How

to answer tell me about yourself in bpo interview

Tell me about yourself bpo answer. How to answer the tell me about yourself interview. How to answer tell me something about yourself in call center interview. How do you answer tell me about yourself in a
bpo interview.

A job in the customer service industry is one of the most in-demand careers today. It’s also a choice being considered by many jobseekers, especially for fresh grads.
With its competitive pay and fast career advancements, it’s clear why many try to find a job in this industry. But before getting in, you need to get past the interview (and a few assessment tests after that). While companies have different approaches to an interview, one of the most common questions that a lot of jobseekers — CSR candidates included
— fail to answer well the question: “Tell me about yourself.” Let me tell you now: no, they don’t want to know every detail of your personal background—who your parents are, or your vital statistics. What they’re really saying is they want to know more about your professional background and how that experience can contribute to their company.
Another thing to keep in mind is to answer this question comprehensively. You’re about to enter a customer service job that asks you to talk to different clients on a daily basis, some of which are very challenging, and they’re testing you on how well your communication skills are, and on how well you arrange your thoughts with the level of stress at
hand. The “Tell me about yourself” is the first part of the interview that would lay out those skills. Here’s what to include when asked this question according to a former BPO HR: Your educational/professional background is Achievements during the course of your education/previous work How your experience has taught you to handle client
concerns well What skills you can offer as a customer service representative What your intentions are working in the customer service industry, or working for them An example would be: “Hi, my name is Poyen, and I’ve had more than 2 years experience as a customer service representative at Kalibrr Technology Ventures, Incorporated. During my
time there, I was able to meet all of the quality scores for daily, weekly, and monthly reports, and was awarded best sales agent after just four months being with the company.

I learned to hone my multi-tasking and time-management skills, value patience, and above all, being a team player. I’m a person who thrives in a fast-paced environment so right now I’m looking for a bigger challenge, and an opportunity to apply my technical experience and problem solving skills at a renowned BPO company like this one.” Notice
how concise and straight to the point the sentences were structured? I started strong, and finished strong mentioning my previous experience, my achievements, and my intentions.

You only have a minute or two to win the interviewer’s impression, so it’s best to write down your answers and practice it over and over until you’ve memorized it, but making it sound conversational. And once you get past this, the follow-up questions will then be easy to answer. Always remember that you’ve got to research the company
you’re applying for to really be prepared, to help you lose the interview jitters.
Last words of advice: relax, be honest, be yourself, and smile! Now that you’re ready to take on that interview question, learn about the 5 Call Center Job Interview Questions And How To Best Answer Them. And if you think you’re really, really ready, why don’t you apply for a job now on Kalibrr? We know you can do it! Not knowing how to answer
Tell me about yourself is a recipe for failure in a call center job interview. Get this wrong and the interview is doomed. Get this right and you’ll create a great first impression right when it matters the most- at the start of your interview. Whether you’re a call center newbie or veteran, here’s how to answer the call center interview question Tell me
something about yourself. So what to say? Some applicants think that interviewers only want to hear job-related stuff. Well, this is true but this doesn’t paint the whole picture. The thing is, while some candidates have something work-related to talk about, others simply don’t. Fresh graduates who have no notable scholarly accomplishments and no
job experience, for instance. That’s why I’ve categorized the sample answers based on various situations that each applicant could be in. For experienced call center agents If you’re an experienced agent, most of the time, you can get away with answering the traditional way: talk about your relevant job experience. Like this: I’m a graduate of
Computer Programming. For 4 years, I worked as a Customer Service Representative for an e-commerce store. My tasks mainly involved answering customers’ questions via call, email, and chat.
When there were order issues, I would also interact with suppliers and couriers on behalf of the customers. This allowed me to encounter various types of customer personalities which in turn helped me hone my customer service skills. Here, the applicant talks about her job experience, tasks, and what she’s learned from it. This is effective because it
highlights how your skills are relevant to the position you’re applying for. You can never go wrong with this technique.

After all, that’s really what most job interviews are for: to find out how good of a fit you are for the job.
Applicants with zero job experience But what if you have zero job experience, have nothing to flaunt, and are just starting out your career?

