Assessment 1

This report describes Ford Motor Company as a chosen example of an international organization
and addresses the total management process chosen, its challenges and benefits

Gideon Zoiku
Student ID Number: R1810D6621760
Course: UU-MBA-714-ZM-48751: Business Function and Procedures
Tutor: George Tofa
Date: 9th April 2023
Abstract
Total quality management (TQM) is acknowledged as a successful management ideology in the
production and service industry. TQM can be adopted in the automobile industry to help elevate
quality and productivity. Ford Motor company shows how TQM can be flourishingly applied in
the automobile industry. Gains include lesser quality costs, greater employee job contentment
since the need for less efforts to attend to faults and client grievances, identification by clients,
proper work done from scratch, subcontractors with actual quality management systems, and direct
correlation with suppliers. TQM performance standards were also mirrored via top management
dedication, customer inclusiveness and contentment, employee participation and empowerment,
customer–supplier relationships, and process upgrade and management. Finally, some benefits of
a successful TQM application in the automobile industry are outlined.
 Table of Contents

Cover page i

Abstract ii
Introduction 1
Ford Motor Company Review 1
Mission, vision statement & purpose 2-3
Literature Review 4
Understanding FMC total quality management 4
Total quality management elements 5
Top management and leadership commitment 5

Focus on customers 5

Product design & Continuous improvement 6

Focus on processes 6

Everybody’s commitment 7

Quality challenge faced by Ford Motor company 8

Measures implemented 8
Results 9
Importance of Total Quality Management (TQM) within business organization 9

Benefits Of TQM In Respect of Customer Satisfaction 10

Benefits Of TQM In Respect of Organizational development 10

Recommendation 10

Conclusion 11

References 12