SAAS

COMMVAULT PROPRIETARY/CONFIDENTIAL – FOR COMMVAULT PARTNERS UNDER NDA USE – NOT TO BE FURTHER DISTRIBUTED
Metallic Technical Sales Professional: SaaS

Applications
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Metallic Technical Sales Professional: SaaS Apps
Metallic™ Technical Sales Professional:
SaaS Apps
Notes:
Welcome to the SaaS Apps module for the Metallic Technical Sales Professional course.
Metallic DMaaS
Metallic® DMaaS
Future-proof data management – as a simple, cloud-native solution.
SaaS Metallic® Metallic® Metallic®

Applications Office 365 Backup† Backup for Microsoft Dynamics 365 Salesforce Backup
Unlimited storage For Exchange, Teams, SharePoint, For CRM applications For production and sandbox
OneDrive, Project environments
included.
Metallic® Metallic® Metallic®

Hybrid Cloud VM & Kubernetes Database Backup File & Object Backup Cloud Metallic®
Backup For Microsoft SQL Server, Azure For Windows Server,
Storage Recovery ReserveTM
Data Protection SQL Server, Azure MySQL, Azure Linux/UNIX, Azure Blob
For VMware, Hyper-V, VMC,
Metallic® Recovery Azure VM, AVS,
MariaDB, Azure PostgreSQL, Azure
Cosmos DB, Oracle, Oracle RAC, & Files, OCI Object + Secure cloud For long and
short-term retention
ReserveTM available Kubernetes, Amazon EC2, Oracle Cloud Database Service Storage, Amazon S3 storage.
as a storage target. OCI VM (DBCS), Oracle ExaData Database
Service on OCI / on premises, SAP
HANA, Amazon RDS, Amazon
DynamoDB, Amazon DocumentDB
Amazon Redshift
Ransomware Metallic® Endpoints Metallic® Active Directory Metallic®

ThreatWiseTM Endpoint Backup† Active Directory
Detection Unlimited storage For laptops and desktops
FREE w/any paid Metallic Backup
For early warning
Integrated cyber into threats included. subscription.
For Azure & Microsoft AD
deception.
†eDiscovery available Metallic Government Cloud also available (FedRAMP High, hosted on Azure Government)
Industry-leading SaaS, from the minds of Commvault
Copyright 2023 Metallic, A Commvault Venture. All rights reserved.
Notes:
Today – the Metallic DMaaS portfolio is more comprehensive than ever …
We offer cloud-to-cloud protection of critical SaaS applications like Office 365, Dynamics 365, and
Salesforce
We protect a wide range of hybrid cloud workloads, including VMs, containers, as well as structured
and unstructured data – and offer Metallic cloud storage as a secondary target for these
environment
Our endpoint protection secures laptops and desktop which is more important than ever in today’s
remote work landscape
And free Azure Active Directory and Microsoft Active Directory Backup is included in every purchase
Metallic unifies data protection and management for all these workloads into one, single solution –
so today’s businesses can break down silos, manage risk, and safeguard data wherever it lives.
It’s all built on Commvault technologies, with the power of Microsoft Azure, offering a hardened
and sophisticated multi-layered to security in the cloud.
The Shared Responsibility Model
The Shared Responsibility Model

Data protection is YOUR responsibility
Customer responsibility
Customer
Cloud Provider responsibility responsibility
Infrastructure, application, and

service availability
Varies by
service type
Cloud provider
responsibility
Customer responsibility Microsoft Shared Salesforce Shared Responsibility

