CHAPTER 12 MANAGING HUMAN RESOURCES AND

LABOUR RELATIONS

MULTICHOICE

1. Which of the following is the process of hiring, developing, motivating, and evaluating
people in order to achieve organizational goals?

(A) production management

(B) human resource management

(C) operations management

(D) developmental management

Answer : (B)

2. Leonetta Beauvoir was recently hired by the Home Depot to help recruit, select, and train
new employees to work in its stores. Beauvoir has a job in which of the following areas?

(A) functional production

(B) human resource management

(C) line management

(D) operations management

Answer : (B)

3. Which of the following is the creation of a strategy for meeting future human resource
needs?

(A) human resource controlling

(B) human resource functioning

(C) human resource planning

(D) human resource coordinating

Answer : (C)

4. Which of the following is an important aspect of human resource planning?

(A) job descriptions

(B) job analysis

(C) job specifications

(D) job rotation

Answer : (B)

5. Which of the following is an important aspect of human resource planning?

(A) forecasting the company's people needs

(B) obtaining the funding to hire new employees

(C) approval from the board

(D) following new laws from the government

Answer : (A)

6. What does the human resource planning process begin with?

(A) determining how much money is available for HR

(B) job analysis

(C) job specifications

(D) a review of corporate strategy and policy

Answer : (D)

7. Which of the following is a study of the tasks required to do a particular job well?

(A) job analysis

(B) task delineation

(C) skill inventory

(D) job forecast

Answer : (A)

8. Identifying and determining the job duties and requirements and the importance of each
in the organization is done by which of the following?

(A) job forecasting

(B) job specifications

(C) job analysis

(D) job descriptions

Answer : (C)

9. Dawn Li's job at Bombardier, a company that manufactures jet planes, is to gather
information about various jobs and to specify the skills and knowledge to do each job well.
Li is responsible for which of the following?

(A) skill inventories maintenance

(B) task orientation

(C) job management

(D) job analysis

Answer : (D)

10. One of the documents that helps human resource planners find the right person for a
specific job is a list of tasks and responsibilities required of the job. What is the name of this
document?

(A) skill list

(B) job specification

(C) job worksheet

(D) job description

Answer : (D)

11. The skills, knowledge, and abilities a person must have to fill a job are spelled out in
which of the following?

(A) occupational checklist

(B) resumé

(C) skills requirement checklist

(D) job specification

Answer : (D)
12. Which of the following statements best describes HR demand forecasting?

(A) HR managers do not typically engage in HR demand forecasting because the forecasting
process requires an expert in research.

(B) HR demand forecasting is an internal labour supply forecast.

(C) HR demand forecasting uses census figures to calculate labour supply and demand for a
particular industry.

(D) HR demand forecast involves only forecasting a specific business's labour needs for
some future time.

Answer : (B)

13. What term refers to persons who prefer either part-time or full-time temporary
employment?

(A) contingent worker

(B) temporary worker

(C) casual labourer

(D) fill-in labourer

Answer : (A)

14. What is a company that performs staffing, training, and compensation functions by
contracting with a business to provide employees for a specified period?

(A) head hunter

(B) temporary employment agency

(C) staffing company

(D) contingent worker firm

Answer : (B)

15. Dallas Walz is an electrical engineer. He works as a temporary worker for a contracting
company that needs his talents only about nine months out of the year. While he likes the
extra income, he would much rather stay home with his two preschoolers. His wife earns a
six-figure salary selling computers, so Walz has no need to work. Walz is an example of
which of the following?

(A) contingent worker

(B) outsourced worker

(C) unpromotable employee

(D) conditional employee

Answer : (A)

16. Which of the following is the attempt to find and attract qualified job applicants in the
external labour market?

(A) labour pool development

(B) labour forecasting

(C) qualifying

(D) recruitment

Answer : (D)

17. When a position within an organization becomes vacant and the organization cannot find
a suitable internal candidate, where will the organization look for candidates?

(A) temporary employment agencies

(B) external labour market

(C) recruiting agencies

(D) universities

Answer : (B)

18. CMI International, a composite plastic manufacturer, wants to improve its involvement
with the community, so it has established a community involvement office. To fill the
positions within this office, the company will attempt to find and attract qualified applicants
from the external labour market. What is this process called?

