Facultat Internacional de Comerç i Economia Digital

La Salle

Master of Science in Project Management

Final Master Thesis

Refurbishment and design of the restaurant

Student Mentor
 MINUTES OF EVALUATION

OF FINAL MASTER THESIS

The Academic Panel in charge of the qualification of the student

QINGSHUANG TAN
TIANYU YANG
SONG LI
YUZHE HAN
ZHIWEN SUN

who presented the Final Master Thesis entitled

QINGSHUANG TAN
TIANYU YANG
SONG LI
YUZHE HAN
ZHIWEN SUN
 after the hearing of thesis public presentation and the
answers of the student to the questions exposed by the
members of the panel in reference of the work, agrees
to grant the following qualification to the above
mentioned work:

Barcelona, 09/03/2023

PRESIDENT OF THE PANEL

PANEL VOCAL PANEL VOCAL

 STATEMENT OF AUTHORSHIP

OF THE FINAL MASTER THESIS

Date: 09/03/2023

Author:

QINGSHUANG TAN

TIANYU YANG

SONG LI

YUZHE HAN

ZHIWEN SUN

DNI / NIE / Passport:

QINGSHUANG TAN: EE7469742

TIANYU YANG : E79834179

SONG LI :EJ2685948
YUZHE HAN: EJ4276178

ZHIWEN SUN :EJ6162341

By signing this document, I declare and state that:

1) I am the author of the final master's work entitled:Refurbishment

and refurbishment of catering outlets

2) I am the intellectual responsible of the generation and execution of

the work

3) The work is a document of original content and has not been

published, neither totally nor partially

4) Any intellectual contribution of other authors is duly referenced in

the text
5) Therefore not engaging in fraud, and otherwise, I will accept any

academic sanctions that may arise

Signed

Project Introduction

Barcelona is the capital of Catalonia and Barcelona Province, located in the northeast
of the Iberian Peninsula, adjacent to the Mediterranean Sea. The city has a
population of 1.6 million and a metropolitan area population of 5 million. Barcelona
is one of the 50 must-see attractions selected by National Geographic magazine in
1999 and attracts a large number of tourists every year. With over 30,000 Chinese
residents, Barcelona has about 100 Chinese restaurants, making Chinese cuisine the
third most popular cuisine after Spanish and French. Jenisia is a Chinese food
restaurant company with five restaurants in Spain, including one in Barcelona. Their
largest restaurant, with an area of 2,000 square meters, is the target of the
renovation project. We are Xiaoma, a Barcelona-based design company specializing
in bars and restaurants. Our services include brand logo design, interior decoration,
material purchase, menu rectification, and web construction. We work with Panda
Construction Company, a reputable construction company in Barcelona with a team
of experienced professionals. Our project lasts for 8 months with a budget of
300,000 euros, covering design, construction, web construction, furniture
installation, and the overall completion process.

Photo: Design drawing of the new Chinese Restaurant

1、The operational environment analysis

Political Factors

Barcelona has a stable political environment, which creates a safe and secure
environment for the development of Chinese restaurants. However, it is important
to note that there may be changes in the political environment in the future, and it is
essential to keep an eye on any potential changes that may impact the business.

Economic Factors
Barcelona is a popular tourist destination in Spain, attracting visitors from around
the world. As a result, the demand for high-quality Chinese food is increasing.
According to recent market surveys, unique restaurant decoration can attract more
customers and increase profits. Additionally, as the economy continues to grow,
more people have higher disposable incomes, which can lead to increased spending
on food and dining experiences.

Sociological Factors

As the world recovers from the COVID-19 pandemic, Spain is once again becoming a
popular destination for international students. As more Chinese students choose to
study in Spain, the demand for Chinese food is likely to increase. Additionally,
Barcelona is a diverse and inclusive city, with a growing Chinese population, which
presents an opportunity to cater to the local community.

Technological Factors

The development of decoration technology has made the construction process more
efficient and less time-consuming. Environmentally friendly materials and techniques
are now widely available, such as the use of mobile environmental protection panels,
which have low formaldehyde emissions and high safety standards. These materials
and techniques can help to create a safe and sustainable working environment.

Environmental Factors

During the construction process, it is important to comply with Barcelona City Hall's
regulations to ensure that the pollutants produced during the construction process
do not exceed the local discharge standards. Construction materials and techniques
should also be environmentally friendly and in compliance with the laws and
regulations of environmental protection and safety in Barcelona. Factors such as
color, lighting, sound, and temperature can also affect the restaurant's atmosphere
and customers' experience, and should be carefully considered in the decoration
process.
Legal Factors

There are several legal factors that need to be taken into consideration when
decorating a restaurant in Barcelona, such as building permits, community
regulations, building protection, tax revenue, and occupational safety. Compliance
with these regulations is essential to ensure the project is legal, safe, and of high
quality.

2、Sector

Basic information about the company

global:

Name: xiaoma

Location: Barcelona

Date of establishment: 2019

Legal form: limited liability company

Website: www.xiaoma.cn

Founded by Mr.zhiwen sun in Barcelona, it is a professional enterprise engaged in the

design, construction, supervision, decoration materials supply and engineering

management. The company has a skilled, experienced design team, committed to providing

customers with high quality decoration engineering services. Since its establishment, the

company has been adhering to the "quality first, reputation first, thoughtful service,

reasonable price" business philosophy, to provide customers with personalized, innovative

decoration design scheme, and with professional, efficient, safe construction service to win

the trust and praise of customers. The company is willing to cooperate with the majority of

customers to jointly promote the development of the Chinese restaurant project

reconstruction business, to create a better living environment.

strategy:

Our mission

Our mission is to provide our customers with high quality, personalized, and
professional shopfitting services, to continuously innovate and develop, and to
improve market competitiveness and customer satisfaction.

