OCCURRENCE ESCALATION DEPARTMENT

No CASE ID ENTITY CODE

DATE DATE (POS/SA)
107 57605357 4/3/2023 4/3/2023 POS 0047902XP
109 57609318 4/4/2023 4/4/2023 SA 1703308517
123 57527185 3/4/2023 3/7/2023 SA 1603246424
131 57553114 3/14/2023 3/16/2023 SA 2205248460

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 NUMBER OF SIGNED TOTAL LOAN
ENTITY NAME STATUS JOIN DATE
APPLICATION CONTRACTS AMOUNT
Hana Phone Active 11/10/2016 24 16 186,800,000
Anggraini Sari Resign 3/29/2017 26 20 130,599,000
Nur Ikhsan Active 3/23/2016 24 20 108,747,638
Aziz Mustaqim Active 1/24/2022 31 17 111,282,000

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 TRIGGER
MS_CASE_ID SCENARIO
SOURCE
SA_Hard_Trigger
SA_Hard_Trigger
Suspicious_Document Violation of SOP or CoC
Suspicious_Document Violation of SOP or CoC

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 TEXT_CONTRACT
L6M_SANCTIONS (New to Old) DSM NAME
NUMBER
Hard violation - WL to POS (575830Nopianti Nopianti
| Aditia Ramadhan
4300385502 | 4300385502 | Hanna Pratiwi
4300454188 | 4300454188 | Surat Pemberitahuan IV Rizka Ramadhanny

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 PROPOSED PROPOSED
CASE DETAILS
SANCTION DATE SANCTION
4/3/2023 Hard violation - Close POS RA Hard Trigger
4/4/2023 Termination SA Hard Trigger
4/17/2023 Warning_Letter_1/Notice_LetImproper document KTP - partially blur
4/12/2023 Warning_Letter_First_and_LaImproper document KTP - totally blur in picture

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 FINAL
VIOLATION TYPE FINAL SANCTION
SANCTION DATE
Violation Type : Bad risk perfor 4/17/2023 Hard violation - Close POS
Violation Type : Bad risk perfor 4/17/2023 Warning_Letter_First_and_Last/Notic
Improper document KTP 4/17/2023 Warning_Letter_1/Notice_Letter_2
Improper document KTP 4/17/2023 Termination

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 POS POS POS
QA REMARKS
NAME TYPE CODE
RA code : RA22120802422 | RA nam Hana Phone NonKA | ALDI 0047902XP
Deviation approved, sanction will be lowerdown from Termination to WL first & last/NL4
Fay Phone Cell Standard 040001
info from HR Team, sanction shouErafone Ruko Ceger KA 004790HHZ

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 POS
REGION
South Tangerang
South Tangerang
South Tangerang
South Tangerang

_x000D_ This item's classification is Internal. It was created by and is in property of the Home Credit Group. Do not distribute outside of the organization.
#
 Calibration
NO Visit Date DM Date TYPE
Date

