Complaint letter

…sample

Consumers can use this to help them make a complaint

 The Property Redress Scheme

Sample
<Your Full Name >
<Address>
<Address>
<Address>
<Post Code>
Formal Complaint

Reference: <reference>

Property address: <property address>

Date:

Dear <Title><Surname>

I am writing to make an official complaint in relation into the actions taken by <advisors name,
if applicable>, <of> <agent name>, concerning <property address> for the following:

1. [Clearly detail the points you want to raise, including dates, times and name of
advisors if you have these to hand]

2. [I have included a copy of <document name> in support of my complaint] (keep this

relevant to the points made)

To resolve the issue(s) I have raised, I would like <agent Name> to…

Please respond to this complaint within <days given in their internal complaints procedure> in
line with your complaints procedure. If you do not respond to this complaint, I will raise a
complaint with the PRS.

Yours sincerely

<Your name>

HF Resolution Ltd
is a subsidiary of
HFIS PLC Scheme Authorised by:
NATIONAL The Property Redress Scheme is a government authorised Consumer Redress
TRADING Scheme for Lettings, Property Management and Estate Agents and other
STANDARDS Property Professionals.
Estate and Letting HF Resolution Ltd trading as Property Redress Scheme. Registered Office:
Agency Team Lumiere, Suite 1-3, 1st Floor, Elstree Way, Borehamwood, WD6 1JH.
Protecting Consumers
Safeguarding Businesses Registered in England 08994516.