In this case, try storytelling. Let the interviewer know you as a person and then build a story from that. What are the positive qualities that people say you have? Do you have stories to tell that support your claim?
This effectively answers the question Tell me something about yourself by exploring a different area of your life (since you are yet to gain experience). Here’s an example: If you ask people who know me best, they’d say that I’m sort of a “people person”. Put me in a room full of strangers and 30 minutes later, I’d be able to recall each of their names
with little to no difficulty. In short, I’m genuinely interested in people. This is why I’m sitting here with you. For the past two years, I’ve been searching for suitable careers that I could get into as soon as I graduate. There were a handful of choices but the BPO, particularly the call center industry, is one of the few that piqued my interest. Here’s why:
I believe that if I combine what I learned from my degree in Mass Communication and incorporate them with my personality, I can truly thrive in this industry.
Here, the applicant painted a hypothetical scenario portraying how he’s genuinely interested in people. Doing this makes his answer sound credible and convincing.
It not only tells. It shows, it paints a picture, it tells a story. And then he followed it up with why he’s genuinely interested in the industry and again, did so with a story (by revealing that he’s been searching for careers even before his graduation). So even if you’re just a fresh graduate, with nothing to flaunt, and totally new, you’re not entirely
helpless. Like the example above, you can highlight how interested you are in the industry and how you can be a great asset. In this applicant’s case, he showed it by highlighting the relevance of his degree and personality to the tasks of a call center agent. Talk about your goals/scholarly accomplishments Another technique, if applicable, is to
highlight your accomplishments back when you were in school. Perhaps you held positions that allowed you an opportunity to lead a team and show your skills. Or perhaps you regularly participated in school events.
That suggests proactivity and that you’re inclined to achieve more than the bare minimum. You can even throw in your goals and aspirations if you like. Last 2020, I graduated with a bachelor’s degree in business administration. I am yet to gain job experience but early on in college, I’ve held several positions which gave me a taste of responsibility.I
served as editor-in-chief of our school paper for 2 years. With the help of two other editors, I oversaw and reviewed articles before they were officially published. When schedule allowed, I also participated in sports events. My goal in life is to always be ambitious yet practical. If there’s one thing I learned from my education and from the
responsibilities I’ve taken, it’s my ability to handle stress and still look calm despite it. Talk about a hobby Another way to introduce yourself is to talk about your hobby/hobbies.
If you find it hard to describe yourself, then explaining your hobby might give your interviewer an insight into who you are as a person and as a potential employee. Talk about a hobby that you’re genuinely interested in. That’s the most important part! You might think that your hobby has to be unique but it doesn’t have to be. You just have to make it
sound interesting. Make it sound like art and that you’re the connoisseur. How do you do that? The trick is to reveal deeper details about that hobby. Ask yourself, “What is it about this hobby that compels me? What benefits do I get by engaging with this?
And how can I connect this to the call center industry?” For example, watching movies. There’s nothing as common a hobby as watching movies. The problem is it’s all too common and unremarkable. And in a job interview, it’s always better to be remarkable and stand out from hundreds of daily applicants. So how do you make it sound less bland and
more interesting? I’m a graduate of Bachelor of Science in Culinary Arts. When people hear that, they immediately assume that I love cooking. Well, I do. (Smiles.) But what I love even more is watching movies. I consider myself a movie connoisseur. When a movie interests me, I simply cannot move on and I spend my time on online forums analyzing
and reviewing every scene.Anyway, I’d say that movies play a huge role in my life because it allows me to see things from other people’s perspectives and help me empathize better.This also led me to apply to the call center industry. I believe that customer service is all about putting oneself in other people’s shoes and understanding their
perspectives. I am yet to acquire job experience but I believe that this is a job I can be naturally good at. That’s why I’m here.
But if you have a hobby that is a little uncommon, all the better. Your goal is to stand out among hundreds of applicants that come in every day. So if you have a hobby unique or rare enough to pique your interviewer’s interest, capitalize on that. Plus points if you can connect that hobby to the call center industry. Note: Tell stories about a hobby that
you really are into. Don’t lie! Your interviewer might ask follow-up questions. With experience but not related to call center If you have previous job experience but is not related to call center, your best bet is to find a connection between your job experience and the tasks of the position you’re applying for. For example, you’re applying as a CSR and
you were a previous construction worker. You might think that there’s no way to connect the two.
But note that both are still jobs. And if anything, jobs around the world are bound to share a thing or two no matter how different their tasks are.
Here’s a sample answer: For the past 7 years, I worked as a construction worker. Recently though, I decided to explore other opportunities and after countless searches online, it led me here.If there’s one thing I learned from construction, it’s effective communication. In construction, we’re surrounded by heavy machinery so before even lifting a
