Chapter 4 Recruitment

1) What is the first step in the recruitment and selection process?

A) performing initial screening interviews
B) building a pool of candidates
C) performing candidate background checks
D) deciding what positions to fill

2) Which of the following terms refers to the background investigations, tests, and physical
exams that firms use to identify viable candidates for a job?
A) selection tools
B) job analysis methods
C) personnel techniques
D) forecasting tools

3) ________ is the process of deciding what positions the firm will have to fill and how to fill
them.
A) Recruitment
B) Selection
C) Job analysis
D) Workforce planning

4) Bob needs to find and attract applicants to his company's open positions, which is known as
________.
A) trend analysis
B) engagement
C) staffing
D) employee recruiting

5) Finding or attracting applicants for an employer's open positions is known as ________.

A) succession planning
B) employee recruiting
C) personnel planning
D) job posting

6) Recruiting is necessary to ________.

A) determine whether to use inside or outside candidates
B) forecast the short-term supply of outside candidates
C) create positive word-of-mouth about a firm
D) develop an applicant pool

7) A ________ is used to calculate the number of applicants a firm must generate to hire the
required number of new employees.
A) trend analysis
B) ratio analysis
C) recruiting yield pyramid
D) scatter plot

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8) A recruiting yield pyramid is the historical arithmetic relationship between all of the following
EXCEPT ________.
A) internal and external candidates
B) offers made and offers accepted
C) recruitment leads and invitees
D) interviews and offers made

9) Which of the following is the primary disadvantage of using internal sources of candidates to
fill vacant positions in a firm?
A) lack of knowledge regarding a candidate's strengths
B) potential to lose employees who aren't promoted
C) questionable commitment of candidates to the firm
D) significant training and orientation requirements

10) All of the following are characteristics of a job posting EXCEPT ________.
A) listing the job's attributes
B) providing the job's pay rate
C) publicizing the open job to employees
D) indicating the preferred number of applicants

11) Which of the following is NOT a tool used by firms to recruit outside candidates?
A) newspaper advertising
B) intranet job postings
C) employment agencies
D) online job boards

12) When constructing a job advertisement, all of the following are aspects of the AIDA guide
EXCEPT ________.
A) attracting attention to the ad
B) implying long-term benefits
C) prompting applicant action
D) developing interest in the job

13) Which of the following is a primary goal of college recruiters?

A) building relationships with college career centers
B) cutting future recruiting costs for the firm
C) developing a pool of temporary workers
D) attracting good candidates

14) What is an advantage of using employee referral campaigns?

A) Local, hourly workers can be recruited quickly.
B) Applicants have received realistic job previews.
C) Rewards and incentives are eliminated.
D) Applicants have community ties.

15) One type of workers is ________, who do all or most of their work remotely, often from
home, using information technology.
A) telecommuters
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B) temps
C) walk-ins
D) recruiters

16) Which Web site is increasingly serving as a recruitment source for passive job candidates?
A) Career Builder
B) You Tube
C) LinkedIn
D) Monster

17) Which of the following terms refers to hiring workers who have criminal backgrounds
without proper safeguards?
A) employment malpractice
B) negligent hiring
C) improper hiring
D) invalid screening

18) A reliable employment test will most likely yield ________.

A) consistent scores when a person takes two alternate forms of the test
B) improved scores when a person takes the same test more than once in a single day
C) high scores when a person takes two alternate forms of the test on different occasions
D) similar scores when two different people are administered the test at different times

19) If a person scores a 70 on an intelligence test on one day and scores 110 when retested on
another day, you would most likely conclude that this test is ________.
A) valid
B) invalid
C) reliable
D) unreliable

20) If a person scores a 78 on a test on one day and scores a 79 when retested on another day,
you would most likely conclude that this test is ________.
A) valid
B) invalid
C) reliable
D) unreliable

21) Which of the following terms refers to the consistency of scores obtained by the same person
when retested with alternate forms of the same test?
A) equivalency
B) reliability
C) expectancy
D) validity

22) Which of the following is the most commonly used selection tool?
A) telephone reference
B) reference letter
C) interview
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D) personality test

23) Which of the following refers to a procedure designed to predict future job performance
based on an applicant's oral responses to oral inquiries?
A) work sample simulation
B) selection interview
C) reference check
D) arbitration

24) When an interview is used to predict future job performance on the basis of an applicant's
oral responses to oral inquiries, it is called a ________ interview.
A) screening
B) selection
C) benchmark
D) background

25) According to the text, selection interviews are classified by all of the following factors
EXCEPT ________.
A) administration
B) structure
C) content
D) length

26) What is the type of interview which lists the questions ahead of time?
A) structured interview
B) unstructured interview
C) situational interview
D) behavioral interview

27) Which of the following is another term for an unstructured interview?

A) directive
B) nondirective
C) unformatted
D) administrative

28) Which of the following is an advantage of using a nondirective format when interviewing job
candidates?
A) allows candidates to ask questions
B) uses a manager's time more effectively
C) pursues points of interest as they develop
D) scores and compares candidates with consistency

29) Which of the following is the primary disadvantage of using structured interviews during the
employee selection process?
A) higher potential for bias
B) limited validity and reliability
C) inconsistency across candidates
D) reduced opportunities for asking follow-up questions
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30) How do situational interviews differ from behavioral interviews?
A) Situational interviews are based on an applicant's responses to actual past situations.
B) Situational interviews are based on how an applicant might behave in a hypothetical situation.
C) Situational interviews ask applicants job-related questions to assess their knowledge and
skills.
D) Behavioral interviews ask applicants to describe their emotions in different hypothetical
situations.

31) What type of interview would most likely include the following statement? "Imagine that
you have just been assigned the task of winning the business of our competition's biggest client.
How would you proceed?"
A) behavioral
B) stress
C) puzzle
D) situational

32) Which of the following terms refers to a group of interviewers working together to question
and rate one applicant?
A) serial interview
B) board interview
C) sequential interview
D) mass interview

33) An employer can most likely increase the reliability of a panel interview by ________.
A) using an unstructured interview format
B) interviewing multiple candidates simultaneously
C) providing interviewers with scoring sheets and sample answers
D) requiring candidates to participate in work sampling techniques

Essay questions

1) What are the pros and cons associated with using internal sources of job candidates?

2) Why do employers turn to private employment agencies for assistance in recruiting? Provide
at least four reasons for the use of such employment agencies.

3) Why are tests and other screening tools an important aspect of employee selection? What
rights do test takers have during the testing process?

4) What is test validity? How are selection tests validated?

5) What are some common errors that managers make during interviews and what impact can
they have?

6) In a brief essay, discuss the differences between structured situational interviews and
unstructured/nondirective interviews.