1.Another word for a company is ___________________ .

a) companion
b) trainees
c) business
d) management

2. A system with different levels of responsibility and importance is __________________ .

a) top management
b) boss
c) hierarchy
d) monarchy

3. A new _______ trainee is starting today. He’s just left university.

a) recruit
b) graduate
c) introduce
d) career

3. A section of a company responsible for a specific activity is called _________________ .

a) departure
b) store
c) department
d) storey

4. A company which belongs to, and is controlled by, another company is called
____________ .
a) companion
b) firm
c) subsidiary
d) twig

5. A diagram which explains the structure of a business or organization is called

___________________ .
a) organism
b) organigram
c) pie chart
d) draft

6. An ___________________ is someone who is paid by the firm.

a) entrepreneur
b) employee
c) investor
d) employer
7. A ___________________ company is a larger corporation that has significant ownership
over a subsidiary or group of subsidiaries.
a) apparent
b) parent
c) public limited
d) predator

8. An ___________________ is someone who is paid by the firm.

a) colleague
b) employee
c) graduate
d) employer

9. A ___________________ is usually a symbol of quality.

a) brand
b) upmarket
c) head office
d) downmarket

10. A well-known chain of jewellery shops had to close down its ___________________ in
Poland.
a) twigs
b) branches
c) brunch
d) penthouse

11. An editor of a well-known ___________________ magazine called a meeting because

of a typo!
a) grassy
b) glossy
c) fizzy
d) colourful

12. After all these years she has decided to take early ___________________.
a) leave
b) finishing
c) departure
d) retirement

13. A printed list of the money going into and out of your account every month is
______________.
a) invoice
b) payment
c) bank statement
d) booklet
14. A piece of paper which tells you what you have to pay for services or goods is called
___________________
a) reception
b) shop assistant
c) bill
d) banknote

15. A piece of paper which shows what you bought, and proves how much you paid for
something is called ___________________.
a) bill
b) recipe
c) receipt
d) prescription

16. Another word for paper money is ___________________

a) cheque
b) bill
c) banknote
d) credit card

17. As so few members had turned up at the meeting, the chairman decided to
___________________ it until further notice.
a) late
b) wait
c) postpone
d) hold

18. A French farmer has always done well in the ___________________ market - her fruit
sells well throughout France.
a) overseas
b) niche
c) domestic
d) competitive

19. A French farmer sold her products only to tourists and found it was a successful
___________________ market.
a) domestic
b) overseas
c) niche
d) competitive

20. Attending a ___________________ is a good way of meeting new customers.

a) circus
b) yoga class
c) trade fair
d) niche market
21. A university education is of course important but it is essential that all employees
undergo a period of intensive ___________________.
a) treatment
b) instructing
c) training
d) schooling

22. After a slow start the business grew ___________________ .

a) drama queen
b) friendly
c) terribly
d) dramatically

23. A place where large numbers of business people meet is a ___________________

a) audience
b) conference venue
c) community
d) supermarket

24. An event where companies show information about themselves is called an

___________________
a) exhibit
b) habit
c) exhibition
d) conference

25. All new staff go on a sales ___________________ course.

a) trainee
b) training
c) trainer
d) train

26. A good leader has long-term personal ___________________ and knows how to plan
for the future.
a) skills
b) management
c) leadership
d) goals

27. As a leader, you have to have a clear business vision and to ___________________
ideas to employees.
a) commute
b) message
c) confiscate
d) communicate
28. At an event always keep one hand free to ___________________ hands and give
business cards.
a) shake
b) move
c) tremble
d) shiver

29. All letters of credit should include an expiry date when payment is
___________________.
a) called
b) complete
c) ready
d) due

30. A busy factory may organize its workers into three ___________________ .
a) chefs
b) shifts
c) modes
d) deadlines

31. A list giving the times of trains or buses is a ___________________ .

a) shift
b) diary
c) deadline
d) timetable

32. An arranged meeting is called an ___________________ .

a) schedule
b) delay
c) organization
d) appointment

33. All the cars in this particular range were recalled because of a design
___________________.
a) fault
b) mistake
c) error
d) slip

34. A list of details for how something should be made is known as ___________________ .
a) specializations
b) specialties
c) specifications
d) special edition
35. An expert is talking about changes in the way manufacturers ___________________ to
the demands of customers.
a) talk
b) respond
c) reply
d) listen

36. Although prices have remained ___________________ for the past two years we are
expecting a sharp rise in the near future.
a) still
b) immobile
c) same
d) static

