International School of Business

MANAGEMENT INFORMATION SYSTEM

Quarter 4 2022
PSO MBA 2

Learning Guide
Dr. Khanh Ngo

October – 2022
 MANAGEMENT INFORMATION SYSTEM

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About Management Information System

Contacts
Below is a list of contacts for this unit. Please liaise directly with your lecturer/unit coordinator
regarding appropriate consultation times. It is usually best to make contact with these staff via email.

Dr. Khanh Ngo

Email: khanh.ngo@isb.edu.vn
Lecturer
Depending on the course, Co-lecturer/Tutor could be assigned if
necessary.

Ms. Nguyen Thi Ngoc Phu

Student Advisor 41-43 Vo Van Tan street, District 3, Ho Chi Minh City

Phone: 0372 692 988 Email: phu.nguyen@isb.edu.vn

Unit overview
Management Information System (MIS) is very important for decision-making of any organization. The corporate
environment is dynamic involving uncertainties and risks. These uncertainties and risks drive business
organizations to take complicated decision to survive in the market. Since the primary goal of any organization is
to improve its profitability and sustain in the long run. Hence, any business establishment cannot afford to ignore
the importance of MIS.

Organizations require a range of information systems, such as Enterprise Resource Planning systems (ERP),
Customer Relationship Management systems (CRM), Supply Chain Management systems (SCM) etc…We focus
our attention on the main types of these systems including their key properties and components, basic issues
related to the selection, implementation, architecture, and use of such systems. We also give a hands-on
experience on an enterprise system, which is commonly used in industry.

This course takes a management instead of a technical approach to the material presented. It should be of
interest to students of general management interested in information technology issues and to students of
information technology interested in management issues.

Pre-requisites
None

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Assessment information

Unit learning outcomes

The table below outlines the unit learning outcomes (ULOs) for this unit. Upon completion of this
unit, students will be able to:
Understand why is Information System essential in business today and how can information systems
1
help businesses become more competitive.
Translate the core information system applications businesses are using today to improve
2
operational excellence and decision making: ERP, CRM, SCM, etc.
Exercise a real ERP System (including CRM and SCM) to understand how it works in different
3
functions inside a company.
Realize how to use the acquired knowledge to analyze and design information system
4
solutions to business problems.

Program learning outcomes

In line with its focus on assuring students’ skills in unit learning outcomes 1 -7 above, this unit is also
responsible for introducing/developing/assuring the following program -level learning outcomes
(PLOs):
Knowledge & Application
1 Solid understanding and competency of appropriate application of business discipline-specific
knowledge.
Communication
2 Competency in professional written and oral communication suited to multiple audiences and
contexts.
Teamwork
3
Effective collaboration in teamwork or other tasks in organizational settings.
Critical thinking
4
Critical thinking through appropriate observing, analysing and reasoning, etc.
Problem solving
5
Effective and constructive problem solving.
Ethics
6 An ethical perspective, including an understanding of the ethical responsibilities of
organizations.
Cultural Diversity

7 A global mindset, including an understanding of the different business settings, the ability
to identify foreign market potentials, to diagnose cross-cultural communication problems
and propose appropriate solutions.

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Assessment summary
NO. ASSESSMENT ASSESSMENT ITEM AND DUE DATE VALUE (/100)

1 In class participation Individual 20%

Individual Report for MBA Talk 1 (10%)

2 Report for MBA Talk
Presentation and Business
3 60%
Analysis Report
(500 words +/-10%)
Due: 23: 59 PM, one week after session 5
20%
Individual Report for MBA Talk 2 (10%)
(500 words +/-10%)
Due: 23: 59 PM, one week after session 7
Group Presentation (40%)
Due: 23: 59 PM, 2 days before session 10
Group Business Analysis Report (20%)
(4000 words +/-10%)
Due: 23: 59 PM, one week after Session 10

Final marks and grades are subject to confirmation by the School Assessment Committees which
may scale, modify or otherwise amend the marks and grades for the unit, as may be required by
University policies.

