International School of Business

MANAGEMENT INFORMATION SYSTEM

Quarter 1 2024
PSO MBA 8

Learning Guide
Dr. Khanh Ngo
Dr. Vladimir Mariano

Jan – 2024
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About Management Information System

Contacts
Below is a list of contacts for this unit. Please liaise directly with your lecturer/unit coordinator regarding
appropriate consultation times. It is usually best to make contact with these staff via email.

Dr. Khanh Ngo

Dr. Vladimir Mariano

Lecturer Email: khanh.ngo@isb.edu.vn

Email: vladmariano@gmail.com
Depending on the course, Co-lecturer/Tutor could be assigned if
necessary.
Ms. Le Du Mai Chi
Student Advisor 41-43 Vo Van Tan street, District 3, Ho Chi Minh City
Phone: 0853909041 Email: chi.le@isb.edu.vn

Unit overview
Management Information System (MIS) is very important for decision-making of any organization. The corporate
environment is dynamic involving uncertainties and risks. These uncertainties and risks drive business organizations
to take complicated decision to survive in the market. Since the primary goal of any organization is to improve its
profitability and sustain in the long run. Hence, any business establishment cannot afford to ignore the importance of
MIS.

Organizations require a range of information systems, such as Enterprise Resource Planning systems (ERP), Customer
Relationship Management systems (CRM), Supply Chain Management systems (SCM) etc…We focus our attention
on the main types of these systems including their key properties and components, basic issues related to the
selection, implementation, architecture, and use of such systems. We also give a hands-on experience on an
enterprise system, which is commonly used in industry.

This course takes a management instead of a technical approach to the material presented. It should be of interest to
students of general management interested in information technology issues and to students of information technology
interested in management issues.

Pre-requisites
None

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Assessment information

Unit learning outcomes

The table below outlines the unit learning outcomes (ULOs) for this unit. Upon completion of this unit,
students will be able to:
Understand why is Information System essential in business today and how can information systems
1
help businesses become more competitive.
Translate the core information system applications businesses are using today to improve
2
operational excellence and decision making: ERP, CRM, SCM, etc.
Exercise a real ERP System (including CRM and SCM) to understand how it works in different
3
functions inside a company.
Realize how to use the acquired knowledge to analyze and design information system
4
solutions to business problems.

Program learning outcomes

In line with its focus on assuring students’ skills in unit learning outcomes 1 -7 above, this unit is also
responsible for introducing/developing/assuring the following program -level learning outcomes (PLOs):
Knowledge & Application
1 Solid understanding and competency of appropriate application of business discipline-specific
knowledge.
Communication
2 Competency in professional written and oral communication suited to multiple audiences and
contexts.
Teamwork
3
Effective collaboration in teamwork or other tasks in organizational settings.
Critical thinking
4
Critical thinking through appropriate observing, analysing and reasoning, etc.
Problem solving
5
Effective and constructive problem solving.
Ethics
6 An ethical perspective, including an understanding of the ethical responsibilities of
organizations.
Cultural Diversity

7 A global mindset, including an understanding of the different business settings, the ability
to identify foreign market potentials, to diagnose cross-cultural communication problems
and propose appropriate solutions.

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Assessment summary
NO. ASSESSMENT ASSESSMENT ITEM AND DUE DATE VALUE (/100)

1 In class participation Individual 30%

Individual Report for MBA Talk 1 (10%)

2 Report for MBA Talk
Presentation and Business
3 50%
Analysis Report
(600 words +/-10%)
Due: 23: 59 PM, one week after MBA Talk
1
20%
Individual Report for MBA Talk 2 (10%)
(600 words +/-10%)
Due: 23: 59 PM, one week after MBA Talk
2
Group Presentation (40%)
Due: 23: 59 PM, 2 days before last session
Group Business Analysis Report (10%)
(6000 words +/-10%)
Due: 23: 59 PM, one week after last session

Final marks and grades are subject to confirmation by the School Assessment Committees which may
scale, modify or otherwise amend the marks and grades for the unit, as may be required by University
policies.

