongly Agreed with the statement that the healthcare facilitators in school are always well-
prepared and available to assist them when they need medical care at any time. While 68.9% of
Sacramentians answered that they Agree, and 18.5% of them Disagree. And lastly, there was also
1.9% out of 100% of respondents answered Strongly Disagree because they are Strongly
TABLE 11
AT EASE BASED ON HEALTHCARE SERVICES PROVIDED
I felt at ease based on the healthcare services provided and I would do it again if desired.
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 12 11.7%
AGREE 79 76.7%
DISAGREE 10 9.7%
STRONGLY DISAGREE 2 1.9%
TOTAL 103 100%
Table 11 shows that 11.7% of respondents Strongly Agree that they felt at ease based on the
healthcare services provided during this pandemic. While 76.7% of them answered Agree and
TABLE 12
General Weighted Mean of the answers of respondents in the questions regarding the
Physical Healthcare Service of BSCS
QUESTIONS WEIGHTED MEAN DESCRIPTIVE
EQUIVALENT
I was provided with enough
care and attention when I 3.03 Agree
sought medical assistance
I am gaining comprehensive
and appropriate health 3.15 Agree
education.
I was properly cared for by
the healthcare providers when
they administer the vaccines 2.15 Disagree
for virus or diseases like
COVID-19
I received sufficient and
appropriate treatment for my
medical condition from our 3.12 Agree
school healthcare facilitators.
I can seek medical care at
any time because the school's
healthcare providers are well 2.87 Agree
prepared and available to
assist me
I felt at ease based on the
healthcare services provided
and I would do it again if 2.99 Agree
desired.
Total Mean 2.89 Agree
This table shows the General Weighted Average (GWA) of the Likert Scale. The researchers
used this statistical analysis to identify what is the most agreement that the Junior High learners
have chosen regarding each given statement. It was used by the researchers to analyze the
opinions of respondents by asking how much they agreed or disagreed with a specific question.
Given this statistical treatment, the result has been obtained and the first statement has a
weighted mean of 3.03 and which is equivalent to an Agree response. This is followed by the
second statement where there is a weighted mean of 3.15, the third with 2.15 which results in a
Disagree response, and the fourth with 3.12 Agree, the fifth with 2.87 Agree, and the sixth
statement with a weighted mean of 2.99 which is equivalent to the Agree response. Based on the
corresponding statistical analysis, the total average weighted mean has a result of 2.89 and its
descriptive equivalent is Agree. Therefore, based on the result presented in this table, researchers
can conclude that most Junior High students responded Agree based on the six given statements
or questions.
statement that they always had an opportunity to ask the guidance counselors about their
problems or concerns. While 64.08% of Sacramentians answered that they Agree, and 21.4%
Disagree. And lastly, 6.8% out of 100% of respondents answered Strongly Disagree regarding
TABLE 14
REACH OUT TO GUIDANCE COUNSELORS FOR HELP
I can easily and conveniently reach out to the guidance counselors to ask for help
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 8 7.8%
AGREE 65 63.1%
DISAGREE 22 21.4%
STRONGLY DISAGREE 8 7.8%
TOTAL 103 100%
Based on the result in Table 14, it shows here that there were 7.8% of Junior High learners
Strongly Agreed with the statement that they can easily and conveniently reach out to the
guidance counselors to ask for help. While 63.1% of Sacramentians answered that they Agree,
and 21.4% Disagree. And lastly, 7.8% out of 100% of respondents answered Strongly Disagree
TABLE 15
SATISFACTION WITH THE ONLINE SET-UP FOR PROVIDING GUIDANCE OR
ADVICE FROM HEALTHCARE PROVIDERS
I was satisfied with the online set-up for providing guidance or advice from healthcare
providers
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 14 13.6%
AGREE 72 69.9%
DISAGREE 13 12.6%
STRONGLY DISAGREE 4 3.9%
TOTAL 103 100%
Table 15 shows the results wherein 13.6% of Junior High learners Strongly Agree with the
statement that they were satisfied with the online set-up for providing guidance from healthcare
facilitators. While 69.9% of Sacramentians answered that they Agree, and 12.6% Disagree. And
lastly, there was also 3.9% out of 100% of respondents answered Strongly Disagree regarding
TABLE 16
APPLY THE ADVICE GIVEN BY ONLINE GUIDANCE COUNSELORS
I can easily apply the advice given by online guidance counselors to myself.