Project Vision

To become the leading brand in the Chinese restaurant shop decoration industry in
Barcelona, Spain, winning the trust and recognition of our clients and the market.

Core Values

1. Customer-centric: We prioritize customer needs and satisfaction to provide

quality products and services.

2. Honesty and Trustworthiness: We follow the principles of integrity and

transparency to build trust and a good reputation.

3. Teamwork: We highlight teamwork and public goals to satisfy our customers.

4. Enthusiasm: We treat every customer with one hundred percent enthusiasm.

5. Innovation: We constantly innovate, provide new products and services, and

encourage employee creative thinking and problem-solving skills.

Goals

Short-term goals (1 year)

1. Deliver 100% customer-satisfied project results.

 2. Complete 20,000 square meters of design services within one year.

3. Achieve a 20% increase in revenue from the previous year.

Medium-term goals (2 years)

1. Complete 50,000 square meters of design services within two years.

2. Expand our services to other major cities in Spain.

3. Increase our market share by 30%.

Long-term objectives (5 years)

1. Become the first Chinese food catering design and decoration company in
Barcelona.

2. Expand our services to other countries in Europe.

3. Achieve a 50% increase in revenue from the previous year.

Financial

(1) Analysis of asset changes

From 2022 to 2021, the company's fixed asset investment will grow rapidly. The
company's assets are growing and the business prospects are good.

(2) Debt change analysis

We have strengthened our financial management and improved our solvency. By
reducing unnecessary spending, strengthening cash flow management, and
improving profitability. In 2021, assets decreased and liabilities increased in 2021,
and the opposite in 2022, indicating that companies are aware of the high risk of
debt and move to more prudent financial policies. Operating conditions improved,
and operating income increased, thus increasing cash flow and total assets. Carry out
financial restructuring, through asset replacement, merger and reorganization and
other ways, making the total assets of the enterprise increase.

(3) Shareholders' equity analysis

The company has had different degrees of growth in recent years. This increase was
mainly due to a reduction in debt, indicating that shareholders were aware of the
corporate risks associated with liabilities and pay more attention to their equity.

Console Operator:

The company consists of a diverse talent team of five people, each providing
expertise in their respective field.
Project Management

Framework: Traditional project management

Microsoft project, CAD for planning and design, WPS Office for documentation, and
microcredit for informal team communication. Email is used for formal project
communication.

Feasibility

Xiaoma, Founded in 2019, specializing in decoration, design, web construction and

interior decoration. Our company has rich industry experience, as well as a senior
design team. We closely monitor the design trends. Follow the principle of safety,
practicality and simplicity, in maintaining the original Chinese characteristics of the
decoration style under the more innovative design to meet the needs of customers.
Therefore, in terms of project quality, we have developed a perfect management
mechanism, unified management and distribution of materials, and synchronous
operation of project manager and project supervision. We want to help our
customers meet and exceed their project expectations.

Impact at the organizational level

1. The project is very important at the organizational level within the

company.

2. Ensure that the project is completed according to the scheduled time,

budget and quality requirements.

3. We have the personnel of project manager, purchasing manager, financial

manager, legal manager and design manager.

4. Ensure the smooth implementation of the project, and conduct timely

communication and coordination between different departments.

5. Ensure that all the work meets the quality standards.

6. The company needs to meet the different expectations of its stakeholders

and focus entirely on implementing the project.

Consistent with the business objectives

Considering the construction difficulty of the whole project and the needs of custo

mers, our project team will need 5 project personnel to lead and operate, and finally a

chieve the unity of the goal and the reality.

The duration of the whole project is expected to be about 8 months, and we will c

ooperate with two companies, one is a construction company (Panda Building Materi

als Co., LTD.), and one is a company specializing in providing building materials. The

se companies will better help us achieve our goals.

management objectives The alignment mode of the project Contribution level

 Deliver 100% － This project will open up our 1/5

customer-satisfied market for design and

project results decoration in Barcelona, and

increase the company's liquidity

and company brand value, and

better provide valuable

experience for the follow-up

projects.

 A total of 50,000 － We will increase publicity, 2/5

square meters of increase attention to orders, and

design service try to attract restaurant owners

projects will be to negotiate cooperation

completed within 2 through successful cases.

years

Barcelona became the － Actual impact is also growing 1/5

first Chinese food and through the increase in projects

beverage design brand in the Barcelona region. We will

establish new industry standards

through professional design

capabilities, create industry

benchmarks, and provide better

services for restaurant owners.

Build more branches, to － Through the increasing number 1/5

the international market of projects, we will build several

key projects and flagship design

teams to provide more

diversified services for a broader

 international market.

The table is consistent with the business objectives

laws and regulations

These provisions derive from the basic norms and standards of government authorities in the

construction industry.

The project shall meet the (.LAW 12/2017 OF THE ARCHITECTURE OF CATALONIA)

requirements.

Materials shall meet the requirements of Nº 23/2017. Catalonia's first architecture law

establishes public procurement mechanisms to boost architectural quality.

The engineering noise shall meet the requirements of In accordance with article 10.1.6 of the

Statute of Autonomy of Catalonia and include the air insulation performance index between

buildings.

