Q1:  

what extent does the employee act in the best interests of the business?

The employee showed best interests in business through:

1. Excellent attendance record.

2. Professional look at all times.
3. Taking daily duties with good understanding.
4. Looking for any opportunities of learning.

Q2: To what extent does the employee hold him/herself and others accountable for
achieving great results?

The employee held himself and others for achieving great results through:

1. Completing all trainings required as day watch training, MOCs and other mandatory trainings
2. He is ADP L4 supportive trainer.
3. He guided and helped his colleagues to improve their English.
4. He always seeks for any opportunity for learning.

Q3: To what extent does the employee take action to continuously improve processes in his/her
business area?

The employee took actions to continuously improve processes in his business area as following:

1. Professional equipment check to identify any defects.

2. Helping other drivers to pass their ADP L4 test through supporting them in training.( As PTS)
3. He has very positive attitude towards learning any new tech. to improve the work environment (
such as training simulator)

Q4: To what extent does the employee solve business problems effectively?

The employee has problem solving skills which were shown in:

1. His approach with his colleagues was polite and calm so no problems were raised.
2. His attitude taking instructions from his managers was professional.
3. His customer satisfaction is good and he never raised a problem with any customer.

Q5: To what extent does the employee help others to succeed?

The employee helped his colleagues to succeed as following:

1. Been very good in team work communicating with his colleagues in good way.
2. He used his good English skills to help his colleagues to improve their English.
3. As PTS, he helps drivers to obtain ADP L4.
 4. At many occasion he was noticed to motivate others to be more physically active.

Q6: To what extent does the employee prioritise customer impact and create win-win with
others? (Note: A ‘customer’ is defined broadly and could be a passenger, a stakeholder, a
colleague, etc.)

The Employee prioritised customer impact and create win-win with others as following:

1. During any standbys he treated any customers with good manager and no misbehavior reports
regarding that.
2. He was professional dealing with his colleagues with no reports of misbehaviors
3. It happened once that he argued with his STL.
4. Good feedback about him from AOPS team.

Q7: How well did the employee deliver the agreed quarter success criteria/KPIs?

The employee delivered all quarter success criteria/KPIs as following:

1. All training (Mandatory / extra) have been completed.

2. All tasks were assigned to him were full filled.
3. The attendance and attitude parts were satisfying.
4. His job knowledge is good.
5. He acted up as TL in many occasions with no problems.