Protecting their own data Responsibility Model1 Model2 (via AWS)
1 https://docs.microsoft.com/en-us/azure/security/fundamentals/shared-responsibility
2 https://trailhead.salesforce.com/content/learn/modules/aws-cloud-security/learn-about-the-shared-responsibility-model Copyright 2023 Metallic, A Commvault Venture. All rights reserved.
Notes:
Before we get started, it’s important to keep in mind the app shared responsibility model. and what
data protection means for SaaS apps
Because they’re SaaS, you don’t have to worry about traditional threats like server or storage
failure, floods, or fire in your datacenter, etc. - however, ransomware, malware,
accidental deletion, malicious insider still pose threats
Top providers like Microsoft, AWS, Google, Oracle, Salesforce and more all follow what is known as
the shared responsibility model. Under this model, they are responsible for the application, the
infrastructure, and availability of services. Customers are always and still responsible for their data
and what happens to it
That’s where dedicated third-party protection comes in…
Office 365
Office 365
Notes:
In this section we will look at Office 365
Metallic Office 365 Backup
Metallic® Office 365 Backup

For SharePoint, OneDrive, Exchange, Teams, and more
Total protection for your Microsoft investment
Comprehensive coverage of Exchange, OneDrive,

SharePoint, Teams, and more
Recovery Flexibility with granular search and flexible

point-in-time/out-of-place restore options
All inclusive TCO via unlimited Azure storage with

unlimited retention built-in
Robust controls, hardened security, and intuitive

eDiscovery to meet SLA regulatory requirements
It’s your Office 365 data – protect it! Copyright

Copyright2023
2023Metallic,
Metallic,AACommvault
CommvaultVenture.
Venture.All
Allrights
rightsreserved.
reserved.
Notes:
Metallic offers proven data protection for Office 365.
With broad coverage across Exchange, OneDrive, SharePoint, Teams, and more, Metallic
comprehensively safeguards data from deletion corruption and ransomware attack.
All data is isolated outside Microsoft Office 365 production environments and stored in isolated
airgapped locations
Unlimited storage and retention provide extended data retention without recycling bin limitations
Highly performant and granular backups ensure admins can recover individual files or entire site
and applications back with speed, sending data back to its original or new locations
Robust Protection for Microsoft Teams
Robust Protection for Microsoft Teams

Safeguarding your collaboration platform
Teams usage by the numbers

Backup, manage, and restore,
data with ease
270 million
monthly active
Teams Channels Conversations Files
users1
400%
Groups Wikis Tabs and more… increase in usage
since March 20201

1 https://www.zdnet.com/article/microsoft-teams-turns-five-whats-next/
Notes:
We also provide robust protection for Microsoft Teams, which is increasing in adoption as remote
work accelerates.
Metallic delivers best-in-class performance and coverage for Teams, including granular restore
options for critical Teams data.
Compliance That Spans Your Workloads
Compliance That Spans Your Workloads

eDiscovery that works across Office 365, laptops, and desktop data
eDiscovery for Metallic supports:
Office Endpoints
365
With the eDiscovery package from Metallic, you get a single experience
to drive compliance across critical workloads.
Metallic®
eDiscovery
Notes:
Metallic provides eDiscovery capabilities, enabling users to find and preserve data for regulatory
compliance.
With Metallic eDiscovery edition, admins can effortlessly pinpoint and export data across Exchange,
OneDrive, SharePoint, and endpoints, all from a single experience - proven to reduce time and
complexity of fulfilling compliance and regulatory requests.
Metallic Backup for Office 365 – Protected Data
Metallic® Backup for Office 365 - Protected Data

What is protected?
Exchange Online SharePoint Online OneDrive
• User Mailboxes • Files • Files

• Group Mailboxes • File versions • File versions
• Public Folders • Folders • Folders
• Libraries • Auto-discovery
• Auto-discovery of: • Lists and List Items • Users
• All Users • Sites and sub sites • Groups
• AD groups • Pages
• Mailboxes • Permissions
• Forms
• Templates
Notes:
Metallic can protect Exchange, SharePoint, and OneDrive. As with the previous slide, choose the
relevant information that your customer is concerned about and highlight these points from the list.
For example, perhaps a customer wants to ensure that their SharePoint files and folders can be
protected.
Metallic Backup for Office 365 – Recoverable Data
Metallic® Backup for Office 365 - Recoverable Data

What can you recover?
Exchange Online SharePoint Online OneDrive
• Emails Entire Mailbox • Sites • Files