(A) employee investiture

(B) qualifying

(C) recruitment

(D) labour pool development

Answer : (C)
19. What might recruitment involve?

(A) reference checks

(B) prospecting on university and college campuses

(C) background checks

(D) writing job descriptions

Answer : (B)

20. What occurs when interested persons are invited to the premises of an organization and
briefed about various job opportunities, and qualified applicants are then encouraged to
complete an application?

(A) corporate open house

(B) recruitment fair

(C) on-site recruitment

(D) open face screening

Answer : (A)

21. What is the process of determining which persons in the applicant pool possess the
qualifications necessary to be successful on the job?

(A) filtering

(B) screening

(C) selection

(D) appraising

Answer : (C)

22. In employee selection, what are the two stages of the initial screening?

(A) the employment application form and the job description

(B) the preliminary and final interviews

(C) the preliminary interview and the employment application form

(D) the initial advertisement and the preliminary interview

Answer : (C)

23. Which of the following statements best describes the employee selection process?

(A) During the initial job screening, the applicant usually completes an application form and
has a brief interview of 30 minutes or less.

(B) The tool most widely used in making hiring decisions is the general aptitude test.

(C) Like recruitment, selection considers only those applicants in the external job pool.

(D) General aptitude tests are seldom, if ever, used in job screening.

Answer : (A)

24. Which of the following is NOT one of the selection steps in hiring a new employee?

(A) an intelligence test

(B) initial screening

(C) a selection interview

(D) a background and reference check

Answer : (A)

25. What is the tool most widely used in making hiring decisions?

(A) personality test

(B) resumé

(C) selection interview

(D) background and reference check

Answer : (C)

26. Before making a decision on hiring an applicant, the employer looks into the background
of the candidate. What is a new way for employers to check backgrounds?

(A) past professors

(B) LinkedIn

(C) social networks

(D) friends

Answer : (C)

27. In Canada when can an employer ask you to be drug tested?

(A) after you have been hired

(B) during the interview stage

(C) only after a conditional offer has been made

(D) after you have been at the company for three months

Answer : (C)

28. What is the first type of training and development a new employee will be exposed to?

(A) vestibule training

(B) employee orientation

(C) role-playing

(D) mediation

Answer : (B)

29. Which of the following is a type of on-the-job training?

(A) programmed instruction

(B) vestibule training

(C) apprenticeship

(D) brainstorming

Answer : (C)

30. What is a form of on-the-job training in which a senior manager or other experienced
employee provides job and career-related information to a protégé?

(A) mentoring

(B) job shadowing

(C) senior guiding

(D) apprenticeship

Answer : (A)

31. Which of the following would occur during on-the-job-training?

(A) being coached about the operation of a new machine lathe

(B) simulation

(C) classroom role-play exercises

(D) classroom lecture on fringe benefits

Answer : (A)

32. Since Eilene Saxony was hired in the marketing department of an athletic shoe
manufacturer, she has worked in its public relations department and its advertising
department, and has helped design collateral sales material and point-of-purchase displays.
Next week she will go out on the road as a salesperson. Which of the following methods of
training is Saxony's employer using?

(A) job rotation

(B) programmed instruction

(C) mentoring

(D) vestibule training

Answer : (A)

33. Which of the following describes an apprenticeship?

(A) It is commonly found in the trades of plumbing and electrical work.

(B) It does not involve classroom training.

(C) It can last as long as four years.

(D) It is a form of off-the-job training.

Answer : (A)

34. Which of the following is the primary benefit of on-the-job training?

(A) It is self-paced.
(B) It allows companies to make the best use of programmed instruction.

(C) It gives the trainee time to think about his or her actions.

(D) It provides instant feedback.

Answer : (D)

35. Which of the following is a type of off-the-job training?

(A) role-playing

(B) simulation

(C) benchmarking

(D) mentoring

Answer : (B)

36. When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500
company, he welcomed the help he received from Rae Rogers, a senior manager. Rogers
was able to show Elliott the places where trouble was likely to occur, the likes and dislikes
of the CEO, and how to do the best job possible. Which of the following statements
describes what was going on in this situation?