37. A ___________________ is an organization set up to provide help and raise money.

a) charity
b) church
c) chastity
d) NATO

38. A charity is an organization set up to ___________________ help and raise money.

a) provide
b) delay
c) postpone
d) announce

39. A charity is an organization set up to provide help and ___________________ money.

a) raise
b) rise
c) praise
d) refund

40. A charity is an organization set up to provide help and raise money for those
___________________ .
a) needed
b) in need
c) rising
d) meaningless

41. Any money raised by the charity is used to ___________________ the work of the
charity.
a) make out
b) carry out
c) stand out
d) speak up
42. Attention from newspapers and TV is called ___________________ .
a) public
b) views
c) charity
d) publicity

43. A gift of money is called a ___________________ .

a) sponsorship
b) donation
c) detonation
d) gift card

44. Because of her success, everybody copied her, so soon there was a ______________
market for that product.
a) overseas
b) niche
c) competitive
d) domestic

45. Bob and Tony are business _________________ and have arranged to meet at the
sales conference.
a) delegates
b) customers
c) associates
d) officers

46. Before negotiating a deal make sure you know the strengths and weaknesses of
___________________ products.
a) competing
b) conflicting
c) commanding
d) connecting

47. Could you ___________________ this form with your personal details, please.
a) put in
b) take out
c) carry out
d) fill in

48. Can you send me your ___________________ catalogue, please?

a) list
b) least
c) short
d) latest
49. Costs your company pays for food, hotels, flights when you travel on business are
called ___________________
a) expensive
b) expenses
c) salaries
d) payments

50. Cars are still mass-produced, but buyers make them personal by
___________________ them.
a) attending
b) trying
c) prioritizing
d) customizing

51. Couldn't we hire a well-known ___________________ to cook that?

a) chief
b) chieftain
c) chef
d) cooker

52. Car manufacturers incorporate different features without interrupting the smooth running
of the ___________________ line.
a) assembly
b) resemblance
c) clothes
d) wheel

53. Don't worry if the bank is closed, there's an ___________________ over there.
a) cashier
b) CEO
c) ATM
d) attorney

54. Don't worry if the bank is closed, there's a ___________________ over there.
a) cashier
b) bank statement
c) cash machine
d) lobby

55. Drachma was Europe's oldest ___________________ .

a) fluency
b) tendency
c) currency
d) currant
56. Did you have a good ___________________ ?
a) journey
b) travel
c) fly
d) tripping

57. During an interview don't play with jewellery or ___________________ your arms.
a) criss
b) cross
c) break
d) hold

58. During an interview, you should ___________________ straight and look enthusiastic.
a) sit down
b) sit up
c) back up
d) look after

59. Don't keep your arms ___________________ - this is a sign of negative body language.
a) tangled
b) cross
c) faded
d) folded

60. Don't expect fast results. Establishing a product in the market ___________________ .
a) spends a long time
b) takes a long time
c) by the time
d) in time

61. Draw a ___________________ of your typical day at work and compare it with your
colleague.
a) pie chart
b) organigram
c) attachment
d) stickman

62. Drive ___________________ the garage and take the second turning on the right.
a) passed
b) past
c) secondly
d) up
63. Even big brands are ___________________ and their reputation can be damaged.
a) figure
b) fragile
c) vague
d) brand new

64. Even big brands are fragile and their reputation can be easily ___________________ .
a) damned
b) damaged
c) dumb
d) dumped

65. Extra services in a hotel — for sports or leisure are ___________________

a) faculties
b) facilities
c) rooms
d) business class

66. Employees need some ___________________ to work well.

a) motivating
b) motivation
c) motive
d) boss

67. Every day I ___________________ too much time in the car getting to the office.
a) waist
b) waste
c) wait
d) leave

68. ___________________ are things you have already done in your life.
a) Interview
b) Challenge
c) Experience
d) Career

69. Employees are allowed up to three weeks unpaid ___________________ a year.

a) absence
b) vacation
c) time
d) leave
70. Fortunately for us we're finding our new internet division is showing an increased
___________________.
a) prophet
b) profit
c) profitably
d) profits

71. Fifty people were made___________________ when the company suffered a severe
financial shock.
a) useless
b) reluctant
c) unneeded
d) redundant

72. Felicia is going on a business ___________________ to Argentina.

a) trip
b) journey
c) voyage
d) manoeuvre

73. Fantastic! These are the best ___________________ in the firm's history!
a) fingers
b) furniture
c) figures
d) stuff

74. For many people job ___________________ is more important than a high salary.
a) satisfaction
b) expectation
c) achievement
d) acceptance