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 8 7.8%
AGREE 73 70.9%
DISAGREE 16 15.5%
STRONGLY DISAGREE 6 5.8%
TOTAL 103 100%
Table 16 shows the results wherein 7.8% of Junior High learners Strongly Agree that they can
easily apply the learnings or advice given by guidance counselors online or virtual. However,
70.9% that more than half of 100% of Sacramentians answered that they Agree, and 15.5% of
them Disagree. And lastly, there were also 5.8% of respondents answered Strongly Disagree
TABLE 17
TREATED IN A VERY FRIENDLY AND RESPECTFUL MANNER BY HEALHCARE
PROVIDERS
I was treated in a very friendly and respectful manner by the healthcare providers
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 12 11.7%
AGREE 75 71.8%
DISAGREE 12 11.7%
STRONGLY DISAGREE 4 3.9%
TOTAL 103 100%
Table 17 shows the results wherein 11.7% of Junior High learners Strongly Agree with the
statement that they were feeling treated in a very friendly and respectful manner by the
healthcare facilitators. While 71.8% of Sacramentians answered that they Agree, and 11.7%
Disagree. However, there were also 3.9% out of 100% of respondents that answered Strongly
TABLE 18
RECEIVED DESIRED TREATMENT FROM HEALTHCARE FACILITATORS FOR
MENTAL CONDITIONS
I received my desired treatment from healthcare facilitators for my mental condition
LIKERT SCALE FREQUENCY PERCENTAGE
(AGREEMENT)
STRONGLY AGREE 11 10.7%
AGREE 77 74.8%
DISAGREE 13 12.6%
STRONGLY DISAGREE 2 1.9%
TOTAL 103 100%
Table 18 shows the results wherein 10.7% of Junior High learners Strongly Agree that their
desired treatment for mental conditions was given by the healthcare facilitators. While 74.8% of
Sacramentians answered that they Agree, and 12.6% Disagree. And lastly, there was also 1.9%
out of 100% of respondents answered Strongly Disagree regarding the given statement.
TABLE 19
General Weighted Mean of the answers of respondents in the questions regarding the
Mental Healthcare Service of BSCS
QUESTIONS WEIGHTED MEAN DESCRIPTIVE
EQUIVALENT
I always had the opportunity
to ask the guidance
counselors about my problem 2.73 Agree
or concern
I can easily and conveniently
reach out to the guidance 2.71 Agree
counselors to ask for help
I was satisfied with the online
set-up for providing guidance
or advice from healthcare 2.94 Agree
providers
I can easily apply the advice
given by online guidance 2.79 Agree
counselors to myself.
I was treated in a very
friendly and respectful
manner by the healthcare 2.93 Agree
providers
I received my desired
treatment from healthcare
facilitators for my mental 2.94 Agree
condition
Total Mean 2.84 AGREE
This table shows the General Weighted Average of the Likert Scale used in interpreting the
results. And through this statistical analysis, the result has been obtained and the first statement
has a weighted mean of 2.73 and which is equivalent to an Agree response. This is followed by
the second statement where there is a weighted mean of 2.71 Agree, the third with 2.94 Agree
and the fourth with 2.79 Agree, the fifth with 2.93 Agree, and the last or sixth statement with a
weighted mean of 2.94 which is equivalent to the Agree response. So, based on the
corresponding statistical analysis, the total average weighted mean has a result of 2.84 and its
descriptive equivalent is Agree. Therefore, based on the result presented in this table, researchers
can conclude that the majority of Junior High students responded Agree based on the 6 (six)
This chapter contains the conclusions drawn from the analysis and interpretation of data in the
preceding chapter and the recommendations of the researchers based on the conclusions.
