Navarra, Cristena E.

Feb 7, 2023
BSA2-1A Operating Management
ACTIVITY 1
PhilHealth
Mission:
To provide a sustainable nationwide health insurance program that providers improved benefits
to its member at reasonable premiums while working closely with its clients. The company also
intends to have an impact on the provision of high quality health-care services, as well as to
improve internal information and management services.
Target Markets:
Increase utilization based on need, higher risk protection and quality health care services.
Services Offerings:
PhilHealth collects premiums, accredits providers payment mechanisms process claims and
reimburses providers for their services.
BDO BANK
Mission:
Committed to provide the clients with the highest ethical and technical standards, while adhering
to an ethos of continuous improvements.
Target Market:
Middle-class and upper-class corporate companies who need regular consultation about taxes
and accounting and business advice regarding their company.
Service Offerings:
Banking Investment, private banking leasing and finance, rural banking, life insurance, insurance
brokerage and online and non-online brokerage services.

BDO bank assist you in navigating market uncertainties, legislation, and personnel retention in
order to achieve profitable growth where the target of this company are middle-class and upper-
class corporate companies who need regular consultation about taxes and accounting and
business advice regarding their company. BDO bank help to create profitable growth, navigate
market uncertainty, regulations, disruption, and talent retention and attraction efforts. BDO
focuses on strengthening and consolidating its excellent business franchise in order to
consolidate leading positions across business areas. PhilHealth increased utilization based on
need higher risk protection and quality health care services in short to assist uninsured informal
sector workers where initiative provider payment reform for private providers to increase
coverage, services, and financial security. PhilHealth protects every member with comprehensive
benefit packages that are both preventive and curative. Those benefits are based on an
individual's health requirements rather than their capacity to pay and are responsive to members'
health-care demands at various periods of life. Lastly, the operation makes use of certain
organizational resources to support the company strategy in order to achieve its long-term goals and
mission by assessing management in determining which parts of the company require the greatest
resources and how to effectively deploy those resources. Furthermore, it assists leaders in
identifying departments that are not utilizing resources efficiently, allowing them to devise
strategies to enhance such areas.

ACTIVITY 2
PMB Bank employs three loan officers, each working eight hours per day. Each officer processes
an average of five loans per day. The bank’s payroll cost for the officers is P820 per day, and
there is a daily overhead expense of P500. The bank has just purchased a new computer software
that should enable each officer to process eight loans per day, although the overhead expense
will increase to P550. Evaluate change in labor and multifactor productivity before and after
implementation of the new software.
a. Show your computation and interpretation of your result.
PARTIAL PRODUCTIVITY
- LABOR OLD
Labor productivity = number of loans/ total hours
= 3 workers x 5 loans per day/24 hours
= 15 loans per day/24 hours
= 0.625 loans/labor-hr.
- LABOR NEW
Labor productivity = number of loans/ total hours
= 3 workers x 8 loans per day/24 hours
= 24 loans per day/24 hours
= 1 loan/labor-hr.
MULTIFACTOR PRODUCTIVITY
- OLD
Multifactor Activity = output/labor + materials
= 3 workers x 5 loans per day / 820 + 500
= 15 loans per day / 1,320
= 0.0113 loans/peso
- NEW
Multifactor Activity = output/labor + materials
= 3 workers x 8 loans per day/ 820 + 550
= 24 loans per day / 1,320
= 0.0175 loans/peso
INTERPRETATION
Labor and manufacturing productivity both boost productivity, allowing organizations to invest
in new software.