75. Great! There's more money in my bank ___________________ than I thought!

a) statement
b) credit card
c) account
d) lobby

76. Good morning, I'd like to ___________________ €1,000 in cash from my current
account, please.
a) pay off
b) receive
c) withhold
d) withdraw
77. Good news! The bank has agreed to increase the firm's ___________________ !
a) overdrawn
b) overgrowth
c) dawned
d) overdraft

78. Galloway Hotel manages a ___________________ of restaurants in Toronto.

a) row
b) chain
c) chainsaw
d) branch

79. Here's your ___________________ pack, with all you need to know about the company.
a) recruit
b) information
c) induction

80. __________________ is a system with different levels of responsibility and importance.

a) Storey
b) Hierarchy
c) Floor
d) Business

81. Her ___________________ market is food shops abroad that sell local specialties.
a) niche
b) competitive
c) target
d) goal

82. He ___________________ the company when his father retired.

a) took around
b) welcomed
c) turned up
d) took over

83. How much time do you ___________________ commuting to work every week?
a) spend
b) take
c) risk
d) waist

84. How far, on average, do people in your country ___________________ ?

a) commute
b) trip
c) flight
d) compute
85. Hurry up, we're going to miss our ___________________ !
a) flight
b) journey
c) fly
d) travel

86. Hurry up, we're going to ___________________ our flight.

a) miss
b) lose
c) Miss
d) escape

87. Her firm always uses the same ___________________ for all its travel arrangements.
a) commute
b) travel agent
c) departure lounge
d) business class

88. Henry isn't a very good team ___________________ ; he only thinks of his own
success.
a) member
b) trainee
c) subscriber
d) chatter

89. He has improved his communication ___________________ and has become a better
presenter.
a) language
b) speech
c) ability
d) skills

90. He was offered a bank ___________________ when the company experienced

financial problems.
a) payment
b) credit
c) overdraft
d) debt

91. How will customization ___________________ everyday items like clothes?

a) effect
b) appeal
c) attract
d) affect
92. He usually goes into a shop and tries on lots of shoes until he finds some which
___________________ him.
a) cut
b) look up to
c) look after
d) fit

93. I didn't know we had a new ___________________

a) graduation
b) guided
c) recruit
d) colleagues

94. I hope you will have an interesting, long and exciting ___________________ with HBF
insurance.
a) career
b) resources
c) joined
d) induction

95. I am Director of the Human ___________________ Department.

a) boss
b) Resources
c) trainees
d) Management

96. I have just ___________________ the company.

a) came
b) arrived
c) joined
d) booked

97. I'm the ___________________ Manager. That means I'm in charge of buying the raw
materials and components that business needs.
a) CEO
b) customer
c) Purchasing
d) sales

98. I work in ___________________ and development. We experiment with new ideas for
products and test them.
a) management
b) search
c) research
d) subsidiary
99. I am the most important person in any business. Without me the business wouldn't exist.
a) parent
b) chairman
c) customer
d) director

100. I only paid $30 for these shoes and they're really good. They were great
___________________ for money.
a) deal
b) value
c) bargain
d) valid

101. I only paid $30 for these shoes but they're really good. They were great
________________.
a) faulty
b) value for money
c) standard of service
d) overpriced

102. I always go to the same supermarket because they often sell products at
___________________, you can buy things for half price.
a) discounted prices
b) poor service
c) over priced
d) bargain

103. I always travel by car because the bus is always late. The car is more _____________ .
a) rechargeable
b) overpriced
c) reliable
d) poor service

104. I always stay at the Ritz, the staff are really helpful and you have everything you need.
The ___________________ is very high.
a) reliable
b) value for money
c) standard of service
d) bargain

105. I never buy clothes in that boutique. Everything is so expensive and the quality isn't high.
I think the clothes are really ___________________ .
a) overdrawn
b) overpriced
c) poor service
d) reliable
106. I bought a new camera but when I got home it didn't work. It was _________________ .
a) faulty
b) poor service
c) discounted prices
d) overpriced

107. I am looking for a ___________________ product which won't break down.

a) rechargeable
b) faulty
c) reliable
d) bargain

108. In this upmarket hotel we have to pay ___________________ price without negotiation.
a) full
b) discounted
c) half
d) value for money

109. I want to return this hairdryer because it's ___________________.

a) faulty
b) failing
c) bargain
d) mistake

110. If you can find a particular market ___________________ to focus on, you should
investigate this further.
a) niche
b) location
c) corner
d) industry

111. I heard of a new company today with which we should co-operate and
___________________ business with.
a) make
b) create
c) have
d) do

