Management MCQs-4

Human Resource Development: Concept of HRD; Goals of HRD;

1. Which of these activities is not included in the scope of human resource

management?
(a) Job analysis and job design
(b) Motivation and communication
(c) Safety and health
(d) Organizational structure and design
Answer: (d)
Explanation: Organizational structure and design is more a part of
organizational development, than human resource development.
Human resource development scope includes:
● Human resources planning
● Job analysis design
● Recruitment and selection
● Orientation and induction
● Training and development
● Performance appraisal
● Compensation planning and remuneration
● Motivation, welfare, health and safety
● Industrial relations

2. Which of the following tasks related to recruitment and hiring is not

typically handled by HR staff?
(a) Specify necessary job qualifications
(b) Develop pool of qualified applicants
(c) Conduct initial screening packages
(d) Explain benefit packages
Answer: (a)
Explanation: Generally specifying job qualification is done by a technical guy
or head of that department (where vacancy arises), not HR staff.

3. The poor quality of selection will mean extra cost on ______ and supervision
(a) Training

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(b) Recruitment
(c) Work quality
(d) None of the above
Answer: (a)

4. Quantitative performance measures used by human resource managers to

assess operations are called
(a) Ratios
(b) Benchmarks
(c) Metrics
(d) Grades
Answer: (c)
Explanation:
Qualitative = Benchmarks; Quantitative = Metrics

5. ______ are useful tool for determining why employees are leaving an
organisation
(a) Government labour reports
(b) Exit interviews
(c) Benchmarks
(d) HR portal
Answer: (b)
Explanation: In human resource terms, an exit interview is a survey that is
conducted with an employee when he or she leaves the company. The
information from each survey is used to provide feedback on why employees
are leaving, what they liked about their employment and what areas of the
company need improvement.

6. The _______ measures the rate at which employees leave the company
(a) Turnover costs
(b) Turnover rate
(c) Time to fill
(d) Cost per hire
Answer: (b)

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Explanation: Many aspirants get confused with Employee turnover rate. There
was a question in RBI grade B mains where one question went something like
which of the following is a sign of bad performance by the Company. Many
aspirants seem to be confused into thinking that higher employee turnover is
something good. But higher employee turnover is bad for the organisation. It
means many employees are leaving the organisation on a regular basis.

7. When managers use metrics to assess performance and then develop

strategies for corrective action, they are performing the ____ function of
management.
(a) Planning
(b) Leading
(c) Staffing
(d) Controlling
Answer: (d)
Explanation: Control is a primary goal-oriented function of management in an
organisation. It is a process of comparing the actual performance with the set
standards of the company to ensure that activities are performed according to
the plans and if not then taking corrective action. Clearly, when managers use
metrics to assess performance and then develop strategies for corrective
action, they are performing control function.

8. Most people who are classified as non-traditional workers are _____

(a) Contingent workers
(b) Independent contractors
(c) Job sharing
(d) Working multiple jobs
Answer: (b)
Explanation: Freelancers, self-employed workers, contract workers, remote
workers, consultants, etc are categorised as non-traditional workers

9. Based on his 14 principles, Edward Deming is a strong proponent of

(a) Increase in quotas to enhance productivity
(b) Inspection at the end of production process
(c) Training and development of employees

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(d) Creating quality slogans to motivate workforce
Answer: (c)

10. Action learning is a training techniques in which

(a) Trainee is allowed to work full time analyzing and solving problems in other
departments
(b) Trainee moves from department to department to broaden experience
(c) Trainee is presented with written description of organisational problems
(d) Trainee is sent for formal training outside the organisation.
Answer: (a)

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