Definition of the project:

Xioma is a design company committed to provide personalized and modern shop

fitting plans for restaurant owners. The company aims to provide services pertaining
to rebranding of a restaurant based in Barcelona. Our company would be working in
collaboration with a construction firm willing to materialize our renovation plans.
The scope of the re branding project covers providing decoration services, equipping
the restaurants with fittings and providing them with personalized solutions which
reflect company’s excellence in shop fitting services. The decoration plans of the
restaurant would help add more meaning to the brand image and improve customer
satisfaction over all.

Project goals and objectives:

 - Provide a state of the art, well equipped and innovative design to the client
which ensures commitment to their expectations from the company and
adds strength to their brand presence.
Project objectives:
- Execute a project which fulfills client’s needs and fits their budget while
adhering to the guidelines of construction and ensures all legal compliance.
- Promote competition and innovation through high quality deliverables in
shop fitting services.
Product objectives:

- Create a renovation and shop fitting plan keeping in consideration the

economic, social and legal environment of the project.
Focus and strategy:

Assumptions of the project:

To balance the outcomes of the project certain deliverables and KPIs need to be
achieved while considering some underlying assumptions. These assumptions are as
follows

- The project is coherent of the technical aspects of the design structure are
achievable keeping budget and time constraints in consideration.
- The project’s deliverables are aligned to the fulfillment of customer needs
and is bound to benefit the restaurant in terms of attracting clientele in
Barcelona.

Time and Budget constraints:

- The project needs to implement a competitive cost structure hence the

design plans should be cognizant of the market prices and economic
environment.
- The project shall not exceed a tenure of 8 months
 - To ensure economic viability, the cost of the entire project should not be
greater than € 300,000

SWOT ANALYSIS:

SWOT

Strength Weakness

 Well versed with branding  Company has a small scale and has
experience in the restaurant a limited staff.
industry..
 Reliance over the construction
 The team understands the social, company for execution of design
cultural and technological plans.
environment of the project making
execution more authentic.

 The team enjoys creative liberty in

making innovative decisions from
their clients/ restaurant owners.

Opportunity Threats

 Set new standards of competition in  Instable market prices and

the market in terms of high quality economic downturns can cause
deliverables that ensure customer supply chain and cost related issues
satisfaction for procurement of supplies.
PREN analysis：

PREN

Potenciación Reduce

 Create a timeline of deliverables  In consistent execution results of

and maintain weekly coordination the design plan.
with the construction company
 Too much deviation due to lack of
about progress.
prior financial planning and
 Ensuring the execution is at par management structures while
with design finalized keeping the execution of construction plans.
final outcomes consistent with the
expectations of the client.

 Prioritize the needs of the

customers.

Enhance Neutralize

- Comply with industry standards  Capitalising on stregths and

while producing innovative polishng the competencies is
designs to ensure ultímate critical.
customer satsfaction.
 Deduce alternative plans for
procurement, design
implementation and deliverable
timelines for securing the Project
against uncertainties.
 Critical success factors

Critical Success Factors (CSFs) have been identified to identify the crucial elements to
achieve the stated goals and the actions and resources to achieve the stated goals.

Objectives CFS Action and Resources

- Constantly analyse The management should

customer satisfaction consider conducting analysis of
 The project should be
through conducting in the customer’s needs and
aligned with the needs of
depth market research expectations from the project
the customers
and understanding the while proactively competing with
 The project should not competition. the competition present.
violate any legal or social
environment.

－ Develop and execute Search for procurement options

effective cost fitting the client’s budget
 Complete the project
management plans so requirement while maintaining
within budget and
that project budgets are high quality.
management constraints of
not exhausted before
the Company.
delivery.
The team members are aligned
with the technical aspects of
- Account for the budget equipment usage so that
limitations and efficiency of equipment does not
management’s go un utilised.
limitations while
planning deliverables.

－ The construction The purchasing manager should

company should be utilize industry wide contacts to
 Fittings should be of high
constantly analysed for ensure cost friendly procurement
quality ensuring reliability
using high quality of supplies needed for the shop
in the longer term.
material for the fittings. fitting services.

－ Sourcing and quality

control of the raw
materials should be
scrutinised.
 －

Scenario Analysis:

Scenario analysis is a critical component in execution of a project. It allows the

analysis of various circumstances which can occur during a course of a project and
what effects it can cause on the deliverables. The scenario analysis for Xioma shop
fitting provides us an overview of various scenario’s possible in the course of project
delivery.

Sourcing Fittings

Scenario A:

Source readymade fittings from suppliers:

Sourcing readymade fittings from suppliers can be cost efficient for the client and the
shop fitting company since making an alliance with a firm can help the restaurant
owner get cost efficient rates. Sourcing of restaurant equipment, decorative pieces
and furniture could be done through a vendor that has supplied to other competitors
alike. However, sourcing from one supplier can limit creativity and a sense of
innovation for the customers.

Self-design the fittings:

If the company invests in self-designing the fittings, the results would be more
customized and customer oriented every restaurant has a unique vibe to it. The
customized shop fittings would help induce a feeling of a unique dining experience
for the restaurant customers setting a competitive trend in the market. Self-
designing would require self-procurement, self-assembling and self-designing the
shop fittings and decorative material. The exercise would add to the designing and
furnishing costs of the project.