 Note: To successfully complete this unit, students must:

▪ Attendance must be at 80% of classes and tutorials.
▪ Students must attain at least 50% in total of ALL ASSESSMENTS

Assessment 1: In-class participation (20%)

Class attendance and participation includes coming to class prepared and on time, taking part in class
discussions (this involves listening/reading as well as writing/speaking and completing all in-class activities) and
debates, asking questions, contributing your knowledge and insights in whatever form is appropriate, and striving
to make all your contributions excellent. It also includes doing the required reading and writing for each class.

The latter will be assessed by asking students, at the beginning of each class, a summary of the assigned reading
for the day.

Assessment 2: Report for MBA Talk (20%)

Details
This is individual assignment due on:
+ 23:59PM one week after Session 05 for Report of MBA Talk 1 (10%)
+ 23:59PM one week after Session 07 for Report of MBA Talk 2 (10%)

The students will report about their understanding and lesson learns from MBA Talk. The reflection from their
company is highly appreciated and evaluated.

Report Word limit: 500 words +/- 10%

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Marking criteria for Report for MBA Talk (10% each)

Distinction Unsatisfactory
Criteria Credit (65 - 75%) Pass (50 - 60%)
(80 - 100%) (0 - 45%)

Fairly adequate, yet Lack of most

Diverse and more Adequate, as
without 1 important important subject
than required required
subject matter matters

Contents
Accurate and Fairly accurate Mostly mistaken,
logical yet with and logical yet with many
Accurate and logical
some minor mis- with 1 important imporant mis-
interpretations mis- interpretation interpretations

Highly cohesive Sufficient

Logical structure Unclear structure
Structure structure and structure and
and contents and contents
contents contents

Assessment 3: Presentation a Business Analysis Report

(60%)
Details
This is group assignment due on 23:59PM 2 days before Session 10 for presentation and on 23:59PM Session
11
Team projects: Working in groups of 5-6.
The students will study a specific business case of Information System. The group assignment is about ‘solving
a problem’ due to Information System. Each group analyzes existing business challenges of a real company due
to Information System and draw recommendations and solutions for implementing a successful Information
System in chosen business case.
Presentation Duration: 25-30 minutes including Q&A
Report Word limit: 4,000 words +/- 10%

Marking criteria for Presentation (40%)

Criteria Distinction Credit Pass Unsatisfactory

(80 - 100%) (65 - 75%) (50 - 60%) (0 - 45%)

Contents Diverse and Adequate, as Fairly adequate, yet Lack of most

more than required without 1 important important subject
required subject matter matters

Accurate and Accurate and Fairly accurate and Mostly mistaken,

logical logical yet with logical yet with 1 with many imporant
some minor mis- important mis- mis- interpretations
interpretations interpretation

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Highly cohesive
Logical structure and Sufficient structure Unclear structure and
structure and slide
Structure and slide contents andslide contents slide contents
contents
visual support Appropriate visual Useful visual Ineffective visual
Excellent visual
support support support
support
Coherent but rather
Charismatic lead of not as charismatic The presentation is
Unclear
the conversation with presentation difficult to follow but
presentation and
Presentation skills highly convincing can highlight the
Convincing arguments
(individual) arguments main arguments
arguments
Excellent eye contact Good eye contact Fair eye contact and No eye contact
and body gestures and body gestures body gestures and body gestures
Timing and Have total control of Have some control
coordination the presentation flow of the presentation Finish on time but a
Over the time limit
and timing with great but sometimes lack of coordination
coordination uncoordinated
Give accurate and
Give accurate and
satisfactory answers
satisfactory answers
to most questions
Give accurate and to most questions Fail to answer
asked but not be able
Q&A satisfactory answers asked and provide most questions
to provide
to all questions asked appropriate asked
appropriate
justification for
justification for
difficult questions
difficult questions

Marking criteria for Business Analysis Report (20%)

Distinction Credit Pass Unsatisfactory

Criteria
(80 - 100%) (65 - 75%) (50 - 60%) (0 - 45%)

