51 _____ refers to a desired future state that an organization attempts to realize.

A . P la n

BVisi on stat eme nt

C . G oa l

DMis sion state men t

E . Id ea

5 2 _____ specify future ends and _____ specify today's means.

A. Goals; plans

B . Plans; goals

C . Planning; organizing

D . Ideas; behaviors

E . Mission; vision

53. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining
goals is referred to as a(n) _____.

A. goa l

B. plan

C . missio n

D . vision

E . objecti ve

54. Of the strategic management functions, which is considered the most fundamental?

A. Ex ecu tin g

B . Analy zing

C . Contro lling

D . Planni ng E . Leadi ng

55. The planning process starts with:

A. a formal mission that defines the organizatio n’s purpose.

B. tactical planning.

C . strategic planning.

D . operational planning.

E . controlling performance.

56. _____ is the act of determining the organization's goals and the means for achieving them.

A. Brai nstor ming

B . Organizi ng

C . Plannin g

D. Developin g a mission

E . A blueprint

57. Which type of plan helps managers implement the overall strategic plan?

A. Operati onal

B . Contingency

C. Tactical

D. Crisis

E . Corporate

58. level 7 The planning process begins with which of these?

A. The develo pment of operat ional goals

B. The development of a mission statement

C. Communicatio n of goals to the rest of the organization

D. A companywide meeting

E . Brainstormi ng

59. The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and
_____ level.

A. goal; mission, tactical

B . objective; operational, mission

C . operational goal; mission and tactical

D . mission; tactical, operational

E . tactical plan; operational, mission

60. _____ is primarily responsible for strategic goals/plans.

A. Middle manage ment

B . Board of directors

C. Consultants

D . Top management

E . Lower management

61 _____ is primarily responsible for operational goals/plans.

A. Middle manage ment

B . Board of directors

C. Consultants

D . Top management

E . Lower management

62. Which of these is(are) primarily concerned with tactical goals/plans?

A. Middle manage ment

B . Board of directors

C. Consultants

D . Senior management

E . Lower management

63.Which of the following is not a step in the organizational planning process?

A. Monitor and learn

B. Plan operations

C . Translate the plan

D . Develop the plan

E . Plan marketing tactics

64 Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of
goals?

A. Op era tio nal go als

B. B Tactic al plans
C. C Strate gic goals
D. D Missi on statem ent
 E. E . Visi on
65 Which of the following is NOT a tool for executing a plan?
A. Management by objectives
B. Operations map
C . Performance dashboards
D. Single use plans
E . Decentralized responsibility

66 A statement that identifies distinguishing characteristics of an organization is known as a(n):

A. goals statement.

B. values statement.

C. income statement.

D. mission statement.

E . competitive-edge statement.

67Which of these are described by mission statements?

A. Corpo rate values

B. B . Product quality
C. C . Location of facilities
D. D . All of these
E. E . None of these

68"We respect our employees and value their diversity" is an example of a statement you are most likely
to find in the organization's _____.

A. A. missi on
B. B . strategic goals
C. C . tactical goals
D. D . strategic plans
E. E . tactical plans

69 "We seek to become the premier business school in the west" is an example of a statement you are
most likely to find in the organization's _____.

A. A. tactical goals
B. B . operational goals
C. C. mission
D. D . tactical plans
E. E . operational plans

70 _____ refers to a broadly stated definition of the organization's basic business scope and operations
that distinguishes it from similar types of organizations.

A. A. Mission statement
B. B. Goal statement
 C. C. Management by objective
D. D. Goal setting
E. E . Corporate competitive-value statement

71 At the top of the goal hierarchy is:

A. A. strategi c goals.
B. B . tactical goals.
C. C . operational goals.
D. D. a mission.
E. E . employee goals.

72 _____ are the broad statements of where the organization wants to be in the future.

A. A. Opera tional goals

B. B . Tactical goals
C. C . Strategic goals
D. D . Operational goals
E. E . Tactical plans

73 The official goals of the organization are best represented by the _____.

A. A. strate gic goals

B. B . tactical goals
C. C . operational goals
D. D . competitive goals
E. E . none of these

74A long-term time frame is most closely associated with:

A. A. operat ional plans.

B. B . tactical plans.
C. C . strategic plans.
D. D . mission plans.
E. E . tactical goals.

75 _____ are called the action steps by which an organization intends to attain its strategic goals.