finger to maneuver equipment, everyone must be on the same page to prevent accidents. Second, in construction, there is no substitute for hard work and patience. I understand that the same applies to customer service. That’s why I’m here. In a call center job interview, it doesn’t really matter much which field you were previously in. What matters
most is your ability to support your answer, highlight the positive things about you, and make the negative things sound as less negative as possible. Some people call it “positive scripting”. Others call it “selling”. What not to say Avoid mentioning information that aren’t relevant to the job just for the sake of saying something. This is basic advice but
it’s important to bear in mind. For example: “I’m Lisa. I’m 22 years old. I live in Makati. I’m single and I’m the eldest of 3 siblings. I came here to apply for a CSR position.“ Job interviewers don’t care about your age, place of residence, civil status, or how many siblings you have as long as these won’t hinder you from showing up to work. What they
want to hear from you are information that are relevant to the position you’re applying for. In summary, interviewers want to know your strengths and qualities, accomplishments, goals, and why you ended up applying to the call center industry instead of pursuing your education or field. If you need additional examples, watch this video where I share
tips on how to answer Tell me something about yourself. For more interview tips, here’s a list of the most common call center job interview questions with their sample answers.
“Tell me about yourself.” Be honest, in reading that, did you automatically start to feel a little anxious? There’s a reason this question (though really more of a statement!) is so difficult to tackle. The “tell me about yourself” interview question can be nerve-wracking because it’s so open-ended—and this often makes job seekers feel unsure of how to
answer. “It’s important to remember that the reason this question is asked is because employers are really looking to see how you would fit into the specific role at the company,” says Toni Frana, a FlexJobs career coach. Successfully responding to this question involves tying your answer in with the role you’re applying to and preparing a response
ahead of time. Here’s how! How to Answer “Tell Me About Yourself” – Relate Your Answer to the Job at Hand “Tell me about yourself” is probably better phrased as, “Tell me what brought you to apply for this job, and some of the main qualifications that make you stand out. And maybe throw in something that helps showcase your personality.” But
that’s obviously too long a statement to make, so employers often shorten it to a much broader question. No matter how a hiring manager phrases it, focus on these four aspects in your answer: Your most recent background that is applicable to the job What made you want to apply for the job Your top qualifications for the job What makes you
interested in the company – Keep Your Answer Short, to About 30 Seconds or Less Start by addressing those four subjects in a draft version of your answer. Once you’ve got a rough version on paper (or screen), it’s time to start narrowing, focusing, and distilling. You’re aiming for about 30 seconds from start to finish.
(Yes, it should be that quick!) Time yourself to find out how long you’re talking, and you’ll see that 30 seconds is just about right. Any more than that, and it can start to sound like rambling. It might also help to remind yourself that this is just an introduction to you. During the rest of the interview, even if it’s just an initial screening, you’ll have
further chances to showcase more skills, qualifications, and personality.
So don’t try to pack it all in at the beginning. – Practice Your Responses Without sounding too rehearsed, you’ll want to have a clear understanding of how to answer this question. Practice will help you to: Build your confidence, so you’re not shaken or nervous if you’re put on the spot. Solidify your own understanding of who you are and what you can
offer. Focus your answer so you don’t ramble. Show exactly how you think your path has prepared you to work for this particular company. But in order to practice something, you’ve got to know what you’re saying in the first place! Below are three examples of how to answer “tell me about yourself.” 3 Sample Answers for “Tell Me About Yourself” 1.
Go Step by Step “I’m an innovative recruitment manager with 8 years of experience managing all aspects of employee prospecting—from resume screening and phone screening to benefits—for Fortune 500 companies. I have spent the last 4 years developing my skills, leading to performance recognition and two promotions. I love vetting candidates
and determining how they align with an organization’s culture and business goals. And although I enjoy my current role, I feel I’m now ready for a more challenging assignment and this position really excites me.” 2. Think “Past, Present, Future” Using this simple three-part formula can help you craft a professional, informative answer to “Tell me
about yourself.” “Well, I’m currently an account executive at Smith, where I handle our top performing client. Before that, I worked at an agency where I was on three different major national healthcare brands. And while I really enjoyed the work that I did, I’d love the chance to dig in much deeper with one specific healthcare company, which is why
I’m so excited about this opportunity with Metro Health Center.” 3. Answer With the Company in Mind Do some research ahead of time to best know about the company and how your specific expertise and strengths can help them.
Putting yourself in the employer’s shoes is a great way to stay focused when answering this question. Here’s an example: “I was born and raised in this county and have an excellent knowledge of the area, as well as Central and XYZ counties. During the last 9 years with the ABC Freight Company, I have progressed through positions of Package
