DAKOTA EDWARDS

8804 Partridge Run Way, Bristow VA 20136 | dedwar12@gmu.edu |

Cell: 703-509-xxxx

OBJECTIVE A position as part of a human resources management team within a

technology company.

EXPERIENCE LEAD CUSTOMER SERVICE SUPERVISOR, FREEDOM CENTER

05/20/2018-CURRENT
 Oversee and train team of CS supervisors and agents
 Assist CS Coordinator with given tasks (scheduling, customer
inquiries + responses)
 Immediate point of contact to resolve customer issues
 Maintain desk supplies and organization

CUSTOMER SERVICE SUPERVISOR, FREEDOM CENTER

04/19/2015-05/19/2018
 Resolved customer issues
 Oversaw CS agents on shift

CUSTOMER SERVICE AGENT, FREEDOM CENTER

10/06/2014-04/18/2015
 Completed customer transactions
 Answered phones

OTHER WORK FREIGHT CREW LEADER, FIVE BELOW

EXPERIENCE 10/2014-7/2015
 Trained/managed freight crew associates
 Maintained warehouse inventory
 Managed incoming shipments
 Moved product throughout store

EVENT CENTER ASSOCIATE, ARAMARK

04/2014-10/2014
 Outtake/Intake of banks throughout venue
 Reconciled cash at end of event
 Assisted in balancing safe

EDUCATION GEORGE MASON UNIVERSITY, FAIRFAX VA

ENGLISH B.A.
 SKILLS COMPUTER EXPERIENCE
Word, Excel, CSI Spectrum Management Software

REFERENCES AVAILABLE UPON REQUEST

PAGE 2