A. A. Tactic al goals
B. B . Operational goals
C. C . Tactical plans
D. D . Operational plans
E. E . Strategic plans

76_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____
goals.

A. A. Operat ional; strateg ic; tactica l

B. B Tactical; operational; strategic
C. Strategic; tactical; operational
 D. Operational; tactical; strategic
E. E . None of these.

77Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the
achievement of _____ goals.

A. A. ope rati ona l

B. B . tactic al
C. C . strateg ic
D. D . lowerlevel
E. E . toplevel

78Goals that define the outcomes that major divisions and departments must achieve in order for the
organization to reach its overall goals is called:

A. A. str ate gi c go als .

B. B tactic al goals.
C. Coperat ional goals.
D. D . a missi on.
E. E . a plan .

79Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track
for meeting organizational goals. This involves which stage of the organizational planning process?

A. A. Developing the plan

B. B . Translating the plan
C. C. Plan operations
D. D . Executing the plan
E. E . Monitoring and learning

80The organization's reason for existence is known as the organization's _____.

A. A. val ue
B. B . visi on
C. C . missi on
D. D . goa l
E. E . servi ce

81 Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She
wishes to use goals to provide a sense of direction to her staff. She is using goals as:

A. A. a way to legitimize her department .

B. B . a source of motivation.
C. C . a standard of performance.
D. D. a guide to action.
E. E . a way to impress others.

82Which of the following refer to specific results expected from individuals?

A. A. Operatio nal goals

 B. B. Tactical goals
C. C . Strategic goals
D. D . Operational plans
E. E . Mission statements

83Which of the following represent plans developed at the organization's lower levels that specify action
steps toward achieving operational goals and that support tactical planning activities?

A. A. Tactical plans
B. B. Strategic plans
C. C . Operational plans
D. D . Supervisory plans
E. E . Organizational plans

84The _____ is the department manager's tool for daily and weekly operations.

A. A. conve ntion al goal

B. B . strategic goal
C. C . strategic plan
D. D . operational plan
E. E . targeted plan

85Which of the following is a visual representation of the key drivers of an organization's success,
showing the cause-and-effect relationships among goals and plans?

A. A. Opera tional plan

B. B . Gantt chart
C. C . Strategy map
D. D . SWOT analysis
E. E . Strategic plan

86Managers use _____ to direct employees and resources toward achieving specific outcomes that
enable the organization to perform efficiently and effectively.

A. A. strategic goals
B. B. operational goals
C. C. growth goals
D. D. financial results
E. E . internal business process goals

87 According to the strategy map described in chapter 7, which of the following is NOT a type of goal?

A. A. Financial performance goals

B. B. Customer service goals
C. C . Internal business process goals
D. D . Learning and growth goals
E. E . External business process goals
88In developing a strategy map for her interior design business, Carla has decided to promote employee
development by providing online training tools. This involves goals in which strategy map category?

A. A. Financia l performa nce goals

B. - B . Learning and growth goals
C. C . Internal business process goals
D. D . Customer service goals
E. E . Supply chain goals

89Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the
current quarter. She is unhappy because she knows that the most any salesperson has sold in one
quarter in the past is $150,000. Her goal of $265,000 is probably:

A. A. not specific and measurable.

B. B. not realistic.
C. C. irrelevant.
D. D . lacking a specific time period.
E. E . does not cover key result area.

89- You are violating which of these goal characteristics when you attempt to create goals for every
aspect of employee behavior?

A. A. Specific and measurable

B. B . Linked to rewards
C. C . Defined time period
D. D . Cover key result areas
E. E . Challenging but realistic

90-Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals.
This process violates which of the following criteria for effective goals?

A. A. Specific and measura ble

B. B . Challenging but realistic
C. C . Covers key result areas
D. D . Defined time period
E. E . Linked to rewards

91Which of these is lacking in the goal "profits should be increased in the coming year?"