(A) Elliott was given no training at all.

(B) Elliott was assuming the role of an apprentice.

(C) Rogers was using off-the-job training techniques.

(D) Rogers was assuming the role of a mentor.

Answer : (D)

37. What is a training system that utilizes the operation of mock equipment by the trainee?

(A) enclosed

(B) simulation

(C) virtual

(D) centralized

Answer : (B)
38. Which of the following best describes programmed instruction?

(A) It is less expensive than on-the-job training.

(B) It uses mentors as instructors.

(C) It is a form of on-the-job training.

(D) It is a self-paced, highly structured training method.

Answer : (D)

39. What is a comparison of actual performance with expected performance to assess an

employee's contributions to the organization?

(A) 360 appraisal

(B) evaluative appraisal

(C) contributive appraisal

(D) performance appraisal

Answer : (D)

40. Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems.
Every six months Djuna is given feedback by comparing his actual performance with his
objectives and goals. What type of feedback is this?

(A) compensation appraisal

(B) performance appraisal

(C) projected appraisal

(D) controlled appraisal

Answer : (B)

41. Herriott & Haynes Fabrication Company uses which of the following methods to
systematically compare the actual work accomplishment of each employee with his or her
expected performance?

(A) job descriptions

(B) worker benchmarks

(C) value analyses

(D) performance appraisals

Answer : (D)

42. What is the first step in performance planning and appraisal?

(A) Determine which employees have seniority.

(B) Establish performance standards.

(C) Give every employee an aptitude test.

(D) Create an orientation program for employees.

Answer : (B)

43. During a typical employee performance appraisal, the employee's supervisor evaluates
the employee's work in terms of which of the following?

(A) diversity management synergy

(B) economic forecasts

(C) the opinions of organizational stakeholders

(D) his or her contribution to the organization

Answer : (D)

44. Which of the following factors are examples of internal influences on pay structure?

(A) the company's financial condition

(B) the level of labour competitiveness in the area

(C) salary levels of competitors

(D) wage and salary surveys

Answer : (A)

45. Which of the following factors are the two basic types of compensation?

(A) direct and indirect

(B) wage and bonus

(C) salary and hourly

(D) salary and commission

Answer : (A)

46. How are lower-level workers, such as those who unload inventory from trucks, usually
paid?

(A) salaries

(B) commissions

(C) wages

(D) piece rate

Answer : (C)

47. Managerial and professional employees are usually paid a fixed amount biweekly or
monthly. This is known as which of the following?

(A) commission

(B) wage

(C) bonus

(D) salary

Answer : (D)

48. Dak Zincy is a safety officer for a petroleum company. At the end of every month, he
receives a cheque for $3,810. What is Zincy receiving?

(A) wage

(B) salary

(C) commission

(D) profit-sharing rate

Answer : (B)

49. LaDonna Nilsson assembles electronic boards. She is paid $4 a board for the first 10
boards, then $6 for each one after that. Nilsson is working on which of the following
systems?

(A) commission
(B) task-reward

(C) piecework payment

(D) comparable worth

Answer : (C)

50. Robin Nighthood works at a large home-decorating store. For each kitchen appliance
Nighthood sells, she earns 12 percent of the item's purchase price. What does Nighthood
receive?

(A) a salary

(B) a commission

(C) a wage

(D) a bonus

Answer : (B)

51. Alex Kajel sells refrigeration units to supermarkets, delicatessens, florists, and other
companies that need to keep their merchandise cold. Kajel's company pays him $100 every
time he gets an order from a new customer. What is the term for this $100?

(A) premium pay

(B) piece rate

(C) fringe benefit

(D) bonus

Answer : (D)

52. Reisner Inc. is a small company that manufacturers egg cartons. It has a sales force of
15 who sell all over Canada. Last year the company exceeded its predicted sales by almost
$25,000. Forty percent of these added sales were divided equally among Reisner's
salespeople. Which method did Reisner use to reward its salespeople?

(A) bonus

(B) fringe benefit

(C) augmented commission

(D) profit-sharing plan

Answer : (D)

53. Which of the following statements best describes fringe benefits?

(A) All fringe benefits are paid by the federal government.