 Note: To successfully complete this unit, students must:

▪ Attendance must be at 80% of classes and tutorials.
▪ Students must attain at least 50% in total of ALL ASSESSMENTS

Assessment 1: In-class participation (30%)

Class attendance and participation includes coming to class prepared and on time, taking part in class discussions
(this involves listening/reading as well as writing/speaking and completing all in-class activities) and debates, asking
questions, contributing your knowledge and insights in whatever form is appropriate, and striving to make all your
contributions excellent. It also includes doing the required reading and writing for each class.

The latter will be assessed by asking students, at the beginning of each class, a summary of the assigned reading for
the day.

Assessment 2: Report for MBA Talk (20%)

Details
This is individual assignment due on:
+ 23:59PM one week after MBA Talk 1 for Report of MBA Talk 1 (10%)
+ 23:59PM one week after MBA Talk 2 for Report of MBA Talk 2 (10%)

The students will report about their understanding and lesson learns from MBA Talk. The reflection from their company
is highly appreciated and evaluated.

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Report Word limit: 600 words +/- 10%

Marking criteria for Report for MBA Talk (10% each)

Distinction Unsatisfactory
Criteria Credit (65 - 75%) Pass (50 - 60%)
(80 - 100%) (0 - 45%)

Fairly adequate, yet Lack of most

Diverse and more Adequate, as
without 1 important important subject
than required required
subject matter matters

Contents
Accurate and Fairly accurate Mostly mistaken,
logical yet with and logical yet with many
Accurate and logical
some minor mis- with 1 important imporant mis-
interpretations mis- interpretation interpretations

Highly cohesive Sufficient

Logical structure Unclear structure
Structure structure and structure and
and contents and contents
contents contents

Assessment 3: Presentation a Business Analysis Report (50%)

Details
This is group assignment due on 23:59PM 2 days before final session for presentation and on 23:59PM 01 week after
final session for Business Analysis Report
Team projects: Working in groups of 5-6.
The students will study a specific business case of Information System. The group assignment is about ‘solving a
problem’ due to Information System. Each group analyzes existing business challenges of a real company due to
Information System and draw recommendations and solutions for implementing a successful Information System in
chosen business case.
Presentation Duration: 25-30 minutes including Q&A
Report Word limit: 6,000 words +/- 10%

Marking criteria for Presentation (40%)

Criteria Distinction Credit Pass Unsatisfactory

(80 - 100%) (65 - 75%) (50 - 60%) (0 - 45%)

Contents Diverse and Adequate, as Fairly adequate, yet Lack of most

more than required without 1 important important subject
required subject matter matters

Accurate and Accurate and Fairly accurate and Mostly mistaken,

logical logical yet with logical yet with 1 with many imporant
some minor mis- important mis- mis- interpretations
interpretations interpretation

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Highly cohesive
Logical structure and Sufficient structure Unclear structure and
structure and slide
Structure and slide contents andslide contents slide contents
contents
visual support Appropriate visual Useful visual Ineffective visual
Excellent visual
support support support
support
Coherent but rather
Charismatic lead of not as charismatic The presentation is
Unclear
the conversation with presentation difficult to follow but
presentation and
Presentation skills highly convincing can highlight the
Convincing arguments
(individual) arguments main arguments
arguments
Excellent eye contact Good eye contact Fair eye contact and No eye contact
and body gestures and body gestures body gestures and body gestures
Timing and Have total control of Have some control
coordination the presentation flow of the presentation Finish on time but a
Over the time limit
and timing with great but sometimes lack of coordination
coordination uncoordinated
Give accurate and
Give accurate and
satisfactory answers
satisfactory answers
to most questions
Give accurate and to most questions Fail to answer
asked but not be able
Q&A satisfactory answers asked and provide most questions
to provide
to all questions asked appropriate asked
appropriate
justification for
justification for
difficult questions
difficult questions

