Revision Questions

• Which of the following is most likely NOT one of the goals of a

firm's employee orientation program?

A) making new employees feel like part of a team

B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and
strategies

Answer: C
How do situational interviews differ from behavioral interviews?

A) Situational interviews are based on an applicant's responses to actual

past situations.
B) Situational interviews are based on how an applicant might behave in
a hypothetical situation.
C) Situational interviews ask applicants job-related questions to
assess their knowledge and skills.
D) Behavioral interviews ask applicants to describe their emotions in
different hypothetical situations.

• Answer: B
• Alina , an operations manager , has been asked to provide training for her
subordinates about entering new market laws. In order to motivate the
employees who attend her training session, Alina should most likely do all
of the following EXCEPT .

A) use as many visual aids as possible during the session

B) provide an overview of the material to be covered
C) use new terminology and technical concepts
D) give information in logical, meaningful sections

Answer: C
All of the following are common features of computerized selection
interviews EXCEPT .

A) questions presented rapidly

B) response times measured for any delays
C) questions focused on experience and skills
D) essay questions based on hypothetical situations

• Answer: D
• During the job analysis process, the main purpose of
having workers review and modify data collected about
their current positions is to .

A) confirm that the information is correct and complete

B) provide a legal benchmark for employer lawsuits
C) encourage employees to seek additional job training
D) validate the job specification list
provided by HR

• Answer: A
• The main drawback of performing a job analysis regards the
.

A) unverifiable data a job analysis typically provides

B) certification required to conduct a job analysis
C) amount of time a job analysis takes to complete
D) redundant information gathered during a job
analysis

• Answer: C
• Maria, a manager at a computer company, needs to gather job analysis
information from a big number of employees who perform similar work.
Which of the following would be most appropriate for Jerome?

A) observing all employees

B) interviewing the HR manager
C) holding a group interview with a supervisor
D) conducting telephone surveys of all employees

• Answer: C
• Which of the following is the main drawback of using
internal sources of candidates to fill available positions in a
firm?
A) lack of knowledge regarding a candidate's strengths
B) potential to lose employees who aren't promoted
C) questionable commitment of candidates to the firm
D) significant training and orientation
requirements

• Answer: B
• The workers who do all or most of their work remotely,
often from home, using information technology are
called ____________________.

A) telecommuters
B) temps
C) walk-ins
D) Recruiters

Answer: A
With the work sampling technique, applicants are .

A) asked to submit examples of projects they have completed for

other employers
B) tested on their ability to perform several tasks crucial to performing
the job of interest
C) tested on their ability to perform a range of tasks related to several
positions in a firm
D) given video-based situational interviews to assess their critical
thinking skills

• Answer: B
All of the following will most likely improve the structure of an interview
EXCEPT
A) using the same questions for all candidates
B) rating candidate answers against a scale
C) asking candidates to describe themselves
D) using a standardized interview form

Answer: C
How do situational interviews differ from behavioral interviews?
A) Situational interviews are based on an applicant's responses to
actual past situations.
B) Situational interviews are based on how an applicant might
behave in a hypothetical situation.
C) Situational interviews ask applicants job-related questions to
assess their knowledge and skills.
D) Behavioral interviews ask applicants to describe their emotions
in different hypothetical situations.
Answer: B
All of the following are mutual characteristics of computerized selection
interviews EXCEPT .
• A) questions presented rapidly
• B) response times measured for any delays
• C) questions focused on experience and skills
• D) essay questions based on hypothetical situations

Answer: D
• Which of the following is most likely NOT one of the goals of an
organization’s employee onboarding program?
• A) making new employees feel like part of a team
• B) helping new employees become socialized into the firm
• C) assisting new employees in selecting the best labor union
• D) teaching new employees about the firm's history and strategies

• Answer: C
• Which of the following will most likely help a Trainer improve the
effectiveness of a training lecture?
• A) opening with a familiar joke
• B) talking from a prepared script
• C) watching the audience's body language
• D) using exaggerated hand gestures to emphasize points

Answer: C
All of the following are benefits of using computerized or Web-based
performance appraisal systems EXCEPT .