The purpose of this research is to determine how satisfied are the Sacramentians with the
healthcare services provided by the school and to know what are the specific healthcare services
that the BSCS are currently providing for students. Although after gathering the data, based on
the survey results, researchers finally got the valuable information from all the Junior High
learners that have already experienced the services provided by the school, and with all the data
provided, they can now already answer the concerning questions regarding the satisfaction of the
learners as well as the healthcare services that are available in school in terms of physical and
Based on Table 1, out of the 252 selected students expected to answer the researchers’
questionnaire, only 209 Junior High learners responded. This means that not all Junior High
learners were able to answer and share their opinion. However, based on Table 2, out of all 209
students, only 103 students will eventually be included in this study. That is why only 49.3% of
the selected students are relevant to the discussion in this study. However, when the researchers
asked them about the specific healthcare services that they have already availed themselves in
BSCS, most of them choose Medication services which consist of 36.9%, since vaccination
services are included there, so in this situation, the specific healthcare service when it comes to
Physical health that many have experienced in school is the provision of medication. Also,
according to the report by Fernandez (2022), the Covid-19 vaccines for students ages 5 to 11 are
already available to be vaccinated so that they will be ready for the upcoming face-to-face
learning. Meanwhile, when it comes to Mental Health Services, most of the population choose
the Mental Health Wellness Webinar, since based on the social platform of the school, it can be
observed there that there is really often advice that is tailored, and sometimes there is an online
Moreover, researchers also asked the learners whether they had enough healthcare providers in
their school, and based on their responses, 75% of learners answered that they agree that their
school has enough healthcare providers to take care of them. Also, from Table 6, 79.6% of
learners answered again that they agreed with the statement regarding the enough care and
attention from the healthcare providers, while 11.7% said they strongly agree, 7.8 % said they
disagree, and 1% said they strongly disagree. Although, based on the result from the calculation
in Weighted Mean, their common agreement on this concern is that they agree. In Table 7,
72.8% agree with the statement that they are gaining comprehensive and appropriate health
education during this situation, while 21.4 % said they strongly agree, 4.9 % said they disagree,
and 1% said they strongly disagree. However, based on the result from the calculation in
Weighted Mean, their common agreement on this concern is that they agree. Table 8 shows that
most of them again with 65.1% answering agree with the statement that they are properly cared
for by the healthcare providers while they are being given vaccines, while 25.2 % said they
strongly agree, 5.8 % said they disagree, and 3.9% said they strongly disagree. However, their
shared agreement on this concern is that they disagree, based on the conclusion of the Weighted
Mean computation. In Table 9, there were 55.3% which means half of 100% of the samples
agree that they are receiving sufficient and appropriate treatment coming from the healthcare
providers, however, the 14.6% said they strongly agree, 25.2% said they disagree, and 4.9% said
they strongly disagree. Although, this data results in an answer with which most respondents
agree based on the Weighted Mean calculation. Also, based on Table 10, 68.9% of respondents
answered that they agree with the statement that they can seek medical care anytime because the
healthcare provider was prepared. Although, this data results in an answer with which most
respondents agree again based on the Weighted Mean calculation. Lastly, from Table 11, 76.7%
of Sacramentians agreed with the statement that says that they felt at ease with the services given
by BSCS healthcare in terms of physical treatment. While 11.7% said they strongly agree, 9.7 %
Let us now move on to Mental Health and what the Sacramentians Agreements are. So, based on
Table 13, out of 100%, 64.08% of learners answered agreed that they had always had an
opportunity to ask the guidance counselors about their problems, while 7.8% said they strongly
agree, 21.4 % said they disagree, and 6.8% said they strongly disagree. Moreover, In Table 14,
63.1% agreed that they can easily reach out to guidance counselors to ask for help. However,
7.8% said they strongly agree, 21.4% said they disagree, and 7.8% said they strongly disagree.
While in Table 15, 69.9% of learners agreed with the statement that they are satisfied with the
online set-up for providing guidance or advice from healthcare providers, while 13.6% said they
strongly agree, 12.6 % said they disagree, and 3.9% said they strongly disagree. In Table 16,
most of the learners with a percentage of 70.9 answered that they agree with the statement saying
they can easily apply the advice given by online guidance counselors. However, 7.8% of them
answered that they strongly agree, while 15.5% said they disagree and 5.8% said they strongly
agree. Also, in Table 17, 71.8% of learners responded that they agree with the statement saying
that they were treated in a friendly manner whenever they interact with the guidance counselor,
however, 11.7% strongly agree with the statement, the same as with the respondents answered
disagree and 3.9% answered they strongly disagree. Finally, Table 18 shows most of the learners
with 74.8% answering that they agree with the statement that they received their desired
treatment from the healthcare facilitators, while 10.7% said they strongly agree, 12.6 % said they
disagree, and 1.9% said they strongly disagree. Unfortunately, when it comes to general answers
to each statement, it turns out that most of the students agree based on the computation in
Weighted Mean.