1 5-Apr-23 13-Apr-23 17-Apr-23 Change POS Name/NKAC

2 4-Apr-23 13-Apr-23 17-Apr-23 Adding New Commodity/NKAC

3 6-Apr-23 13-Apr-23 17-Apr-23 New POS/NKAC-NON ALDI

4 31-Mar-23 13-Apr-23 17-Apr-23 New POS/NKAC-NON ALDI

5 5-Apr-23 13-Apr-23 17-Apr-23 Adding New Commodity/NKAC

6 3-Apr-23 13-Apr-23 17-Apr-23 Adding New Commodity/NKAC

7 4-Apr-23 13-Apr-23 17-Apr-23 New POS/SPC/NKAC-NON ALDI

8 31-Mar-23 13-Apr-23 17-Apr-23 POS Exhibition/NKAC

9 13-Apr-23 17-Apr-23 POS Exhibition/NKAC

10 3-Apr-23 13-Apr-23 17-Apr-23 POS Exhibition/NKAC

11 5-Apr-23 13-Apr-23 17-Apr-23 POS Exhibition/NKAC

12 4-Apr-23 13-Apr-23 17-Apr-23 POS Exhibition/NKAC

13 13-Apr-23 17-Apr-23 New POS/SPC/NKAC-NON ALDI

14 13-Apr-23 17-Apr-23 New POS/NKAC-ALDI

15 5-Apr-23 13-Apr-23 17-Apr-23 POS Exhibition/NKAC

16 5-Apr-23 13-Apr-23 17-Apr-23 New POS/NKAC-NON ALDI

17 13-Apr-23 17-Apr-23 New POS/NKAC-ALDI

18 6-Apr-23 13-Apr-23 17-Apr-23 New POS/NKAC-ALDI

 POS NAME POS CODE CITY REGION

Fran’s Cellular 004790KF5 Jakarta Pusat Jabodetabek

Mon Shop 0047903SQ Batam Batam

JOIN BARENG CELLULAR 004791AXP Tangerang Jabodetabek

NEW PLATINUM Cellular 004791AZ4 Semarang Semarang

Felixindo Buaran 0047916M7 Jakarta Timur Jabodetabek

Multimedia IT Anduonohu 004790F7F Kendari Kendari

Digital Experience Store 004791AZB Makassar Makassar

U-Winfly Jatim Internasional

Expo 004791B06 Surabaya Surabaya

Exhibition Mobile Phone Shop

004791B0W Surabaya Surabaya
- WTC

Pameran Mantos GG Furniture 004791B13 Manado Manado

Pameran World Furniture 004791B11 Batam Batam

Pameran Raja Ponsel 004791B12 Karimun Batam

Milaphone 004791B1I Sukabumi Jabodetabek

Growcell ID Jakarta Selatan Jabodetabek

Exhibition Grosir Meubel

004791B1T Kampar Pekanbaru
Marpoyan
Galaxy Phone Shop 004791B1Q Palembang Palembang

ELECTRA MOTOR SAMARINDA Samarinda Samarinda

HANA MOTOR MINI 004791AUQ Subang Cirebon

 Remarks DM Name AF Review

Based on information from employee, store receive

encahsment with 13% charge. Example, gestun 1 mio Firman Maulana Ok to reject (Closed POS)
given cash money 870 thousand
Commodity not available on display.
M ZULKIFLI Ok to reject for adding commodity
Adding commodity: Washing Machine, Freezer, LED
TV & AC
Store has two names on the signboard (JOIN BARENG Change signboard according with
Aditia Ramadhan
CELLULAR and Jual Beli Cellular) document submitted
Commodity available are more dummy HP and empty
Yunita Kurniasari Ok to reject
boxes than new goods (new goods only ten unit)
Commodity not available on display.
Agus Saputra Ok to reject for adding commodity
Adding commodity: Electric Bicycle
Commodity not available on display.
Muh Akbar Rachim Ok to reject for adding commodity
Adding commodity: Washing Machine, Freezer, LED
TV & AC
Reject by matrix : 3 times owner did not joint during Musliadi Ok to reject
video call Kamaruddin
Exhibition has started but at exhibition location there
no banner or signboard. Amelia Dwi Zus
Salam Ok to reject
Exhibition Periode : 31 Maret - 9 April 2023
Main POS (Xiaomi Store by MPS Group - 0047901L8)
Renita Renita Ok to reject
is still GSPN 15
Exhibition has started but at exhibition location there
no banner or signboard.
Daniel Bayang Ok to reject
Exhibition Periode : 3 - 9 April 2023
There are no exhibition at the location, no tents and
no display of goods.
Adi Nugroho Ok to reject
• Exhibition periode : 1 April - 30 June 23
Abnormal hour 09am - 01am Agus Sugianto Ok to reject
1. Based on photo attached, location of the
submission is not a shop / shophouse but a home Stefhany Natasia Br
Ok to reject
garage Siahaan
2. Commodity available on display only empty box
1. Store sells more secondhand goods (80%
secondhand and 20% new goods)
Muhammad Reiza Ok to reject
2. Different owner between rent agreement (Bonny
Haviza) and Service charge (Kareem Abdul)
Exhibition has started but at exhibition location there
no banner or signboard.
Aditia Syaftio Ok to reject
Exhibition Periode : 1 - 30 April 23
POS Galaxy Phone Shop (004791B1Q) same with POS
Galaxy Phone (0047903D0). POS Galaxy Phone Muhammad Miftha
Ok to reject
(0047903D0) closed DM March 13, 23. POS involved Farid
in Encashment case
Commodity available on display only seven unit Dani Sugisti Ok to reject
Based on information from owner Ongky Alexander,
the registered RA ALDI is Ongky Alexander, when RA
ALDI is off, the input application will be processed R Rendi Setiadi Hard Violation - Closed POS
with Firda that not registered as RA ALDI (sharing
password)
 DM Result

Ok to reject (Closed POS) Until AF

received statement letter about
encashment in the POS

Ok to reject for adding

commodity

Change signboard according with

document submitted

Ok to reject

Ok to reject for adding

commodity

Ok to reject for adding

commodity

Ok to reject

Ok to reject

Ok to reject

Ok to reject

Ok to reject

Ok to reject

Ok to reject

Ok to reject

Ok to reject
Ok to reject

Ok to reject

Hard Violation - Closed POS