KRYSTEL-ANN ROY

WWW.LINKEDIN.COM/IN/KRYSTELANNROY

705-491-0840
KRYSTEL.R@HOTMAIL.COM

EDUCATED CUSTOMER SERVICE PROFESSIONAL

Nearly dual college graduate with over 5 years of experience in
the customer service field
EDUCATION
2013-Present

2011
2010
2008

FLIGHT SERVICES - FUTURE GRADUATE

Seneca College, Markham, ON
GPA 3.50
HOTEL, RESTAURANT, RESORT MANAGEMENT - DEGREE EARNED
Canadore College, North Bay, ON
INTERNATIONAL EXCHANGE PROGRAM
Tobago Hospitality and Tourism Institute, Republic of Trinidad and Tobago
ONTARIO SECONDARY SCHOOL DIPLOMA
cole Secondaire Catholique Algonquin, North Bay, ON

QUALIFICATIONS
Bilingual in both official languages (written and spoken)
Possess excellent mannerisms and communication skills
Takes pride in work accomplished and appearance
Consistent while working long and flexible hours
First Aid with CPR level A and Smart Serve certified
Valid Canadian passport and qualifies for the restricted area pass
Valid G licence and vehicle owner
WORK EXPERIENCE
2014-Present
GUEST SERVICE AGENT
Sheraton Parkway Hotel, Richmond Hill, ON
Perceive needs according to guest demographics and psychographics
Up-sell hotel features and enroll guest into loyalty program
Handle complaints and answer numerous questions
Solve problems and make decisions promptly
2011-2013
GUEST SERVICE AGENT/NIGHT AUDITOR
Clarion Resort Pinewood Park, North Bay, ON
Arrange items in a regular fashion so that information is readily retrieved and used
Work independently or cooperatively in the interest of guest satisfaction
Maintain accuracy while multi-tasking in a fast-paced environment
Operate as the only employee between 12:00 and 05:00
2010-2012
CUSTOMER AND CULINARY SERVICES/ADMINISTRATIVE ASSOCIATE
Pizza Pizza, North Bay, ON
In charge of opening and/or closing operations
Practice health and safety standards
Audit financial records
Train employees