Design structure:

Scenario A:
 Implementing a standardized design:

Restaurant fittings and structures can be repetitive and aligned to the market
standards. The company can rely onto implementing a standardized design structure
like the competitors. The sourcing of supplies and shop fittings like tables, lights, and
decorative equipment could be done in accordance to the market standards and
generalized customer preferences. This method would help the company setup a
decent structural design without incurring extra costs and management
requirements.

Scenario B

Implement a design by scratch:

Scenario A Scenario

Shop fittings Design selection

Criteria Value Option1 Option 2 Option1 Option 2

（1-5)

3 5 2 5

TIME 40%

3 5 2 5
COST 35

4 5 2.5 4
Functionality 25%

3.5 4.8 3 4.5

Total 100%
Creating an ambiance in a restaurant requires diligence in terms of design and
architecture. Implementing a design that fits individual client needs while
introducing a fresh approach to innovative and high quality standards requires
specialized attention. The company can offer an innovative and experimental design
to the restaurant owner so that the client can stand apart from the existing
competition of the market. In the process of offering an innovative design every
decorative and operational component needs to be aligned with the innovative and
experimental approach. The approach should be customer oriented while setting
new standards of innovation for the restaurant owners

Analysis

Powe
No. Stakeholders Description (1-5)
(Internal)
1. CEO of Xioma shopThe main face of the entire project team. He is directly 5
fittings responsible for executing the project under his guidance
2. Project Manager Implementing the project deliverables through strategizing the 4
tasks is a key responsibility of this figure
3. Design Manager The key job role is to implement and plan designs while keeping 3
customer needs a priority.
4. Purchasing Manager Key job role specializing in procurement needs of the firm. 4

5. Design Project Team A team well versed with the design projects and participates 3
effectively in constructing design structures..
6. Financial manager A key job role responsable for the management of finances while 4
implementing the Project,
7. Legal The key figure for identifying legal compliance issues and helping 3
advisor/Customer the project stay coherent with legal frameworks of design and
manager construction.
8. Jenisia owner Key sponsor of the project who is funding the entire project 5
 9. (External) Authorities responsible for granting permits and regulatory 5
guidelines
Regulatory
authorities
10. Decoration suppliers The suppliers are critical for sourcing decorative supplies used to 4
enhance the design of the restaurant
11. Restaurant The restaurants presently doing business in Barcelona are key 3
competitors competitors
12. Design companiesInnovation in terms of structural design is a key component 3.5
competitors which differentiates design companies from the rest of the
market.

Stakeholder Analysis

HIGH

Ensure satisfaction Closely manage

-Restaurant owner -Design team
- CEO -Construction company
POWER -Project Manager -Competitive design companies
-Regulatory authorities

Stakeholder
Analysis

Monitor Keep informed

-Design Manager -Financial manager
--Legal advisor -Purchasing manager
-Restaurant competitors -Suppliers of decoration

LOW

LOW HIGH
Ensure satisfaction
-Restaurant owner
- CEO
-Project Manager
-Regulatory authorities
Closely manage
-Design team
-Construction company
-Competitive design companies

Stakeholder
Analysis

Monitor Keep informed

-Design Manager -Financial manager
--Legal advisor -Purchasing manager
-Restaurant competitors -Suppliers of decoration

INTEREST
Project charter
 Name of the project

Refurbishment of Restaurants in Barcelona

Designing and planning of a new restaurant in Barcelona

Business Case

Xioma is a company offering designing and shop fitting services to restaurants. The
company is working along a construction company for designing a restaurant in Barcelona
for a client

Measurable project objectives and related success criteria

 The project should be aligned with Constantly analyze customer satisfaction

the needs of the customers through conducting in depth market research
and understanding the competition.
 The project should not violate any
legal or social environment. .

 Complete the project within budget Develop and execute effective cost
and management constraints of the management plans so that project budgets are
Company not exhausted before delivery.

Account for the budget limitations and

management’s limitations while planning
deliverables

High-level requirements:

－ This project requires designing and rebranding of a restaurant in Barcelona

－ The project would be designed keeping in view the market trends and customer’s
expectations in terms of innovation

－ The quality of the project meets industry standard specifications.

－ The project needs to be legally compliant and adhere to design and structural
requirements laid by the customer

High-level project description, boundaries and key handover

A restaurant owner with the alliance of a construction company has asked F&B shopliftings
 COST STRUCTURE

Elements Cost (Euros)

Design 50,000

Material costs 58,000

Construction costs 50,000

Lighting 4000

Seating 100,000

Pantry shelfs 1,000

Décor items (Lamps, Paintings, Clocks) 23,000

Cutlery 10,000

Total 300,000 Euros

Stakeholders plan.

Acknowledging the plans of stakeholders and implementing strategies to meet the

expectations is an integral part of a project’s success. The following table has illustrated the
various area of concerns of the stakeholders. These key areas reefer to the requirements,
strategies implemented and analysis of the responsible individual. The markings A and Z
denote the beginning and mid phase of the project.