Marking criteria for Business Analysis Report (10%)

Distinction Credit Pass Unsatisfactory

Criteria
(80 - 100%) (65 - 75%) (50 - 60%) (0 - 45%)

Fairly adequate, yet Lack of most

Diverse and more Adequate, as
without 1 important important subject
than required required
subject matter matters

Contents
Fairly accurate and
Accurate and logical Mostly mistaken,
logical yet with 1
Accurate andlogical yet with some minor with many imporant
important mis-
mis-interpretations mis- interpretations
interpretation

Highly cohesive
Logical structure Sufficient structure Unclear structure
Structure structure and
and contents andcontents and contents
contents

General assessment requirements

Assignment cover sheet
All assignments, apart from the presentation, are to be submitted in hardcopy and online with an
Assignment Cover sheet required. Students should be aware that in submitting their work via E -learning,

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they are confirming that their submission is their own work. Any incidents of academic misconduct will be
based on the acceptance of this condition.
Note: Assignment cover sheets can be located on your Canvas course (Files → Assignment Forms).
Students are to keep a copy of all assignments submitted for marking.
Group work requirements
Group assignments are to be submitted with a Group Assignment Cover Sheet as well as a Student
Evaluation of Group Member Participation Form. Non -contributing team members can sometimes be an
issue with group-work structured assessment. Individual student group work scores may be adjusted as
a result of peer dissatisfaction with a particular student’s contribution to group work assignments, as
reflected in submissions of the evaluation form.
Note: Group assignment cover sheets and the evaluation form can be located on E -learning site
(http://elearning.isb.edu.vn). Students are to keep a copy of all assignments submitted for marking.

Late submission
A student who submits a late assessment will be penalised by 10 per cent per day up to 10 days i.e.
marks equal to 10 per cent of the assignment’s worth will be deducted as a “flat rate” from the mark
awarded. For example, for an assignment with a possible highest mark of 50, the student’s awarded mark
will have five marks deducted per late day. Saturday and Sunday count as one day each. Assessments
will not be accepted after the marked assessment task has been returned to students who submitted the
task on time except where compulsory items of assessment must be submitted.
An assessment submitted at any time after the due time on the due date will be deemed to be a late
submission and late submission penalties will accrue immediately from the due time and date.
Extension of due date for submission
Requests for extensions, with evidence of extenuating circumstances, may be submitted before, on or up
to two days after (by 5.00pm) the due date of an assessment. A student may apply for an extension of
the due date for an assessment task if extenuating c ircumstances outside their control, and sufficiently
grave in nature or duration, cause significant disruption to their capacity to study effectively. Applications
should be submitted with supporting documentation, to the Unit Coordinator or other designat ed staff
member (with a copy to the lecturer). If a late application is not approved the late penalty will apply from
the due date.
Special Consideration
Special Consideration may be given to students whose performance during the teaching session, in an
assignment or in an exam has been affected by serious misadventure, accident or extenuating
circumstances beyond their control. Applying for and receiving s pecial consideration means that those
circumstances are taken into account when we calculate your grade. Students can apply for all types of
Special Consideration online using the Special Consideration & Deferred Exam Form. All applications for
Special Consideration must contain appropriate supporting documentation to substantiate the
circumstances that are impacting on your studies. Applications without supporting documentation will not
be considered.

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Teaching activities
Schedule of activities
SESSION Lecturer Program Schedule Content and Activities

• Information systems transform business

Information Systems • The impact of information systems on management,

1. Dr. Khanh Ngo in Global Business organizations and technology
and Organization
• Systems serve the different management groups in a
business

• SAP S4/HANA Introduction

Dr. Vladimir • SAP S4/HANA Application Modules
2. Introduction to ERP
Mariano • Data in an ERP system
• Navigation to SAP S/4 HANA

• SAP S4/HANA – Global Bike Incorporated (GBI)

Dr. Vladimir Introduction to ERP
3. • Business Processes
Mariano (Ctd.)
• Process Integration

• Business process and Information System

Information Systems • Develop competitive strategies using information

4. Dr. Khanh Ngo
and Strategy systems

• Group project introduction

The Procurement • MM Organizational Structure

Dr. Vladimir
5. Process (Procure to • MM Master Data
Mariano
Pay Process) • Procure-To-Pay Process

The Procurement • Procure-To-Pay Process (Ctd.)