112. I didn't have enough money to buy the car so I asked my brother for a _____________.
a) money laundry
b) robbery
c) loan
d) payment
113. I'd like to pay ___________________ .
a) credit card
b) banknotes
c) cash
d) cheques

114. It takes my bank two working days to ___________________ even a simple transaction.
a) care about
b) take care
c) make out
d) carry out

115. I'd like to ___________________ this cheque into my savings account, please.
a) put
b) take
c) say
d) pay

116. If you are ___________________ , your account is negative!

a) overheads
b) overgrown
c) overdraft
d) overdrawn

117. If you ___________________ money from your account, you take money out.
a) withhold
b) retreat
c) withstand
d) withdraw

118. If ever you find you have an unexpected expense, you can always
___________________ some money from your savings.
a) extract
b) exit
c) withhold
d) withdraw

119. If you cannot get a job and remain ___________________ for a long period, you can
claim some money from the state.
a) unengaged
b) unattached
c) unemployed
d) unused
120. In order to survive in this business you must adopt a ___________________ stance.
a) competition
b) competing
c) competitor
d) competitive

121. If the department agrees that you have paid too much tax in the year, you will receive a
___________________ in due course.
a) return
b) reply
c) response
d) refund

122. I own two ___________________ .

a) farm
b) business
c) businesses
d) busy

123. It is absolutely essential to do some thorough ___________________ before you even

think of putting a new product on the market.
a) revision
b) research
c) repeat
d) refund
e) return

124. In view of our previous orders over the last year we were offered a 10%
___________________ on any future dealings.
a) discord
b) dispute
c) dislike
d) discount

125. In the very beginning she had a meeting with all the staff, which turned out to be
extremely ___________________.
a) productive
b) producing
c) produced
d) production

126. Ian has to be very organised as his work involves meeting tight ___________________
a) problems
b) responsibilities
c) challenges
d) deadlines
127. Ian is in ___________________ of the company's business travel.
a) change
b) head
c) charge
d) luxury

128. I'm going to buy a newspaper.. I'll see you in the ___________________ .
a) flight number
b) time zone
c) departure lounge
d) business travel

129. I had to wait half an hour at the ___________________ for my suitcase to arrive.
a) hand luggage
b) flight number
c) baggage claim
d) expenses

130. I didn't hear anything new at the ___________________ . It was the same speakers as
usual saying the same old thing.
a) departure lounge
b) facilities
c) conference
d) baggage claim

131. ___________________ are the things which encourage people to become your
customers.
a) Incentives
b) MICE
c) Adventures
d) Exhibits

132. I am going to study business ___________________ in the States.

a) manager
b) management
c) managing
d) managership

133. I think the roles of managers and leaders are ___________________ different.
a) quiet
b) serious
c) quite
d) dramatic
134. In Japan you take a business card and ___________________ .
a) shake
b) bow tie
c) row
d) bow

135. It is important for many small businesses to improve their credit ___________________
and ensure customers pay on time.
a) limit
b) control
c) risk
d) term

136. If you do not pay your bill within the next few days we will have to consider taking legal
___________________.
a) prosecution
b) action
c) instruction
d) presentation

137. If customers fail to ___________________ their bills you can be left with a serious
cashflow problem.
a) meet
b) charge
c) invoice
d) state

139. I’m afraid the annual conference has been ___________________ to November.
a) postponed
b) cancelled
c) predicted
d) changed

140. I always have to meet a lot of ___________________ deadlines.

a) tight
b) flight
c) delight
d) fierce

141. I have to meet a lot of deadlines so I’m always working ___________________ the
clock.
a) against
b) opposite
c) 24/7
d) in front of
142. It'll be like the old days when clothes were ___________________ .
a) old-fashioned
b) cut to the chase
c) made-to-measure
d) made up

143. If we change the price, we risk losing our ___________________ customers.

a) crown
b) core
c) made-to-measure
d) attentive

144. I suggest having a ___________________ at the office after the staff meeting.
a) catering
b) buffet meal
c) money laundering
d) CEO

145. If somebody is your rival, he/she is actually your ___________________ .

a) colleague
b) mentor
c) competitor
d) concurrent

146. It was decided to ___________________ the meeting until after lunch.

a) finish
b) hold
c) adjourn
d) interrupt

147. Julia has always flown first class. She enjoys ___________________ .
a) upmarket
b) reliability
c) luxury
d) classics

148. Last week interest rates ___________________ to 7%.

a) rose
b) praised
c) lifted
d) raised
149. Listen, they are calling our ___________________ . Oh no, there's another delay!
a) boarding pass
b) flight number
c) hand luggage
d) exhibition