Stakeholders Dislike the Don’t OK Love the Requirements Strategy Responsi

project care with the project person.
about the project
project
CEO of Xioma AZ -The timelines of - Project milestones Project
the project have been prepared manage
should be keeping in view the
carefully priority of each
analyzed before milestone and its
passing onto the contribution to the
other step. The project. There
project cannot should be no
 take more than 8 modifications in the
months to deliverables.
complete. It is -The financial
important for the spending should be
timely structured and
achievement of justifiable In the
deliverables. project. Omitting
- The project is unnecessary
cost sensitive. expense is important
Any considerable for saving the
deviations from burden of extra
the stipulated costs.
financial budgets - Client’s
can cause expectations and
problems. requirements should
Spending should be given top priority
be limited and at every step. The
confined to the execution process
expenses. and final outcomes
-Scope of the should be consistent
project shall be
aligned with the
expectations of
the client.
Accurate delivery
of project
milestones with
accurate
execution of the
proposed
solutions is a key
requirement.
Purchase AZ -The purchase - The purchase list Purchasin
manager manager is should be well managers
responsible for versed and reflective
finalizing the of the recent market
purchase plans of rates and quantities.
the project. He is Project manager
required to should be aligned
display an with the budgets and
extensive should elaborate on
knowledge about their purchase
the market he decisions while
 interacts with. keeping the budget
- requirements intact.
Purchasing
managers should -Purchase managers
align the should be well
management with acquainted with the
purchase plans at market demands and
least two weeks’ pricing structures.
prior the Moreover multi-
purchasing event. tasking approach
Last minute should be adapted
purchases should aligning the best
not be interests of all the
encouraged as a stakeholders..
standard
procedure.
Design manager AZ -The design -The design Project
manager is up to manager is expected manager
date with the to implement the
market trends project through a
while discussing phase wise
the design with approach. The phase
his team to management
ensure effective process should be
communication considered as a
and clarity of references by the
deliverables. design manager.
-The design -Deliverables should
manager is aware be aligned with
of the legal and defined timelines
creative and analytical
requirements of feedback should be
the project. provided to the
-It is important design team on
for the manager frequent intervals. -
to dedicate a
good amount of
time to the
project, hence he
should not be
involved in
multiple projects.
-The deign
 manager should
prioritize pushing
creativity while
maintaining a
healthy balance
of costs of the
project.
Construction A Z -The construction -It is important for Project
manager manager should construction manager
be aligned with managers to align
the design team their designs with
and design respect to the
manager for requirements of the
evaluating clients.
designs. - The construction
-The manager managers should
needs to provide ensure that their
feedback on the designs are legally
implementation and ethically
feasibility of the compliant
design plans. -As a matter of final
-He needs to evaluation design
correspond the feedbacks of project
design managers should be
management discussed with the
team and project design team by the
managers about construction
the issues and manager
circumstances
which could
bring deviation in
the desired
outcomes.

Finance Manager AZ -The finance - It is critical for Project

manager should finance managers to manager,
be aligned with be aligned with their Finance
financial position company needs departmen
of the company. while leveraging the
-He should be financial risks about
able to able to a project.
evaluate the
requirements of -The manager
 the resources should be able to
while implement financing
streamlining plans for resources
executable (if needed). His
financial focus should remain
solutions for the on capitalizing on
project. the company
- The manager resources with
should devise disrupting the
strategies to fund financial statements.
the project
without
disturbing the
cash flow of the
company.

Legal advisor -Provide an in- The legal advisor Project

depth review of should take in manager.
the legal and consideration the Legal
ethical ethical and legal departmen
AZ requirements for compliance issues
the project. found in the project.
-Set clear -He should be able
guidelines about to demonstrate a
the project’s clear understanding
legal of project specific
requirements. legal compliance
standards.
Construction AZ -The construction - The construction Construct
company company should company should manager,
be involved in have effective project
the design communication with manager,
process by the Xioma. They should
company. be able to
- The communicate
construction team alternate options of
should be execution for the
cognizant of the presented designs.
design -
requirements set
by the client
-The company
 shall demonstrate
a clear
understanding of
their limitation in
execution of
certain designs.
Decoration and AZ -Suppliers should Suppliers need to Project
fitting suppliers be selected on the complement the job manager,
basis of their tasks of the purchase
competitive rates purchasing manager. departmen
and quality Suppliers need to
assurance. Once advise the
selected the purchasing manager
suppliers should about competitively
be consistent in priced resources and
delivering channels of sourcing
resources for the the m throughout
project till the project deliver
phase.

-Suppliers should
also devise alternate
sourcing techniques
in case of supply
shortages from one
source. The
alternative solutions
would help
minimizing the risk
of supply chain
issues while
completing the
project.

7.2 Communication management plan:

Ensuring an effective communication flow is an integral part of the project delivery process.
Companies working to support a project need affective and open communication at various
stages to ensure there is no gap between the strategies and execution of the project. For the
following project, communication is needed to be conducted between three parties. The
restaurant owner, construction company and Xioma’s management are collectively working
to develop a restaurant branding project in Barcelona. The project manager holds a critical
value in streamlining the communication channels for all the parties working for the project.
As an integral part of the project the project manager needs to lay communication Metrix till
the end of the project. It’s important for all stakeholders to be intimated about the project
development and challenges according at various milestones. An effective communication
would ensure timely delivery of the project and a supportive environment for the rest of the
team.

Communication extended through the external and internal stakeholders would be organized
through a variety of mediums. For internal communications mostly the medium of physical
communication would be adapted. For external stakeholders the medium of communication
would be would be through video calls, emails, telephone calls. Since external stakeholders
are not always accessible physically, maintaining communication channels would help
reaching out the relevant departments at any point of time. The communicative sessions
would be utilized for planning, brainstorming and discussion of the stakeholders about
establishment of deliverables. Moreover, the communication exercises would help all the
stake holders designate meaning and time lines for the fulfillment of the objectives set by the
project.

