COUNSELLING SKILLS FOR HR

This workshop designed to provide HR practitioners the foundation to move on to more

advanced counselling skills which can be applied to influence behavioural change at working
place, also focus to provide HR practitioners with a structured and practical approach in
engaging with employees with the most common grievances at the workplace using
counselling techniques and micro-skills.

Course Objective

 Identify the common employee grievances at the workplace

 Understand the role and boundary of HR practitioners in providing counselling at the
workplace
 Apply the use of counselling approach
 Practice the use of micro-skills in counselling techniques when carrying out the approach
 Identify one’s own strengths and weaknesses in a counselling conversation
 Understand the ethics in practicing counselling

Course Syllabus

Lesson 1: Introduction to Counselling in the Lesson 2: Applying Core conditions in

HR Setting counselling
• The role and responsibilities of a counsellor • Acceptance • Immediacy
• Counselling in HR setting • Congruence • Concreteness
• Establishing the counselling relationship • Empathy • Self-disclosure
• Rapport Building • Respect • Confrontation
• Sharpening observational skills; non-verbal
signals
Lesson 3: Interviewing Skills Lesson 4: Counselling Process
• Listening • Steps
• Responding • Do and Dont
• Summarizing and feedback
Lesson 5: Issues at the Workplace Lesson 6: Report Writing
 Work Issues
 Home/Self Issues