RUI DA SILVA

Chrudimska 6, Praha 13000

+420608372224 | rdasilva@null.net

PERSONAL STATEMENT
A enthusiastic individual with strong time-management and prioritisation skills with experience of
working in a professional office environment – currently looking to secure a position in customer-
care / technical support. Methodical, with strong communication ability and extensive IT
proficiency. Able to work both independently and as part of a team, who prides himself in
delivering customer service to high accuracy standards.

LANGUAGES
Portuguese (Native speaker)
English (Native level)
Spanish (Fluent)

SKILLS
IT Proficiency: word processors, spreadsheets, database, and record management softwares.
Interpersonal:
- high level of concentration and attention to detail.
- excellent written & communication skills.
- experience adhering to high levels of confidentiality regulations
- conscientious and responsible working attitude.

EDUCATION

University of Kent 2015– 2016

Philosophy
Cambridge Institute 2015
Certificate in Advanced English
Escola Secundária Francisco de Holanda 2012 – 2015
Languages & Humanities (Secondary Education)

WORK EXPERIENCE

CRM Advisor, Bluelink International, Prague CZ 2019 – 2019

- Booked air tickets via phone in various languages.
- Received inbound calls in order to deal with passenger's issues regarding their flights.
- Performed outbound calls informing passengers about their flight´s status.
- Responsible for handling of lost/damaged luggage claims and overall customer complaints.
- Responsible for controlling the flux of Transavia's social media messages.

Medical Records Clerk, National Health Service (NHS), Lancashire UK 2018 – 2019
- Organised, updates, and stored physical and electronic medical records.
- Converted high-confidential medical information from physical records to national databases.
- Instigated a thorough search for missing notes where necessary.
- Undertook reception duties, including dealing with requests via telephone and email.
Receptionist, Ashwood Hotel, Preston, United Kingdom 2016-2017
- Maintained filing systems and ensured correspondence was accurately filed and completed daily.
- Welcomed guests and responded to queries in a friendly and professional manner;
- Managed bookings by phone, via e-mail, in person & through online platforms.
- Responsible for preparing bills, taking payments, and balancing cash register at the end of shifts.

references are available on request