Loader, Courier, Dispatcher, and Team Lead. In my most recent position, I have had the opportunity to complete numerous management training programs, provide supervision and leadership to all positions within the station, and participate in special projects in conjunction with Senior and District Managers. I enjoy being a Lead and the opportunity
to empower and motivate my team.
Last year I was awarded ‘Lead I’ for greatest team gains in productivity. I believe this experience and training has prepared me to take the next step and pursue a management position with you.” What Not to Say When Answering “Tell Me About Yourself” – Don’t Regurgitate Your Resume It may be tempting to nearly read off your entire resume, but
don’t. You can generally mention where your career started, some jobs along the way, and your most current role, but now is not the time to list them one by one or to talk about every task you had at each job. As we said before, keep it succinct and about 30 seconds long.
– Don’t Focus on Unrelated Jobs Depending on where you’re at in your career, your career history may go pretty far back.
If your first job out of college isn’t related to your current career, don’t mention it. Or, if you’ve had a career change, you can opt to only focus on the roles that directly relate to your new career area. Mentioning unrelated roles could be a distraction and lead an employer to wonder if you’re focused on or experienced for the job you’re applying to. –
Don’t Get Too Personal Steer clear of any personal topics, such as if you do or don’t have kids, your marital status, or your religious or political affiliation. Not only are these illegal for an employer to ask you about, but they’re not relevant to the job and could even cause your interviewer to discriminate. Want Interview Help? Practicing your answers
to tough interview questions and getting guidance on how to best present yourself can make a world of difference in landing a job. FlexJobs members have exclusive access to one-on-one career coaching to help you practice in a mock interview.
With their expert advice, you can tweak and perfect your answer to any interview question. Ready to get started? Learn about all the benefits of membership! BPO requires cutting-edge work with generic skills and expertise in the industry. It is one of the fastest growing industries that employ major number of freshers and experienced professionals
all around the world.
It requires professionals with good communication skills, customer support, telemarketing, data conversion and business acumen.However, apart from the skills it also requires clearing interview rounds that usually take place in the form of a telephonic conversation, face-to-face or walkIn. No matter what kind of and how many rounds you need to
clear, you should be well versed with the right answer formation of all the questions asked in the BPO interview.In the article below, let's explore the probable Interview questions asked in a BPO Interview.10 Commonly Asked Questions and Answers in BPO Interview1. Tell me something about yourself?It is the most basic Question which every
Interviewer asks at the time of Interview. So, in this case, the person who has faced this question should uniquely impress the Interviewer by stating the qualities you hold in for the particular designation.2. Why do you want to join in BPO?Answer: As per the increase in technology assessment, every business holder has an outsourcing department
where they can excel with their skills and capabilities towards the work and with that people can groom themselves up with the massive interaction with different people having different skills and learn from them.3. Why should we hire you?This the question where a candidate gets confused easily.
Instead of thinking too much, just easily answer it by defining all the qualities you hold and mention the qualities which will suit best to fit you for this profile.4. What is the difference between the shore and offshore outsourcing?Answer: The difference between shore and offshore is simple when any project or work has been allotted outside the
country and not nearby it is known to be as offshore outsourcing. If anything is outsourced neighbouring country, then that will be shore outsourcing.5. What are the different types of BPO?Most people don't know about different types of BPO and think it as a call centre one. Still, the fact is outsourcing a process hold different aspect, which is way
helpful, and that is why every business holds the BPO department to go with the flow and easily make it viable and accurate. The different types of BPO are:-Administrative DepartmentPurchase DepartmentSelling DepartmentBack OfficeCall Centre6. Are you Comfortable with the shifts and as well night shifts?When it comes to the shifts, then a
person who is willing to work in a BPO Sector and also well prepared to crack down the Interview should not lack behind by saying the direct answer.7. Why do you see BPO as your Career?Answer: BPO has always been a career opportunity for me as you are exposed to a new field, wherein a person can develop the personality and communication
skills. Apart from it, BPO is a well-diversified Industry.8. Why Companies Outsource?Companies outsource because it is cost-saving and focus on core activities leading ahead to get quality work done by the expertise in that domain.9. Will you be comfortable handling customers on the phone?Say Yes! It is the most essential thing interviewer wants to
know about your ability to handle the customers on call, because the main task involves here is to manage the customers and resolve their queries.10. Why do you think you will do well in this job?This is another question wherein an interviewer wants to know about your mindset. In this situation, mention several reasons like experience, interest and
skills.Related Article: How To Answer "What Are Your Salary Expectations"BPO jobs are chosen by most students and fresher candidates.
They can be added as an experience while writing a resume.
The main target should be to clear the Interview in the right way where you do not find doubt in itself and feel bad. So, just study these questions and answers for BPO interview and get your job quickly.Get latest job updates through shine app!Also Read: