A STUDY OF CUSTOMER SATISFACTION TOWARDS

RELIANCE TRENDS WITH SPECIAL REFERENCE IN

NAGERCOIL TOWN
1. Name ___________
2. Phone number
3. E MAIL
4. Age
 Below 18 years
 18 years to 30 years
 30 years to 40 years
 Above 40 years
5. Gender
 Male
 Female
 Transgender
6. Education qualification
 SSLC
 HSC
 Under Graduation
 Post Graduation
 Professional
7. Occupation
 Student
 Govt employee
 Private employee
 Self employee
 Retired employee
8. Martial status
 Married
 Unmarried

9. Monthly Income
 Below 10000
 10000 to 20000
 20000 to 30000
 Above 30000
10. How often do you shop at Reliance Trends?
 First time shopper
 Monthly
 Yearly
 Seasonally
11. How would you rate the variety of products available ?
 Very poor
 Poor
 Neutral
 Good
 Excellent
12. How would you rate the overall shopping experience at Reliance Trends?

 Very poor
 Poor
 Neutral
 Good
 Excellent

13. What aspects of your shopping experience do you find most satisfying at Reliance
Trends?
o Staff friendliness
o Ease of finding products
o Cleanliness of the store
o Availability of sizes
o Availability of Brands

14. How satisfied are you with the quality of product available at Reliance Trends?
o Very Satisfied
o Satisfied
o Neutral
o Disatisfied
o Very Dissatisfied
15. Have you ever experienced any issues with the products purchased from Reliance Trends
o Yes
o No
16. How would you rate the cleanliness and ambience of the Reliance Trends?
 Very Poor
 Poor
 Fair
 Good
 Excellent
17. Are you satisfied with the brand offered by reliance trends under different depart ment
and categories?
o Yes
o No
18. Rate the following department on your level of satisfaction for the brands/product being
offered

1 2 3 4 5
Men’s
wear
Women’s
Wear
Kid’s
19. How likely are wear you to shop again at
Reliance Trends?
 Very likely
 Likely
 Neutral
 Unlikely
 Very unlikely
20. Are you satisfied with the discount and offers that come up with the store?
 Yes
 No
21. According to which is the best source of information about these discount and offers?
 Advertisment
 Tele calls
 Friends
 Message
 Store Visit
22. How would you rate the customer handling and the behaviour of staffs at the store on a
five point rating scale?

1 Highly satisfied
 2 Satisfied

3 Neutral

4 Dissatisfied

5 Highly dissatisfied

23. How did you overall rating for reliance trends in nagercoil on your level satisfaction and
service offered?

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

24. What is the most important problem that you face in the reference of brand/product?
o Unavailability of different sizes
o Unavailability of different colors
o Quality of dress
o Highly Price
o Limited Brands

25. Suggestions if any :