Stake Subject of Sender of Recipient of Medium of Frequency Head

holder communicatio communicatio communication communicatio
n n n
CEO An overview Restaurant Project manager Video Beginning CEO
of the project owner (Client) and CEO of conferencing of 15
requirements Xioma and physical March/202
as quoted by meetings 3
the client
(Jenisia’s Daily
owner)
Design Once the Design team , Construction Email and Till march Project
team requirements project company video calls 25- 2023 manager
are clear, the manager
project designs Weekly
and
construction
plans need to
be considered
Conruction The Construction Xioma project Physical Till march Constructio
firm construction manager and manager and meetings 30 n Project
firm working construction design team head
with Xioma design team Bi weekly
 should discuss
the design plan
internally and
provide a
detailed
feedback of the
plan
Project Once the CEO of Xioma Client(Restaura Video Till April Project
manager complete and project nt owner) conferencing 15 head
feedback of the management
construction department Daily
company is
brought to
Xioma’s
knowledge, the
next step is to
provide the
final client a
detailed
feedback
Project After client’s Construction CEO and Online Till April CEO
manager approval the company project manager meeting/ 20 And
final manager of Xioma conferencing Project
construction or physical Weekly head
plans need to meeting of
be presented required
by both the
companies
Suppliers Once the Project Purchasing Internal Between Purchase
construction manager manager meetings at April 25 manager
plan is physical and 30th
finalized by the locations
client and both Bi-weekly
companies, a
costing
analysis is
required
Procuremen Finalization of Purchasing Suppliers Face to face Between Procuremen
t supplies and managers interactions 15th May t Heard/
managers vendors and 20th Purchase
through the may 2023 manager
procurement
department. Daily
Purchase Once suppliers Purchasing Project manager Physical Between Purchasing
manager are finalized , managers meetings or 25th May head
the next step is online and 30th
to create a conferencing May
purchasing Daily
plan where
payment
contracts are
mentioned
Suppliers Suppliers Suppliers Purchase Online Second Procuremen
would be managers/ conferencing week of t
requested for project and email June head
different rates managers
for a variety or Weekly
resources
needed to be
used in the
project.
Fiance The payment Purchase Finance Face to face Third week Head
manager plans would be managers managers interactions of June Of finance
then sent for
reconciliation. Bi weekly
The payment
schedules,
costs would be
communicated
to the finance
department
who would the
conduct a
feasibility
analysis for the
plan
Risk Curation of Project manger Client and Face to face Fourth Project
assesment risk assessment construction meetings and Week of head
/Project and quality company report June
managers control plans presentations.
would be Daily
carried out
once the cost
structures are
finalized by the
Finance
 department of
Xioma. Risk
analysis and
strategies of
risk mitigation
would be
discussed
Legal The next phase Project Government Physical Between Legal
manager would include manager/ legal authorities meetings and first and head
the initial step department communication second
of practical via the email week of
implementatio July
n of the
project. Bi weekly
Seeking legal
documents
pertinent to the
project.
Government
authorities
would be
contacted for
attaining
necessary
paperwork to
assure the legal
compliance of
the project,
Local After getting Project Local Physically Mid july to Project
community necessary input manager/legal communities approaching ending of head
from the legal department and their the local july
compliance representatives. neighborhoods
department, who appear to Daily
it’s important be direct
to engage the
local
community.
After receiving Project Design Online Till August
all the manager team/purchasing brainstorming 8/2023
approvals, the department sessions and
next step physical Bi weekly
would meetings could
including be
 drawing implemented
timelines about in the case.
the project
delivery and
status
Project Setting up of Project CEO and Face to face Till August CEO/
manager timelines manager construction interactions 15/2023 Project
would require manager and email head
milestone’s communication Weekly
demonstration
and their
executable
time line
Conctructio Once the Project Client Face to face Till Project
n timelines are manager (restaurant interactions September manager
Company approved and owner) and the and email 5
/Investors implemented. construction correspondenc
The next step company e at regular Bi weekly
would be to intervals.
curate a project
progress status
report to
engage
stakeholders
with the
ongoing
project.
Design Fulfillment of Design team, Client( Restaura Face to face Between Project
team objectives at project nt owner) meetings with starting manager
/ Project various managers the client and and mid of
team milestones email Septmeber.
should be correspondenc
indicated e Weekly
accordingly to
achieve clarity
of the progress
Project Feedback on Construction Project manager Face to face Last week Project
team any teams/ design and client meetings and of manager
discrepancies team video September/
or hurdles in conferencing 2023\
achievements
of projects to Bi weekly
be timely
 highlighted by
the teams
alike.
CEO of Once all the Project CEO Face to face Till Project
Xioma key objectives manager Construction communication October/ head
/ Restaurant have been company/ Client , presentation 2023
Owner achieved (Restaurant and report
through owner) between the Daily
milestones, stakeholders.
project
completion
should be
communicated
between the
stake holders
(External communication plan)