Calendars Contacts • Large file (> 2Gb) • File versions
• To Disk (MSG files) • Top-level site • Folders
• To Source mailbox • Sub-sites • OneDrive for Business
• To Different mailbox • Documents/List Items accounts
• Data from deleted • In-place to original location • Restore to
mailboxes • Out-of-place with in Site • Cloud (in-place)
• Deleted items • Deleted list/Library
• Out-of-place
(different site sub-site)
Notes:
For recovery operations make a point of how granular and flexible the Metallic™ recovery options
are. This is where Metallic™ stands out from the crowd.
Say for example with SharePoint Online, the customer wants the ability to recover out of place. This
is very valuable, as it allows customers to recover SharePoint without interrupting the production
environment. It can also be used for other tasks, such as migrations and testing.
Metallic Backup for Office 365 – Protected Data
Metallic® Backup for Office 365 - Protected Data

What is protected?
Teams Project Server Groups

Online
• Conversations • Project Sites • Groups created in

• Teams Site Collections • Project Web Outlook
• Teams files Applications • Yammer Groups
• Documents Libraries • Planner Groups
• Wiki
Notes:
Metallic can also protect Teams, Project online, and Groups configured in Office 365. Some of our
competitors cannot do this, so this is a significant differentiator.
Metallic Backup for Office 365 – Recoverable Data
Metallic® Backup for Office 365 - Recoverable Data

What can you recover?
Teams Project Server Groups

Online
• Conversations in Group • Project Sites • In place within Group

mailbox, hidden folder • Project Web Mailbox
Conversation History\Team Applications • Out of place to other
• Private chats in posting Group Mailboxes
user's mailbox, hidden • In place within SharePoint
folder Conversation Group Sites
History\Team Chat • Out of place to other
SharePoint Group Sites
Notes:
Metallic offers a wide range of recoverability options for protected office 365 data. With differing
levels of granularity and multiple options for restore destination.
For Teams You can restore individual items such as posts, files, and wikis to the same location or to
a team or a channel in a different location. You can also restore items that were deleted and
versions of items.
For Project Server Online, Metallic offers in-place and out of place recovery of Project sites and
Project web applications.
Metallic for Office365 also offers in-place and out of place recovery of Group Mailboxes and
SharePoint Group sites
Recent Office 365 Innovations
Recent Office 365 Innovations
Teams coverage FedRAMP High Ready Performance Self Service Security IQ

Comprehensive coverage of for protection of GCC High optimizations Self-Service Restore for new security insights for
Teams content environments Improved throttling and Exchange Online and early ransomware detection
other enhancements OneDrive enables end user and response
restores to directly recover
deleted or damaged emails
and files.
Enhanced customer Geo expansion MSP & MSSP availability Enhanced Experience New Reports
experience now available in more than Expanded partner and Support New Job and Health
improved UX 30 countries ecosystem to new managed new access to 24x7 hotline Reports
service providers and chat support
new services available with
Managed Service Providers
Notes:
Metallic continuously innovates and expands supported capabilities. What you can see here is just
a summary of a few of the recent innovations for Office 365.
This includes self –service restore capabilities for OneDrive and Exchange Online which empowers
users to browse and recover their own deleted or damaged files or emails without requiring an
Admin to perform the task for them. Saving time and effort.
Be sure to check the quarterly release updates to stay on top of what is new or enhanced!
Dynamics 365
Dynamics 365
Notes:
In this section we will look at Dynamics 365
Metallic Backup for Microsoft Dynamics 365
Metallic® Backup for Microsoft Dynamics 365

