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  • CV en Ingl S Completo

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    Las FKNG BESTIAS
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    The document is a resume for María López. It summarizes her education, including a Bachelor's Degree in Hospitality Management from the University of Lima and high school diploma from Miraflores High School. Her professional experience includes current work as a receptionist at Sheraton Lima, where she increased customer satisfaction, and previous work as a receptionist at Hilton Lima Miraflores. Her skills include Spanish, English, Portuguese, Microsoft Office, and reservation management systems. She also holds a Principles of Customer Service Certificate.

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    The document is a resume for María López. It summarizes her education, including a Bachelor's Degree in Hospitality Management from the University of Lima and high school diploma from Miraflores High School. Her professional experience includes current work as a receptionist at Sheraton Lima, where she increased customer satisfaction, and previous work as a receptionist at Hilton Lima Miraflores. Her skills include Spanish, English, Portuguese, Microsoft Office, and reservation management systems. She also holds a Principles of Customer Service Certificate.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    CV en Ingl S Completo

    Uploaded by

    Las FKNG BESTIAS
    The document is a resume for María López. It summarizes her education, including a Bachelor's Degree in Hospitality Management from the University of Lima and high school diploma from Miraflores High School. Her professional experience includes current work as a receptionist at Sheraton Lima, where she increased customer satisfaction, and previous work as a receptionist at Hilton Lima Miraflores. Her skills include Spanish, English, Portuguese, Microsoft Office, and reservation management systems. She also holds a Principles of Customer Service Certificate.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    MARÍA LÓPEZ

    marialopez@gmail.com | 111-111-111

    EDUCATION

    University of Lima, Lima, Peru 2012 -


    2016
    Bachelor’s Degree in Hospitality Management

    Miraflores High School, Lima, Peru 2008 -


    2011
    High School Diploma

    PROFESSIONAL EXPERIENCE

    Receptionist, Sheraton Lima 2018 - Present

     Increased customer satisfaction by 32% by creating and implementing a survey


     Greeted, registered, and assigned rooms to guests
     Performed bookings, cancellations, and reservation amendment
     Handled cash and credit card payments
     Answered telephonic and in-person queries

    Receptionist, Hilton Lima Miraflores 2015 - 2018

     Greeted clients and provided them with information


     Handled calls and incoming emails
     Arranged guest transport to and from airport

    SKILLS

    Languages: Spanish (native), English (advanced), Portuguese (intermediate)


    Microsoft Office, reservation management systems

    CERTIFICATIONS

    Principles of Customer Service Certificate, Front Desk and Telephone Skills Workshop

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