Internal communication plan

Stakeholders Subject of Sender of Recipient of Communicatio Frequency of Head

communicatio communication communicatio n medium communicatio
n n n
Design team The initial CEO of Xioma Project Face to face January 2023 Project
Project team/ communicatio manager, interactions Bi weekly manage
Client n phase would design team and internal
involve and internal meetings.
discussion of team members
project scope,
deliverable
timelines,
discussion on
costing and
initial
requirements
of the client.
The
communicatio
n would be
conducted
 internally
Design The discussion Project Internal team Face to face Between Design
team/manage of the project managers members. interactions starting and team
r shall be and internal mid-January
extended to meetings 2023
the
management
so their
approach gets
scrutinized.
Project team The Project Team Face to face By the end of Project
management managers members meetings and January 2023 manage
than shall emails.
move towards Daily
selection of
the team
members who
would be
appropriate for
taking up the
project. The
selected
members
should be then
organized into
a team formal
team for the
project
Internal The next form Project manager Team Till Feb Project
design team of members, 10/2023 manage
communicatio internal teams.
n should take Bi weekly
from the
concise view
of client
requirements.
This phase of
communicatio
n should
include a
detailed
analysis of the
client’s
 requirements.
Project team It is important Project Team Face to face Till mid Feb Project
for the team managers members and interactions Daily head
members to be design and internal
aware of the members meetings.
client’s
feedback at
regular
intervals. The
following
exercise
would help
design and
project team
cognizant of
the client
requirements.
Design team/ Once the Design manager Design team Face to face Between 15 Project
Creative client’s and project interactions Feb and 20 head
team feedback has manager and email Feb/2023
been collected correspondence
and processed, throughout the Bi weekly
the next step is project.
to create a
design plan
which
corresponds to
the client
requirements
Procurement Establish a Project Internal team Face to face Between 15 Head
manager/ proper managers. members and meetings and Feb and 20 procure
purchasing procurement purchase interaction Feb/2023 t
manager plan for the managers within the
sourcing of company Weekly
required
materials.
Look for
procurement
strategies and
sources for
finalizing the
availability of
required
 resources
Project Once he Project team Project Internal Between 20 Project
manager project starts, members managers meetings, Feb and 25 head
internally the report sharing Feb/2023
status reports and email
of the projects correspondence Weekly
should be .
shared without
delay to
ensure timely
management
of the project
deliverables.
Internal Once the Project team Project Face to face Between 20 Project
design team updates members managers meetings. Feb and 25 manage
starting Feb/2023
flowing out in
the internal Bi weekly
circles of the
management,
the feedback
should be
collected
about the
project from.
The next
course of
action would
be dependent
on the
feedback
Design team, Enacting upon Project team Project Internal Between 20 Project
Project team the feedback members managers meetings and Feb and 25 head
the face to Feb/2023 Design
management manage
can come up Daily
with a plan to
achieve the
desired
modifications.
Risk After making Project members Project Between Feb Project
assessment the desired /design team managers 25 to first head
department modification, week of
 the next March/ 2023
communicatio Monthly
n would be
regarding the
risk
assessment.
It’s important
for the
company to
implement a
risk aversive
approach.
Finance Reconciling Project CEO of Between Feb Head of
managers financial managers/financ Xioma 25 to first Finance
resources for e managers week of
meeting the March/ 2023
objectives of
the project Bi monthly
while keeping
the cash flows
of the
company
consistent.
Project Once the Project manager CEO OF Between mid Project
manager financial Xioma and end of head
resources are March
aligned with Once in a
the company month
and project
requirements,
the next step
of
communicatio
n involves
running a
project criteria
assessment
(Internal communication plan)

7.3 Scope definition:

Objectives Stakeholder Description of Work breakdown

requirement structure
The main Owner of the restaurant. The delivered -Project
objectives include The main stake holder product should management
meeting the of this project is the exude same taste of -Design structure
client’s sponsor and owner of the owner. His -Legal documents
expectations the restaurant in expectations should from government
through attaining Barcelona be met in every authorities
high efficiency of aspect including the -Implementation of
the deliverables. scope of the project, design
Moreover the budget and -Procurement
finalized product expected timeline. -Correspondence
should be The project cannot with the
representing the be successful construction
aesthetic taste and without the timely company
preferences of the delivery of the -Purchasing of
client for his newly milestones. An material including
made restaurant active managerial fittings, lights,
approach for décor items for
management of design purposes
budgets is also a
core requirement of
the project as
communicated by
the Owner of the
restaurant
While Planning Owner of the restaurant The planning of the -Design
the design design structure -Measurement and
structure of the should be done calculation of
restaurant, the while keeping the fittings for different
prime objective is aesthetic vibe of the sections of the
to meet the restaurant in mind restaurant
expectations of the -Finalization of
owner -Modern yet elegant lighting and décor
- Utilizing the space items in the
of the restaurant to restaurant
the fullest’ - Designation of
-Maintain elegance sections in the
of the environment restaurant
-design of pantry
and seating area
-Decision regarding
capacity of thee
dining and other
structural elements
 -Selection of
materials used for
styling and décor
and improvement of
ambiance.
-
Progress of the Restaurant owner and The progress of the Project
Project Construction company project deals with Management
an expansive Design
insight into various Legal
segments of the Documentation
project completion. Construction
These segments can Procurement
deal with
fulfillment of key
stages of the
projects, issues and
challenges of
delivering the
milestones and
lastly an overview
of the
circumstances
surrounding the
project,
The project Project manager The project Project
acknowledges requirements, Management
client’s production Design
requirements as standards and legal Legal
well as production compliance is Documentation
and quality ensured. The Construction
standards in requirements of the Procurement
comparison to its client regarding the
competitors and structural design is
demand of the considered while
restaurant owner completing the
project.
The result of the Project and marketing Ensure customer .
project is aligned manager satisfaction through
with performance timely delivery of
management KPIs. high quality
The project is projects within a
expected to score limited scope and
at least a budget. Meeting the
satisfactory customer needs
feedback from the would ensure a high
final client. customer
satisfaction for the
company
A professionally Construction manager Having a design Design and
made construction team that is capable planning
plan covering all of handling the Finalized drawing
the design aspects client requirements of the designs.
with precision. The through precision in
construction plan their designs. The
should be design team should
executable and be actively engaged
practical while with the
keeping the scope construction
and budget company’s
requirements in management to
consideration. ensure practical
implementation of
these plans.
Ensuring legal Government/Regulatory The project should Legal
compliance of the authorities be aligned with the documentation
project is legal requirements
important due to set out by the Securing permits
environmental and government regarding structural
legal implications authorities. Prior design.
in the future. The the implementation,
business should be the authorities are Permits for
aligned with required to grant installation of
government’s approval and structural objects
stance on legalized permissions for
designs. construction
activities.
(Scope definition)
Gantt chart and Critical path

The following chart exhibits the series of events that became a part of the project execution.
The refurbishment project had many milestones in its way. The following has been illustrated
through the following chart.