150. __________________ courses are a waste of time; either you're a leader or you're not.
a) Leader
b) Leadership
c) Leading
d) Lead

151. Let's not ___________________ time worrying about the past — let's think about the
future.
a) leave
b) save
c) spend
d) fly

152. Let's ___________________ some ideas, shall we?

a) cut down
b) fit
c) note down
d) suit up

153. Let’s make a start and ___________________ some ideas!

a) storm out
b) marathon
c) DIY
d) brainstorm

154. Like any business, charities also have to ___________________ staff.

a) donate
b) let
c) rent
d) hire

155. My name is Emma Adams and I am a ___________________ of this Department.

a) director
b) resources
c) staff
d) trainees
156. My department deals with computers and communications. We call it ______________.
a) subsidiary
b) CEO
c) IT
d) storey

157. Metal money is called ___________________.

a) coincidence
b) notes
c) coins
d) marbles

158. Most of our sales are to customers who live in this country. We focus on the
___________________ market.
a) target
b) overseas
c) domestic
d) competitive

159. Managers should ___________________ staff to maintain the no-smoking policy

throughout the building.
a) suggest
b) encourage
c) support
d) co-operate

160. Modern communications mean that you have to stay in ___________________ with the
office all the time.
a) hearing
b) much
c) relationship
d) touch

161. Most of our ___________________ have been working with us for a number of years.
a) supplies
b) suppliers
c) supporters
d) supplements

162. Made-to-measure are clothes made to ___________________ one customer.

a) customize
b) fail
c) fit
d) appeal to
163. Make sure that you allow plenty of time to ___________________ at the airport.
a) check up
b) check out
c) check in
d) check on

164. Most charities ___________________ volunteers who give them their time and skills for
free.
a) care of
b) look up to
c) set up
d) depend on

165. Most charities depend on volunteers who give them their time and
___________________ for free.
a) cars
b) brain
c) management
d) skills

166. Natalia gives ___________________ to companies that want to export.

a) cloud computing
b) advise
c) advertisement
d) advice

167. Not everyone shares her business ___________________ for the development of the
company.
a) vision
b) image
c) membership
d) training

168. Never ever give your business partner an ___________________ business card!
a) correct
b) out-of-order
c) out-of-date
d) outstanding

169. Nowadays customers have become much more ___________________ .

a) attracted
b) appealing
c) attending
d) demanding
170. Our quality control department is there to check and ___________________ production.
a) monitor
b) have
c) bargain
d) screen

171. Oh no! We are in the ___________________ again this month. How do we spend so
much money?!
a) black
b) pink
c) red
d) yellow

172. Oh no, look at this letter from the bank. We are €300 ___________________ !
a) overdraft
b) overgrown
c) dawned
d) overdrawn

173. Over 90% of our production is for export to Asia, Latin America and the US. We focus on
the ___________________ market.
a) target
b) niche
c) overseas
d) competitive

174. Our ___________________ was very popular at last year's trade fair. We had hundreds
of visitors.
a) expenses
b) stand
c) flight number
d) departure lounge

175. Our flight won't be on time. There is a 15-minute ___________________ .

a) postpone
b) quit
c) farewell
d) delay

176. Over the decades, the name of Siemens has become ___________________ with
progress.
a) symptomatic
b) synonymous
c) systematic
d) synthetic
177. One way you can ___________________ time is by doing two tasks at the same time.
a) find
b) save
c) cut
d) waist

178. Position or function in a company is called a ___________________ .

a) guide
b) actor
c) role
d) clown

179. Pieces of paper that are printed by a bank which you write on to pay for something are
___________________
a) banknotes
b) recipes
c) cheques
d) receipts

180. Please ___________________ your cheque to Hannah Green and associates.

a) take out
b) carry out
c) sign up
d) make out

181. Please ___________________ that there could be some changes in the schedule!
a) note
b) glance
c) quit
d) look

182. Please find enclosed our quotation. It is ___________________ for two months.
a) valid
b) invalid
c) valuable
d) pricey

183. Please ___________________ this to your sales staff.

a) forward
b) fast-forward
c) rewind
d) postpone
184. Please send us a copy of her ___________________ so that we can arrange transport.
a) journey
b) map
c) itinerary
d) route

185. People say that the ___________________ is always right, but I'm not so sure.
a) customs
b) discount
c) customer
d) cucumber

186. People who ___________________ charities have a clear mission such as helping the
homeless.
a) find
b) found
c) raise
d) carry out