For CE applications
Automated protection for your CE data

Full-fidelity backups of tables, rows, columns,
attributes, files, and more
Flexible restore with item-level, point-in-time, and

direct-to-production recovery options
Sandbox management to populate and retain

environments with granular control
Meet SLA compliance with unlimited Azure storage

and unlimited retention included
Safeguard your Sales, Marketing, Service, and Field data. Copyright 2023 Metallic, A Commvault Venture. All rights reserved.
Notes:
Metallic support for Dynamics 365 offers an air-gapped solution with extended retention built in for
production and sandbox environments. Metallic supports data protection for all Candidate
Engagement (formerly known as CRM) applications within Dynamics 365, including the Sales,
marketing, Customer Service, and Field Service applications.
With Metallic users get:
• flexible automatic scheduling of backups, full and incremental, and unlimited data storage and
retention built in
• Backup support crucial entities, records, forms, and field attributes without losing associated
metadata
• The ability to store multiple backup copies, for as long as you want, meeting retention and
compliance needs
• Full fidelity restore options so all content with metadata, properties and permissions are fully
maintained
• Quick recovery with granular point in time based restores
• Robust sandbox seeding capabilities to accelerate dev-test
• Directly restore content to its original location without having to mess in the sandbox firs
• And more
Securing Data + Staying Productive
Securing
Securing data
data ++ staying
staying productive
productive
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Notes:
With Metallic, Dynamics 365 customers get broad, robust, and comprehensive coverage across
production and sandbox environments – whether migrating to, newly implementing, or running
D365 at scale.
Salesforce
Salesforce
Notes:
In this section we will look at Salesforce
Metallic Salesforce Backup
Metallic® Salesforce Backup

For production + sandbox environments
Hassle-free protection for your Salesforce Cloud
Automate backups and protect multiple orgs - all from a

single view.
Preserve content, relationships, files, custom objects,

profiles, metadata, seed data, and more...
Rapidly recover deletion or attack with granular, version,

and in-place restore options
Seed, retain, and repopulate sandbox environments for

development and testing
Industry-proven protection for your Salesforce investment. Copyright 2023 Metallic, A Commvault Venture. All rights reserved.
Notes:
With Metallic, today’s customers get proven data protection for their critical cloud data.
As with all Metallic SaaS app protection, all data is isolated and stored in air-gapped locations with
unlimited storage and retention built in
 Comprehensively protect content, objects, metadata, relationships, files, and more
 Automate daily backups, without user intervention
 Rapidly recover data with version, and in-place restore options
 Seed, hydrate, and mask sandbox environments to accelerate development and testing
 Protect multiple orgs from a single interface
 Compare changes, roll back entire environments, or restore individual datasets on-the-fly
 Stay SLA compliant with unlimited storage and unlimited retention included
 Safeguard data with hardened, enterprise-trusted security
 Meet stringent ISO 27001, SOC 2, GDPR, PCI, FedRAMP High standards
 Deploy and scale in minutes with built-in Commvault best practices
 And enjoy transparent pricing, with zero hidden costs
Driving Continued Innovation
Driving Continued Innovation

What’s New?
Restore Seeding Reporting Full Object High Frequency Enhanced

Previews Simplification Enhancements Downloads Backups Recovery
Compare content Simplify data seeding Get new insights into Accelerate object Restore data with Search, select, and
before restores and masking backups and jobs download processes velocity restore data with ease
Notes:
• While innovation is nothing new for Metallic, over the last few months, we’ve focused
attention to driving new capabilities for Salesforce users – to simplify, enhance, and drive
productivity in how they manage and protect Cloud data
• Most notably, we’ve introduced:
• Salesforce Restore Previews, to enables users to compare content across jobs to locate desired
datasets
• Simplified Data Seeding and Masking, so admins making it easier to populate sandbox
environments and apply policies for data masking
• Introduced new reporting, for deeper insights into backup environments and jobs
• Enhanced the user experience when searching, selecting, and restoring data
• And more
Salesforce - Protected Data
Salesforce - Protected Data

What’s protected and recoverable
Supported Applications
Sales Cloud
Service Cloud
Financial Cloud Content Objects Files Relationships
Health Cloud
Users Default objects Files Parent

used to store data
Profiles File versions Child
Supported Editions (Ex – Accounts,
Developer Metadata Contacts) Folders Links between
Enterprise objects
Layouts Custom objects Attachments
Performance
Unlimited created used to
App settings store data Libraries
(Ex – Invoices)
Groups
Supported Environments
Production
Sandbox Copyright 2023 Metallic, A Commvault Venture. All rights reserved.
Notes:
Metallic supports the Salesforce Sales Cloud, Service Cloud, Financial Cloud and Health Cloud
applications, using the Developer, Enterprise, Performance and Unlimited editions including both
production and sandbox environments.
Metallic will protect content such as Users, profiles and App settings, it protects both default and
custom objects used to store data as well as Files including File versions. Parent and Child
relationships are also protected.
Trust the experts with your Salesforce Data
Trust the experts with your