• A) merging examples with performance ratings

• B) helping managers maintain computerized notes
• C) combining different performance appraisal tools
• D) enabling managers to monitor employees' computers

Answer: D
• All of the following are reasons for assessing an employee's
performance EXCEPT

• A) correcting any work-related deficiencies

• B) creating an organizational strategy map
• C) determining appropriate salary and bonuses
• D) making decisions about promotions

• Answer: B
• When an employee's performance is so poor that a written warning
is required, the warning should .
• A) identify the standards by which the employee is judged
• B) provide examples of employees who met the standards
• C) provide examples of times when the employee met the
standards
• D) be written by a labor law attorney in accordance with federal
guidelines

• Answer: A
Which of the following methods for gathering background information
about a job applicant is NOT recommended because of potential legal
violations?

• A) searching social networking sites for posted information about the

applicant
• B) using a database to access information about the applicant's credit
history
• C) locating references other than the ones provided by the applicant
• D) using a search engine to find information about the applicant

Answer: A
Which of the following is the primary drawback of using structured
interviews during the employee selection process?

• A) higher potential for bias

• B) limited validity and reliability
• C) inconsistency across candidates
• D) reduced opportunities for asking follow-up questions

• Answer: D
All of the following will improve the structure of an interview EXCEPT

• A) using the same questions for all candidates

• B) rating candidate answers against a scale
• C) asking candidates to describe themselves
• D) using a standardized interview form

• Answer: C
The unreliability of a test is best explained by all of the following
EXCEPT
• A) poor sampling of question material
• B) lack of equivalence between tests
• C) inconsistent testing conditions
• D) failure to predict job performance

• Answer: D
Oldtown Industrial is using a private employment agency to recruit
individuals for management positions. As the HR manager at
Oldtown, you need to ensure that applicants are screened properly,
so you should ____________ .
• A) provide the agency with an accurate job description
• B) post jobs on the firm's intranet and bulletin boards
• C) develop applicant screening software for internal hires
• D) send HR experts to monitor the agency's recruiting activities

Answer: A
• Which of the following training methods is most frequently used by
employers to reduce cost ?

• A) job instruction training

• B) apprenticeship training
• C) on-the-job training
• D) classroom training

• Answer: C
All of the following topics are typically addressed during employee
orientation EXCEPT .
• A) employee benefits
• B) personnel policies
• C) work behavior expectations
• D) wage curves

• Answer: D
The following are interviewing biases to avoid EXCEPT .
A) asking prepared questions
B) first impressions
C) pressure to hire
D) not clarifying what the job involves

• Answer: A
• Mouna is interviewing for a position as a Professor of chemistry. His
interview is conducted by a team of other faculty members in the
department . This is an example of a ______ interview.

A) serial
B) panel
C) one-on-one
D) mass

Answer: B
Employers most likely conduct background investigations and
reference checks to verify a candidate's .
A) age
B) marital status
C) military service
D) disability history

• Answer: C
What is the type of interview which lists the questions ahead of time?
• A) structured interview
• B) unstructured interview
• C) situational interview
• D) behavioral interview

• Answer: A
• Mike has been asked to lift weights , As part of the selection
process for a position at ABC . Which of the following is most likely
being measured by ABC?
A) interpersonal skills
B) cognitive skills
C) physical abilities
D) Achievements

Answer: C
ATS -Applicant tracking systems are used by firms to .
• A) develop work samples
• B) develop specific job descriptions
• C) verify a candidate's U.S. citizenship
• D) screen and rank candidates based on skills

• Answer: D
• Lisa, a supervisor at a shoes store, needs to define critical duties
that have not been assigned to specific employees. Which of the
following would most likely provide Lisa with this information?
• A. work activities
• B. job context
• C. job analysis
• D. performance standards

• Answer: C
• When conducting an appraisal interview, Manager should do all of
the following EXCEPT

