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  • OUESTIONNAIRE

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    Rakshu joe
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    This document contains a 30 question survey about customer satisfaction with Reliance Trends Footwear. The survey asks respondents for their contact information and demographic details. It then asks questions about shopping habits and preferences at Reliance Trends Footwear, including spending amounts, visit frequency, product choices, satisfaction with quality, services and staff. The survey aims to understand customer experience and gather feedback to improve offerings.

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    This document contains a 30 question survey about customer satisfaction with Reliance Trends Footwear. The survey asks respondents for their contact information and demographic details. It then asks questions about shopping habits and preferences at Reliance Trends Footwear, including spending amounts, visit frequency, product choices, satisfaction with quality, services and staff. The survey aims to understand customer experience and gather feedback to improve offerings.

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    12 views5 pages

    OUESTIONNAIRE

    Uploaded by

    Rakshu joe
    This document contains a 30 question survey about customer satisfaction with Reliance Trends Footwear. The survey asks respondents for their contact information and demographic details. It then asks questions about shopping habits and preferences at Reliance Trends Footwear, including spending amounts, visit frequency, product choices, satisfaction with quality, services and staff. The survey aims to understand customer experience and gather feedback to improve offerings.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 5

    OUESTIONNAIRE:

    1. NAME: ______________________________
    2. EMAIL ID: ______________________________
    3. PHONE NUMBERE: _______________________

    4. DEMOGRAPHIC PROFILE?
    AGE :

    18 - 21
    22 - 25
    26 - 30
    ABOVE 30

    5. QUALIFICATION?

    UG
    PG
    EMPLOYEE

    6. MARITAL STATUS?

    UNMARRIED
    MARRIED

    7. OCCUPATION?

    WORKING
    NOT WORKING

    8. FAMILY INCOME?

    10000 - 15000
    15000 - 20000
    20000 - 30000
    ABOVE 30000

    9. SOURCES OF AWARENESS?

    FRIENDS
    RELATIVES
    ADVERTISEMENT
    ONE STOP SHOP
    10. HIGHLIGHT OF RELIANCE TRENDS FOOTWEAR?

    BETTER QUALITY PRODUCT


    OFFERS
    GOODS SERVICES TO CUSTOMER
    DISCOUNT PRICE

    11. AREA OF SHOPPING?

    WOMEN SLIPPER
    MENS SLIPPER

    12. AMOUNT SPENT ON SHOPPING?

    BELOW 1000
    1000 - 5000
    5000 - 10000
    ABOVE 10000

    13. TIME YOU SPENT IN TRENDS FOOTWEAR?

    LESS THAN 30 MINUTES


    30 – 45 MINUTES
    45 – 60 MINUTES
    MORE THAN 60 MINUTES

    14. FREQUENCY OF VISIT TO TRENDS FOOTWEAR?

    MONTHLY ONCE
    ONCE IN THREE MONTHS
    ONCE IN 6 MONTHS
    MORE THAN ONE YEAR

    15. HOW MANY PAIRS OF FOOTWEAR DO YOU WON AT PRESENT?

    1
    2
    3
    MORE THAN 3

    16. IF THE PRICE OF YOUR PREFERED BRAND INCREASES, WILL YOU PURCHASE AGAIN?

    SAME BRAND
    CHEAPER BRAND
    ANY OTHER BRAND
    17. PRE - PURCHASE APPROCHES?
    ALWAYS
    SOMETIMES
    RARELY
    NOT AT ALL

    18. AVAILABILITY OF SERVICES?

    EXCHANGE
    RELIANCE CARDS
    ALTERATION

    19. ARE YOU SATISFIED WITH THE PRODUCT QUALITY AVAILABLE AT TRENDS
    FOOTWEAR?

    Very good
    Good
    Average
    Bad
    Very bad

    20. MORE WILLING TO PURCHASE COSTLY SLIPPERS AT LOWER PRICE?

    se
    Agree
    Neutral
    Disagree
    Strongly disagree

    21. FOOTWEAR GUARANTEE QUALITY?

    STRONGLY
    AGREE
    NEUTRAL
    DISAGREE
    STRONGLY DISAGREE

    22. ADDITIONAL PRODUCT AND SERVICES CATEGORY AVAILABILITY?

    BELT
    HANDBAGS

    23. WHAT CHOICES DOES YOU FINDS INTERESTING TO SHOP AND PREFER BUYING?
    TRENDY
    MODREN
    SIMPLE
    CLASSY

    24. RANGE OF PRODUCTS?

    HIGH VALUE
    AFFORDABLE
    COMPETITIVE
    PRICE BUNDLING

    25. WHAT ARE THE EXPECTATION TOWARDS THE PERSONNEL/STAFFS?

    SUPPORTING STAFFS
    FRIENDLY STAFFS
    KNOWLEDGE ABOUT PRODUCT
    ADEQUATE NO OF STAFFS

    26. WHAT ARE THE FACTORS INFLUENCES MAKES YOU TO SHOP?

    Price
    Quality
    Choice/ Variety
    Durability
    Design
    Quality

    27. ARE YOU SATISFIED WITH CURRENT SERVICES EXTENTED BY RELIANCE TRENDS
    FOOTWEAR?

    Somewhat satisfied
    Satisfied
    Neutral
    Somewhat dissatisfied
    Dissatisfied

    28. EFFECTIVENESS OF SOCIALMEDIA?

    Online shopping
    Sharing information through
    message
    Online delivery/Return option
    29. HOW THE OFFERS ARE SATISFING?
    Somewhat satisfied SOMEWHAT SATISFIED
    Satisfied SATISFIED
    Neutral NEUTRAL
    Somewhat dissatisfied SOMEWHAT DISSATISFIED
    Dissatisfied DISSATISFIED

    30. OVERALL REVIEW ON RELIANCE FOOTWEAR?

    SOMEWHAT SATISFIED
    SATISFIED
    NEUTRAL
    SOMEWHAT DISSATISFIED
    DISSATISFIED

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