Salesforce data
Enterprise-grade protection
without the hassle
Comprehensive protection No hidden costs

Robust coverage of Sandbox seeding, masking, and
Salesforce Cloud data. community licenses included.
Improved productivity Single-solution coverage

Easy, automated, and Safeguard SaaS apps, endpoints,
proven data protection. on-prem and cloud environments.
Notes:
This all amounts to best in-class Salesforce protection, as we deliver comprehensive Cloud
protection – without any hidden costs.
Metallic Architecture for SaaS Apps
Metallic Architecture for SaaS Apps
Notes:
In this section we will look at the Metallic Architecture for SaaS Apps
Metallic Backup
Metallic Backup
Backup data flow
Signaling traffic
Backup
Services https://log in.metallic.io Deployment models
Storage
Data access APIs

Source
Data Authentication
Notes:
From an architecture standpoint, Metallic protection for SaaS apps includes unlimited Azure storage
and unlimited retention built in. All backup data stored in Metallic is stored in an isolated air-
gapped Azure instance, outside of source environments.
For Salesforce, customer provided BYOS AWS storage is also supported
Metallic control plane, also in Azure, provides features and functionality such as backup job
management, data restores, tenant security administration, and more.
Endpoint
Endpoint
Notes:
In this section we will look at Endpoint protection
Metallic Endpoint Backup
Metallic® Endpoint Backup

For Linux, MacOS, and Windows clients
Enterprise-grade protection for your remote workforce
Silent backups: seamless, uninterrupted end

user experience
Reduced downtime: anomaly detection, item-level

search, and cross OS restore options
Unrivaled control: prevent misuse and drive

regulatory compliance with geo-location, remote data
wipe, and eDiscovery
SLA compliance: unlimited storage and 1 year of

retention included, with additional eDiscovery
capabilities available
*Extended data retention also available
A system is only as strong as its most vulnerable laptop. Copyright

Copyright2023
2023Metallic,
Metallic,AACommvault
CommvaultVenture.
Venture.All
Allrights
rightsreserved.
reserved.
Notes:
Metallic Endpoint backup delivers critical backup and recovery capabilities for today's remote
workforce.
With Metallic you get robust protection across laptops and desktops.
In includes unlimited storage with one year of retention built in
Granular search, rapid recovery, and user self-service options provide easy restoration of specific
items or entire devices
Geo-location and remote wipe provide complete oversight and protection for lost, misplaced, or
stole company devices
AI powered anomaly detection is built in, with optional eDiscovery compliance search capabilities
also available - for an extra layer of risk mitigation and regulatory compliance
Endpoint Protection 365
Endpoint Protection 365