Fairly adequate, yet Lack of most

Diverse and more Adequate, as
without 1 important important subject
than required required
subject matter matters

Contents
Fairly accurate and
Accurate and logical Mostly mistaken,
logical yet with 1
Accurate andlogical yet with some minor with many imporant
important mis-
mis-interpretations mis- interpretations
interpretation

Highly cohesive
Logical structure Sufficient structure Unclear structure
Structure structure and
and contents andcontents and contents
contents

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General assessment requirements

Assignment cover sheet
All assignments, apart from the presentation, are to be submitted in hardcopy and online with an
Assignment Cover sheet required. Students should be aware that in submitting their work via E -
learning, they are confirming that their submission is their own work. Any incidents of academic
misconduct will be based on the acceptance of this condition.
Note: Assignment cover sheets can be located on your Canvas course (Files → Assignment Forms).
Students are to keep a copy of all assignments submitted for mark ing.
Group work requirements
Group assignments are to be submitted with a Group Assignment Cover Sheet as well as a Student
Evaluation of Group Member Participation Form. Non -contributing team members can sometimes be
an issue with group-work structured assessment. Individual student group work scores may be
adjusted as a result of peer dissatisfaction with a particular student’s contribution to group work
assignments, as reflected in submissions of the evaluation form.
Note: Group assignment cover sheets and the evaluation form can be located on E -learning site
(http://elearning.isb.edu.vn). Students are to keep a copy of all assignments submitted for marking.

Late submission
A student who submits a late assessment will be penalised by 10 per cent per day up to 10 days i.e.
marks equal to 10 per cent of the assignment’s worth will be deducted as a “flat rate” from the mark
awarded. For example, for an assignment with a possible highest mark of 50, the student’s awarded
mark will have five marks deducted per late day. Saturday and Sunday count as one day each.
Assessments will not be accepted after the marked assessment task has been returned to students
who submitted the task on time except where compulsory items of assessment must be submitted.
An assessment submitted at any time after the due time on the due date will be deemed to be a late
submission and late submission penalties will accrue immediately from the due time and date.
Extension of due date for submission
Requests for extensions, with evidence of extenuating circumstances, may be submitted before, on
or up to two days after (by 5.00pm) the due date of an assessment. A student may apply for an
extension of the due date for an assessment task if extenuating circumstances outside thei r control,
and sufficiently grave in nature or duration, cause significant disruption to their capacity to study
effectively. Applications should be submitted with supporting documentation, to the Unit Coordinator
or other designated staff member (with a copy to the lecturer). If a late application is not approved
the late penalty will apply from the due date.
Special Consideration
Special Consideration may be given to students whose performance during the teaching session, in
an assignment or in an exam has been affected by serious misadventure, accident or extenuating
circumstances beyond their control. Applying for and receiving special consideration means that
those circumstances are taken into account when we calculate your grade. Students can apply fo r
all types of Special Consideration online using the Special Consideration & Deferred Exam Form. All
applications for Special Consideration must contain appropriate supporting documentation to
substantiate the circumstances that are impacting on your stud ies. Applications without supporting
documentation will not be considered.

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Teaching activities
Schedule of activities
SESSION Lecturer Program Schedule Content and Activities

1.
• Information systems transform business
Sat, 15 Oct. Information Systems • The impact of information systems on
in Global Business management, organizations and technology
(13:30 – 16:30) Dr. Khanh Ngo and Organization • Systems serve the different management groups in
a business
D101*

2.
• Business process and Information System
Sat, 22 Oct.
Information Systems • Develop competitive strategies using information
Dr. Khanh Ngo
and Strategy systems
(13:30 – 16:30)
• Group project introduction
D101

3. • Enterprise systems help businesses achieve

operational excellence
Sat, 29 Oct. Enterprise
• Supply chain management systems coordinate
Dr. Khanh Ngo applications ERP,
planning, production, and logistic with suppliers
(13:30 – 16:30) SCM, CRM
• Customer relationship management systems help
D101 firms achieve customer intimacy

4.