(B) Examples of fringe benefits include vacation and sick leave.

(C) Fringe benefits are classified as a form of direct compensation.

(D) Profit sharing is a form of fringe benefit.

Answer : (B)

54. What is the term for indirect compensation such as pensions, health insurance, and
vacations?

(A) bonuses

(B) indirect pay

(C) entitlements

(D) fringe benefits

Answer : (D)

55. Companies that allow employees to mix and match their benefits are offering which of
the following?

(A) free-choice benefit plan

(B) cafeteria-style benefit plan

(C) defined-benefit plan

(D) flex and choose benefit plan

Answer : (B)

56. What are governing bodies that regulate ethical standards and encourage career and
professional development of the membership?

(A) associations

(B) regulators

(C) unions
(D) government agencies

Answer : (A)

57. Which of the following is an organization of employees formed to represent workers in

their disputes with management over wages, hours, and working conditions?

(A) a craft federation

(B) a labour federation

(C) a labour union

(D) a job bank

Answer : (C)

58. What percentage of the workforce in Canada belongs to a union?

(A) 20%

(B) 30%

(C) 40%

(D) 50%

Answer : (B)

59. Which of the following is the process of negotiating labour agreements between union
members and management?

(A) collective bargaining

(B) aggregated participation

(C) arbitration

(D) mediation

Answer : (A)

60. Which of the following best describes collective bargaining?

(A) It describes the grievance procedure in labour agreements.

(B) It describes the procedure used to get an employer to settle a dispute in favour of the
employees.
(C) It refers to the actions taken by a group that collectively boycotts a product.

(D) It is the process of negotiating labour agreements.

Answer : (D)

61. Which of the following is a branch union that represents a specified area or even a
specific plant?

(A) task-oriented union

(B) local union

(C) controlled union

(D) restricted union

Answer : (B)

62. In a union, what duties does the shop steward perform?

(A) He or she represents management in negotiations.

(B) He or she negotiates union contracts.

(C) He or she is the mediator who tries to settle disputes without either side resorting to
conflict.

(D) He or she represents union members in complaints to management.

Answer : (D)

63. Allyson, a unionized worker, believes she has a grievance because her supervisor made
her work an hour longer than usual for several days and has refused to pay her any
overtime. Which of the following individuals should she contact with her complaint?

(A) her national union president

(B) her shop steward

(C) her arbitrator

(D) her company's president

Answer : (B)

64. When Vincent Cappio began acting in commercials, he was required to join a union that
represents actors. Then he was forced to wait on the set for eight hours before appearing in
a scene as a clumsy waiter. He was upset when the director decided to eliminate his
performance from the finished ad. He was even more upset when the production company
that was shooting the commercial said that he was not getting paid. To whom would Cappio
complain about not being paid?

(A) his national union president

(B) his arbitrator

(C) his shop steward

(D) the company's president

Answer : (C)

65. Which of the following is a union that consists of many local unions in a particular
industry, skilled trade, or geographic area and thus represents workers throughout an
entire country?

(A) union aggregate

(B) federated union

(C) union conglomerate

(D) national union

Answer : (D)

66. The union and management agreement that allows non-union people to be hired but
requires that they join the union after a probationary period creates which of the following
type of shop?

(A) union shop

(B) agency shop

(C) managed shop

(D) open shop

Answer : (A)

67. Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its
small engine division. He understands that he will be on probation for 30 days and then
must join the union. Owings Enterprise has which of the following type of shop?

(A) closed shop

(B) managed shop

(C) open shop

(D) union shop

Answer : (D)

68. In which of the following shops can only union members be hired by the company?

(A) closed shop

(B) restricted shop

(C) managed shop

(D) agency shop

Answer : (A)

69. In which of the following shops does the worker not have to join the union but must pay
dues to cover union expenses?

(A) closed shop

(B) agency shop

(C) managed shop

(D) open shop

Answer : (B)

70. Hanson Aquatics manufactures navigational equipment. As a new Hanson employee,

Peter Nkata was told that even if he decides not to join the union that represents the
company's employees, he must pay the dues. Hanson has which of the following type of
shop?

