Bus.

103 E
section Two

1- Production management is: A process of planning, organizing, directing and

controlling the activities of the production function. It combines and
transforms various resources used in the production subsystem of the
organization into value added product in a controlled manner as per the
policies of the organization’. (True)

2- An operation is defined in terms of the mission it serves for the organization,

technology it employs and the human and managerial processes it involves.
3- Operations in an organization can be categorized into Manufacturing
Operations and Service Operations. (True)
4- Services Operations is a conversion process that includes manufacturing
yields a tangible output: a physical good such as Breakfast in Hotels. (False)
Correction: Manufacturing operations

5- Manufacturing Operations is a conversion process that includes

manufacturing yields a tangible output: a service such care treatment in
hospitals. (False)
Correction: Services operations

6- An operations system is the system that converts inputs in order to provide

outputs, which are required by a customer. (True)

7- Operations system is the system that converts physical resources into outputs,
the function of which is to satisfy customer wants. (True)
Hint: “Another definition”

8- An operating system is the part of an organization that produces the

organization's physical goods and services. (True)
Hint: “Another definition”

9- The operations system mains a configuration of resources combined for the

provision of goods or services
Hint: “Another definition”
 10- Land, Labor, Building, and Equipment are considered as Outputs. (False)

Correction: Inputs
11- Planning: is the activity that establishes a course of action and guide future
decision making. (True_

12- Organizing: is the activities that establish a structure of tasks and authority.
Operation managers establish a structure of roles and the flow of information
within the operations subsystem. (True)

13- Controlling: is the activities that assure the actual performance in accordance
with planned performance. (True)

14- Productivity: Refers to the ratio between values of output per work hour to the
cost of inputs. (True)

15- Resources: are the arrangement of components designed to achieve objectives

according to the plan. (False)
16- Correction: Systems