Sat, 05 Nov. • Introduction and demonstration about SAP

SAP Business by
Dr. Khanh Ngo Business By Design
design
(13:30 – 16:30) • Hands-on in SAP Business By Design

D101

5.

Sat, 12 Nov.
Dr. Khanh Ngo + • Topic: Benefits and challenges in CRM Usage to
MBA Talk
Industry Guests manage Sales
(13:30 – 16:30)

196 Hall*

6.

Sat, 19 Nov. • Introduction and demonstration about SAP

SAP Business by
Dr. Khanh Ngo Business By Design CRM
design CRM
(13:30 – 16:30) • Hands-on in SAP Business By Design

ONLINE*

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7.

Sat, 26 Nov.
Dr. Khanh Ngo +
MBA Talk • Topic: How to be successful in digital transformation?
Industry Guests
(13:30 – 16:30)

196 Hall*

8.

Wed, 30 Nov. • Introduction and demonstration about SAP Business

SAP Business by
Dr. Khanh Ngo By Design SCM
design SCM
(18:00 – 21:00) • Hands-on in SAP Business By Design

ONLINE

9.

Sun, 11 Dec. • Discuss the benefits of using the proven methodology

Implementation
Dr. Khanh Ngo • Provide an understanding of the key deliverables
Methodology
(09:00 – 12:00) within the phases of the methodology
• Discuss the project milestones
D101

10.

Sun, 11 Dec.
Dr. Khanh Ngo Project Presentation Project Presentation
(13:30 – 16:30)

D101

*Room D101 is located on the 1 st floor, No. 196 Tran Quang Khai Street, Tan Dinh Ward,
District 1.

*Zoom link:
Join Zoom Meeting
https://zoom.us/j/98812096831?pwd=QWwxTC91SGhiV1FLUVlxZStEcWdVdz09

Meeting ID: 988 1209 6831

Passcode: 375976

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Learning resources
Essential reading
Prescribed Kenneth C. Laudon, Jane P. Laudon - Management Information Systems_
Textbook Managing the Digital Firm-Pearson (2019)

Garlin, F, Hayek, J, Mariyani-Squire, E & Spanjaard, D (comp) 2018, 200911

Recommended Enterprise innovation and markets, 5th edn, John Wiley and Sons Australia Pty
readings Limited, Milton Queensland 4064, Australia

Open SAP materials: https://open.sap.com/

Online resources
https://smartlib.ueh.edu.vn/
E-library Username and Password will be the same with your PSO email account.
Brief instructions HERE

E-learning https://learn.pso.edu.vn/

General Information & Policy

Referencing
Plagiarism
Student assignments are to contain original content created by the students. Assignments will be
rejected if they include plagiarised content or contain excessive amounts of quoted/cited material
and minimal original content. Students will receive a grade of ZERO (0%) for any assignments
rejected for this reason. Written assignments WILL BE checked by the lecturer with Turnitin.com,
an online plagiarism-checking tool.
Sources
Furthermore, your reference to support your statements must be from a reliable so urce, such as
textbooks, additional reading materials, and reference books. However, many websites are not
reliable sources. Examples are Wikipedia.org, about.com, and ask.com. If you are not sure if a
reference is acceptable or not, please contact the lec turer.
Referencing & Citation
The Publication Manual of the American Psychological Association (APA) 6th ed., will serve as the
primary reference materials for all students. Therefore, all papers must be submitted in APA format.
The mechanics of student papers and work will be evaluated, as well as the content.
Submission
Assignment cover sheet
- All assignments are required to be submitted with an Assignment Cover Sheet.
- Group assignments are to be submitted with a Group Assignment Cover Sheet as well as a
Peer Evaluation Form depending on the request of unit instructor.
Non-contributing team members can sometimes be an issue with group -work structured
assessment. Individual student group work scores may be adjusted as a result of peer
dissatisfaction with a particular student’s contribution to group work assignments, as reflected in
submissions of the evaluation form.
Submission style
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Assignments are expected to achieve a professional standard:

