QUESTIONNAIRE:

1. GENDER?
i) Male
ii) Female
2. AGE?
i) <18 years
ii) 18-29 years
iii) 30-40 years
iv) >40 years
3. MARTIAL STATUS?
i) SINGLE
ii) MARRIED
4. EDUCATION QUALIFICATION?
i) SCHOOL LEVEL
ii) COLLEGE LEVEL
iii) PROFESSIONAL
iv) OTHERS
5. OCCUPATION?
i) Student
ii) Employee
iii) Businessman
iv) Others
6. INCOME(MONTHLY)?
i) Below RS: 10000
ii) RS: 10000-RS:20000
iii) RS: 20000-RS:50000
iv) Above RS: 50000
7. AREA OF RESIDENCE?
i) RURAL
ii) URBAN
8. FROM WHICH SOURCE YOU CAME TO KNOW ABOUT VODAFONE?
i) ADVERTISEMENT
ii) HOARDINGS
iii) NEWSPAPERS
iv) MOUTH PUBLICITY
9. WHICH NETWORK DO YOU PREFER?
i) AIRTEL
ii) VODAFONE
iii) JIO
iv) BSNL
10. DO YOU SWITCH YOUR NETWORK BRAND TO VODAFONE?
i) YES
ii) NO

11. IF YES, WHICH BRAND DO YOU SWITCH FROM?

i) AIRTEL TO VODAFONE
ii) BSNL TO VODAFONE
 iii) JIO TO VODAFONE

12. SINCE HOW LONG YOU ARE USING VODAFONE SERVICES?

i) LESS THAN 1 MONTH
ii) 2-6 MONTHS
iii) 6-12 MONTHS
iv) MORE THAN 1 YEAR

13. BASED ON WHICH SERVICE YOU CHOOSED VODAFONE?

i) VALUE ADDED SERVICES
ii) NETWORK
iii) TARIFF
iv) CUSTOMER CARE
v) OTHERS
14. WHICH VALUE ADDED SERVICE DO YOU USE?
i) VODAFONE LIVE
ii) VOICE MAIL
iii) INTERNET
iv) SMS
v) ROAMING
15. ARE YOU AWARE OF VODAFONE PRODUCTS
 POSTPAID
 PREPAID
 WORLD CALLING CARDS
 HOME CALLING CARDS
 V HANDY PHONES
 VODAFONE PCO
16. WHAT IS YOUR SATISFACTION LEVEL ON VODAFONE SERVICES

PARTICULARS FULLY SATISFIED NEUTRAL DISSATISFIED FULLY

SATISFIED DISSATISFIED
TARIFFS

NETWORK

CUSTOMER
CARE
AVAILABILITY
OF SIM
ROAMING

17. OVERALL RATING FOR VODAFONE SERVICES

PARAMETERS RESPONSE
EXCELLENT
VERY GOOD
GOOD
POOR
VERY POOR