Thus, in these results, it is clearly shown that the Junior High students included in this study are
most of them satisfied with every service provided by the healthcare providers in the school
whether it is a service for Physical or Mental health because most of them agree -according to
each question where here you will find the student agreements. However, since the majority of
them gave a solely agree answer to each question, the agreement with respondents probably only
agree with each statement given to them, but their agreement with it does not reflect much high
their satisfaction. Maybe they merely agree, but they desire more when it comes to healthcare
providers' services. But other than that, there are still about half of the population who answer
disagree and strongly disagree with each question. One of these is on the part of questions related
to physical health, and this can be seen in Table 8, where the Weighted Mean on the Likert scale
CONCLUSIONS
Knowing and ensuring the health of students is necessary so that it may be managed efficiently
and without interrupting their learning (Healthy Schools Campaign, 2015). Hence selecting the
Sacramentians for this study helped the researchers find answers to the research problem.
According to the major findings, learners are typically satisfied with the mental and physical
health care services given by BSCS healthcare providers. Furthermore, based upon the results of
the summary of the findings, the most specific choice of the majority in relation to such a
Physical service that their school now provides is Medication Services including vaccination
services that are currently many schools are doing this in preparation for the upcoming face to
face classes of the students. However, other than Medication services, Physical Health Education
is a second choice among learners. Meanwhile, when it comes to specific mental health services,
the majority of respondents preferred the Mental Health Wellness Webinar, which is done
RECOMMENDATIONS
Our healthy future cannot be realized unless public policy prioritizes population health and well-
being. Every one of us has probably been frustrated with care that was rigid and impersonal at
some point in our lives. Individual experiences add up to poor safety, poor care coordination, and
inefficiencies at the system level, costing millions of lives and enormous societal costs.
Similarly, digital technology has made many services and products in various sectors safer,
faster, and more seamless. COVID-19 has hastened the development and application of digital
health technologies.
They should provide services such as consultation on health policy, health curricula, and
with covid-19 precautions. These fields have significant overlap and collaboration, with a mutual
and social problems. School guidance or even school officials should concentrate on special
learning and behavior problems, school counselors on academic and career-related guidance, and
school social workers on family and community factors that influence students' learning.
Moreover, it is recommendable that the school of Blessed Sacrament Catholic School should
conduct healthcare services that have the least votes in the survey. In this case, there are two
types of healthcare services that are being provided by the BSCS, mental healthcare services, and
physical healthcare services. In the physical aspect, the most votes were on “Medication
Services” with 36.9%, while the least votes were on “Dental Services” and “Nutritional
Services” with 15.5% and 14.6% .6% votes, respectively. On the other hand, in the mental
aspect, the most votes were cast on “Mental Health Wellness Webinar” with 90.3%, while the
least was on “Psychotherapy Services” and “Prescription Medicine Service” with both 4.9% of
votes. With these data, it is highly suggested that the school should conduct more of the
Furthermore, after knowing the results in a summary of findings and conclusions regarding the
agreements that the Sacramentians made become unsatisfied, the BSCS administration should
schedule a meeting with the school's health care providers to discuss the situation that other
Junior High students disagree with so that they can come up with a solution or a plan to improve
equipment for the physical and mental treatment services of tools and supplies and webinars to
give the knowledge of the students and the parents giving the healthcare services of the BSCS.
The school can assist school healthcare by delivering quality service, which will satisfy learners'
expectations regarding healthcare services while also benefiting school healthcare. BSCS can
also improve by implementing seminars with their staff and their staff to better improve, see and
address what else can be improved in their service. By being able to see the improvements in the
healthcare field and being able to conduct such feats in the healthcare services, the BSCS can
maintain its reputation for giving such a satisfactory level of healthcare services to the learners
and staff.
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CONTRIBUTIONS
Alegado - I contributed the foreign studies in the review of related literature from Japan on
eighty schools to study the mental awareness of its two groups and I contributed the
recommendations from recommending the tools needed of the employees for a good treatment
Batallones -
Cadano – Provided an RRL from Foreign studies and gave the Summary or Findings of the
study. I also provided suggestions for the recommendation part, where I discussed here having a
meeting with BSCS Administrator and the Healthcare providers. Provide the conclusion.
Garlan – Gave the first paragraph on foreign studies of review of related literature, wrote the
title on the table of survey questions, I made the first paragraph of the conclusion and gave two
recommendations, from providing upgrading equipment and the quality services that the school
should provide.
Gatus – Provided an RRL, a local study the first paragraph of it. Suggested 2 first paragraphs for
our recommendations.
Jose – Provided a study in the second paragraph for the local studies as well as the first
paragraph of recommendation where it was suggested for the school to conduct the least services
Marcelo – added some parts in the recommendation from the part of the schools able to see and
Octa -