- Be typed, one and a half spaced, on A4 pa per
- Use a simple clear format, suitable for a report to senior management in a commercial
organisation.
Submission method
Soft copy: submitted electronically via E -learning system by 11:59 PM on the due date (Suggested
title: Student name_Student ID_Unitname_Name of Assignment).
Late assignment and make-up policy
No late assignments will be accepted unless prior authorisation granted by the Academic
Department based on a Special Consideration Application for assessment task extension.
Students must complete all assessments on the assigned dates including quizzes, mid -term test,
and final exam. If there are extenuating or unforeseen circumstances, students must follow the
school’s policies and procedures accordingly.
Attendance
Students are required to attend a minimum of 80% of all classes (which normally 08/10 sessions).
Other cases equating to an absence:
- Arriving to class late by 15 minutes at the beginning,
- Arriving late by 5 minutes after the break
- Leaving prior to the scheduled end time without the permission of the lecturer
If you are unable to attend any session, please let your lecturer know AND submit a request for
absence form to program administrator prior to the session.
IMPORTANT: Students will not be allowed to sit in the final examination if violating the above
absence rule.
If you are unable to attend any session, please let your lecturer know AND submit a request for
absence form to program administrator prior to the session.
Electronic device use
- Cell phones will be turned off or switched to vibrate mode before class starts.
- No phone calls or text messaging are allowed inside classroom during class time.
- Portable listening and/or music devices may not be operated in the classroom.
- Headphones and/or ear buds of any type may not be worn while in the classroom whether
operating or not.
- Laptop and other electronic devices are not permitted unless specifically authorised by the
lecturer exclusively for note taking and doing class work.
IMPORTANT: If you are in violation of these policies you will be excused from class and an absence
will be assessed.

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You and this unit

What is expected of you
Workload
In order to optimise the value of your learning, it is strongly advised that you prepare before each
session, enthusiastically participate in each session, and then reflect on each session. The amount
of time spent out of class will vary for each individua l, depending on competencies and proficiency
in any area. An average of 10 hours per week is recommended to gain value in the completion of
your studies. Effective learning requires interaction between you, your instructor, and your peers.

The better prepared you are before each session the greater the learning value due to more focused
questions and discussions. In addition, reflecting on what you have learned is an important process
for you to confidently apply your newly learned skills.
Therefore, in order to gain the most learning value from the synergistic relationship between your
support materials and your specific unit material it is highly recommended you follow these steps
for each session:

Read the support materials, notes and answer any given questions or problems.
Before each
Pre-read your instructor’s lecture notes for more detailed comprehension.
session
Follow any other learning leads from your Instructor including the Elearning site.
Enthusiastically participate in the “activities” guided by your instructor.
Contribute to each session with focused questions and discussions.
During each
Attempt any questions and problems shown in your session.
session
Identify clearly what you know and what you don’t know.
Ask your instructor about any questions or problems from this or any session.
Attempt any questions and problems advised by your instructor.
Reflect in action (while doing these questions and problems).
After each
Review the worked solutions to questions and problems.
session
Reflect on action (after you have done these questions and problems).
Identify clearly what you know and what you don’t know.

Student responsibilities and conduct

Familiarise yourself with University policies on assessment and examinations.
Ensure that you understand the requirements, including timetables, for
examinations and other assessments tasks.
Ensure you read and understand the assessment requirements and note the
submission dates, and seek assistance from the lecturer and/or unit coordinator
when needed.
Notify relevant staff (e.g. lecturer, unit coordinator, disability adviser) as soon as
Student possible prior to, or at the beginning of, the semester to accommodate special
responsibilities requirements.
Submit individual and unassisted assessment work, except as otherwise
permitted. Cheating, plagiarism, fabrication or falsification of data will be severely
dealt with.
Behave ethically and appropriately, avoiding any action or behaviour whic h would
unfairly disadvantage or advantage another student. Where group work is
assigned, ensure that every group member has the opportunity to contribute in a
meaningful way.
Attend all lectures and tutorials – failure to attend is often the main cause for low
final grades.

