Welcome to 

www.Asmas.ae, home of interests and hobbies

We strive to ensure our customers receive an effortless shopping ex
our website has to offer.
www.asmas.ae (the "Website") is owned and operated by A S M A
own benefit and the benefit of its affiliates and subsidiaries (together
in the United Arab Emirates. A S M A  General Trading is a limited lia
laws of the United Arab Emirates, with commercial license number  a
ABU Dhabi , United Arab Emirates.

Website Terms
Please read these Terms and any other terms of use posted on the W
Website Terms governing your utilisation of our Website and Websit
Centre and Mobile application). We may change these Website Term
by posting the updated Website Terms on the Website, so please be
When you place an Order through our Website, you are deemed to h
Website Terms then posted on our Website. If a change in law mean
Terms after you have placed an Order but before it has been fulfilled
your Order. In all other cases, the version posted at the time your Or
agree to be bound by the Website Terms, you should not use the We
Eligibility
We aim to make the Website and its associated services available to
we do require that you are at least 18 years of age, able to lawfully: (
accepted tender types; (ii) agree to these Terms; and (ii) enter into b
Orders with delivery addresses within the UAE can currently be proc
to the Delivery section below. The Website is for your personal or gi
permitted. We reserve the right to decline Orders where we suspect
Registration
In order to take advantage of the features and services of this Webs
the Website Call Centre) on a “guest check-out" basis or create an A
us.  It is your ongoing responsibility to make sure that any personal a
valid, accurate and complete. You can update your details by contac
contacting our Website Call Centre on +971 545154999 or updating
keep your account details and password confidential and secure. Ou
you for your password. We are committed to complying with our Priv
loss suffered through misuse of those details. Please notify us as so
has been compromised. By registering or placing an Order on the W
Eligibility criteria described above and that the information you provid
Commercial entities are not eligible to register with us.
Privacy & Cookie Policy
Please refer to our (privacy & policy) link goes here  for details on ho
Orders
When you place an Order with us, then subject to your rights to canc
the items described in that Order, at the price indicated including any
applicable.
Orders are subject to our acceptance, which we may withhold in our
as ineligibility, inability to confirm payment authorization, suspected f
availability. Items in your Website basket are not reserved until your
The Website (or our Website Call Centre) may contain or provide inf
merchandise. This information can be used to estimate the likelihood
immediately upon Order placement. Unfortunately, we cannot guara
will actually be available right away, as inventory can change signific
product may be available when you place an Order but sold out by th
happen, we will notify you.
Receipt of your Order will be acknowledged by email. However the O
a notification from us confirming dispatch of the relevant item(s). No
confirm acceptance of the Order.

Complimentary Gifts
We hope you enjoy your free gift, complimentary with purchases ma
purchased on the site, will be non returnable if the free gift has been
tampered with.

Payment
We currently accept the following tender types for Orders placed on
Express, PayPal, Apple Pay, Cash on Delivery. Cash on Delivery is
By entering payment details onto our Website, you warrant that you
details. We reserve the right to decline orders without liability to you
authorized, the payment method is not valid or where we do not thin
relevant tender type.
Asma’s provides all possible payment options for our customer's con
Card, Debit Card or Apple Pay, we may request additional personal
ID card with photo, in order to confirm your order. This is required to
the cardholder against any possibility of fraudulent payments. Asma’
terminate the payment options available on your account and refuse
payment options available on the site (or any portion thereof) if it sus
activity. The Website is not liable or bound to inform or send specific
changes to your payment options on the website (or any portion ther
get in touch with Asma’s in order to get the payment options reactiva

.
PayPal Payments
Orders completed through PayPal will be redirected to a PayPal pag
Prices
Prices on the Website are displayed in AED, and exclude any servic
with, delivery costs, taxes or duties to which the purchase may be su
displayed before your final check out.
Where you purchase using a payment card denominated in a differe
subject to the currency exchange rate applied by your card issuer at
The destination you ask us to deliver to, the items &.  you select and
dictate what delivery charges, taxes and duties apply (if any). Please
details on delivery options.
Although we make every effort to ensure prices displayed on our We
correct, errors may occur. If an error occurs and your Order:
1. has already been processed, then we may at our discretion:
1. cancel the Order (or part thereof), arrange for collection of t
Order delivery address in the UAE and issue you a full refu
taxes and duties (if applicable);
2. where the price you paid is lower than the actual price of th
3. where the price you paid is higher than the actual price of th
2. has not yet been processed, then we will notify you as soon as p
part thereof) once you have confirmed you are happy to buy at t
Order (or part thereof) and refund your payment in full.