187. People who found charities have a clear ___________________ , such as helping the
homeless.
a) missile
b) dream
c) mission
d) visionary

188. People who found charities have a clear mission, such as helping people with
____________.
a) ability
b) skills
c) disabilities
d) homeless

189. People who work for free are ___________________ .

a) cabin crew
b) seasonal workers
c) volunteers
d) free masons

190. ___________________ is when two organizations work together.

a) Dealership
b) Partnership
c) Relationship
d) Charity
191. Regular airlines have reduced their ___________________ to win back old customers.
a) fares
b) fairs
c) costs
d) payments

192. ___________________ answers the main phone and directs calls to other people in the
organization.
a) Customer
b) Blackboard
c) Switchboard operator
d) Boss

193. Some car manufacturers are so confident about their ___________________ that they
offer a 5-year guarantee.
a) wheels
b) vehicles
c) means
d) bicycles

194. She realized that the Internet provided a golden opportunity for finding customers in
___________________ markets.
a) final
b) delivery
c) overseas
d) competitive

195. Sandy ___________________ a firm in 1983.

a) settled
b) put up
c) set up
d) worked

196. She wants to buy some high quality furniture, so send her some brochures and
___________________ of the leather used.
a) simples
b) letters
c) simple
d) samples

197. She is a top ___________________ in a soft-drinks company.

a) execution
b) executive
c) execute
d) management
198. She tried to appear confident in the interview but her body ___________________
showed she felt nervous.
a) language
b) rock
c) speech
d) style

199. She wants to ___________________ a meeting to discuss a new advertising contract.

a) arrange
b) estrange
c) quit
d) attach

200. She showed us a car which ___________________ exactly to our needs.

a) complimented
b) commented
c) corresponded
d) replied

201. Symbol or sign which represents a business is a ___________________ .

a) brand
b) fare
c) logo
d) sticker

202. ___________________ is when an organization helps with money, in exchange for

advertising.
a) Relationship
b) Partnership
c) Sponsorship
d) Volunteering

203. The ___________________ company is the mother or father company.

a) department
b) parent
c) uncle
d) subsidiary

204. The person with overall responsibility in a firm is ______________________________ .

a) market
b) janitor
c) chairman
d) responsible
205. The boss of a US company is called ___________________ .
a) chieftain
b) leader
c) CEO
d) companion

206. The _________________ Director is the person in charge of running a British company.
a) tribe
b) CEO
c) Managing
d) Chairman

207. The boss of a US company is called ___________________

a) CEO
b) parent
c) chairman
d) head-hunter

208. The sales assistant was very ___________________ and gave me some good advice.
a) helpful
b) removable
c) faulty
d) upmarket

209. This letter is full of ___________________ ! Please retype it.

a) faults
b) letters
c) mistakes
d) hierarchy

210. These expensive 4-star hotels are very ___________________ .

a) downmarket
b) standard-of-service
c) upmarket
d) under the counter

211. The firm pays all my ___________________ except for personal things like newspapers
and souvenirs.
a) expanses
b) expenditure
c) expensive
d) expansion
212. Thanks to the high standards of service we offer our customers, we have been able to
establish an excellent ___________________.
a) repute
b) reputable
c) reputation
d) reputedly

213. The official money of a country or region, e.g. US dollar, the euro is called
___________________
a) fluency
b) cheques
c) currency
d) value

214. The euro has performed well ___________________ the Swiss franc.
a) against
b) immediately
c) opposite
d) for

215. The president stated in the press conference that the ___________________ situation
was very serious.
a) economical
b) economy
c) economic
d) economist

216. There is one date you mustn't forget and that's the ___________________ for sending
in details of your earnings to the tax office.
a) headline
b) deadline
c) mainline
d) offline

217. There are too many other manufacturers offering similar products. It's such a
___________________ market.
a) target
b) niche
c) competitive
d) domestic
218. The producers were always ___________________ of quality so they introduced a
certificate of quality scheme.
a) cautious
b) bored
c) conscious
d) bribed

219. The firm ___________________ just six workers.

a) jobs
b) employees
c) employs
d) sets up
220. That company has been in business for over 100 years and in fact it was ____________
in 1899.
a) grounded
b) established
c) found
d) invented

221. There was a 10 ___________________ increase in British exports last year.

a) degree
b) miles per hour
c) euros
d) per cent

222. The main presentation is ___________________ in the conference centre.

a) conducted
b) provided
c) run
d) held

223. The firm is trying to save money so we can't travel ___________________ any more.
a) economy class
b) business class
c) boarding pass
d) facilities