Dr. Vladimir
6. Process (Procure to • Activities: Exercises and Case studies on MM
Mariano
Pay Process) – Ctd. Process

• Customer relationship management systems help

Enterprise
firms achieve customer intimacy
7. Dr. Khanh Ngo applications CRM,
• Supply chain management systems coordinate
SCM
planning, production, and logistic with suppliers

The Fulfillment • SD Organizational Structure

Dr. Vladimir
8. Process (Order to • SD Master Data
Mariano
Cash Process) • Sales Order Process

• Sales Order Process (Ctd.)

The Fulfillment
Dr. Vladimir • Document Flow
9. Process (Order to
Mariano • Activities: Exercises and Case studies on MM
Cash Process)
Process

• Topic: Effective CRM Management for Sales and

10. Dr. Khanh Ngo MBA Talk 1
Marketing: practical view.

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SESSION Lecturer Program Schedule Content and Activities

• Overview of MM and SD Processes

Dr. Vladimir • Process Inegration (Chapter 9 of Recommended
11. Process Integration
Mariano Reading)
• Reporting

• Introduction
• Critical Success and Failure Factors
Dr. Vladimir Implementation • Implementation Methodology
12.
Mariano Methdology o Benefits of using a proven methodology
o Key deliverables within the phases of the
methodology

13. Dr. Khanh Ngo MBA Talk 2 • Topic: How to succeed in digital transformation?

Final Project
14. Dr. Khanh Ngo • Project Presentation
Presentation

Learning resources
Essential reading
Prescribed Kenneth C. Laudon, Jane P. Laudon - Management Information Systems_
Textbook Managing the Digital Firm-Pearson (2019)

Magal, S. R., & Word, J. (2011). Integrated business processes with ERP
Recommended systems. Wiley Publishing.
readings
Open SAP materials: https://open.sap.com/

Online resources
https://smartlib.ueh.edu.vn/
E-library Username and Password will be the same with your PSO email account.
Brief instructions HERE

E-learning https://learn.pso.edu.vn/

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General Information & Policy

Referencing
Plagiarism
Student assignments are to contain original content created by the students. Assignments will be rejected
if they include plagiarised content or contain excessive amounts of quoted/cited material and minimal
original content. Students will receive a grade of ZERO (0%) for any assignments rejected for this reason.
Written assignments WILL BE checked by the lecturer with Turnitin.com, an online plagiarism -checking
tool.
Sources
Furthermore, your reference to support your statements must be from a reliable source, such as
textbooks, additional reading materials, and reference books. However, many websites are not reliable
sources. Examples are Wikipedia.org, about.com, and ask.com. If you are not sure if a reference is
acceptable or not, please contact the lecturer.
Referencing & Citation
The Publication Manual of the American Psychological Association (APA) 6th ed., will serve as the primary
reference materials for all students. Therefore, all papers must be submitted in APA format. The
mechanics of student papers and work will be evaluated, as well as the content.
Submission
Assignment cover sheet
- All assignments are required to be submitted with an Assignment Cover Sheet.
- Group assignments are to be submitted with a Group Assignment Cover Sheet as well as a Peer
Evaluation Form depending on the request of unit instructor.
Non-contributing team members can sometimes be an issue with group -work structured assessment.
Individual student group work scores may be adjusted as a result of peer dissatisfaction with a particular
student’s contribution to group work assignments, as r eflected in submissions of the evaluation form.
Submission style
Assignments are expected to achieve a professional standard:
- Be typed, one and a half spaced, on A4 paper
- Use a simple clear format, suitable for a report to senior management in a commercial
organisation.
Submission method
Soft copy: submitted electronically via E-learning system by 11:59 PM on the due date (Suggested title:
Student name_Student ID_Unitname_Name of Assignment).
Late assignment and make-up policy
No late assignments will be accepted unless prior authorisation granted by the Academic Department
based on a Special Consideration Application for assessment task extension.
Students must complete all assessments on the assigned dates including quizzes, mid -term test, and final
exam. If there are extenuating or unforeseen circumstances, students must follow the school’s policies
and procedures accordingly.
Attendance
Students are required to attend a minimum of 80% of all classes (which normally 08/10 sessions).
Other cases equating to an absence:
- Arriving to class late by 15 minutes at the beginning,
- Arriving late by 5 minutes after the break
- Leaving prior to the scheduled end time without the permission of the lecturer
If you are unable to attend any session, please let your lecturer know AND submit a request for absence
form to program administrator prior to the session.