• A) ask open-ended questions

• B) give specific examples of poor performance
• C) write up an action plan with goals and dates
• D) compare the person's performance to that of other employees

• Answer: D
• Retaining employees is a___________issue and the best retention
strategies are therefore multifunctional.
• A) talent management
• B) career management
• C) strategic management
• D) human resources management

Answer: A
What is the primary purpose of offering an executive stock options in
a compensation package?
• A. providing the executive with guaranteed bonuses
• B. encouraging the executive to increase the firm's value
• C. enabling the firm to decrease the executive's base pay
• D. offering the executive long-term retirement security

Answer: B
All of the following are typical activities of career coaches EXCEPT
helping employees to ______________

• A) make 1-5 year career plans

• B) identify development needs
• C) obtain networking opportunities
• D) negotiate with firms for higher salaries

• Answer: D
Braelyn is a line manager at a paper supply company. All of the
following are methods that Braelyn should most likely implement to
motivate his subordinates EXCEPT ________.

• A) recognizing an employee's contribution

• B) encouraging workers to earn overtime pay
• C) gaining agreement on goals with employees
• D) using positive reinforcement on a daily basis

• Answer: B
Which of the following is a true statement about Herzberg's Hygiene-
Motivator theory?
A) Highly motivated workers rely equally on lower-level and higher-level needs.
B) Assigning workers to teams can eliminate job-associated stress and frustration.
C) Providing employees with feedback and challenge satisfies their lower-level
needs.
D) Managers can create a self-motivated workforce by providing feedback and
recognition.

Answer: D
• Joan is a manager for Nokia india, and it is time to conduct performance
appraisals. During the appraisals, it would be most effective for Joan to
________.
• A) link performance with employee bonuses
• B) make personal comments to the employee
• C) focus on quantifiable, objective results
• D) post appraisal results for each team

• Answer: C
• •In January 2009, Walmart acquired a controlling interest in Chile's leading food retailer.
• Since then, Walmart has opened the first environmentally friendly supermarket in Chile
that uses energy efficient technology throughout the store. Walmart is planning to open
additional stores in Chile over the next seven years. Walmart's top executives are
considering the idea of Transferring U.S. managers to Chile to oversee the construction and
establishment of the new stores.
• Which of the following questions is LEAST relevant to the decision to fill management
positions in Chile with expatriates?
• A) What will be the relocation and compensation costs to Walmart of using expatriates?
• B) What level of corporate control is needed for opening the new Walmart stores?
• C) What is the planned Walmart marketing strategy for the new stores in Chile?
• D) What is the typical attrition rate for expatriate employees at Walmart?
• Answer: C
In Vroom's theory of motivation, motivation is equal to E * I * V,
where E represents ________.
• A) existence
• B) expectancy
• C) esteem
• D) energy
• Answer: B
• Which of the following conditions must be met for an injured
employee to earn workers’ compensation from the employer?
A) The employee was injured while on the job.
B) The employee suffered the injury through no fault of his or her own.
C) The employee worked full-time for the employer for a minimum of 12
months.
D) The employee received adequate job training to understand the
position's requirements.
Answer: A
• All of the following are the most likely reasons that mental health
costs are rising EXCEPT ________.
• A) widespread drug and alcohol problems
• B) more mental health referrals by specialists
• C) mental health claims causing health care claims
• D) laws requiring employers to offer mental health benefits
• Answer: B
A straight salary is most appropriate when a salesperson's primary
duties involve ________.
• A) finding new clients
• B) meeting sales quotas
• C) pushing hard-to-sell items
• D) fostering relationships with customers
• Answer: A
In Vroom's theory of motivation, motivation is equal to E * I * V,
where I represents ________.
• A) intrinsic needs
• B) internalization
• C) instrumentality
• D) incentives
• Answer: C
Which of the following benefits is NOT classified as a type of family-
friendly benefit?
• A) sick leave
• B) subsidized child care
• C) on-site fitness facilities
• D) elder care
• Answer: A
Studies indicate that in order for merit pay to be most effective, it
should be linked to ________.
• A) company profits
• B) annual base salary
• C) employee overtime
• D) employee performance
• Answer: D
• ________ is a program where informal manager-employee
exchanges such as praise, approval, or expressions of appreciation
are given for a job well done.
• A) Merit pay
• B) A social recognition program
• C) Performance feedback
• D) Variable pay
• Answer: B
Areana , the HR manager at KPL company , will get stock distributed
to her from a trust when she retires. This is called
____________________
A) profit-sharing plan
B) earnings-at-risk plan
C) Employee stock ownership plan (ESOP)
D) gainsharing plan