Promotional Codes and Discount Schemes

Promotional codes are valid only in accordance with their terms, unti
are not redeemable for cash and cannot be used in conjunction with
are personal to you and cannot be transferred to third parties.

Order Delivery

Asma’s delivers across the United Arab Emirates , with the delivery m
striving to improve your experience, and are working on introducing
channels. Kindly continue checking back for any updated. Deliveries
The following options are available for delivery to your requested add
AED qualify for free shipping,

We offer Next Day Delivery across the UAE, with the delivery methods
Free shipping for orders above 250 AED.

Locations Delivery Time Delivery fees

Abu Dhabi Next Day Delivery 18

Dubai Next Day Delivery 18

Ajman Next Day Delivery 18

Sharjah Next Day Delivery 18

Fujairah Next Day Delivery 18

RAS Al-Khaimah Next Day Delivery 18

Um AL Quwain Next Day Delivery 18
Other remote areas 2-4 Days 30

Note: all fees are exclusive of VAT.

 Orders placed after the cut-off time and/or during Fridays, or any UAE public holiday will be deemed pla

 Delivery timelines are estimates as Order delivery may face delays during promotional activity, sale seaso
available.

 We reserve the right to impose a re-delivery charge where your Order is not accepted at the address suppl

 Please note that orders paid for by Cash on Delivery attract a 25 AED additional delivery fee.
* Orders placed outside of working hours (9am-6pm), after the cut-of
holiday will be deemed placed on the first UAE working day following

Delivery timelines are estimates, see further details below. Order de

activity, sale season and bank holidays — during this time. We reser
charge where your Order is not accepted at the address supplied to
Please note that orders paid for by Cash on Delivery attract a 25 AE

General Delivery Conditions: Although we are strongly committed

Order confirmation or displayed on our Website or above. However,
30 days of Order confirmation, we will provide you with a full refund.
deliver for reasons outside our reasonable control, including where y
your Order or request postponement.
Orders are delivered daily excluding UAE public holidays. It is your d
deliveries . Please note the courier will make up to four phone calls t
And up to three attempts to deliver before your Order will be cancelle

Returns and Exchanges

Ordinary Returns

Subject to meeting the conditions set out in this Returns and Exchan
a “no questions asked" free returns policy which allows you to return
to 30 days from delivery of your Order, free of charge.

Refund Process
Refunds will only be processed after the item/s returned have been a
refund of the full face value of undamaged items duly returned (exclu
delivery charges and cash handling fees).
Your refund will be processed via the following methods:
 Cash on Delivery payments are refunded as store credit.

 In case you opt for store credit, the full refund value will be cred

item/s returned have been approved and you will be able to use
purchases on asmas without any time limit. 
 Therefore you will not see a refund on your bank statement acco

transferred to your issuing debit or credit card bank.

Damaged Goods/Incorrectly-Fulfilled Orders

If an item in your Order is received damaged by you or is not what yo
of the item to us using the Returns Process. 

The item must be returned in the same condition you received it in w

including, where applicable, original Order delivery charges, cash ha
Replacement may be available.

Non-Returnable Items
Beauty and grooming items (including skincare, fragrance, make-up
cannot be returned. 

Returns Process:
Items can be returned by arranging collection from your delivery add
1. contacting us by calling us on +97154 515 4999 or
2. logging into the My Account/Orders.
General Conditions Applicable to Returns
In order to qualify for a refund, all items (including promotional gift ite
returned to us within 30 days of Order receipt:
 Unaltered, unused and in full saleable condition (or the condition

our agents).
  In their original packaging/box/dust-cover and with all brand and
attached. Authenticity cards, where provided, should also be ret
 Accompanied by the original Order confirmation.

Please take care to preserve the condition of any product packaging

may prevent re-sale and may mean that we cannot give you a full re
returned items at the point of collection but that initial inspection doe
eligibility for a full refund.
We don’t accept returns for beauty products (including skincare, hair
Unless the product has been damaged during shipping and retains it
. Please note that for systems reasons, in order to receive an online
need to create a Website Account and register their details with us.

We reserve the right to monitor returns and to refuse Orders from cu

However nothing in this Returns section is intended to affect any con
UAE law.