A. A. Specif ic and measu rable

B. B Challenging but realistic
C. C . Covers key result areas
D. D . Defined time period
E. E . None of these

92-All of the following are characteristics of effective goal setting except:

A. A. goals should be challeng ing but not unreaso nably difficult.

B. goals should be set for every aspect of employee behavior.
 C. C . specific and measurable.
D. D . cover key results area.
E. E . linked to rewards.

93The ultimate impact of goals depended on the extent to which goal achievement is linked to:

A. A. rewards.
B. B. salary increases.
C. C. promotions.
D. D. all of these.
E. E . salary increases and promotions.

94 Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of
what management method?

A. A. Tactical planning
B. B. Contingency planning
C. C. Single-use planning
D. D . Management by objectives
E. E . Management by walking

95 around _____ is the first step in the MBO process.

A. A. Settin g goals
B. B Developing action plans
C. Appraising overall performance
D. D . Reviewing progress
E. E . None of these

96Which of these is a method of management whereby managers and employees define goals for every
department, project, and person and use them to monitor subsequent performance?

A. A. Organiza tional planning

B. B . Management by objectives
C. C. Goal setting
D. D . Mission development
E. E . Vision development

97High Fence Corporation is currently implementing an MBO program. Managers and employees jointly
set objectives and develop action plans, and goal achievement is evaluated on an annual basis. High
Fence is missing which major activity that must occur in order for MBO to be successful?

A. A. Devel oping a missio n statem ent

B. B Developing tactical goals
C. C . Reviewing progress
D. Reviewing operational plans
E. E . None of these

98In using MBO, objectives should be set by the:

 A. A. supervi sor.
B. B. employee.
C. supervisor and the employee jointly.
D. D . accounting department.
E. E . top management.

99 Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall
performance. The next step in the MBO process should be:

A. A. to devel op new action plans.

B. to develop new objectives based on the review of last year's performance.
C. to begin a new MBO "cycle", using the same objectives as last year.
D. to wait several months to allow information to be digested.
E. E . none of these.

100_____ is the final step in the MBO process.

A. A. Appraise overall performance

B. B . Develop an action plan
C. C. Review progress
D. D. Set goals
E. E . Conduct periodic checkups

101Which of the following is NOT one of the benefits of MBO?

A. A. Performance can be improved at all company levels.

B. B. Employees are motivated.
C. C . Efforts are focused on activities that will lead to goal attainment.
D. D . Operational goals are able to displace strategic goals.
E. E . Individual and department goals are aligned with company goals.

102Which of these is true about single-use plans?

A. A. They are devel oped to achiev e a set of goals that are unlike ly to be repeat ed in the future.
B. They are used to provide guidance for tasks performed repeatedly within the organization.
C. They define plans that define company responses to specific situations, such as emergencies or
setbacks.
D. They are most important in the organizations.
E. . None of these

103-Standing plans:

A. are develop ed to achieve a set of goals that are unlikely to be repeated in the future.
B. are used to provide guidance for tasks performed repeatedly within the organization.
C. define company responses to specific situations, such as emergencies or setbacks.
D. Dare the most important in the organizations.
E. E . are none of these.

104-A project is an example of a:

 A. A . p o li c y.
B. stan ding plan .
C. pro ced ure.
D. sing leuse plan .
E. . ru le.

105Cheyenne Creamery requires that all absent employees bring a note from their doctor when
returning to work. This is an example of a:

A. A. sin gle - pla n use .

B. B standi ng plan.
C. C . progr am.
D. D . proce dure.
E. E . proje ct.

106_____ define boundaries within which to make a decision.

A. A. Pro gra ms
B. . Polici es
C. . Rule s
D. . Proce dures
E. . Proje cts

107An example of a _____ is a statement supporting the organization's efforts in the area of sexual
harassment.

A. A. pro ced ure

B. B. rule
C. C . polic y
D. D . singleuse plan
E. E . progra m

108-"No food and/or drinks in the classroom" is an example of a _____.

A. A. pr oc ed ur e
B. B. rul e
C. C . poli cy
D. single -use plan
E. E . proje ct

109Which of the following is a commonly-cited limitation of planning?

A. A. Plans limit employee motivation and commitment.

B. B . Plans make resource allocation more difficult.
C. C . Plans make it more difficult to measure standards of performance.
D. D . Plans boost intuition and creativity.
E. E . Plans can create a false sense of security.