Answer: C
• Which of the following terms refers to pay in the form of financial
benefits, such as insurance?
• A) direct financial payments
• B) out-of-pocket expenses
• C) indirect financial payments
• D) sales commissions

• Answer: C
Which of the following questions is most relevant to developing a
market-competitive pay system?
• A) What is the ranking of each job?
• B) What is the relevant labor market?
• C) What percentage of workers are contingent?
• D) What are the local and federal pay regulations?

Answer: B
• Adam a supervisor at ITTL , recently learned that HR manager with
comparable responsibilities and spans of control earns a higher
salary than adam. Which form of equity is of most concern to
Adam?
• A) external
• B) internal
• C) distributive
• D) individual
• Answer: B
• External equity refers to . _________________
• A) how a job's pay rate in one company compares to the job's pay rate in other
companies
• B) the fairness of an individual's pay as compared to a co-worker's pay for the
same job
• C) the perceived fairness of the processes and procedures used to make
decisions about compensation
• D) the use of salary surveys and job evaluation comparisons to monitor pay
levels within an industry
• Answer: A
Which of the following is a specific example of a career development
activity?
• A) job evaluation
• B) training workshop
• C) college recruitment
• D) performance appraisal

• Answer: B
_________________focuses on helping an employee make long-term
career plans, while __________ addresses an employee's short-term
job skills.
A) Mentoring; coaching
B) Coaching; mentoring
C) Recruiting; coaching
D) Appraising; training

Answer: A
As an employer, what is the primary benefit of cutting a high turnover
rate?
• A) selling stock
• B) saving money
• C) attracting applicants
• D) meeting legal obligations
• Answer: B
Employers benefit from offering career development programs to
employees in all of the following ways EXCEPT .
A) supporting recruitment efforts
B) boosting employee commitment
C) enhancing employee strengths
D) facilitating performance analysis

Answer: D
• A manager who frequently rates all employees as average on
performance appraisals ( PA) most likely has a bias known as .
• A) halo effect
• B) stereotyping
• C) central tendency
• D) leniency

Answer: C
The most popular method for ranking employees is the method.
• A) graphic rating scale
• B) alternation ranking
• C) paired comparison
• D) forced distribution
• Answer: B
• The primary purpose of providing employees with feedback during a
performance appraisal is to motivate employees to .
• A) apply for managerial positions
• B) remove any performance deficiencies
• C) revise their performance standards
• D) enroll in work-related training programs

• Answer: B
• Which of the following is one of the primary complaints regarding
the use of the forced distribution method for performance
appraisals?
• A) difficult to implement
• B) harm to employee morale
• C) high costs of administration
• D) time consuming to administer
Answer: B
True or False
360 degree feedback is generally used for development
purposes rather than for pay increases.

• Answer: TRUE

The HR department monitors the performance appraisal

system, but it is typically not involved in rating employees.

• Answer: TRUE
• In order to ensure that performance appraisals are effective, Alina a
supervisor, should make sure to schedule a feedback session to
address each subordinate's performance, progress, and future
development plans.
• Answer: TRUE

A focus on competitiveness and motivation suggests that a company

should promote on the basis of seniority.
• Answer: FALSE
• In order for a firm to have an effective incentive plan, there should
be a clear relationship between employee effort and quantity or
quality of output.
• Answer: TRUE

• The complicated nature of piecework makes it an unpopular

individual incentive plan among employers.
• Answer: FALSE