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IMPORTANT: Students will not be allowed to sit in the final examination if violating the above absence
rule.
If you are unable to attend any session, please let your lecturer know AND submit a request for absence
form to program administrator prior to the session.
Electronic device use
- Cell phones will be turned off or switched to vibrate mode before class starts.
- No phone calls or text messaging are allowed inside classroom during class time.
- Portable listening and/or music devices may not be operated in the classroom.
- Headphones and/or ear buds of any type may not be worn while in the classroom whether
operating or not.
- Laptop and other electronic devices are not permitted unless specifically authorised by the
lecturer exclusively for note taking and doing class work.
IMPORTANT: If you are in violation of these policies you will be excused from class and an absence will
be assessed.

You and this unit

What is expected of you
Workload
In order to optimise the value of your learning, it is strongly advised that you prepare before each session,
enthusiastically participate in each session, and then reflect on each session. The amount of time spent
out of class will vary for each individual, depending on competencies and proficiency in any area. An
average of 10 hours per week is recommended to gain value in the completion of your studies. Effective
learning requires interaction between you, your instructor, and your peers.

The better prepared you are before each session the greater the learning value due to more focused
questions and discussions. In addition, reflecting on what you have learned is an important process for
you to confidently apply your newly learned skills.
Therefore, in order to gain the most learning value from the synergistic relationship between your support
materials and your specific unit material it is highly recommended you follow these steps for each session:

Read the support materials, notes and answer any given questions or problems.
Before each
Pre-read your instructor’s lecture notes for more detailed comprehension.
session
Follow any other learning leads from your Instructor including the Elearning site.
Enthusiastically participate in the “activities” guided by your instructor.
Contribute to each session with focused questions and discussions.
During each
Attempt any questions and problems shown in your session.
session
Identify clearly what you know and what you don’t know.
Ask your instructor about any questions or problems from this or any session.
Attempt any questions and problems advised by your instructor.
Reflect in action (while doing these questions and problems).
After each
Review the worked solutions to questions and problems.
session
Reflect on action (after you have done these questions and problems).
Identify clearly what you know and what you don’t know.

Student responsibilities and conduct

Familiarise yourself with University policies on assessment and examinations.
Ensure that you understand the requirements, including timetables, for examinations
Student and other assessments tasks.
responsibilities Ensure you read and understand the assessment requirements and note the
submission dates, and seek assistance from the lecturer and/or unit coordinator
when needed.