110- One major limitation of goals and plans is:

 A. A. goals and plans guide resource allocatio n.
B. goals and plans may cause rigidity in a turbulent environment.
C. goals and plans decrease employee motivation.
D. goals and plans decrease employee commitment.
E. E . none of the above.

111Which of these are true about contingency plans?

A. A. They are devel oped to achiev e a set of goals that are unlike ly to be repeat ed in the future.
B. They are used to provide guidance for tasks performed repeatedly within the organization.
C. They define company responses to specific situations, such as emergencies or setbacks.
D. They are most important in the organizations.
E. E . None of these

112Contingency plans are also referred to as:

A. A. standing plans.
B. B. rules.
C. C. scenarios
D. . D. procedures.
E. E . operationally tactical plans

113_____ involves looking at trends and discontinuities and imagining possible alternative future to
build a framework within which unexpected future events can be managed.

A. A. Scenari o buildin g
B. B . Crisis planning
C. C . Contingency planning
D. D . Trend management
E. . Caution planning

114Jerrica, a finance manager at LRV industries, is asked by her boss to develop a plan in the event that
company sales drop by 20 percent or more. This type of plan is known as _____.

A. A. contingenc y planning
B. B . financial planning
C. C. crisis planning
D. D . consumer protection
E. E . environmental planning

115_____ enables firms to cope with unexpected events that are so sudden and devastating that they
have the potential to destroy the organization if managers aren't prepared with a quick and appropriate
response.

A. A. Incident planning
B. B . Contingency planning
C. C . Strategic planning
 D. D . Crisis planning
E. E . Emergency planning

115 The two stages of crisis planning include:

A. A. prevention and control.

B. B . planning and leading.
C. C . prevention and preparation.
D. D . preparation and control.
E. E . leading and organizing.

116The crisis management plan should be a _____ that specifies the actions to be taken, and by whom,
if a crisis occurs.

A. A. vague, verbal plan

B. B . detailed, verbal plan
C. C . long, difficult to read plan
D. D . vague, written plan
E. E . detailed, written plan

117Which of the following is NOT involved in the stages of crisis planning?

A. A. Setting up effective communic ation systems

B. Creating detailed crisis management plans
C. C . Investigating all stakeholders
D. Designating a crisis management team and spokesperson
E. E . Building relationships

118Traditionally, if Stephanie, CEO of Butterfly Pillows, needed to conduct corporate planning, it would
be performed by all of the following except:

A. A. central planning departments.

B. B . decentralized planning groups.
C. C. top executives.
D. D. consulting groups.
E. E . the president of the company.

119 The traditional approach to corporate planning was to:

A. A. have a decentral ized planning staff.

B. have a centralized planning department.
C. C . set up a planning task force.
D. D . set up planning committees.
E. E . use TQM approach.

120Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company
has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

A. A. Building relationships with neighboring businesses

B. B . Detecting signals from the natural environment
 C. C . Polling employees on the likelihood of an environmental disaster
D. D . Designating a crisis management team in the event of an environmental disaster
E. E . Dismantling the company’s ties to the external media

121Alabama Airlines has three planning specialists who help division managers develop their own
division plans. Serving as consultants to the divisions, the planning specialists give advice about
strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the
planning function?

A. A . C en tr al iz ed pl an ni n g de pa rt m en t
B. Dece ntrali zed plann ing staff CPlann ing task force
C. Centr alized plann ing com mitte e
D. E . TQ M

122_____ are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that
they fire up employees and engender excellence.

A. A. Operati onal goals

B. B . Stretch goals
C. C . Strategic goals
D. D . Tactical goals
E. E . Bottom-up goals

51C

52A

53B

54D

55A

56

C57C

58B

59D

60D

61E

62A
63E

64A

65 B

66D

67D

68A

69C

70A

71D

72C

73A

74C

75E

76D

77B

78B

79E

80C

81D

82A

83C

84D

85C

86B

87E

88B

89B

90D

91C
92A

93B

94D

95D

96A

97B

98C

99C

100B

101A

102D

103A

104B

105D

106B

107B

108C

109B

110E

111B

112C

113C

114A

115A

116D

117C

118E

119C

120B
121B

122D

123B

124B

125C

126E

127A