Exchanges
We are not currently able to offer Exchanges. Instead, all items shou
Order placed for the replacement items.
Manufacturing Defects

In addition to our 30 day returns policy, certain product items may be

Please call us on our Contact number. +97154 515 4999 if you belie
defect.
Cancellation
You may contact us at any time prior to your Order being marked as
system to cancel or change it. If you do so, we will at your request ei
you with a full refund or (ii) do our best to change it, subject to stock
adjustment. If the Order has been processed, please await delivery a
Product Liability
By placing an Order through our Website, you acknowledge and agr
with the manufacturer and that we carry no product liability for those
section in relation to returning the products and refunding the price p
Title to Goods
Title to the items in your Order will pass to you on the later of the day
items; or (ii) the day you receive the items. Risk in the items in your O
address detailed in the Order.
Intellectual Property Rights
Your use of the Website and its contents does not grant you any cop
intellectual property rights relating to the Content (as described in the
software, HTML or other code contained in the Website. All such Co
designs, and related intellectual property rights mentioned or display
by national and international intellectual property laws and treaties. Y
as expressly authorized by us or the licensor of such Content. Any re
Content is prohibited and may result in civil and criminal penalties. W
commercially exploiting, copying and use of the above listed materia
for publication, reproduction or distribution is expressly prohibited. H
copy for the purposes of viewing Content for your own personal use.
Content
In addition to the Intellectual Property rights mentioned above, "Cont
photographs, including all image rights, sounds, music, video, audio
every effort to ensure that the information on the Website accurate a
Content is error-free. We also do not promise that the functional asp
error free or that this Website or the servers that make them availabl
components. We always recommend that you have up to date virus
User Generated Content
By providing a review you agree to be solely responsible for the cont
also grant us a right to use any content you provide for our own purp
or media. Comments may be moderated and may not be displayed i
checking all content and will not be liable for third party posts. If you
contact us Here ( contact us link ) We reserve the right in our sole d
comment including those that we believe may be unlawful, defamato
violence, detrimental to people, institutions, religions or to people's p
is detrimental to the trade marks, patents and copyrighted content, c
the medium for promoting and advertising businesses. This Website
information you consider confidential should not be posted to this We
Third Party Sites
Our Website may include hyperlinks to other websites or resources o
responsible for the content or accuracy of any pages that are not on
not endorse and are not liable, directly or indirectly, for the privacy p
(without limitation) any advertising, products or other materials or se
or resources, nor for any damage, loss or offence caused by, or in co
any such content, goods or services available on such external webs
Descriptions
At the time of publication on our Website, all product descriptions are
to represent the products on our Website as accurately as possible,
depending on your monitor’s display. All measurements and weights
The Sustainability Clause
In an effort to contribute to sustainability and eco-consciousness, the
any brand that contributes to a greener planet by adopting eco-friend

No Warranty
Except as otherwise provided in these Website Terms or required by
representation, covenant or warranty and offer no other conditions, e
including, without limitation, the merchantability, suitability, fitness fo
infringement of Website membership, any Content, or any products p
Your use of the Website is at your sole risk and it is provided on an "
reserve the right to restrict or terminate your access to the Website a
make no warranties that access to the Website will be uninterrupted
secure; that the Website or the server that makes the site available w
the site will be correct, accurate, adequate, useful, timely, reliable or
content from the Website, you do so at your own discretion and risk.
damage to your computer or loss of data that results from the downlo
information obtained by you from the Website shall create any warra

Liability
Save for death or personal injury arising out of our negligence or as
shall we, our affiliates, employees, directors, officers, agents or supp
person for any indirect, special, incidental or consequential losses or
in connection with the use of or inability to use the Website, including
profits, loss of goodwill or loss of data. Without prejudice to the foreg
amounts in excess of the amount paid by you for the product(s) in re
Nothing in this Agreement is intended to impact any rights you or we
committed to respecting individual rights including but not limited to m
enshrined in applicable law.
Indemnity
You agree to defend, indemnify and hold us, our directors, agents, a
from and against any and all claims, damages, costs and expenses,
related to your use of the Website and/or your breach of any represe
the Website Terms, including the use by third parties accessing the W
your action or inaction.
Entire Agreement
You acknowledge and agree that these Website Terms constitute th
between us concerning your use of the Website and mobile applicati
through the Website, and supersede and govern all prior proposals,
No Agency
Nothing contained in these Website Terms shall be construed as cre
form of joint enterprise between us.
Assignment
We may assign our rights under this Agreement to any entity under t

No Waiver
Any failure to exercise or any delay by either party in exercising its ri
Terms shall not be construed as a waiver thereof. The rights and rem
cumulative and are not exclusive of any rights or remedies provided

Illegality
If any provision of these Website Terms is held to be illegal or unenf
(or parts thereof) will not be affected and will remain in full force and
Language
These Website Terms are published in English .

Disputes and Governing Law

These Website Terms are governed by the federal laws of the United
Emirate of AbuDhabi and all disputes arising here under are subject
of Abu Dhabi, United Arab Emirates.
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