(A) open shop

(B) closed shop

(C) membership-optional shop

(D) agency shop

Answer : (D)
71. Robin Banyan applied for a job at Shane Printing, which is unionized. She was told that
she need not join the union and did not have to pay union dues if she did not want to. Shane
Printing's labour contract supports which of the following type of shop?

(A) closed shop

(B) open shop

(C) agency shop

(D) union shop

Answer : (B)

72. If the workers do not have to join the union, and they do not pay dues or fees to the
union, a unionized company has which of the following type of shop?

(A) union shop

(B) open shop

(C) closed shop

(D) managed shop

Answer : (B)

73. Abed Mahomet works for a food service that provides prepared entrees to restaurants.
The food service's workers are represented by a union, but Mahomet pays no dues to the
union and is not a member. Mahomet works in which of the following type of shop?

(A) closed shop

(B) agency shop

(C) mandated shop

(D) open shop

Answer : (D)

74. Which of the following is the length of an employee's continuous service with a
company?

(A) superincumbency

(B) continuity

(C) seniority
(D) job prerogative

Answer : (C)

75. What can be included in the labour agreement to lessen a union's influence in the
management of an organization?

(A) ban on striking

(B) management rights clause

(C) formal grievance procedure

(D) limitation on number of stewards

Answer : (B)

76. What is a formal complaint by an employee or by the union that management has
violated some part of the contract?

(A) contract complaint

(B) grievance

(C) union arbitration

(D) formal mediation

Answer : (B)

77. What is the settling of a labour-management dispute by having a third party make a
binding decision?

(A) mediation

(B) conciliation

(C) dispute regulation

(D) arbitration

Answer : (D)

78. What is a method of attempting to settle labour issues in which a specialist tries to
persuade management and the union to adjust or settle the dispute?

(A) arbitration
(B) mediation

(C) remediation

(D) dispute regulation

Answer : (B)

79. Which function does an arbitrator perform?

(A) He or she can make a nonbinding decision on management.

(B) He or she makes a decision called an award.

(C) He or she can make a nonbinding decision on the union.

(D) He or she presents suggestion to persuade union and management to settle.

Answer : (B)

80. What is the final stage in a typical employee grievance procedure?

(A) the dissolution of grievance committees

(B) the meeting of the employer, the union steward, and the employee who lodged the
grievance

(C) the rewriting of the formal contract to prevent this grievance from ever occurring again

(D) arbitration

Answer : (D)

81. Mr. Smythe uses communication and persuasion as his tools to help unions and
employers negotiate. Smythe can suggest compromises but cannot issue a binding decision.
Which role is he performing?

(A) arbitrator

(B) mediator

(C) conciliator

(D) certifier

Answer : (B)

82. When union members carry signs and parade back and forth in front of the employer's
site, they are engaging in which of the following?

(A) strike advertising

(B) boycotting

(C) picketing

(D) lockout

Answer : (C)

83. Visitors to Las Vegas have periodically been exposed to groups of unhappy workers
walking back and forth in front of various casinos carrying signs that say the casino owners
treat their employees unfairly. What are visitors witnessing?

(A) lockout

(B) picketing

(C) strike advertising

(D) boycotting

Answer : (B)

84. Scott Pao was sitting in a stockholder meeting when a group of workers disrupted the
meeting by standing up on the furniture and making claims about unfair working conditions.
Since the company is unionized, Pao should recognize that what happened during the
meeting was an example of which of the following?

(A) part of the grievance procedure

(B) corporate campaign

(C) union boycott

(D) verbal picketing

Answer : (B)

85. What is management's refusal to let workers enter a plant or building to work?

(A) management strike

(B) lockout

(C) reverse strike

(D) boycott

Answer : (B)

86. When companies in an industry pool their financial resources to help cover the costs of a
member company whose workers go on strike, what is the effort called?

(A) resource sharing

(B) mutual-aid pact

(C) partners in strikes

(D) mutual assistance

Answer : (B)

87. Which of the following represents a contingency plan a manufacturer can use after its
employees go out on strike?

(A) join in a mutual-aid pact with other companies in its industry

(B) hire an employment ombudsman

(C) hire permanent federal mediators

(D) create an ad hoc team who are instructed to improve employee morale

Answer : (A)

88. What is the term for altering work schedules, modifying equipment, and making
buildings accessible by ramps and elevators so that qualified employees can perform the
job?