224. There isn't a seat number on your ___________________ ; you can sit wherever you
want.
a) flight number
b) boarding card
c) stand
d) hand luggage
225. The new Managing Director of the company has just been ___________________.
a) applied
b) decided
c) requested
d) appointed

226. The tourist agent says he has organized the ___________________ for the visitors from
Paris.
a) itinerary
b) arrangement
c) email
d) baggage claim

227. The golf ___________________ was very popular with our last VIPs.
a) outside
b) outdoors
c) outdated
d) outing

228. The ___________________ Department is responsible for sending out invoices.

a) Accounts
b) Purchasing
c) Sales
d) Production

229. The development of new technologies means that there are fewer jobs for
manual___________________.
a) workforce
b) staff
c) employees
d) workers

230. The price of the catalogue is ___________________ against your first order.
a) removable
b) replaceable
c) rechargeable
d) refundable

231. This factory is the most efficient one in the ___________________ region!
a) every
b) retired
c) regional
d) entire
232. The company saw net profits fall as a result of the ___________________ in the
industry world-wide.
a) downfall
b) downgrade
c) downturn
d) downward

233. To ___________________ or to put off means to move an appointment to a time in the

future.
a) schedule
b) cut
c) postpone
d) put on

234. The final time when something has to be finished is called ___________________ .
a) semi-finals
b) postpone
c) deadline
d) schedule

235. To be on time means to be ___________________ .

a) late
b) wasting money
c) by the time
d) punctual

236. The customer complained that the assistant he spoke to had been most
___________________.
a) helpless
b) incapable
c) unhelpful
d) unhelpful

237. There was a serious staff ___________________ at the time so several shipments were
held up.
a) shortage
b) reduction
c) decrease
d) contraction

238. The customer demanded a ___________________ when he discovered the equipment

was missing.
a) return
b) repair
c) refund
d) reply
239. The photocopier is always ___________________ !
a) breaking up
b) breaking off
c) breaking down
d) breaking out

240. To change a product so it suits one customer’s personal wishes means to ___________.
a) customs
b) customize
c) specify
d) mystify

241. Their flight was delayed due to engine ___________________.

a) failure
b) collapse
c) defeat
d) crash

242. Turn left at the main ___________________ and then continue along the highway.
a) merry-go-round
b) roundabout
c) turn around
d) crosswords

243. The hotel restaurant is not open 24 hours but room ___________________ is always
available.
a) menu
b) catering
c) waiter
d) service

244. The journey took ages. We were stuck in a traffic ___________________ as soon as
we left the airport.
a) queue
b) jam
c) hold-up
d) block

245. There is a growing ___________________ towards out-of-town shopping centres..

a) fashion
b) vogue
c) trend
d) up
246. They are very demanding. They expect 100% ___________________ .
a) commuting
b) commitment
c) committee
d) contract

247. Techniques of mass production are much more ___________________ than in the old
days.
a) speculated
b) specification
c) old-fashioned
d) sophisticated

248. The conference speakers will require photocopying ___________________ throughout

their stay.
a) amenities
b) facilities
c) opportunities
d) appliances

249. The company will be ___________________ a new range of health foods over the next
few months.
a) promoting
b) encouraging
c) competing
d) supporting

250. This particular ___________________ of ice cream is supposed to contain very little fat.
a) name
b) brand
c) label
d) product

251. Their products are only available through selected ___________________.

a) outlooks
b) outlets
c) outlines
d) outfits

252. The sales ___________________ for the next few months is not particularly optimistic.
a) figures
b) drive
c) forecast
d) trend
253. The advertising company have come up with a catchy new ___________________for
the car.
a) slogan
b) saying
c) image
d) feature

254. The company needed to make job cuts so they asked staff to ___________________
for redundancy.
a) offer
b) choose
c) volunteer
d) select

255. The most effective sales technique is one which tells the customer how the product will
___________________ him or her.
a) better
b) improve
c) profit
d) benefit

256. Unfortunately the recent takeover will result in a number of ___________________ at

the plant.
a) rationalisations
b) dealings
c) redundancies
d) exchanges

257. Unfortunately it is ___________________ to keep the complete range in stock.

a) insufficient
b) uneconomic
c) uncertain
d) invalid

258. Unfortunately there is still a lot of ___________________ against older people in the
workplace.
a) distraction
b) discrimination
c) discretion
d) distortion

259. We will meet some new members of the ___________________.

a) colleagues
b) stuff
c) staff
d) resources
260. We stayed in a hotel but it was terrible. We waited for coffee for 45min! It had really
___________________ .
a) poor service
b) standard of service
c) value for money
d) discounted prices