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Notify relevant staff (e.g. lecturer, unit coordinator, disability adviser) as soon as
possible prior to, or at the beginning of, the semester to accommodate special
requirements.
Submit individual and unassisted assessment work, except as otherwise permitted.
Cheating, plagiarism, fabrication or falsification of data will be severely dealt with.
Behave ethically and appropriately, avoiding any action or behaviour which would
unfairly disadvantage or advantage another student. Where group work is assigned,
ensure that every group member has the opportunity to contribute in a meaningful
way.
Attend all lectures and tutorials – failure to attend is often the main cause for low
final grades.
Respect the needs of other students who are participating in any class activities.
Pay attention in lectures and tutorials – these provide key information for all
examinable material.
Do not use mobile phones during the lecture and tutorials and do not have ongoing
conversations with fellow students during the lecture or if another student is
presenting work in the tutorials.
Student
Please use electronic devices for taking notes only, not surfing the net or checking
conduct and
email.
behaviour
Use Elearning discussion boards constructively – they are there for interaction
between the students and between teaching staff and the students. Unfounded
criticisms will be removed from the relevant discussion board.
If issues arise with other students, or teaching staff, please see the unit coordinator
in the first instance rather than broadcasting your concerns in a public forum.

Email etiquette
Your teachers receive many emails each day. In order to enable them to respond to your emails
appropriately and in a timely fashion, students are asked to follow basic requirements of professional
communication. Firstly, all emails should have a concise and descriptive title, including the class and
name of the unit you are enquiring about as your teacher may be teaching more than one unit/class.
Students need to be clear about the intention of their emails, use appropriat e tone and language, proof-
read what is written in the email before sending it. Students should also allow 3-4 working days for a
response before following up. If the matter is legitimately urgent, you may indicate this in the email subject
header but be sure that the email does require an immediate response before using this strategy. If your
email request is complex and requires a lengthy response it may be probably best to make an appointment
with your teacher to meet in person.
Disability support services
Students with disabilities are advised that accommodations and services are available at UEH -ISB. It is
the student's responsibility to contact UEH-ISB office and submit appropriate documentation prior to
receiving such services.
Additional information
This unit guide may be revised at the discretion of the Unit Coordinator with approval from Program
Academic Director and School Academic Committee where appropriate.

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What you can expect from the teaching team

Academic staff carry out their teaching responsibilities under the authority of the Dean of the School of
Business.
Assess students’ work fairly, objectively and consistently and when in doubt consult
with the unit coordinator or Director of Academic Program.
Provide students with appropriate, helpful and explanatory feedback on all work
submitted for assessment.
Make reasonable accommodation (e.g. length of time to complete) in assessment
Staff
tasks and examinations for students with special requirements and to seek assistance
responsibilities
from the Disability Advisor and Counsellor where appropriate and needed.
Ensure deadlines for the submission of examination papers to the Academic Registrar
are met.
Immediately report to the unit coordinator any instances of student cheating, collusion
and/or plagiarism.
Act in good faith and with honesty, integrity, transparency and impartiality.
Act with diligence and responsiveness and treat other University members with
fairness, respect and courtesy and without discrimination or harassment.
Foster and protect the reputation of the University.
Carry out duties as best you can within your delegated authority, constantly enhancing
your professional knowledge.
Be accountable for all actions and decisions, providing documentation and sound
Staff code of
reasons for them.
conduct
Not act in a manner that inhibits another person from fulfilling the requirements of their
position.
Respect the confidentiality of entrusted information.
Be alert to issues of conflict of interest and take action to declare and avoid them.
Use University resources properly and in accordance with work health and safety
obligations.
Report all fraud and corrupt conduct.

Policy and how it affects you

The University has a number of policies that relate to teaching and learning. It is important that you
understand how these may affect you and your studies.

In particular, it is essential that you are familiar with the student misconduct rule and how to avoid
misconduct of any type. Breaches of this policy can have very serious consequences. Your lecturers can
help you with referencing and academic writing and plagiarism. If you are unsure about any of your work,
you should also ask your tutor or lecturer for advice and feedback.

Raising concerns
If you have a concern about this unit please contact your lecturer or tutor in the first instance. If the
matter is not resolved, then you may contact the Student Advisor (see inside front cover). If you would
prefer to speak to someone else, you are advised to contact the Academic Program Director to investigate
and to respond to you.

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