(A) alternative accessibility

(B) reasonable accommodation

(C) flexible modifications

(D) openness hiring

Answer : (B)

89. Which of the following is required by the Occupational Health and Safety Act?

(A) Employers must provide adequate fringe benefits.

(B) Employees must pay for their own insurance.

(C) Employers must provide extended health insurance.

(D) Employers must provide a safe and healthy workplace.

Answer : (D)

90. DeShaun Hardin works for a lumber company. His employer requires that all employees
wear steel-toed shoes and hard hats when on the work site. Hardin's employer is complying
with which federal law?

(A) Occupational Hazard Act

(B) Occupational Health and Safety Act

(C) Fair Labour Standards Act

(D) Equal Employment Opportunity Act

Answer : (B)

91. Which of the following is a set of unique features of a company and its products that are
perceived by the people or companies the organization wishes to serve as significant and
superior to those of the competition?

(A) synergistic benefit

(B) competitive advantage

(C) superlative benefit

(D) comparative perception

Answer : (B)

92. Which of the following is something that all human resource departments will have to
deal with in the next few years?

(A) the aging population

(B) social media

(C) more immigrants in the workforce

(D) credential inflation

Answer : (C)
93. Which of the following is an example of a trend in human resource management?

(A) increase in the number of children being home-schooled

(B) reactive management of diversity

(C) growth in employee diversity

(D) growing number of teenage consumers

Answer : (C)

94. Which of the following is the assignment of various functions-such as human resource
management, accounting, or legal work-to outside companies?

(A) outsourcing

(B) contingency workers

(C) organizational reassignment

(D) functional reassignment

Answer : (A)

TRUEFALSE

95. Human resource management is the process of hiring, developing, motivating, and
evaluating people in order to achieve organizational goals.

(A) True

(B) False

Answer : (A)

96. A study of the tasks required to do a job well is called a job analysis.

(A) True

(B) False

Answer : (A)

97. The skills, knowledge, and abilities a person must have to fill a job are spelled out in a
job specification.
(A) True

(B) False

Answer : (A)

98. Job description refers to the specific location or office where a job is done.

(A) True

(B) False

Answer : (B)

99. A person who prefers either part-time or full-time temporary employment is referred to
as a contingent worker.

(A) True

(B) False

Answer : (A)

100. The internal labour market is made up of all employees in an industry.

(A) True

(B) False

Answer : (A)

101. A corporate open house occurs when people are invited to the premises of an
organization and are briefed about various job opportunities; qualified applicants are then
encouraged to complete an application before leaving.

(A) True

(B) False

Answer : (A)

102. Recruitment is the attempt to find and attract qualified applicants in the external
labour market.

(A) True

(B) False

Answer : (A)
103. The process of determining which persons in the applicant pool possess the
qualifications necessary to be successful is called selection.

(A) True

(B) False

Answer : (A)

104. The first stage in the selection process is the selection interview.

(A) True

(B) False

Answer : (B)

105. The first two stages in the selection process are the initial contact and the preliminary
interview.

(A) True

(B) False

Answer : (B)

106. The selection interview is designed to test an applicant's communication ability and
motivation.

(A) True

(B) False

Answer : (A)

107. Since the development of employment equity programs, companies no longer require
physical examinations as part of the selection process.

(A) True

(B) False

Answer : (B)

108. A form of on-the-job-training that combines classroom instruction with specific job
instruction is called articling.

(A) True
(B) False

Answer : (B)

109. Mentoring is a form of off-the-job training.

(A) True

(B) False

Answer : (B)

110. Simulation is a training system that utilizes the operation of mock equipment by the
trainee.

(A) True

(B) False

Answer : (A)

111. Performance appraisals are comparisons of actual performance with expected

performance.

(A) True

(B) False

Answer : (A)

112. Performance appraisals are used most often to make decisions about pay raises,
training needs, and advancement opportunities.

(A) True

(B) False

Answer : (A)

113. The first step in the typical performance planning and appraisal process is to establish
performance standards.

(A) True

(B) False

Answer : (A)
114. Lower-level workers, such as machinists and assembly-line workers, are usually paid
salaries.