261. We thought we had found a ___________________ , but in the you get what you pay
for!
a) brand
b) bargain
c) helpful
d) downmarket

262. We thought we had found a bargain, but in the end you ___________________ !
a) get what you didn't pay for
b) get what you want
c) get what you pay for
d) get what you pay

263. What's the dollar - euro ___________________ today please?

a) exchange point
b) currency exchange
c) exchange rate
d) exchange level

264. What's the ___________________ between the euro and the dollar this week?
a) exchange office
b) recharge
c) exchange rate
d) interest

265. We normally serve five hundred ___________________ every day.

a) customs
b) customers
c) consumes
d) costumes

266. We need to ___________________ lots of cash from our account to pay the workmen.
a) hand out
b) receive
c) find out
d) take out
267. Well, we are aiming at Australians and New Zealanders. They are our
___________________ market.
a) competitive
b) final
c) target
d) black

268. We've found a ___________________ market! Our product only appeals to people with
a specialized interest.
a) competitive
b) overseas
c) niche
d) black

269. Why do you think people sometimes ___________________ long distances?

a) commute
b) communism
c) common
d) mute

270. When he stays at a hotel, he tries not to use the hotel phone because it's usually a
___________________ .
a) expensive
b) trip
c) rip-off
d) payoff

271. When possible, we use a ___________________ airline instead of an expensive

national one.
a) domestic
b) business class
c) budget
d) upmarket

272. When we went to Venice on business, we didn't have much time for _______________ .
a) sightseeing
b) conference venue
c) budget airlines
d) niche market

273. What are the ___________________ differences between managers and leaders?
a) keen
b) similar
c) key
d) uniform
274. We have to ___________________ two or three urgent deadlines almost every week!
a) meet
b) do
c) draw
d) keep

275. We didn't take a single order at the trade fair, it was a complete __________________ !
a) invalid
b) waste of time
c) time saving
d) deadline

276. We apologise for the difficulty we are experiencing in paying your

___________________ account.
a) delayed
b) waiting
c) outstanding
d) owing

277. We are happy to replace the ___________________ goods free of charge.

a) injured
b) hurt
c) destroyed
d) damaged

278. When you want to send a pdf document to someone, you simply
___________________ it.
a) attach
b) attend
c) arrest
d) tweet

279. Which do you do more often – eat at home to save money or ___________________ to
save time?
a) eat out
b) run out
c) lunch
d) munch

280. What is the main problem that company is ___________________ ?

a) aching
b) facing
c) chasing
d) problematic
281. We never ___________________ money on things people buy in the sale.
a) fund
b) pay
c) refund
d) invest

282. We don't have it in ___________________ but I could order one for you.
a) stick
b) stuck
c) stock
d) business

283. What encouraged the customers to ___________________ the order?

a) place
b) spot
c) fill
d) run

284. We’re hoping that the new software package is going to make a big _______________.
a) effect
b) impact
c) influence
d) mark

285. When deciding what kind of advertising to use it’s important to find out as much as
possible about
your ___________________.
a) companions
b) competitions
c) competitors
d) components

286. You will get to know some of your new ___________________

a) boss
b) colleagues
c) director
d) recruit

287. You ___________________ me €50, when are you going to pay me back?
a) own
b) took
c) owe
d) owl
288. Young workers should begin ___________________ now in preparation for retirement.
a) investing
b) anticipating
c) funding
d) spending

289. Yesterday, the dollar ___________________ by three cents.

a) fell
b) feel
c) felt
d) failed

290. You'll have to organize reliable forms of transport in order to respect

___________________ .
a) niche market
b) cash-less transaction
c) delivery dates
d) interests

291. You must ___________________ your application by the end of the week.
a) submit
b) subject
c) subscribe
d) subcontract

292. You can't take this on the plane as ___________________ ; it's far too big.
a) handkerchief
b) a boarding pass
c) hand luggage
d) baggage claim

293. You will see from the catalogue that our prices are very ___________________.
a) competitive
b) competent
c) completed
d) compatible

294. You need to ___________________ your seat 24 hours before departure or they may
cancel your reservation.
a) book
b) reconfirm
c) register
d) arrange

295. May I ___________________ myself? I am Tom Jones

a) inrtroduce
296.This _________________ programme is for you to learn more about the company.
a) induction

297.What kind of career _______________ does this job offer?

a) prospects
b)visions
c)looks
d)images

298. _______________ is when two organizations work together?

a) dealership
b)partnership
c)relationship
d)charity