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Respect the needs of other students who are participating in any class activities.
Student Pay attention in lectures and tutorials – these provide key information for all
conduct and examinable material.
behaviour Do not use mobile phones during the lecture and tutorials and do not have ongoing
conversations with fellow students during the lecture or if another student is
presenting work in the tutorials.
Please use electronic devices for taking notes only, not surfing the net or che cking
email.
Use Elearning discussion boards constructively – they are there for interaction
between the students and between teaching staff and the students. Unfounded
criticisms will be removed from the relevant discussion board.
If issues arise with other students, or teaching staff, please see the unit
coordinator in the first instance rather than broadcasting your concerns in a public
forum.

Email etiquette
Your teachers receive many emails each day. In order to enable them to respond to your emails
appropriately and in a timely fashion, students are asked to follow basic requirements of
professional communication. Firstly, all emails should have a concise and descriptive title, including
the class and name of the unit you are enquiring about as your teacher may be teaching more than
one unit/class. Students need to be clear about the intention of their emails, use appropriate tone
and language, proof-read what is written in the email before sending it. Students should also allow
3-4 working days for a response before following up. If the matter is legitimately urgent, you may
indicate this in the email subject header but be sure that the email does require an immediate
response before using this strategy. If your email request is complex and requires a lengthy
response it may be probably best to make an appointment with your teacher to meet in person.
Disability support services
Students with disabilities are advised that accommodations and services are available at UEH -ISB.
It is the student's responsibility to contact UEH -ISB office and submit appropriate documentation
prior to receiving such services.
Additional information
This unit guide may be revised at the discretion of the Unit Coordinator with approval from Program
Academic Director and School Academic Committee where appropriate.

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What you can expect from the teaching team

Academic staff carry out their teaching responsibilities under the authority of the Dean of the School
of Business.
Assess students’ work fairly, objectively and consistently and when in doubt
consult with the unit coordinator or Director of Academic Program.
Provide students with appropriate, helpful and explanatory feedback on all work
submitted for assessment.
Make reasonable accommodation (e.g. length of time to complete) in assessment
Staff tasks and examinations for students with special requirements and to seek
responsibilities assistance from the Disability Advisor and Counsellor where appropriate and
needed.
Ensure deadlines for the submission of examination papers to the Academic
Registrar are met.
Immediately report to the unit coordinator any instances of student cheating,
collusion and/or plagiarism.
Act in good faith and with honesty, integrity, transparenc y and impartiality.
Act with diligence and responsiveness and treat other University members with
fairness, respect and courtesy and without discrimination or harassment.
Foster and protect the reputation of the University.
Carry out duties as best you can within your delegated authority, constantly
enhancing your professional knowledge.
Be accountable for all actions and decisions, providing documentation and sound
Staff code of
reasons for them.
conduct
Not act in a manner that inhibits another person from fulfilling the re quirements of
their position.
Respect the confidentiality of entrusted information.
Be alert to issues of conflict of interest and take action to declare and avoid them.
Use University resources properly and in accordance with work health and safety
obligations.
Report all fraud and corrupt conduct.

Policy and how it affects you

The University has a number of policies that relate to teaching and learning. It is important that you
understand how these may affect you and your studies.

In particular, it is essential that you are familiar with the student misconduct rule and how to avoid
misconduct of any type. Breaches of this policy can have very serious consequences. Your lecturers
can help you with referencing and academic writing and plagiarism. If you are unsure about any of
your work, you should also ask your tutor or lecturer for advice and feedback.

Raising concerns
If you have a concern about this unit please contact your lecturer or tutor in the first instance. If
the matter is not resolved, then you may contact the Student Advisor (see inside front cover). If you
would prefer to speak to someone else, you are advised to contact the Academic Program Director
to investigate and to respond to you.

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