(A) True

(B) False

Answer : (B)

115. Companies that allow employees to mix and match their benefits are offering a
cafeteria-style benefit plan.

(A) True

(B) False

Answer : (A)

116. Fringe benefits include pensions, health insurance and vacations.

(A) True

(B) False

Answer : (A)

117. A labour union is an organization that represents workers in their disputes with
management over wages, hours, and working conditions.

(A) True

(B) False

Answer : (A)

118. Collective bargaining is the process of making a binding decision in labour

negotiations.

(A) True

(B) False

Answer : (B)

119. A shop steward represents union members who have complaints to management.

(A) True
(B) False

Answer : (A)

120. A national union is a union that has workers represented in all provinces and
territories.

(A) True

(B) False

Answer : (B)

121. In the union shop, a non-union member may be hired, but after a probationary period
he or she must join the union or leave.

(A) True

(B) False

Answer : (A)

122. A grievance is a formal complaint by an employee that his or her supervisor has
violated some part of the union-management contract.

(A) True

(B) False

Answer : (A)

123. In mediation, the third party or agency specialist uses compromise and does not render
a binding decision.

(A) True

(B) False

Answer : (A)

124. Arbitration is the process of settling a labour-management dispute with a binding

decision.

(A) True

(B) False

Answer : (A)
125. The strike is the most powerful union tool, but it is typically used as a last resort.

(A) True

(B) False

Answer : (A)

126. The tactic most often used by employees who are unhappy with work conditions is the
boycott.

(A) True

(B) False

Answer : (B)

127. Altering work schedules, modifying equipment, and making buildings accessible by
ramps and elevators so that qualified employees can perform the job is called reasonable
accommodation.

(A) True

(B) False

Answer : (A)

128. Outsourcing is the assignment of various functions such as human resources,

accounting, or legal work to outside organizations.

(A) True

(B) False

Answer : (A)

129. Canada's aging population will affect the labour market.

(A) True

(B) False

Answer : (A)

130. There are no economic advantages associated with the management of diversity-only
legal ones.

(A) True
(B) False

Answer : (B)

ESSAY

131. What is human resources management?

Graders Info :

the process of hiring, developing, motivating, and evaluating employees to achieve

organizational goals

132. What is the first step in human resource planning?

Graders Info :

job analysis and design

133. What two documents do human resource planners use to find the right people for the
right job?

Graders Info :

job description and job specification

134. What is a contingent worker?

Graders Info :

a person who prefers either full-time or part-time temporary employment

135. What are the two sources of job applicants?

Graders Info :

the internal and external job markets

136. What is the first step in the employee selection process?

Graders Info :

the initial screening

137. What is job rotation?

Graders Info :

reassignment of workers to several different jobs over time so that they can learn the basics
of each job

138. What is the first step in the performance appraisal and planning process?

Graders Info :

The manager must establish performance standards and expectations.

139. What are the basic types of compensation? Give an example of each.

Graders Info :

direct-salary and wages; indirect-employees' benefits and services

140. List the three major functions of the local union.

Graders Info :

collective bargaining, worker relations, and community and political activities

141. From the union's perspective, what is the most secure type of working arrangement?

Graders Info :

a closed shop

142. What is the first step in the typical grievance procedure?

Graders Info :
The employee orally presents his or her case to the union steward and the first-line
supervisor.

143. What is the most powerful tool that the union has in its strategy?

Graders Info :

the strike

144. What is the tactic most frequently used by unions to pressure employers into agreeing
to a union's demands?

Graders Info :

picketing

145. What is it called when a union tries to disrupt a company's stockholder meeting to
pressure the company to agree to the union's demands?

Graders Info :

corporate campaign

146. What is the appropriate role of top management in managing diversity?

Graders Info :

Top management should fully support it and take a strong stand on the need to improve
relationships among people who are different. Top management should be champions of
diversity.

147. When companies such as Sony offer rebates in their advertising, customer' requests for
the rebates are processed by another company hired by Sony for this purpose. What is the
term for this practice of hiring outside help?

Graders Info :

outsourcing