DIANA PAOLA MELO RODRÍGUEZ

PROFILE

I am an organized and responsible person with skills to lead and motivate, likewise develop the skills of
personnel in charge in order to meet objectives. I have good disposition for customer service and the
ability to work as a team member. I have an excellent disposition for languages, especially for English, I
am a technologist in hotel management and am currently studying languages; I am also a person who
learns fast and adapts easily.

PERSONAL INFORMATION

NAME: DIANA PAOLA MELO RODRÍGUEZ

ID NUMBER: C.C. 1019092527 BOGOTÁ.

DATE OF BIRTH: FEBRUARY 8th 1994.

PLACE OF BIRTH: BOGOTÁ, COLOMBIA

MARITAL STATUS: SINGLE

ADDRESS: CLL. 130 C N° 123 – 90

PHONE: 693 - 2024- (316) 535 - 3158

E-MAIL: DIANARODRIGUEZXCX@OUTLOOK.COM

EDUCATION

UNIVERSITY: UNIVERSIDAD ECCI

Currently on 6th semester
 Professional in modern languages

APRENDIZ SENA: CENTRO NACIONAL DE HOTELERIA TURISMO Y ALIMENTOS

End Date: 2013

Associate in hotel management

SCHOOL: I.E.D EL SALITRE SUBA

End Date: 2010

ENGLISH: CENTRO DE PREPARACION TEACHING & TUTORING

(PROGRAMA DE LA SECRETARÍA DE EDUCACIÓN “TALK TO THE
WORLD”)

End Date: 2011

English level B2

International Test of English Proficiency (ITEP): CERT Level: C1,

ITEP level: Level 5

EMPLOYMENT HISTORY

VANTECH S.A.S

Position: Data Analyst

Campaign: Raven Tools

Lead generation, Database cleanse, CRM management, Data Analysis & Information research.

End Date: September, 2019

CONVERGYS S.A.S

Position: Technical support associate II

Campaign: FLIR Systems/Lorex Technology.

Customer service and technical support via E-mail, chats, special callbacks and surveys control. Floor
support to the operations in regards of technical processes, report escalations to the Technical support
tier III team, replacement reports and sending alerts of processes incorrectly completed or not
completed at all.

End date: June, 2018

TELEPERFORMANCE S.A.S.

Position: Floor supervisor.

Campaign: Vodafone Winback/Comcast

Analysis of metrics reports, creation of action plans for compliance with Indicators at team and
operations level, leadership, skills development of personnel in charge, monitoring and control of
indicators, decision-making, administrative processes, and Sales Audit.

End Date: March, 2016

PRACTICANTE EN OMA:

Customer service, beverage preparation, warehouse, inventory, tax reports, labeling and product
rotation (pastry and product sales), cleaning.

REFERENCES

DIANA ARANGO: NUTRITIONIST, COMPENSAR

PHONE: (301) 211 - 7111 - (300) 560 - 9790

LUZ MARINA RODRIGUEZ: TEACHER, DISTRITO

PHONE: 251 - 9249 -(315) 928 - 8552