KaiYue (Vicky) ZHENG

26 Strawberry Hills Dr, Scarborough, ON, M1V 3Y1

Phone:647-966-1188
zhengkaiyue18@gmail.com

Objective: A Flight Attendant position within Emirate Airline to use customer service and
communication skills.

Qualifications & Skills

Flight services student Seneca College

Five years experience about customer services
Smart Serve Certified
TICO Certified
First-aid and CPR Certified
Fluent in English and Mandarin
High energy, positive attitude, flexible time, passion for working with people
Good hospitality skills for presenting food and drinks
Team Oriented- Increases team efficiency and act as team leader ensure attaining team goals
Computer Skills-Proficient in Photo-shop, MS Office, Movie Maker, and able to type 90wpm
Observation Skills- Attention to detail, analysis of information, and adapt quickly through
observation

Work Experience
FAIRVIEW BSG INC.

July 2012-July 2014

waitress, Toronto
Maintained excellent customer service and efficiency while working in a fast-paced
environment
Acted as team leader and provided back up to other team members when required
increasing team morale

Markville Shopping Centre- California Thai

Dec 2010-Mar 2012
Waitress , Markham
Demonstrated ability to greet customers and guide them through the menu and special
deals in efficient manner
Constant communication with crews and customers to ensure the smoothness of
operations
Maintained excellent customer service

Education
Flight service Seneca College, Markham to be completed on August, 2015
Albert Campbell Collegiate Institute
High School, graduated on Jan, 2012

References
Mrs. Wendy Cao
Manger of Markville Shopping Centre-California Thai
5000 Highway 7 East in Markham, Ontario, Canada
Tel:(416)-930-8818
Dianne Hurdle
Professor of French Program Coordinator
8 The Seneca Way Markham, Ontario L3R 5Y1
dianne.hurdle@senecacollege.ca