Milestone description Assigned to Progress Start Days

Project development
Project management
25% 2/1/2023 3

Design structure 2/3/2023 1

Legal documentation about

50% 2/11/2023 10
design.

Implementation of design 3/15/2023 22

Measurement and
10% 5/9/2023 6
calculation of fittings

Decor fianlisation 60% 5/6/2023 13

Capacity 50% 5/10/2023 9

Design structure 33% 5/18/2023 11

Progress of project 5/27/2023 1

5/18/2023 4
Design and planning
5/22/2023 14
Finalized drawing of the designs.
Securing permits 6/7/2023 6

Finalisation of design 6/20/2023 3

Client approval 6/12/2023 19

(Gantt chart and critical path)

 WBS

Work breakdown structure

-Design Project
Legal documentation -Measurement and Project Management Management
Securing permits calculation of fittings for Design Design
regarding structural different sections of the Legal Documentation Legal
design. -Design structure restaurant Design and planningDocumentation
Construction
-Legal documents from government -Finalization of lighting Finalized drawing of the
Procurement Construction
Permits for installation authorities and décor items in the designs
restaurant Procurement
of -Implementation of design
-Procurement
- Designation of sections
in the restaurant
structural -Correspondence with the
construction company
-design of pantry and
seating area
objects -Purchasing of material including
fittings, lights, décor items for
-Decision regarding
capacity of thee dining
design purposes and other structural
elements
-Selection of materials
used for styling and décor
and improvement of
ambiance.
-
-Project management

Project timeline
 6 7 8
5
Design
feedba
Procureme
ck
nt

(Project timeline)

Introduction of the scope

The project aims to establish and design an urban and modern restaurant in Barcelona. The
restaurant needs to be modern yet elegant. It is designed in a manner where the aesthetics of
restaurant are comfortably aligned with the localized culture of Barcelona. The restaurant
would comprise of a functional area with a dining facility of approx. 30 guests. The furniture
design and décor (lightings and decoration items) would be given a soothing yet modern
touch. The lighting of the restaurant would be subtle to infuse a serenity in the dining
experience. The interior design of the restaurant is geared towards the Spanish traditions.
There would be a separate dining area for music lovers and smoking persons while the rest of
the design would be focused towards catering to different segments of the customer. The wall
hangings would be a testament of the project’s cultural relevance.

(Chinese hotpot, 2021)

Project scope

Management of the project:

Keeping in consideration the initial planning phases and feedback cycles the project is
expected to formally start in March of 2023 after obtaining all necessary permits for building
a structural design. The project manager is responsible for planning and executing the entire
project keeping in view the requirements of the final client (Restaurant owner). Moreover, he
is required to coordinate with the representative of the construction company while moving
the designs back and forth for feedback of the construction company. The project manager is
in charge of the entire project plan and maximum responsibility about the project is delegated
to him.

Design

Once the plan progresses to the next stage the design team is taken on board for the
finalization of measurements, fitting requirements and over all structural design as per the
client’s demands. The designs would be submitted to the final client for acquiring relevant
feedback.

Legal documentation

Once the design plans are approved by the client, construction company and other team
members alike, the next step is to secure relevant paper work for the legal documentation. The
legal documentation is required to attain approvals for the design plans of the company

Procurement

After securing the legal permits, the purchasing/procurement manager needs to actively list
the raw materials required for executing those designs. He needs to demonstrate an effective
knowledge about the market suppliers and engage in profitable deals for sourcing necessary
equipment and products needed to implement the design plans.

Product scope

As mentioned earlier, the ambiance and structural design of the restaurant would be curated
keeping a serene environment as the top priority. Barcelona has a fairly developed culinary
industry therefore customer engagement is important. The design of the restaurants aims to be
traditional and minimal yet engaging enough to provide customers with a great dining
experience.

Lighting: Chandeliers, standing lamps, table lamps, wall lamps, spotlights.

Furniture: Contemporary furniture with a modern aesthetic. Components of the furniture

include dining tables, dining chairs and sofas for the waiting alley.
Decorations: Decorative materials such as paintings, wall hangings, antique ornaments and
components of design art.

Installation: Wooden blinds for windows, tall plants and clocks for the restaurant.

REFERENCES

Chinese hotpot, X. (2021). Xiaolongkan Chinese Hot Pot... - Xiaolongkan Chinese Hot
Pot. [online] www.facebook.com. Available at:
https://www.facebook.com/118125326255430/photos/d41d8cd9/11813883625407
9/?paipv=0&eav=AfYW0IMg2nMDlxFEBqkBF-
pL8qWjRHMdga6kF30LqpnHb1S7SSYWYzIKlsRDC3angus&_rdr [Accessed 11 Apr.
2023].