Professional Documents
Culture Documents
Objective
To secure a permanent job position effectively utilizing my relevant business management, strong communication, and technical skills
Education
08/08 05/12
Cerritos College Associates Degree, GPA 2.7/4.0 Business Management Richard Gahr High School High School Diploma, GPA 3.0/4.0 Concentration in Business
Cerritos, CA
09/04 06/08
Cerritos, CA
Experience
06/09 07/12
Cerritos, CA
Spoke to customers face to face, via email, and over the phone to promote and assist in booking flights, hotels, and transportation arrangements in a fast-paced environment o Utilized Business Management skills to maximize customer satisfaction o Used specialized software called Sabre Airline Solutions o Provided accurate information regarding passenger inquiries 08/12 12/12
Cerritos, CA
Skills
Communication & Verbal
o o o o o o o o Business management skills to promote business Effectively listen and carry out orders in a timely manner Relate to, as well as connect with, clients on a professional and personal level MS Office 2003 - 2009, MS Excel 2003-2009, MS PowerPoint 2003-2009 experience Familiarity using Airline Booking Software (Sabre Airline Solutions) Typing Rate: 100 words per minute Multi-line phone line & multi-tasking Accurate data-entry
Technical
Cerritos, CA Cerritos, CA
08/10 06/11