Key Features & Benefits
Feature Benefits
Automated regular backups to Metallic Azure storage • Mitigates data loss
Ability to provide an airgap, e.g. backup data isolation via
• Data isolation, ransomware risk mitigation
limiting exposure to storage
Flexible restore options: point in time, granular restores, • Reduce downtime, accelerated recovery, get what you
and out-of-place restores need
Secure laptop data with encryption, secure erase, geo-
• Prevent unauthorized access, data loss prevention
location, and remote wipe functions
Easily add laptops as your business grows – from 100s to
• Scalable, easy, and silent deployment
10000s
Anomaly detection capabilities • Risk mitigation
Dashboard and integrated console for easy management
• Backup environment management efficiency
and flexible deployment options
• Securely restore your backed up files using your desktop
End-User restore capabilities
and laptop devices, without assistance.
Notes:
Endpoint protection 365 is feature-packed to provide multiple benefits to customers.
Automated regular backups to Metallic Azure storage provide capabilities to mitigate data loss,
along with the ability to provide an airgap by limiting exposure to storage offering data isolation and
ransomware risk mitigation.
Flexible restore options allow the user to get back the data the really need when they need it. With
granular, point-in-time restores that can be made in-place ad out of place.
Endpoint protection provides enhanced security offerings with encryption, secure erase, geo-
location, remote wipe functions and advanced anomaly detection. Providing protection from
unauthorized access, data loss and ransomware risks.
The dashboard and integrated console provide easy management of backup and restore, along with
simplified, scalable deployments that allow customers to add laptops as the business grows.
End user restore capabilities empower users to securely restore their backed-up files using their
desktop and laptop devices, without assistance.
Endpoint Backup
Endpoint Backup
Backup data flow
Signaling traffic
Backup
Services https://log in.metallic.io
Storage
Source Silent
deployment and
Data
management
Notes:
Metallic Endpoint Backup protects Windows, Mac, and Linux operating systems. The Metallic
Endpoint software package is required to perform backup operations and must be installed on the
laptop or desktop that is to be protected.
During the deployment, the agent gets registered to the metallic backup service, which is
authenticated using a username and password or an auth code that is unique to the customer.
Laptops and desktops will write directly to Metallic geographically redundant storage in Azure.
Customers can select the region local to the endpoint device providing the best performance and
allowing customers to adhere to any data sovereignty rules that may apply to them.
Thank you!

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COMMVAULT PROPRIETARY/CONFIDENTIAL – FOR COMMVAULT PARTNERS UNDER NDA USE – NOT TO BE FURTHER DISTRIBUTED

Metallic Technical Sales Professional: SaaS

Metallic Technical Sales Professional: SaaS Apps

Metallic™ Technical Sales Professional:

SaaS Metallic® Metallic® Metallic®

Metallic® Metallic® Metallic®

Ransomware Metallic® Endpoints Metallic® Active Directory Metallic®

Industry-leading SaaS, from the minds of Commvault

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

The Shared Responsibility Model

The Shared Responsibility Model

Infrastructure, application, and

Customer responsibility Microsoft Shared Salesforce Shared Responsibility

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Metallic Office 365 Backup

Metallic® Office 365 Backup

Total protection for your Microsoft investment

Comprehensive coverage of Exchange, OneDrive,

Recovery Flexibility with granular search and flexible

All inclusive TCO via unlimited Azure storage with

Robust controls, hardened security, and intuitive

It’s your Office 365 data – protect it! Copyright

Robust Protection for Microsoft Teams

Robust Protection for Microsoft Teams

Teams usage by the numbers

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Compliance That Spans Your Workloads

Compliance That Spans Your Workloads

eDiscovery for Metallic supports:

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Metallic Backup for Office 365 – Protected Data

Metallic® Backup for Office 365 - Protected Data

Exchange Online SharePoint Online OneDrive

• User Mailboxes • Files • Files

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Metallic Backup for Office 365 – Recoverable Data

Metallic® Backup for Office 365 - Recoverable Data

Exchange Online SharePoint Online OneDrive

• Emails Entire Mailbox • Sites • Files

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Metallic Backup for Office 365 – Protected Data

Metallic® Backup for Office 365 - Protected Data

Teams Project Server Groups

• Conversations • Project Sites • Groups created in

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Metallic Backup for Office 365 – Recoverable Data

Metallic® Backup for Office 365 - Recoverable Data

Teams Project Server Groups

• Conversations in Group • Project Sites • In place within Group

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Recent Office 365 Innovations

Recent Office 365 Innovations

Teams coverage FedRAMP High Ready Performance Self Service Security IQ

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Metallic Backup for Microsoft Dynamics 365

Metallic® Backup for Microsoft Dynamics 365

Automated protection for your CE data

Flexible restore with item-level, point-in-time, and

Sandbox management to populate and retain

Meet SLA compliance with unlimited Azure storage

Securing Data + Staying Productive

Copyright 2023 Metallic, A Commvault Venture. All rights reserved.

Metallic Salesforce Backup